Business software · Marketing and sales

How to cancel Constant Contact

Cancel in account settings (Billing tab, then Manage plan), in the mobile app, or by calling Billing Support at 855-229-5506. It takes effect at your next billing date. Prepayments aren't refunded, and data is only guaranteed for 30 days, so export your contacts first.

By Stackcut · Checked against official help pages on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Sign in, open your account settings and click the Billing tab.
  • When it ends: Cancelled as of your next billing date; you can keep using the account until then.
  • Before you go: export Contact lists and segments. What to save
  • Want to keep it for less? Pause and more. Options

Before you cancel

Export first

  • Contact lists and segments: On the Lists and segments page, click the three dots next to a list or segment, choose Export, select the fields, then click Export (CSV or Excel). The finished download stays on the Import and Export Activity page for 7 days knowledgebase.constantcontact.com

What happens to your data

Constant Contact only guarantees to store the account and data for 30 days; after that, an inactive account's contacts and content may be permanently deleted.

What you lose

  • Access to all your contacts, campaigns and reporting data
  • Images and documents hosted in your account
  • Active automations, add-ons and connected integrations
  • New sign-ups from list-growth tools are no longer captured

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by Constant Contact

Online, self-serve Constant Contact plans billed by Constant Contact. Some accounts can't cancel online because of their status or plan type: those cancel by phone. Who can cancel: The account owner (only the owner can manage billing).

  1. Sign in, open your account settings and click the Billing tabYou should see: Manage plan
  2. Scroll down, click Manage plan, then follow the prompts on screen to cancelYou should see: Undo cancellation, shown until the scheduled cancellation date
  3. If there is no online option, call Billing Support at 855-229-5506 (US/Canada toll-free), 0808 234 0945 (UK) or +1 781-472-8120 (outside US/Canada), with your username and reason ready
Confirm it worked
Online: an Undo cancellation option until the scheduled date. By phone: a confirmation email to your main account email address within 24 hours
Access ends
Cancelled as of your next billing date; you can keep using the account until then
Notice
Cancel before your next billing date to avoid the next charge
Refunds
No refunds for fees paid except as the terms state; prepayments are non-refundable even if you cancel before the end of the term
Source: knowledgebase.constantcontact.com community.constantcontact.com constantcontact.com

In the Constant Contact app

Online, self-serve Accounts managed in the Constant Contact mobile app on iPhone or Android. Who can cancel: The account holder, signed in to the app.

  1. In the app, tap the Account tab, then Profile (on Android, tap to expand the menu, then Account, then Profile)You should see: Delete account
  2. Scroll down and tap Delete account; if you have an active subscription, tap ContinueYou should see: a box to confirm cancelling the subscription and the account
  3. Check the box, tap Continue, select a reason, then tap Confirm cancellation
Access ends
The subscription is cancelled, and the account is cancelled after that subscription ends
Refunds
Prepayments are non-refundable even if you cancel before the end of the term
Source: knowledgebase.constantcontact.com

Questions people ask

Can I get a refund if I cancel Constant Contact?

Billed by Constant Contact: No refunds for fees paid except as the terms state; prepayments are non-refundable even if you cancel before the end of the term. In the Constant Contact app: Prepayments are non-refundable even if you cancel before the end of the term.

Source: knowledgebase.constantcontact.com constantcontact.com

If I cancel Constant Contact, when does my access end?

Billed by Constant Contact: Cancelled as of your next billing date; you can keep using the account until then. In the Constant Contact app: The subscription is cancelled, and the account is cancelled after that subscription ends.

Source: knowledgebase.constantcontact.com

Can I pause Constant Contact instead of cancelling?

Pause (suspend) the account for a small monthly fee: contacts, campaigns, reports and sign-up forms are kept, but you can't send emails, and add-ons such as SMS or Inbox Preview are cancelled. Only the account owner can pause, from Billing, then Manage plan.

Source: knowledgebase.constantcontact.com knowledgebase.constantcontact.com

How long before renewal do I need to cancel Constant Contact?

Billed by Constant Contact: Cancel before your next billing date to avoid the next charge.

Source: knowledgebase.constantcontact.com

What happens to my data when I cancel Constant Contact?

Constant Contact only guarantees to store the account and data for 30 days; after that, an inactive account's contacts and content may be permanently deleted.

