Business software · 83 tools
How to cancel marketing and sales software
Where to cancel each of these 83 tools, who can, when access ends, and the notice or refund rule, from each vendor's own help pages. For 21 of them a contract sets a notice period: see the Contract notice lines.
| Service | Where to cancel | When access ends | Notice or refunds |
|---|---|---|---|
 ActiveCampaignOnline · Contract · Partner | Sign in to ActiveCampaign as the Primary Admin, click your profile, then Billing & UpgradeWho: The Primary Admin | At the end of the current subscription period in which you cancel | Refunds: ActiveCampaign does not provide partial or full refunds |
 AhrefsOnline · Contract | Sign in and go to Account Settings → Billing, where your subscriptions are listedWho: The account Owner (the person who registered it) or an Admin | At the end of the billing cycle (the day before the Next billing date shown on the subscription) | Refunds: Ahrefs has no obligation to refund unless the law requires it |
 AmplitudeOnline · Contract | Sign in, open your organization settings and go to Plans and BillingWho: A signed-in user with access to the organization's Plans and Billing settings | At the start of the next billing period: the first day of the following month for monthly plans, or of the following year for annual plans | Notice: Cancel before the end of the current subscription termContract notice: At least 60 days before the end of the then-current term |
 Apollo.ioOnline · Contract | Launch Apollo and click Admin Settings, then Plan overviewWho: An Apollo admin | The account goes into pending cancellation and the plan ends at the end of the current plan term | Notice: The Terms renew each subscription term automatically unless written notice of non-renewal is given at least 30 days before the term endsContract notice: Written notice of non-renewal at least 30 days before the end of the subscription term, unless your Order Form sets different terms |
 AttioOnline | Click your workspace name, then select Workspace settings from the dropdownWho: A workspace admin | You and your team lose access to the workspace when the current billing period ends | Notice: The Services Agreement renews each monthly or annual term unless written notice is given at least 14 days before the term ends |
| AWeberOnline | Log in to your AWeber accountWho: The account holder who signs in and passes AWeber's security check | Your account stays active through the end of the current billing cycle | Not stated |
 BeaconsOnline | On a desktop or laptop browser (not a phone), sign in and click Settings on the left, under the Account Settings tabWho: The account holder, signed in on a desktop or laptop browser | Immediately: the subscription's features stop as soon as you cancel and the account goes back to the Free Subscription | Notice: Subscriptions renew automatically at Beacons' then-current price on the renewal date, so cancel before it |
 beehiivOnline · Contract | From the left panel, scroll down and click Settings, then select Billing & PlanWho: A workspace Admin | The current plan remains active until the end of the billing period | Refunds: All sales are final upon subscription, with no prorated refund for the current period |
 Bigin by ZohoOnline · Apple | Open your profile and click Manage SubscriptionWho: A user who can open Manage Subscription from the profile menu (the help page names no role) | The account moves to the Free edition | Notice: Zoho's Terms: a paid plan renews automatically unless you downgrade to a free plan or tell Zoho you don't want to renew |
 BitlyOnline · Contract | Log in to your Bitly account and click Settings in the left sidebarWho: The account holder, signed in to Bitly (the help page names no specific role) | You keep the paid features you've already paid for until the end of the current billing period | Notice: Paid plans renew automatically for another term of the same length until you cancel, so cancel before the next billing cycle |
 BrevoOnline · Contract | Click the account dropdown and select My planWho: The account owner, or a user with permission to manage plan, billing and payments | At the end of the current billing period your account moves to the Free plan | Notice: Subscriptions renew automatically unless you cancel before the renewal dateContract notice: Subscriptions renew automatically for the same duration unless you notify Brevo of non-renewal before the renewal date |
 BufferOnline · Apple · Google Play | Click your profile avatar in the bottom left of your dashboard and select BillingWho: The account owner (only the owner can open the billing pages) | The plan stays active until the end of the current billing period, then the account moves to the Free plan | Notice: Cancel before the renewal date to avoid the next period's charge |
| Capsule CRMOnline | Go to Account Settings, then Account and PlanWho: The Super Administrator | Immediately: the account becomes inaccessible and the recurring billing schedule ends on cancellation | Notice: None: there is no cancelation notice period, so the Super Administrator can cancel at any time |
