{
 "id": "constant_contact",
 "name": "Constant Contact",
 "category": "marketing_sales",
 "website": "https://www.constantcontact.com",
 "domains": [
  "constantcontact.com"
 ],
 "summary": "Cancel in account settings (Billing tab, then Manage plan), in the mobile app, or by calling Billing Support at 855-229-5506. It takes effect at your next billing date. Prepayments aren't refunded, and data is only guaranteed for 30 days, so export your contacts first.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Constant Contact plans billed by Constant Contact. Some accounts can't cancel online because of their status or plan type: those cancel by phone",
   "who": "The account owner (only the owner can manage billing)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in, open your account settings and click the Billing tab",
     "expect": "Manage plan"
    },
    {
     "do": "Scroll down, click Manage plan, then follow the prompts on screen to cancel",
     "expect": "Undo cancellation, shown until the scheduled cancellation date"
    },
    {
     "do": "If there is no online option, call Billing Support at 855-229-5506 (US/Canada toll-free), 0808 234 0945 (UK) or +1 781-472-8120 (outside US/Canada), with your username and reason ready",
     "expect": null
    }
   ],
   "confirm_by": "Online: an Undo cancellation option until the scheduled date. By phone: a confirmation email to your main account email address within 24 hours",
   "effective": "Cancelled as of your next billing date; you can keep using the account until then",
   "notice": "Cancel before your next billing date to avoid the next charge",
   "refund": "No refunds for fees paid except as the terms state; prepayments are non-refundable even if you cancel before the end of the term",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s22",
    "s23",
    "s25",
    "s27"
   ]
  },
  {
   "channel": "direct_app",
   "applies_to": "Accounts managed in the Constant Contact mobile app on iPhone or Android",
   "who": "The account holder, signed in to the app",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In the app, tap the Account tab, then Profile (on Android, tap to expand the menu, then Account, then Profile)",
     "expect": "Delete account"
    },
    {
     "do": "Scroll down and tap Delete account; if you have an active subscription, tap Continue",
     "expect": "a box to confirm cancelling the subscription and the account"
    },
    {
     "do": "Check the box, tap Continue, select a reason, then tap Confirm cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription is cancelled, and the account is cancelled after that subscription ends",
   "notice": null,
   "refund": "Prepayments are non-refundable even if you cancel before the end of the term",
   "fees": null,
   "source_ids": [
    "s1",
    "s6",
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause (suspend) the account for a small monthly fee: contacts, campaigns, reports and sign-up forms are kept, but you can't send emails, and add-ons such as SMS or Inbox Preview are cancelled. Only the account owner can pause, from Billing, then Manage plan",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17",
    "s28",
    "s29"
   ]
  },
  {
   "type": "downgrade",
   "what": "Change to a lower plan that matches the features you use",
   "evidence": "documented",
   "source_ids": [
    "s15"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Prepay 6 or 12 months for 10% or 15% off each month (prepayments are non-refundable)",
   "evidence": "documented",
   "source_ids": [
    "s24",
    "s6"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Nonprofits get 20% off when prepaying 6 months or 30% off when prepaying 12 months; there is no discount on monthly billing",
   "evidence": "documented",
   "source_ids": [
    "s18"
   ]
  }
 ],
 "export": [
  {
   "data": "Contact lists and segments",
   "how": "On the Lists and segments page, click the three dots next to a list or segment, choose Export, select the fields, then click Export",
   "format": "CSV or Excel",
   "limits": "The finished download stays on the Import and Export Activity page for 7 days",
   "source_ids": [
    "s19",
    "s20"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Your next billing date",
  "data_kept": "Constant Contact only guarantees to store the account and data for 30 days; after that, an inactive account's contacts and content may be permanently deleted",
  "you_lose": [
   "Access to all your contacts, campaigns and reporting data",
   "Images and documents hosted in your account",
   "Active automations, add-ons and connected integrations",
   "New sign-ups from list-growth tools are no longer captured"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The mobile app asks you to select a reason before Confirm cancellation, and Billing Support asks for your reason by phone",
  "tips": [
   "Only the account owner can manage billing, so only the owner can cancel online",
