How to cancel Senja

Before you cancel

Export first

• Testimonials, with video and image links: On the Proof page, select testimonials and click Export in the bottom toolbar, or open the three-dot menu next to Invite a customer and choose Export all to CSV (CSV (videos and images appear as links)). Videos are downloaded separately; on the Free plan only 15 testimonials stay visible support.senja.io support.senja.io

What happens to your data

Testimonials and data stay in the account on the Free plan; deleting the account is what erases them.

What you lose

• Testimonials beyond 15: new ones you collect are hidden until you upgrade
• Branding-free widgets: widgets and the Wall of Love show Senja branding
• Paid features, after the 10-day grace period

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Free plan keeps 15 video and text testimonials visible (new ones beyond that are hidden), with Senja branding on widgets and the Wall of Love and SD video only support.senja.io support.senja.io
• Cheaper plan Switch between Starter and Pro with Change plan on the Billing page; it takes effect immediately and unused days become a balance on the next invoice support.senja.io
• Pay yearly Save 17% by paying annually instead of monthly support.senja.io
• Student or nonprofit price Nonprofits, charities and NGOs can get 30% off any plan for life by contacting support with proof of status support.senja.io

Cheaper ways to get the same job done

Stackcut prices the alternatives to Senja from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• A paused subscription has no cancel button on the Billing page: contact Senja Support to cancel it
• Downgrading to Free requires cancelling the paid plan
• Deleting the account (Account settings, Delete Account) is separate and permanently deletes the subscription, projects, testimonials, widgets and Walls of Love
• If charges continue after cancelling, contact Senja Support

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/senja.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. How do I cancel my paid plan? Go to your Billing page (where the flow starts)
2. How do I cancel my paid plan? Click Or cancel your subscription (the cancel link)
3. How do I cancel my paid plan? Follow the on-screen instruction to finalize cancellation (the final step)
4. How do I cancel my paid plan? Your account will automatically downgrade to the Free plan at the end of your current billing period (when it takes effect)
5. How do I cancel my paid plan? After you cancel your subscription, you will receive an email confirming the cancellation (the confirmation email)
6. How to request a refund for your Senja subscription We handle refund requests on a case-by-case basis. (the refund policy)
7. How to request a refund for your Senja subscription your subscription is cancelled right away and you'll be on Free plan (what a refund does to the plan)
8. How do I cancel my paid plan? When you're pausing your subscription, you will not find the cancellation button (paused subscriptions can't be cancelled on the Billing page)
9. How do I cancel my paid plan? If you wish to cancel, contact Senja Support team to cancel your paid plan for you. (support cancels paused subscriptions)
10. Senja Terms of Service Open-ended subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Owner (cancelling by notice to Senja)
11. How do I cancel my paid plan? If you have more than 15 testimonials, any new testimonials you collect will be hidden (the Free plan's testimonial limit)
12. What are the differences between the free and paid plans? 15 video and text (Free plan testimonials)
13. How do I cancel my paid plan? Your widgets and Wall of Love will display Senja branding (branding on Free)
14. What are the differences between the free and paid plans? SD quality only (Free plan video quality)
15. How do I change my Senja plan? The days remaining on your current plan convert into a $ balance (credit on plan changes)
16. How do I change my Senja plan? wait until the end of billing period (plan changes apply at once)
17. Does Senja offer discounts? Save 17% by paying annually instead of monthly (the annual discount)
18. Does Senja offer a discount for nonprofits/charities? 30% discount for life on any plan (the nonprofit discount)
19. How do I download my testimonials? Your testimonials will be downloaded in CSV (the export format)
20. How do I download my testimonials? Export all to CSV (exporting everything)
21. How do I cancel my paid plan? After your paid plan expires, you will have access to paid features for a grace period of 10 days (the 10-day grace period)
22. How to request a refund for your Senja subscription All your testimonials and data remain safe (data is kept)
23. How do I change my Senja plan? cancel your paid plan to downgrade to the Free plan (moving to Free means cancelling)
24. How do I delete my account? Your subscription, projects, testimonials, widgets, Walls of Love and other account related data will be permanently and irreversibly deleted. (deleting the account is permanent)
25. Senja Terms of Service Terminations shall take effect 30 days after the notice of termination has been received by the Owner. (a termination notice takes effect 30 days after receipt)

Not confirmed yet

• Whether the cancel flow asks for a reason or shows an offer is not documented
• How to pause a subscription is not documented, though the help mentions paused subscriptions
• Which team roles can cancel is not documented
• The Terms say terminations take effect 30 days after notice is received, while the help center says a Billing-page cancellation downgrades the account at the end of the billing period; the help center is followed for that route

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).