{
 "id": "vwo",
 "name": "Wingify (formerly VWO)",
 "category": "marketing_sales",
 "website": "https://wingify.com",
 "domains": [
  "wingify.com",
  "vwo.com"
 ],
 "summary": "VWO is now Wingify. The workspace's owner or an admin requests cancellation: gear icon, Subscription and Invoices > My Subscription, ellipsis, Cancel Subscription, reason, Raise a cancellation request, Ok. The Terms require 60 days' notice before renewal; no refunds. Data is deleted 45 to 90 days after the subscription ends.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Wingify (formerly VWO) product subscriptions managed in the Wingify app",
   "who": "The owner or an admin of the main workspace",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Log in to your Wingify account and click the gear icon at the top right",
     "expect": "Subscription and Invoices"
    },
    {
     "do": "In the navigation menu on the left, click Subscription and Invoices > My Subscription",
     "expect": "your subscription, with an ellipsis icon on the right"
    },
    {
     "do": "Click the ellipsis icon, then Cancel Subscription, and fill in the Reason for cancellation field",
     "expect": "Raise a cancellation request"
    },
    {
     "do": "Click Raise a cancellation request",
     "expect": "A confirmation pop-up appears"
    },
    {
     "do": "Click Ok on the pop-up to confirm the request",
     "expect": null
    }
   ],
   "confirm_by": "The confirmation pop-up; once the cancellation succeeds, you aren't billed again",
   "effective": "At the end of the current subscription period, with no further billing once the cancellation is successful",
   "notice": "The subscription renews automatically; the Terms require notice of non-renewal at least 60 days before the effective date, and the in-app cancellation option counts as that notice",
   "refund": "None: fees paid are non-refundable, with no refund or adjustment for downgrades or removed features within the current billing period",
   "fees": "Fees already owed under the agreement aren't cancelled or waived by terminating, unless Wingify materially breached it",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15"
   ],
   "label": "Cancel in the Wingify app"
  },
  {
   "channel": "direct_web",
   "label": "By email to Wingify Support",
   "applies_to": "Wingify Engage (formerly PushCrew) subscriptions, and any account whose owner or admin is no longer with the company",
   "who": "The customer; Wingify processes the request once it is authenticated",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email support@wingify.com asking Wingify to cancel, with the reason for cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Send it at least 60 days before the renewal: the Terms accept notice of non-renewal by email to support@wingify.com",
   "refund": "None: fees paid are non-refundable",
   "fees": null,
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s11",
    "s12",
    "s13"
   ]
  }
 ],
 "pay_less": [],
 "export": [
  {
   "data": "Invoices and invoice history",
   "how": "Open Settings, Subscription & Invoices, then Invoice History: download any past invoice, or use Export CSV for the invoice data",
   "format": "Invoice downloads; invoice data as CSV",
   "limits": "Only invoices from online payments are available so far. Secure any other data you need before the retention period ends: account data is deleted between 45 and 90 days after the subscription ends",
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription period",
  "data_kept": "Test data and account setup are kept for 45 days after the subscription period ends; between day 46 and day 90 all past data, extra workspaces and their users are permanently deleted. Support can delete everything immediately on request",
  "you_lose": [
   "All past test data associated with your workspaces",
   "Additional workspaces and their users",
   "Campaigns: the SmartCode left on your site no longer fetches campaign settings once the account is deleted"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks for a reason for cancellation before you raise the request",
  "tips": [
   "VWO and AB Tasty are now one company, Wingify: vwo.com leads to wingify.com, and the help center is help.wingify.com",
   "Cancelling raises a request rather than ending the plan on the spot; only the main workspace's owner or admins can raise it",
   "Plan around the 60-day non-renewal notice in the Terms: a late request may not stop the next renewal",
   "Wingify Engage is cancelled by emailing Wingify Support",
   "Wingify SmartCode left on your site stops fetching campaign settings once the account is deleted",
   "Ask support@wingify.com if you want the account and data deleted immediately rather than after the retention period"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "The owner and the admins of the main workspace can request cancellation from the Wingify app.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "Click the gear icon",
   "supports": "where the flow starts"
  },
  {
   "id": "s3",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "From the navigation menu on the left, click Subscription and Invoices > My Subscription.",
   "supports": "the My Subscription page"
  },
  {
   "id": "s4",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "Click the ellipsis icon on the right and then click Cancel Subscription.",
   "supports": "the Cancel Subscription option"
  },
  {
   "id": "s5",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "In the Reason for cancellation field, specify the reason for canceling your Wingify Subscription.",
   "supports": "the reason field"
  },
  {
   "id": "s6",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "Click Raise a cancellation request. A confirmation pop-up appears.",
   "supports": "raising the request"
  },
  {
   "id": "s7",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "To confirm your request, click Ok on the confirmation pop-up.",
   "supports": "the final confirmation"
  },
  {
   "id": "s8",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "You will not be billed anymore once the subscription is canceled successfully.",
   "supports": "billing stops"
  },
  {
   "id": "s9",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "By default, Wingify retains your test data and account setup for 45 days after the end of the current subscription period.",
   "supports": "the subscription runs to the period end; data kept 45 days"
  },
  {
