How to cancel Mailchimp

Before you cancel

Export first

• Emails (a CSV of regular emails with their HTML and TXT content), audiences (subscribed, unsubscribed, cleaned and transactional contacts), reports, email templates, content studio files, plus SMS, events, appointments and ecommerce data: Click your profile icon, then Account; open the Settings drop-down, choose Manage my data, tick each type of data, pick a time frame, and click Export Data (A single ZIP file, downloaded from the Manage my data page). One account export per 24 hours; a large export can take up to 24 hours. Deleting the account removes this data permanently, so export first mailchimp.com mailchimp.com

What happens to your data

Pausing keeps your data. Deleting removes all audience data, campaign archives and reports, and can't be undone; under the Terms, Mailchimp may permanently delete a terminated account and all its data.

What you lose

• After a downgrade: paid features, and any contacts, seats or audiences over the Free plan limits (you must delete them first)
• After deleting: audiences, campaign archives and reports, permanently
• After deleting: your username, which can't be used on a future account

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Pause Pause the Marketing plan for 3 or 6 months to stop monthly billing (Settings, Manage my plan, Pause my plan); at most 2 pauses every 12 months. Your data is kept and you can still create emails, view reports and manage your audience. When the pause ends you're usually charged automatically and your previous plan resumes; to restart early, use the alert banner mailchimp.com
• Free plan Free plan: up to 250 contacts and 500 sends a month (daily limit 250), 1 seat with Owner permissions. You can move from a paid plan to Free only once in the life of the account mailchimp.com mailchimp.com
• Cheaper plan Choose a cheaper plan or a lower contact limit with Change Plan on the Monthly plans or credits page; it takes effect at the next billing cycle mailchimp.com
• Student or nonprofit price 15% discount for verified nonprofit organizations and charities, requested through the Contact page (Topic: Billing); annual plans aren't eligible mailchimp.com mailchimp.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Mailchimp from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• The paid-to-Free downgrade is allowed only once in the life of the account; pausing for 3 or 6 months is the reversible option
• Pausing or downgrading the Marketing plan doesn't end a Websites plan or other add-ons: check the billing estimate on the Monthly plans or credits page, and cancel a Websites plan separately in the account (it ends on the last day of the paid billing cycle)
• Only the Owner or an Admin can change billing or close the account
• Annual plans are closed through sales, not in the account settings
• Pay any outstanding balance before deleting, and export data first: deletion can't be undone
• Pay As You Go credits bought on or after May 15, 2019 expire 12 months after purchase

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/mailchimp.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