 ClayOnline | Click your profile picture in the top-right corner and select SettingsWho: A workspace admin (admins access billing and workspace configuration) | You keep the plan's features until the next payment due date, then the workspace moves to the free plan | Refunds: Except as set out in the agreement, all fees are non-refundable |
| ClickFunnelsOnline | Click Workspace Settings at the bottom of the left navigation menuWho: Someone signed in to the workspace who can open Workspace Settings and Billing | Nothing is cancelled until the final confirmation is submitted | Notice: The Terms say to cancel through your Account Dashboard, or by email at least ten days before the first day of your next subscription month |
 CloseOnline | Sign in as an Admin and open Settings, then Billing, then PlanWho: A user with the Admin role | At the end of the monthly or annual billing period | Notice: None stated: you can terminate at any time using the in-app procedure |
 Constant ContactOnline · In the app | Sign in, open your account settings and click the Billing tabWho: The account owner (only the owner can manage billing) | Cancelled as of your next billing date | Notice: Cancel before your next billing date to avoid the next charge |
 CrunchbaseOnline · Contract | Click Account in the upper right corner, then select Account SettingsWho: The team owner or an owner, admin user, who manage subscriptions for the whole team | The subscription stays active until the end of the billing period, then the paid account reverts to a free account | Notice: Subscriptions renew automatically |
| Customer.ioOnline · Contract | Sign in and open your account's Plans & Billing pageWho: An Account Admin, or a Member with the account-level permission Access billing & account info | Immediately: messages stop sending and user access is removed | Refunds: Fees paid are non-refundable, unless otherwise required by lawContract notice: At least 30 days' written notice before renewal, or the subscription renews automatically |
 DataboxOnline | Sign in and go to Settings > BillingWho: An Admin | At the end of the current billing cycle: the end of the month on monthly plans, or the end of the quarter or year already paid for | Refunds: The Terms say fees are non-refundable, with no refunds or credits for partial months, upgrade or downgrade refunds, or unused months with an open account |
| EmailOctopusOnline | Sign in as an Admin and open the Billing section of your accountWho: An account Admin. Managers can't request changes in billing, and Accountants can only view receipts… | At the end of the current monthly or yearly period | Refunds: Fees are non-refundable for change of mind, except as the Terms set out |
| EngageBayOnline | Log in, click your account name, then choose plansWho: The account holder, logged in (the terms don't name a role) | Cancellation takes effect immediately, but the applications keep working through the end of the current monthly billing period | Refunds: Annual plans only: a full refund for unused months may be issued if you ask for one, or cancel, within three days of the payment date |
 FamewallOnline | Sign in, click your profile picture at the top right of the dashboard and choose BillingWho: The account owner; team members see Managed by your team admin and must ask the owner | Nothing changes until the end of the billing period you've paid for | Refunds: The terms say the sale of product is final and refunds are not processed |
 FlodeskOnline | In your Flodesk account, click your avatar (top right) and select Plan + billing in the left-hand menuWho: The account holder, signed in | The subscription stays active until the end of the current billing cycle | Refunds: Raise any billing concern with support (support@flodesk.com) within 30 days of the billing date |
 folkOnline · Contract | Open Settings, then PlansWho: A workspace owner or admin (members can only see plans) | You keep the subscription and all paid features until the end of the billing period | Notice: None stated; the subscription renews and charges automatically at the start of each new period, so cancel before then |
| FullstoryContract · Online | Find the end date of your current term: Order Forms renew automatically for one-year periodsWho: The customer that signed the Order Form | The subscription ends at the end of the current term | Contract notice: Written notice of non-renewal at least 60 days before the end of the current term |
| GetResponseOnline · Apple | Settle any outstanding payments and bring your contact list within your plan's limit firstWho: A user signed in to the account in a browser | The account stays active until the end of the last paid billing period | Refunds: None, even if you cancel right after the card is charged for a new billing period |
| GMassOnline · In the app · PayPal | Log in to the GMass dashboard with the account you subscribed withWho: The account holder, logged in to the dashboard with the account they subscribed with | Your subscription ends immediately, but your account stays on its plan until your paid period is up, and then moves to free status | Refunds: No refund for the unused time: you keep using the plan until the paid period ends (annual plans too) |