   "id": "s10",
   "url": "https://wingify.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "This Agreement shall automatically renew.",
   "supports": "automatic renewal"
  },
  {
   "id": "s11",
   "url": "https://wingify.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "Either party may provide written notice of its intent to not renew at least Sixty (60) days prior to the effective date of such termination.",
   "supports": "the 60-day notice"
  },
  {
   "id": "s12",
   "url": "https://wingify.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "The Customer may send the notice of non-renewal by email to support@wingify.com or use the cancellation option within the Dashboard.",
   "supports": "how notice can be given"
  },
  {
   "id": "s13",
   "url": "https://wingify.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "payment obligations are binding, and fee paid is non-refundable",
   "supports": "no refunds"
  },
  {
   "id": "s14",
   "url": "https://wingify.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "For recurring fees, no refund or adjustment for plan downgrades, upgrades, or elimination of plan features within the current billing period shall be issued.",
   "supports": "no adjustment for mid-period changes"
  },
  {
   "id": "s15",
   "url": "https://wingify.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "The fees owed to Provider as per this Agreement will not be cancelled or waived unless the termination arises solely due to a material breach of the Agreement by Provider.",
   "supports": "fees owed stay due"
  },
  {
   "id": "s16",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "If the owner or admin is not associated with the account anymore, please send the cancellation request to support@wingify.com.",
   "supports": "the email route"
  },
  {
   "id": "s17",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "The request will be processed once it is successfully authenticated.",
   "supports": "email requests are authenticated first"
  },
  {
   "id": "s18",
   "url": "https://help.wingify.com/hc/en-us/articles/59135529335065-How-Wingify-Engage-Works",
   "title": "How Wingify Engage Works",
   "publisher": "vendor",
   "quote": "Please send an email to Wingify Support asking us to cancel, with the reason for cancellation",
   "supports": "cancelling Wingify Engage"
  },
  {
   "id": "s19",
   "url": "https://help.wingify.com/hc/en-us/articles/58781768992281-Manage-Subscription-and-Invoices",
   "title": "Manage Subscription and Invoices",
   "publisher": "vendor",
   "quote": "Download Invoices: Save a copy of any past invoice for your records.",
   "supports": "downloading invoices"
  },
  {
   "id": "s20",
   "url": "https://help.wingify.com/hc/en-us/articles/58781768992281-Manage-Subscription-and-Invoices",
   "title": "Manage Subscription and Invoices",
   "publisher": "vendor",
   "quote": "Export CSV: Export invoice data to a CSV file for further analysis or offline storage.",
   "supports": "exporting invoice data"
  },
  {
   "id": "s21",
   "url": "https://help.wingify.com/hc/en-us/articles/58781768992281-Manage-Subscription-and-Invoices",
   "title": "Manage Subscription and Invoices",
   "publisher": "vendor",
   "quote": "Currently, only invoices from online payments are available; invoices from wire transfers will be accessible soon.",
   "supports": "the invoice limit"
  },
  {
   "id": "s22",
   "url": "https://wingify.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "User Data and Account settings shall be irrevocably deleted between 45 to 90 days from the date of termination.",
   "supports": "when data is deleted"
  },
  {
   "id": "s23",
   "url": "https://wingify.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "It shall be Customer's exclusive responsibility to secure all necessary data from Customer's Account during such period.",
   "supports": "you must save your own data"
  },
  {
   "id": "s24",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "Permanent deletion of all your past data associated with your workspaces.",
   "supports": "what is deleted in days 46 to 90"
  },
  {
   "id": "s25",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "All additional workspaces and associated users will also be deleted.",
   "supports": "workspaces and users are deleted"
  },
  {
   "id": "s26",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "If you wish to delete the account and all the data immediately, contact support@wingify.com.",
   "supports": "immediate deletion on request"
  },
  {
   "id": "s27",
   "url": "https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription",
   "title": "Canceling Your Wingify Subscription",
   "publisher": "vendor",
   "quote": "Keeping Wingify SmartCode on your codebase will not fetch the campaign settings, as the campaigns will be deleted when the account is deleted.",
   "supports": "SmartCode stops working after deletion"
  },
  {
   "id": "s28",
   "url": "https://wingify.com/",
   "title": "Wingify home page",
   "publisher": "vendor",
   "quote": "VWO and AB Tasty have come together to help teams look closer, act faster, and optimize every digital interaction.",
   "supports": "VWO is now part of Wingify"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "A free plan or a way to downgrade isn't described in Wingify's billing help articles",
   "How to export test results and campaign data before cancelling isn't covered in Wingify's cancellation article",
   "Whether Wingify confirms a cancellation request by email isn't stated",
   "AB Tasty customers (now part of Wingify) may have separate terms; this guide covers Wingify (formerly VWO) subscriptions"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel, Engage and subscription-and-invoices articles, the Terms and the home page: steps, who can cancel, the 60-day notice, no refunds and the 45-to-90-day deletion confirmed; vwo.com redirects to wingify.com",
    "Web route: removed 'such as Wingify Testing', a product name no source gives",
    "Reworded two reader notes so they say what isn't covered rather than what wasn't researched"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/vwo",
 "json": "https://stackcut.io/exits/vwo.json",
 "evidence": {
  "packet_revision": "724055bff9b92fdbfc71026e1df8ad2c7a2ec3474f879edd179eabe902124ef5",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "vwo--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "vwo--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}