{
 "id": "senja",
 "name": "Senja",
 "category": "marketing_sales",
 "website": "https://senja.io",
 "domains": [
  "senja.io"
 ],
 "summary": "On the Billing page (app.senja.io/billing), click Or cancel your subscription and follow the prompts; the account drops to Free when the billing period ends and a confirmation email follows. Free shows only 15 testimonials, so export to CSV first. A paused subscription has no cancel button: contact support.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Starter and Pro plans",
   "applies_to": "Starter and Pro plans, monthly or yearly",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": "https://app.senja.io/billing",
   "steps": [
    {
     "do": "Go to your Billing page",
     "expect": "Or cancel your subscription"
    },
    {
     "do": "Click Or cancel your subscription",
     "expect": null
    },
    {
     "do": "Follow the on-screen instructions to finish the cancellation",
     "expect": null
    }
   ],
   "confirm_by": "An email confirming the cancellation",
   "effective": "The account downgrades to the Free plan automatically at the end of the current billing period",
   "notice": null,
   "refund": "Refund requests are handled case by case through Senja Support; after most refunds the subscription is cancelled right away and the account moves to Free",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Paused subscriptions",
   "applies_to": "Subscriptions that are currently paused (the Billing page shows no cancel button)",
   "who": "The account holder",
   "method": "form",
   "start_url": "https://senja.io/contact",
   "steps": [
    {
     "do": "Contact the Senja Support team and ask them to cancel your paid plan for you",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Not stated in the help center; the Terms say a termination takes effect 30 days after Senja receives the notice",
   "notice": "The Terms say a termination notice takes effect 30 days after Senja receives it",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s8",
    "s9",
    "s10",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan keeps 15 video and text testimonials visible (new ones beyond that are hidden), with Senja branding on widgets and the Wall of Love and SD video only",
   "evidence": "documented",
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s14"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch between Starter and Pro with Change plan on the Billing page; it takes effect immediately and unused days become a balance on the next invoice",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Save 17% by paying annually instead of monthly",
   "evidence": "documented",
   "source_ids": [
    "s17"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Nonprofits, charities and NGOs can get 30% off any plan for life by contacting support with proof of status",
   "evidence": "documented",
   "source_ids": [
    "s18"
   ]
  }
 ],
 "export": [
  {
   "data": "Testimonials, with video and image links",
   "how": "On the Proof page, select testimonials and click Export in the bottom toolbar, or open the three-dot menu next to Invite a customer and choose Export all to CSV",
   "format": "CSV (videos and images appear as links)",
   "limits": "Videos are downloaded separately; on the Free plan only 15 testimonials stay visible",
   "source_ids": [
    "s19",
    "s20",
    "s11"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period, plus a 10-day grace period with paid features",
  "data_kept": "Testimonials and data stay in the account on the Free plan; deleting the account is what erases them",
  "you_lose": [
   "Testimonials beyond 15: new ones you collect are hidden until you upgrade",
   "Branding-free widgets: widgets and the Wall of Love show Senja branding",
   "Paid features, after the 10-day grace period"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "A paused subscription has no cancel button on the Billing page: contact Senja Support to cancel it",
   "Downgrading to Free requires cancelling the paid plan",
   "Deleting the account (Account settings, Delete Account) is separate and permanently deletes the subscription, projects, testimonials, widgets and Walls of Love",
   "If charges continue after cancelling, contact Senja Support"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px",
   "title": "How do I cancel my paid plan?",
   "publisher": "vendor",
   "quote": "Go to your Billing page",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px",
   "title": "How do I cancel my paid plan?",
   "publisher": "vendor",
   "quote": "Click Or cancel your subscription",
   "supports": "the cancel link"
  },
  {
   "id": "s3",
   "url": "https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px",
   "title": "How do I cancel my paid plan?",
   "publisher": "vendor",
   "quote": "Follow the on-screen instruction to finalize cancellation",
   "supports": "the final step"
  },
  {
   "id": "s4",
   "url": "https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px",
   "title": "How do I cancel my paid plan?",
   "publisher": "vendor",
   "quote": "Your account will automatically downgrade to the Free plan at the end of your current billing period",
   "supports": "when it takes effect"
  },
  {
   "id": "s5",
   "url": "https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px",
   "title": "How do I cancel my paid plan?",
   "publisher": "vendor",
   "quote": "After you cancel your subscription, you will receive an email confirming the cancellation",
   "supports": "the confirmation email"
  },
  {
   "id": "s6",
   "url": "https://support.senja.io/how-to-request-a-refund-for-your-senja-subscription-kbbdp",
   "title": "How to request a refund for your Senja subscription",
   "publisher": "vendor",
   "quote": "We handle refund requests on a case-by-case basis.",
   "supports": "the refund policy"
  },
  {
   "id": "s7",
   "url": "https://support.senja.io/how-to-request-a-refund-for-your-senja-subscription-kbbdp",
   "title": "How to request a refund for your Senja subscription",
   "publisher": "vendor",
   "quote": "your subscription is cancelled right away and you'll be on Free plan",
   "supports": "what a refund does to the plan"
  },
  {
   "id": "s8",
   "url": "https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px",
   "title": "How do I cancel my paid plan?",
   "publisher": "vendor",
   "quote": "When you're pausing your subscription, you will not find the cancellation button",
   "supports": "paused subscriptions can't be cancelled on the Billing page"