   "If Manage plan shows no cancel option, the account can't be cancelled online: call Billing Support",
   "Marketing Manager and Marketing Advisor services have contracts: cancel them through your service agent",
   "Even after the account is closed, never email contacts on your Unsubscribed list unless they opt in again"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "you can do so online through your account settings, through our mobile app, or by calling our Billing Support team.",
   "supports": "the ways to cancel"
  },
  {
   "id": "s2",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "Access your account settings. Click the Billing tab. Scroll down the page and click Manage plan.",
   "supports": "the online cancel steps"
  },
  {
   "id": "s3",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "Follow the prompts on the screen to continue canceling your account.",
   "supports": "the last online step"
  },
  {
   "id": "s4",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "Your Constant Contact account will be canceled as of your next billing date. You can continue using your account until the specified cancellation date.",
   "supports": "when the cancellation takes effect"
  },
  {
   "id": "s5",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "If you wish to keep your account active, click Undo cancellation before the scheduled cancellation date.",
   "supports": "what shows after an online cancel"
  },
  {
   "id": "s6",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "Prepayments are non-refundable, even if you choose to cancel before the end of your billing term.",
   "supports": "the refund policy for prepayments"
  },
  {
   "id": "s7",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "US/Canada toll-free: 855-229-5506",
   "supports": "the Billing Support phone number"
  },
  {
   "id": "s8",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "be sure to contact us before your next billing date. After your call, we'll send a confirmation email to your main account email address within 24 hours.",
   "supports": "the notice needed and how a phone cancel is confirmed"
  },
  {
   "id": "s9",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "Tap the Account tab. Tap Profile. Scroll down and tap Delete account.",
   "supports": "the mobile app cancel steps (iPhone)"
  },
  {
   "id": "s10",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "Tap to expand the menu, then tap Account. In the settings menu, tap on Profile.",
   "supports": "the first app steps on Android"
  },
  {
   "id": "s11",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "Check the box to confirm the cancellation of your subscription and the cancellation of your account after that subscription ends.",
   "supports": "what the app cancel does"
  },
  {
   "id": "s12",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "Select the reason for the cancellation. Tap Confirm cancellation.",
   "supports": "the final app steps and the reason prompt"
  },
  {
   "id": "s13",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "You'll lose access to all your contacts, campaigns, and reporting data.",
   "supports": "what you lose"
  },
  {
   "id": "s14",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "We can only guarantee to store your account and data for 30 days.",
   "supports": "how long data is kept"
  },
  {
   "id": "s15",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "If your marketing needs have changed, you can downgrade your plan to better align with the features you're using.",
   "supports": "downgrading instead of cancelling"
  },
  {
   "id": "s16",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "For a low monthly fee, you'll keep all your hard work—your contacts, campaigns, and reporting data—safe and sound for when you return.",
   "supports": "pausing instead of cancelling"
  },
  {
   "id": "s17",
   "url": "https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/53400-Pause-or-unpause-your-Constant-Contact-account",
   "title": "Pause or unpause your Constant Contact account",
   "publisher": "vendor",
   "quote": "Only the Account Owner can pause the account.",
   "supports": "who can pause"
  },
  {
   "id": "s18",
   "url": "https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/5374-non-profit-discount-and-sales-tax-exemption-information",
   "title": "Non-profit discount and sales tax exemption information",
   "publisher": "vendor",
   "quote": "A nonprofit organization can receive a 20% discount off our standard pricing when prepaying for 6 months, or a 30% discount when prepaying for 12 months.",
   "supports": "the nonprofit discount"
  },
  {
   "id": "s19",
   "url": "https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/37424-Select-contact-lists-to-export-into-a-spreadsheet?lang=en_US",
   "title": "Export a contact list or segment",
   "publisher": "vendor",