 HighLevelOnline · Partner | Go to Agency Settings and click BillingWho: A user who can open Agency Settings and Billing on the agency account | Not stated | Notice: Plans renew automatically at the then-current rate, and a free trial turns into a paid plan when it ends unless cancelled |
| HightouchOnline · Contract | Remove or disconnect all sources, destinations, syncs and other resources in the workspaceWho: An organization or workspace admin | For contract customers, the end of the Service Term in the Order Form | Contract notice: Written notice of non-renewal at least thirty (30) days before the end of the then-current Service Term |
 HootsuiteOnline · Apple · Google Play · Contract | Go to Account, then select Plan and billingWho: The account owner; in a Hootsuite organization, a Super Admin | At the end of the paid or trial period | Notice: Cancel before your renewal date to avoid automatic renewal |
 Hotjar by ContentsquareOnline · Contract | Click your profile image and select Billing, then click SubscriptionsWho: The Account Owner (listed on the Team page) | You keep the paid plan until the end of the current billing cycle and are not charged again for that product | Notice: Cancel before the renewal date: subscriptions cancelled after it are not refundedContract notice: Not less than 90 days before the end of the Initial Term or any Renewal Term, unless the Order Form says otherwise |
 HubSpot Sales HubOnline · Contract | In HubSpot, click your account name in the top right corner, then Account & Billing, then the Subscriptions tabWho: A Super Admin or a user with billing admin permissions | On the renewal date, not immediately (mid-contract cancellations are not permitted) | Notice: Turn off auto-renewal in Account & Billing before the end of the current term: the Terms of Service make this setting your notice of non-renewal, unless your Order Form…Contract notice: Downgrades: at least five business days before the renewal date |
 HunterOnline · Contract | Go to Account, then Billing & subscriptionWho: The team owner | You keep the paid plan until the end of the current billing period (for a yearly plan, the end of the yearly term) | Notice: Cancel before the renewal charge: if it goes through first, even by a few hours, you're billed for that period |
 HypefuryOnline | Sign in and go to the Billing page from the sidebarWho: The account holder, signed in | The subscription is set to cancel at the end of the current billing period | Notice: None stated; recurring charges continue until you cancel |
 InstantlyOnline | Log in to your Instantly account and go to Settings, then BillingWho: The account holder who manages billing (only the workspace owner can delete a workspace) | Email Outreach and Instantly Credits: at the end of the billing cycle | Notice: The Terms give each plan a one-month or one-year term that renews automatically unless notice is given at least 30 days before it ends, and allow cancelling only through… |
 Kit (formerly ConvertKit)Online | Click Settings in the lower left corner of your account, then go to Account & BillingWho: The account holder, signed in | On a paid plan you keep paid features until the end of the current billing period | Refunds: Kit has a 30-day refund policy: if you cancel, you can ask for anything paid in the last 30 days to be refunded in full |
 KlaviyoOnline · Contract | Select your account name in the bottom left corner and choose BillingWho: An account Owner or Admin | With end of billing cycle, campaigns and flows keep sending until the cycle's last day | Notice: Klaviyo's Terms require notice at least five days before renewal on a monthly billing cycle (30 days on any other cycle), given as its Cancellation page describesContract notice: At least 30 days before renewal on any billing cycle other than monthly |
 LaterOnline · Apple | Sign in to app.later.com on a desktop browserWho: The account holder, signed in at app.later.com on desktop (the help center doesn't name a role) | The plan is cancelled when the current billing cycle ends | Notice: None for paid plans, which renew automatically at the end of each billing cycle unless cancelled |
| LeadpagesOnline | If your plan has sub-accounts, delete them firstWho: The account holder (sign in) | The account stays open for the rest of the billing cycle, then closes | Notice: Cancel before the next Subscription Term starts, or it renews |
 lemlistOnline · Contract | Log in, click your profile in the bottom-left corner and select SettingsWho: A team Admin | At the end of the current billing cycle (a monthly plan cancelled on day 10 keeps access until day 30) | Refunds: The Terms say lemlist won't refund unused fees for a month or year already begun, even prorated |
 LinkedIn Sales NavigatorOnline · Contract · Apple | Open LinkedIn Admin CenterWho: Core: the subscriber. Advanced: only a purchaser admin | The account is cancelled at the end of the current billing cycle | Notice: Cancel at least one day before the next scheduled billing date (stated for Advanced) |
