Business software · Marketing and sales · Wingify (formerly VWO)

How to cancel VWO

VWO is now Wingify. The workspace's owner or an admin requests cancellation: gear icon, Subscription and Invoices > My Subscription, ellipsis, Cancel Subscription, reason, Raise a cancellation request, Ok. The Terms require 60 days' notice before renewal; no refunds. Data is deleted 45 to 90 days after the subscription ends.

By Stackcut · Checked against official help pages on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Log in to your Wingify account and click the gear icon at the top right.
  • When it ends: At the end of the current subscription period, with no further billing once the cancellation is successful.
  • Before you go: export Invoices and invoice history. What to save

Before you cancel

Export first

  • Invoices and invoice history: Open Settings, Subscription & Invoices, then Invoice History: download any past invoice, or use Export CSV for the invoice data (Invoice downloads; invoice data as CSV). Only invoices from online payments are available so far. Secure any other data you need before the retention period ends: account data is deleted between 45 and 90 days after the subscription ends help.wingify.com wingify.com

What happens to your data

Test data and account setup are kept for 45 days after the subscription period ends; between day 46 and day 90 all past data, extra workspaces and their users are permanently deleted. Support can delete everything immediately on request.

What you lose

  • All past test data associated with your workspaces
  • Additional workspaces and their users
  • Campaigns: the SmartCode left on your site no longer fetches campaign settings once the account is deleted

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Cancel in the Wingify app

Online, self-serve Wingify (formerly VWO) product subscriptions managed in the Wingify app. Who can cancel: The owner or an admin of the main workspace.

  1. Log in to your Wingify account and click the gear icon at the top rightYou should see: Subscription and Invoices
  2. In the navigation menu on the left, click Subscription and Invoices > My SubscriptionYou should see: your subscription, with an ellipsis icon on the right
  3. Click the ellipsis icon, then Cancel Subscription, and fill in the Reason for cancellation fieldYou should see: Raise a cancellation request
  4. Click Raise a cancellation requestYou should see: A confirmation pop-up appears
  5. Click Ok on the pop-up to confirm the request
Confirm it worked
The confirmation pop-up; once the cancellation succeeds, you aren't billed again
Access ends
At the end of the current subscription period, with no further billing once the cancellation is successful
Notice
The subscription renews automatically; the Terms require notice of non-renewal at least 60 days before the effective date, and the in-app cancellation option counts as that notice
Refunds
None: fees paid are non-refundable, with no refund or adjustment for downgrades or removed features within the current billing period
Fees
Fees already owed under the agreement aren't cancelled or waived by terminating, unless Wingify materially breached it
Source: help.wingify.com wingify.com

By email to Wingify Support

By email Wingify Engage (formerly PushCrew) subscriptions, and any account whose owner or admin is no longer with the company. Who can cancel: The customer; Wingify processes the request once it is authenticated.

  1. Email support@wingify.com asking Wingify to cancel, with the reason for cancellation
Notice
Send it at least 60 days before the renewal: the Terms accept notice of non-renewal by email to support@wingify.com
Refunds
None: fees paid are non-refundable
Source: help.wingify.com help.wingify.com wingify.com

Questions people ask

Can I get a refund if I cancel VWO?

Cancel in the Wingify app: None: fees paid are non-refundable, with no refund or adjustment for downgrades or removed features within the current billing period. By email to Wingify Support: None: fees paid are non-refundable.

Source: wingify.com help.wingify.com

If I cancel VWO, when does my access end?

Cancel in the Wingify app: At the end of the current subscription period, with no further billing once the cancellation is successful.

Source: help.wingify.com wingify.com

Is there a fee to cancel VWO?

Cancel in the Wingify app: Fees already owed under the agreement aren't cancelled or waived by terminating, unless Wingify materially breached it.

Source: wingify.com

How long before renewal do I need to cancel VWO?

Cancel in the Wingify app: The subscription renews automatically; the Terms require notice of non-renewal at least 60 days before the effective date, and the in-app cancellation option counts as that notice. By email to Wingify Support: Send it at least 60 days before the renewal: the Terms accept notice of non-renewal by email to support@wingify.com.

Source: wingify.com help.wingify.com help.wingify.com

What happens to my data when I cancel VWO?

Test data and account setup are kept for 45 days after the subscription period ends; between day 46 and day 90 all past data, extra workspaces and their users are permanently deleted. Support can delete everything immediately on request.