Source: knowledgebase.constantcontact.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: The mobile app asks you to select a reason before Confirm cancellation, and Billing Support asks for your reason by phone
  • Only the account owner can manage billing, so only the owner can cancel online
  • If Manage plan shows no cancel option, the account can't be cancelled online: call Billing Support
  • Marketing Manager and Marketing Advisor services have contracts: cancel them through your service agent
  • Even after the account is closed, never email contacts on your Unsubscribed list unless they opt in again

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/constant_contact.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Cancel an Account you can do so online through your account settings, through our mobile app, or by calling our Billing Support team. (the ways to cancel)
  2. Cancel an Account Access your account settings. Click the Billing tab. Scroll down the page and click Manage plan. (the online cancel steps)
  3. Cancel an Account Follow the prompts on the screen to continue canceling your account. (the last online step)
  4. Cancel an Account Your Constant Contact account will be canceled as of your next billing date. You can continue using your account until the specified cancellation date. (when the cancellation takes effect)
  5. Cancel an Account If you wish to keep your account active, click Undo cancellation before the scheduled cancellation date. (what shows after an online cancel)
  6. Cancel an Account Prepayments are non-refundable, even if you choose to cancel before the end of your billing term. (the refund policy for prepayments)
  7. Cancel an Account US/Canada toll-free: 855-229-5506 (the Billing Support phone number)
  8. Cancel an Account be sure to contact us before your next billing date. After your call, we'll send a confirmation email to your main account email address within 24 hours. (the notice needed and how a phone cancel is confirmed)
  9. Cancel an Account Tap the Account tab. Tap Profile. Scroll down and tap Delete account. (the mobile app cancel steps (iPhone))
  10. Cancel an Account Tap to expand the menu, then tap Account. In the settings menu, tap on Profile. (the first app steps on Android)
  11. Cancel an Account Check the box to confirm the cancellation of your subscription and the cancellation of your account after that subscription ends. (what the app cancel does)
  12. Cancel an Account Select the reason for the cancellation. Tap Confirm cancellation. (the final app steps and the reason prompt)
  13. Cancel an Account You'll lose access to all your contacts, campaigns, and reporting data. (what you lose)
  14. Cancel an Account We can only guarantee to store your account and data for 30 days. (how long data is kept)
  15. Cancel an Account If your marketing needs have changed, you can downgrade your plan to better align with the features you're using. (downgrading instead of cancelling)
  16. Cancel an Account For a low monthly fee, you'll keep all your hard work—your contacts, campaigns, and reporting data—safe and sound for when you return. (pausing instead of cancelling)
  17. Pause or unpause your Constant Contact account Only the Account Owner can pause the account. (who can pause)
  18. Non-profit discount and sales tax exemption information A nonprofit organization can receive a 20% discount off our standard pricing when prepaying for 6 months, or a 30% discount when prepaying for 12 months. (the nonprofit discount)
  19. Export a contact list or segment Create a backup file of a specific contact list or segment by exporting it as a downloadable CSV file or Excel spreadsheet (what can be exported, and the format)
  20. Export a contact list or segment The completed download is available on the Import and Export Activity page for 7 days after you export the data (the export time limit)
  21. Cancel an Account Even after you close your account, you must not email any contacts on your Constant Contact Unsubscribed list unless they explicitly opt in again. (the unsubscribe tip)
  22. Billing FAQ (official FAQ posted by Constant Contact's community admin, revised April 7, 2026) Remember, only your account's owner can access and manage the account's full billing details. (who can cancel online)
  23. Billing FAQ (official FAQ posted by Constant Contact's community admin, revised April 7, 2026) Please keep in mind that some accounts may not have the online option available due to the account status or plan type. (some accounts must cancel by phone)
  24. Billing FAQ (official FAQ posted by Constant Contact's community admin, revised April 7, 2026) The discounts are 10% and 15% off per month, or 20% and 30% off if your account is set up for non-profit status, respectively. (prepayment discounts)
  25. Cancel Your Account Except as specifically set forth herein or on the Site, there are no refunds for any fees paid. (the general refund policy)
  26. Billing FAQ (official FAQ posted by Constant Contact's community admin, revised April 7, 2026) Marketing Manager and Marketing Advisor services, either have contracts or have particular ways their teams manage billing elements, and require contacting your service agent to cancel the service. (contract services are cancelled through the service agent)
  27. Cancel an Account UK toll-free: 0808 234 0945 Outside US/Canada: +1 781-472-8120 (the UK and international Billing Support numbers)
  28. Pause or unpause your Constant Contact account Any add-ons you've purchased, such as SMS or Inbox Preview, will automatically be canceled upon suspending your account. (pausing cancels add-ons)
  29. Pause or unpause your Constant Contact account Click the Billing tab. Scroll down the page and click Manage plan. (where to pause)

Not confirmed yet

  • What the online cancel prompts show after Manage plan (reason, offers) is not documented
  • Billing Support phone hours are not stated on the cancel pages
  • The pause price is described only as a small monthly fee, not a figure

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).