 LinktreeOnline · In the app · Apple · Google Play | In the Linktree Admin, select your profile picture to open your account settings, then select BillingWho: The account holder, signed in to the Linktree Admin | The plan changes at the end of the billing cycle: paid features work until then, and the account then converts to the free plan | Notice: Plans renew automatically and charge your payment method on each renewal date unless you cancel before it |
| LoomlyOnline | Sign in to LoomlyWho: The account that subscribed to the plan (not collaborators, and not accounts still on a trial) | The subscription stays active until the end of the current billing cycle | Notice: Cancel at least 24 hours before your billing date (Loomly's recommendation) |
 LushaOnline · Contract | Log in to the Lusha dashboard, click your name in the left navigation, then go to Account & Settings and open Payment &…Who: An account admin | At the end of the current billing cycle | Notice: Submit the cancellation at least 14 days before the renewal date |
 MailchimpOnline · Contract | Click your profile icon and choose Account (or Account & billing)Who: The account Owner or an Admin (Admins have the same permissions as the Owner) | The downgrade takes effect at the beginning of the next billing cycle | Refunds: No refund or credit on monthly Paid Marketing Plans, and previously billed charges aren't refunded |
 MailerLiteOnline | If landing pages or websites use a custom domain, disconnect or remove the domain firstWho: An account administrator (if you don't see Plan and billing, contact the account administrator) | You keep your current plan until it expires and aren't charged for the next period | Refunds: No refunds for unused or partially used plans, or for forgetting to cancel |
| MailjetOnline · Contract | From your Mailjet dashboard, go to Account SettingsWho: Whoever can open Account Settings | At the end of the current billing cycle | Notice: Annual plans: downgrade (or switch to monthly) during the last month of the annual billing cycleContract notice: Written notice of non-renewal at least 30 days before the current term expires |
| ManyChatOnline | Log in to Manychat on the website (cancelling isn't available in the mobile app), go to Settings, then open BillingWho: Anyone with billing permissions on the account | Not immediately: Pro features continue until the end of the current billing period, when the subscription is cancelled completely | Notice: None in the terms, but an invoice already generated before you cancel can still be charged: cancel before your next billing date |
 MetricoolOnline · Apple · Google Play | Before cancelling, download the reports you want: reports aren't available on FreeWho: The account holder | The paid plan stays active until the current period ends, then the account switches to Free (1 brand and other Free limits) | Notice: Monthly and annual subscriptions renew automatically |
 MixpanelOnline · Contract | Click the gear icon in the lower-left corner of Mixpanel, choose Organization Settings, then open the Plan Details &…Who: A user with Owner or Billing Admin permissions over the Mixpanel organization | You keep the current plan through the rest of the billing cycle | Notice: Plans renew automatically at the end of each term, so submit the downgrade before the next billing dateContract notice: The Terms of Use set no minimum notice |
| OmnisendOnline | Go to Store Settings in the left sidebar, then open Pricing and usageWho: The account Owner or an Admin | The paid plan stays active until the end of the current billing cycle, then the account moves to the Free plan and you aren't charged for… | Notice: Cancel before the next payment date, or the subscription renews automatically |
 PayhipOnline | Sign in, go to Account, then Settings, and click the Billing & Invoices tab, where plans are chosenWho: The seller who owns the Payhip account | Deleting the account ends access immediately | Not stated |
 PipedriveOnline | Open the account menu in the top right corner and go to BillingWho: A user with account settings access | At the end of the billing cycle: you keep access to your data and account until then (annual plans: until the end of the subscription term) | Notice: None: the subscription renews automatically each monthly or annual term |
 Plausible AnalyticsOnline | Log in, click your account name in the top right menu, then Account SettingsWho: The team Owner, or a user with the Billing role | At the end of the current billing cycle: stats keep being counted with full dashboard access until then, and then the dashboard is locked | Notice: None: plans renew automatically, monthly or yearly, so cancel before the renewal date |
 PostHogOnline · Contract | Open your organization's billing settings in PostHogWho: An organization admin or owner (billing is only available to them) | Once a product reaches its limit, extra events are dropped permanently and feature flags return a default quota-limited response | Refunds: PostHog doesn't state a refund policy for self-serve plansContract notice: At least 30 days before the term ends |