Source: help.wingify.com wingify.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: The flow asks for a reason for cancellation before you raise the request
  • VWO and AB Tasty are now one company, Wingify: vwo.com leads to wingify.com, and the help center is help.wingify.com
  • Cancelling raises a request rather than ending the plan on the spot; only the main workspace's owner or admins can raise it
  • Plan around the 60-day non-renewal notice in the Terms: a late request may not stop the next renewal
  • Wingify Engage is cancelled by emailing Wingify Support
  • Wingify SmartCode left on your site stops fetching campaign settings once the account is deleted
  • Ask support@wingify.com if you want the account and data deleted immediately rather than after the retention period

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/vwo.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Canceling Your Wingify Subscription The owner and the admins of the main workspace can request cancellation from the Wingify app. (who can cancel)
  2. Canceling Your Wingify Subscription Click the gear icon (where the flow starts)
  3. Canceling Your Wingify Subscription From the navigation menu on the left, click Subscription and Invoices > My Subscription. (the My Subscription page)
  4. Canceling Your Wingify Subscription Click the ellipsis icon on the right and then click Cancel Subscription. (the Cancel Subscription option)
  5. Canceling Your Wingify Subscription In the Reason for cancellation field, specify the reason for canceling your Wingify Subscription. (the reason field)
  6. Canceling Your Wingify Subscription Click Raise a cancellation request. A confirmation pop-up appears. (raising the request)
  7. Canceling Your Wingify Subscription To confirm your request, click Ok on the confirmation pop-up. (the final confirmation)
  8. Canceling Your Wingify Subscription You will not be billed anymore once the subscription is canceled successfully. (billing stops)
  9. Canceling Your Wingify Subscription By default, Wingify retains your test data and account setup for 45 days after the end of the current subscription period. (the subscription runs to the period end; data kept 45 days)
  10. Terms and Conditions This Agreement shall automatically renew. (automatic renewal)
  11. Terms and Conditions Either party may provide written notice of its intent to not renew at least Sixty (60) days prior to the effective date of such termination. (the 60-day notice)
  12. Terms and Conditions The Customer may send the notice of non-renewal by email to support@wingify.com or use the cancellation option within the Dashboard. (how notice can be given)
  13. Terms and Conditions payment obligations are binding, and fee paid is non-refundable (no refunds)
  14. Terms and Conditions For recurring fees, no refund or adjustment for plan downgrades, upgrades, or elimination of plan features within the current billing period shall be issued. (no adjustment for mid-period changes)
  15. Terms and Conditions The fees owed to Provider as per this Agreement will not be cancelled or waived unless the termination arises solely due to a material breach of the Agreement by Provider. (fees owed stay due)
  16. Canceling Your Wingify Subscription If the owner or admin is not associated with the account anymore, please send the cancellation request to support@wingify.com. (the email route)
  17. Canceling Your Wingify Subscription The request will be processed once it is successfully authenticated. (email requests are authenticated first)
  18. How Wingify Engage Works Please send an email to Wingify Support asking us to cancel, with the reason for cancellation (cancelling Wingify Engage)
  19. Manage Subscription and Invoices Download Invoices: Save a copy of any past invoice for your records. (downloading invoices)
  20. Manage Subscription and Invoices Export CSV: Export invoice data to a CSV file for further analysis or offline storage. (exporting invoice data)
  21. Manage Subscription and Invoices Currently, only invoices from online payments are available; invoices from wire transfers will be accessible soon. (the invoice limit)
  22. Terms and Conditions User Data and Account settings shall be irrevocably deleted between 45 to 90 days from the date of termination. (when data is deleted)
  23. Terms and Conditions It shall be Customer's exclusive responsibility to secure all necessary data from Customer's Account during such period. (you must save your own data)
  24. Canceling Your Wingify Subscription Permanent deletion of all your past data associated with your workspaces. (what is deleted in days 46 to 90)
  25. Canceling Your Wingify Subscription All additional workspaces and associated users will also be deleted. (workspaces and users are deleted)
  26. Canceling Your Wingify Subscription If you wish to delete the account and all the data immediately, contact support@wingify.com. (immediate deletion on request)
  27. Canceling Your Wingify Subscription Keeping Wingify SmartCode on your codebase will not fetch the campaign settings, as the campaigns will be deleted when the account is deleted. (SmartCode stops working after deletion)
  28. Wingify home page VWO and AB Tasty have come together to help teams look closer, act faster, and optimize every digital interaction. (VWO is now part of Wingify)

Not confirmed yet

  • A free plan or a way to downgrade isn't described in Wingify's billing help articles
  • How to export test results and campaign data before cancelling isn't covered in Wingify's cancellation article
  • Whether Wingify confirms a cancellation request by email isn't stated
  • AB Tasty customers (now part of Wingify) may have separate terms; this guide covers Wingify (formerly VWO) subscriptions

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).