1. Manage User Levels in Your Account Owners can perform all actions in the account, including inviting new users, editing billing information, and closing the account. (the Owner can change billing and close the account)
2. Manage User Levels in Your Account The Admin has the same permissions as the Owner. (Admins can do the same)
3. Change or Pause Your Marketing Plan Click your profile icon and choose Account. (where the downgrade flow starts)
4. Change or Pause Your Marketing Plan Click the Billing drop-down and choose Monthly plans or credits. (the billing page)
5. Change or Pause Your Marketing Plan In the Marketing Plan section, click Change Plan. (the Change Plan step)
6. Change or Pause Your Marketing Plan Choose your plan and select your contact limit from the contact amount drop-down. (choosing the lower plan)
7. Change or Pause Your Marketing Plan Review your downgrade. We'll show you which features you will and won't have access to after your downgrade. (the review screen)
8. Change or Pause Your Marketing Plan Changes could include deleting contacts, seats, or audiences. (changes required before downgrading)
9. Change or Pause Your Marketing Plan In the Estimate for your future plan sidebar (you may need to scroll up to see this), click Downgrade. (the final Downgrade step)
10. Change or Pause Your Marketing Plan The downgrade will take effect at the beginning of the next billing cycle. (when a downgrade takes effect)
11. Change or Pause Your Marketing Plan You can downgrade from any paid plan to a Free plan only once over the life of your account. (the once-only Free downgrade)
12. Mailchimp Standard Terms of Use You won't be entitled to a refund or credit from us under any circumstance on monthly Paid Marketing Plans. (no refunds on monthly plans)
13. Mailchimp Standard Terms of Use You will not receive a refund for previously billed charges. (no refund of charges already billed when downgrading)
14. Mailchimp Standard Terms of Use even if the Term ends or you downgrade to a Free Marketing Plan (defined below) before that payment is otherwise due. (overage charges are still owed after a downgrade)
15. Pause or Cancel Your Account Before you delete your account, back up your data (export before deleting)
16. Pause or Cancel Your Account You must pay any outstanding balance before you delete your account (outstanding balance must be paid)
17. Pause or Cancel Your Account Click the Settings drop-down and choose Manage my plan. (where deleting (and pausing) starts)
18. Pause or Cancel Your Account Once you're ready to proceed, click Continue to delete (the Continue to delete step)
19. Pause or Cancel Your Account Confirm your password and enter DELETE in the confirmation fields (the final delete confirmation)
20. Pause or Cancel Your Account After an account is deleted, it's permanently closed and cannot be restored (deletion is permanent)
21. Pause or Cancel Your Account We remove all data associated with audiences, campaign archives, and reports (what deleting removes)
22. Mailchimp Standard Terms of Use If you decide you no longer want to use your annual Paid Marketing Plan during your billing cycle, you can close your account by contacting sales. (annual plans are closed through sales)
23. Mailchimp Standard Terms of Use We offer a 60 day money-back guarantee for Members who purchase an annual Paid Marketing Plan. (the annual-plan money-back guarantee)
24. Mailchimp Standard Terms of Use Requests must be made within 60 days from the purchase date to be eligible for a refund. (the 60-day refund window)
25. Mailchimp Standard Terms of Use When you sign up for a Paid Marketing Plan, you agree to monthly or annually recurring billing, starting on the date you sign up. (monthly and annual recurring billing)
26. Pause or Cancel Your Account Pause your Marketing plan to stop monthly billing (pausing stops billing)
27. Pause or Cancel Your Account Use the radio buttons to choose to pause your plan for 3 months or 6 months (pause lengths)
28. Pause or Cancel Your Account You are limited to 2 pauses every 12 months (the pause limit)
29. Pause or Cancel Your Account Pausing retains your data so you can use the account again (a pause keeps your data)
30. Pause or Cancel Your Account You will still be able to create and edit emails, view reports, and manage your audience. (what you can do while paused)
31. Pause or Cancel Your Account Your Websites plan will remain active (a Websites plan isn't paused)
32. Pause or Cancel Your Account After you pause your plan, check the billing estimate on your Monthly plans or credits page to check for other active plans or add ons. (other plans and add-ons may keep billing)
33. About Mailchimp Pricing Plans The Free plan includes up to 250 contacts and 500 sends per month, with a daily send limit of 250. (Free plan limits)
34. About Mailchimp Pricing Plans 1 seat, with Owner permissions (Free plan seats)
35. About the Nonprofit Discount 15% discount to verified nonprofit organizations and charities (the nonprofit discount)
36. Mailchimp Standard Terms of Use Annual Paid Marketing Plans are not eligible for introductory promotional discounts or non-profit discounts. (annual plans get no nonprofit discount)
37. Export and Back Up Account Data Click the Settings drop-down and choose Manage my data. (where the export starts)
38. Export and Back Up Account Data Check the box next to each type of data you want to export. (choosing what to export)
39. Export and Back Up Account Data We'll bundle all of your data into a single ZIP file, which you can download from the Manage my data page. (the export format)
40. Export and Back Up Account Data You're allowed 1 account export per 24-hour period. (the export limit)
41. Export and Back Up Account Data Allow up to 24 hours for the export if you have a lot of data. (how long an export takes)
42. Export and Back Up Account Data Folders with separate files for cleaned contacts, subscribed contacts, transactional (non-subscribed contacts), and unsubscribed contacts. (audience data in the export)
43. Export and Back Up Account Data A CSV of all regular emails on the Campaigns page. (email data in the export)
44. Export and Back Up Account Data A folder with HTML files for all your email templates. (templates in the export)
45. Pause or Cancel Your Account To restart your plan, log in to your Mailchimp account and click restart your plan in the alert banner. (restarting after a pause)
46. Mailchimp Standard Terms of Use If you are not satisfied with your annual Paid Marketing Plan for any reason, you may request a full refund of your annual subscription fee (requesting the annual refund)
47. Pause or Cancel Your Account Click your profile icon and choose Account & billing or Account, depending on your user type (where deleting starts)
48. About the Nonprofit Discount Click the Topic drop-down, then choose Billing (how to request the nonprofit discount)
49. Mailchimp Standard Terms of Use Once your account is terminated, you acknowledge and agree that we may permanently delete your account and all the data associated with it, including your Campaigns. (data after termination)
50. About Mailchimp's Refund Policy As a company policy, we do not issue refunds unless a system malfunction caused a problem or your account was terminated without cause. (the general refund policy)
51. Mailchimp Standard Terms of Use the username will no longer be available for use on any future accounts and cannot be reclaimed. (the username can't be reused)
52. Mailchimp Standard Terms of Use Pay as You Go Credits purchased on or after May 15, 2019 roll over each month, and expire 12 months after purchase. (Pay As You Go credits expire)
53. Pause or Cancel Your Account In most cases, you'll be charged automatically and resume your previous plan. (billing restarts automatically when a pause ends)
54. Mailchimp Standard Terms of Use You will not receive a refund (unless you are within the 60 day money-back guarantee period). (closing an annual plan through sales brings no refund after 60 days)
55. Mailchimp Standard Terms of Use If you wish to cancel your Websites Plan, you may do so within your Mailchimp account, and cancellation will be effective on the last date of the current billing cycle (a Websites plan is cancelled separately and ends at the end of the paid cycle)

Not confirmed yet

• The Terms say annual plans bill on an annually recurring basis but give no notice period before renewal; the only documented way out mid-cycle is contacting sales
• What confirms a downgrade or deletion (an email or a status on the billing page) is not documented
• Whether the downgrade or delete flow shows a retention offer or asks for a reason is not documented
• The help pages read don't describe cancelling in the mobile app or billing through Apple or Google

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).