 PublerOnline · Apple · Google Play | Click the profile dropdown menu and go to SettingsWho: The Publer user who holds the subscription, signed in on the web | Auto-renewal stops; you keep the paid plan until the end of the current subscription or trial period, then the account moves to the Free… | Refunds: Each web payment can be fully refunded within 14 days |
 RebrandlyOnline · Contract | Click the profile icon, then SettingsWho: The account holder, signed in (the help center doesn't name a required role) | Auto-renewal turns off; paid features stay until the end of the current billing period, then the account switches to the Free plan on the… | Notice: None stated for the dashboardContract notice: The subscription renews automatically at the end of its term (the Anniversary Date shown at purchase, in the dashboard or in the order form) |
 RocketReachOnline · Contract | Export any contacts you want to keep first (My Contacts, Actions, Export to CSV)Who: The account holder, signed in to the account that is being charged | At the end of the current billing cycle: you keep paid access and remaining credits until then, and the account reverts to a free account | Notice: No notice period, but cancel before your renewal date (shown under Subscription Details in Usage & Billing) or the next period is chargedContract notice: Subscriptions renew automatically for the same period unless cancelled |
 SalesforceContract · Online | Find the subscription term and its end date in your Order Form: the term is whatever the Order Form specifies, and it…Who: The customer, by written notice to Salesforce | At the end of the current subscription term | Contract notice: Written notice (email acceptable) at least 30 days before the end of the subscription term |
| Seamless.AIOnline | At least 60 days before your annual renewal date, sign in, click your account icon at the bottom left, select Settings…Who: An owner or approved admin of the Seamless.AI organization | The current annual contract runs to its end | Notice: At least 60 days before the annual renewal date |
 SemrushOnline · Contract | Log in to the Semrush account that holds the subscription and open the Cancellation FormWho: The account owner (the person who created the account and pays for it), logged in to that account | At the end of your committed (pre-paid) subscription term | Notice: Cancel before your next renewal (the Terms say before the last day of the Subscription Term), or the plan renews automatically for the same period |
| SenderOnline | Sign in to the Sender dashboard, go to Account settings, then select BillingWho: An Administrator, who can manage billing | Paid features stay available until the end of the current billing cycle or plan validity date, then the account moves to the Free Forever… | Refunds: No refund for unused or partially used plans, monthly or yearly |
| SendPulseOnline | Click your profile picture in the upper right corner, then go to Payments, then My SubscriptionsWho: Someone signed in to the SendPulse account | At the end of the billing period: the card isn't charged again and the tool becomes inaccessible | Refunds: The Terms let you request a refund of unspent funds within 30 days of paying |
 SenjaOnline | Go to your Billing pageWho: The account holder, signed in | The account downgrades to the Free plan automatically at the end of the current billing period | Refunds: Refund requests are handled case by case through Senja Support |
 Short.ioOnline | Sign in to Short.io and open Organization Settings, then the Plan tabWho: The account owner | Immediately: the Free plan's features and limits apply as soon as you confirm, and existing short links keep working | Notice: None; plans renew automatically each month or year until you cancel |
 SimilarwebOnline · Contract | Click the Settings icon in the bottom left corner of the platform and click AccountWho: The subscriber, signed in to Similarweb | The subscription stays active until the end of the subscription period, then the cancellation completes and the plan doesn't renew | Notice: Cancel a free trial before its 7 days end or the card is chargedContract notice: Termination terms are set in your contract |
| SimplifiedOnline · Apple · Google Play | Go to your account settings at https://app.simplified.com/settings/billingWho: The account holder; if the workspace has other members, remove them before cancelling | At the end of the current paid term: the plan stays active until its original expiry date, is not renewed, and the workspace then moves to… | Notice: None, but cancel before the current billing period ends: renewals are automatic, no reminder email is sent and a processed renewal is final |
 SmartleadOnline · Contract | Log in, click your profile picture at the top right and select SettingsWho: The account holder, signed in to Smartlead | The plan stays active until the end of the billing cycle | Notice: Plans auto-renew each billing cycleContract notice: The subscription renews automatically for another period unless you notify Smartlead before the renewal date |