   "quote": "Create a backup file of a specific contact list or segment by exporting it as a downloadable CSV file or Excel spreadsheet",
   "supports": "what can be exported, and the format"
  },
  {
   "id": "s20",
   "url": "https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/37424-Select-contact-lists-to-export-into-a-spreadsheet?lang=en_US",
   "title": "Export a contact list or segment",
   "publisher": "vendor",
   "quote": "The completed download is available on the Import and Export Activity page for 7 days after you export the data",
   "supports": "the export time limit"
  },
  {
   "id": "s21",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "Even after you close your account, you must not email any contacts on your Constant Contact Unsubscribed list unless they explicitly opt in again.",
   "supports": "the unsubscribe tip"
  },
  {
   "id": "s22",
   "url": "https://community.constantcontact.com/faqs/post/billing-faq-dhC9WdWOtCTI0bc",
   "title": "Billing FAQ (official FAQ posted by Constant Contact's community admin, revised April 7, 2026)",
   "publisher": "vendor",
   "quote": "Remember, only your account's owner can access and manage the account's full billing details.",
   "supports": "who can cancel online"
  },
  {
   "id": "s23",
   "url": "https://community.constantcontact.com/faqs/post/billing-faq-dhC9WdWOtCTI0bc",
   "title": "Billing FAQ (official FAQ posted by Constant Contact's community admin, revised April 7, 2026)",
   "publisher": "vendor",
   "quote": "Please keep in mind that some accounts may not have the online option available due to the account status or plan type.",
   "supports": "some accounts must cancel by phone"
  },
  {
   "id": "s24",
   "url": "https://community.constantcontact.com/faqs/post/billing-faq-dhC9WdWOtCTI0bc",
   "title": "Billing FAQ (official FAQ posted by Constant Contact's community admin, revised April 7, 2026)",
   "publisher": "vendor",
   "quote": "The discounts are 10% and 15% off per month, or 20% and 30% off if your account is set up for non-profit status, respectively.",
   "supports": "prepayment discounts"
  },
  {
   "id": "s25",
   "url": "https://www.constantcontact.com/cancel/account",
   "title": "Cancel Your Account",
   "publisher": "vendor",
   "quote": "Except as specifically set forth herein or on the Site, there are no refunds for any fees paid.",
   "supports": "the general refund policy"
  },
  {
   "id": "s26",
   "url": "https://community.constantcontact.com/faqs/post/billing-faq-dhC9WdWOtCTI0bc",
   "title": "Billing FAQ (official FAQ posted by Constant Contact's community admin, revised April 7, 2026)",
   "publisher": "vendor",
   "quote": "Marketing Manager and Marketing Advisor services, either have contracts or have particular ways their teams manage billing elements, and require contacting your service agent to cancel the service.",
   "supports": "contract services are cancelled through the service agent"
  },
  {
   "id": "s27",
   "url": "https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account",
   "title": "Cancel an Account",
   "publisher": "vendor",
   "quote": "UK toll-free: 0808 234 0945 Outside US/Canada: +1 781-472-8120",
   "supports": "the UK and international Billing Support numbers"
  },
  {
   "id": "s28",
   "url": "https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/53400-Pause-or-unpause-your-Constant-Contact-account",
   "title": "Pause or unpause your Constant Contact account",
   "publisher": "vendor",
   "quote": "Any add-ons you've purchased, such as SMS or Inbox Preview, will automatically be canceled upon suspending your account.",
   "supports": "pausing cancels add-ons"
  },
  {
   "id": "s29",
   "url": "https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/53400-Pause-or-unpause-your-Constant-Contact-account",
   "title": "Pause or unpause your Constant Contact account",
   "publisher": "vendor",
   "quote": "Click the Billing tab. Scroll down the page and click Manage plan.",
   "supports": "where to pause"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "What the online cancel prompts show after Manage plan (reason, offers) is not documented",
   "Billing Support phone hours are not stated on the cancel pages",
   "The pause price is described only as a small monthly fee, not a figure"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Added the pause gotcha: add-ons such as SMS or Inbox Preview are cancelled when you pause (and cited the pause steps)",
    "Cited the UK and outside-US/Canada Billing Support numbers"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/constant_contact",
 "json": "https://stackcut.io/exits/constant_contact.json",
 "evidence": {
  "packet_revision": "16377f2895fe938cb0b1153ef7ea340b4f38a02a650ea1127220d0ba589aed33",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "constant-contact--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "constant-contact--direct-app--r2",
    "channel": "direct_app",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}