  },
  {
   "id": "s9",
   "url": "https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px",
   "title": "How do I cancel my paid plan?",
   "publisher": "vendor",
   "quote": "If you wish to cancel, contact Senja Support team to cancel your paid plan for you.",
   "supports": "support cancels paused subscriptions"
  },
  {
   "id": "s10",
   "url": "https://senja.io/legal/terms-of-service",
   "title": "Senja Terms of Service",
   "publisher": "vendor",
   "quote": "Open-ended subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Owner",
   "supports": "cancelling by notice to Senja"
  },
  {
   "id": "s11",
   "url": "https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px",
   "title": "How do I cancel my paid plan?",
   "publisher": "vendor",
   "quote": "If you have more than 15 testimonials, any new testimonials you collect will be hidden",
   "supports": "the Free plan's testimonial limit"
  },
  {
   "id": "s12",
   "url": "https://support.senja.io/what-are-the-differences-between-the-free-and-paid-plans-sdcfs",
   "title": "What are the differences between the free and paid plans?",
   "publisher": "vendor",
   "quote": "15 video and text",
   "supports": "Free plan testimonials"
  },
  {
   "id": "s13",
   "url": "https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px",
   "title": "How do I cancel my paid plan?",
   "publisher": "vendor",
   "quote": "Your widgets and Wall of Love will display Senja branding",
   "supports": "branding on Free"
  },
  {
   "id": "s14",
   "url": "https://support.senja.io/what-are-the-differences-between-the-free-and-paid-plans-sdcfs",
   "title": "What are the differences between the free and paid plans?",
   "publisher": "vendor",
   "quote": "SD quality only",
   "supports": "Free plan video quality"
  },
  {
   "id": "s15",
   "url": "https://support.senja.io/how-do-i-change-my-senja-plan-goefs",
   "title": "How do I change my Senja plan?",
   "publisher": "vendor",
   "quote": "The days remaining on your current plan convert into a $ balance",
   "supports": "credit on plan changes"
  },
  {
   "id": "s16",
   "url": "https://support.senja.io/how-do-i-change-my-senja-plan-goefs",
   "title": "How do I change my Senja plan?",
   "publisher": "vendor",
   "quote": "wait until the end of billing period",
   "supports": "plan changes apply at once"
  },
  {
   "id": "s17",
   "url": "https://support.senja.io/does-senja-offer-discounts-nz8s6",
   "title": "Does Senja offer discounts?",
   "publisher": "vendor",
   "quote": "Save 17% by paying annually instead of monthly",
   "supports": "the annual discount"
  },
  {
   "id": "s18",
   "url": "https://support.senja.io/does-senja-offer-a-discount-for-nonprofits-charities-ng4my",
   "title": "Does Senja offer a discount for nonprofits/charities?",
   "publisher": "vendor",
   "quote": "30% discount for life on any plan",
   "supports": "the nonprofit discount"
  },
  {
   "id": "s19",
   "url": "https://support.senja.io/how-do-i-download-my-testimonials-xudvt",
   "title": "How do I download my testimonials?",
   "publisher": "vendor",
   "quote": "Your testimonials will be downloaded in CSV",
   "supports": "the export format"
  },
  {
   "id": "s20",
   "url": "https://support.senja.io/how-do-i-download-my-testimonials-xudvt",
   "title": "How do I download my testimonials?",
   "publisher": "vendor",
   "quote": "Export all to CSV",
   "supports": "exporting everything"
  },
  {
   "id": "s21",
   "url": "https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px",
   "title": "How do I cancel my paid plan?",
   "publisher": "vendor",
   "quote": "After your paid plan expires, you will have access to paid features for a grace period of 10 days",
   "supports": "the 10-day grace period"
  },
  {
   "id": "s22",
   "url": "https://support.senja.io/how-to-request-a-refund-for-your-senja-subscription-kbbdp",
   "title": "How to request a refund for your Senja subscription",
   "publisher": "vendor",
   "quote": "All your testimonials and data remain safe",
   "supports": "data is kept"
  },
  {
   "id": "s23",
   "url": "https://support.senja.io/how-do-i-change-my-senja-plan-goefs",
   "title": "How do I change my Senja plan?",
   "publisher": "vendor",
   "quote": "cancel your paid plan to downgrade to the Free plan",
   "supports": "moving to Free means cancelling"
  },
  {
   "id": "s24",
   "url": "https://support.senja.io/how-do-i-delete-my-account-i6sjq",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "Your subscription, projects, testimonials, widgets, Walls of Love and other account related data will be permanently and irreversibly deleted.",
   "supports": "deleting the account is permanent"
  },
  {
   "id": "s25",
   "url": "https://senja.io/legal/terms-of-service",
   "title": "Senja Terms of Service",
   "publisher": "vendor",
   "quote": "Terminations shall take effect 30 days after the notice of termination has been received by the Owner.",
   "supports": "a termination notice takes effect 30 days after receipt"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Whether the cancel flow asks for a reason or shows an offer is not documented",
   "How to pause a subscription is not documented, though the help mentions paused subscriptions",
   "Which team roles can cancel is not documented",
   "The Terms say terminations take effect 30 days after notice is received, while the help center says a Billing-page cancellation downgrades the account at the end of the billing period; the help center is followed for that route"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Paused-subscription route: added the Terms' rule that a termination takes effect 30 days after Senja receives the notice",
    "Pricing page read: no lifetime, AppSumo or app-store plans; yearly billing is 2 months free (matches the 17% saving)",
    "Noted the Terms' 30-day rule versus the help center's end-of-period downgrade in unverified"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "senja",
  "name": "Senja",
  "recipes": [
   {
    "id": "testimonial-wall",
    "title": "Owned testimonial collection and widget",
    "best_year_one_net": 336
   }
  ]
 },
 "page": "https://stackcut.io/cancel/senja",
 "json": "https://stackcut.io/exits/senja.json",
 "evidence": {
  "packet_revision": "eb7388be5bafac0425aa0111c353082729406193b0edd1df51114a4aa897a86b",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "senja--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "senja--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}