 SocialBeeOnline · Partner | Sign in, open Billing Settings and scroll to the very bottom of the pageWho: The account holder (the help article doesn't name a role) | At the end of the current billing cycle, monthly or yearly | Notice: None stated; with auto-renewal on, you're charged automatically for the term you chose |
 Sprout SocialOnline · Contract | Open Account and Settings, then Billing (shown as Billing & Plan)Who: A user who can open Billing in Account and Settings | At the end of the current contract term | Notice: Monthly plans: cancel on the billing page before the next Monthly Pay DateContract notice: Email notice at least 30 days before the end of the current Subscription Term |
 StanOnline · Apple | Log in to your Stan Store account at admin.stan.store and click the Settings tab in the bottom left menuWho: The Stan account holder | You can use your account until the end of the current billing cycle, and you aren't billed again | Notice: Cancel before your billing date |
| SugarAIContract · Partner | Find the order form for your subscription and note the end date of its Subscription TermWho: The customer named in the order | The Order doesn't renew at the end of the current Subscription Term | Contract notice: At least 30 days before the end of the Subscription Term, in writingContract notice: A notice period of up to 2 months starts when Sugar receives the Switching Notice |
| systeme.ioOnline | Click your profile picture, then SettingsWho: Whoever is signed in to the account with access to Settings (the help article names no role) | On the next payment date | Refunds: Paid plans are not refundable |
 Testimonial.toOnline | Open Settings → PlanWho: The account holder, signed in (plan changes apply to the whole account) | You keep the paid plan until the current billing cycle ends, then move to the Free plan | Refunds: Unused time on an annual or monthly plan isn't refunded |
 Twilio SegmentOnline · Contract | In your Segment workspace, go to Settings, then Usage & Billing, then PlansWho: Someone who can open the workspace's Usage & Billing settings (Segment's docs don't name the role) | Cancelling or downgrading during the 2-week trial costs nothing | Refunds: Segment doesn't refund the prepaid part of an annual bill after the trial ends, and in most cases doesn't offer refundsContract notice: At least 30 days' prior written notice |
 TypefullyOnline | Sign in to Typefully on the web and open Settings in the bottom-left cornerWho: The signed-in account holder who manages the subscription | Paid features stay until the end of the current billing period, then the account is put on the free plan | Refunds: Not automatic. Fees are refundable if requested within 14 days of the charge; after that, contact support and eligibility is subject to approval. No refunds or credits… |
 UbersuggestOnline | Sign in to Ubersuggest, open the drop-down menu in the top-right corner and select Account & BillingWho: The account's admin user (invited users can't cancel) | At the end of the current billing cycle: full access continues until then, the plan doesn't renew, and the account drops to the free version | Notice: Cancel before the renewal date |
 UnbounceOnline | Click your avatar (the circle icon) in the top right-hand corner and select Account ManagementWho: A user with Owner or Administrator permissions | Paid features stay until the end of the billing cycle | Notice: Cancel at least one day before the end of the current monthly or annual period, or the next month or year is billed automatically |
 vidIQOnline · Apple · Google Play | Sign in to the vidIQ web app and open Account Settings, then Manage PlanWho: The account holder, signed in to the vidIQ web app | Paid features stay until the end of the current billing cycle | Notice: Plans renew automatically each billing cycle until cancelled, so cancel before the renewal date |
 Wingify (formerly VWO)Online | Log in to your Wingify account and click the gear icon at the top rightWho: The owner or an admin of the main workspace | At the end of the current subscription period, with no further billing once the cancellation is successful | Notice: The subscription renews automatically |
 Zoho CRMOnline | Back up your data first: once on the Free Edition, a backup has to be bought as an add-onWho: A Zoho CRM administrator (the help page doesn't name the required role) | Not stated | Notice: The subscription renews automatically at the end of each period unless you downgrade to a free plan or tell Zoho, at least seven days before the renewal date, that you… |
 ZoomInfoContract · Online | Find your Ordering Document and note the term's end date and any renewal and notice termsWho: An authorized admin or contract owner for the company | At the end of the current term: the agreement can't be cancelled before it expires, unless both parties agree to end it | Contract notice: Set by your Ordering Document |
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