Business software · Marketing and sales

How to cancel Salesforce

Most Salesforce subscriptions are annual contracts that renew for one-year terms unless you give written notice (email acceptable) at least 30 days before the term ends. Fees are non-refundable and quantities can't drop mid-term, so cut seats or products at renewal. Request any data export within 30 days of termination.

By Stackcut · Partly confirmed (see what's unverified) on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Find the subscription term and its end date in your Order Form: the term is whatever the Order Form specifies, and it can override the MSA's renewal terms.
  • When it ends: At the end of the current subscription term.
  • Contract notice: Written notice (email acceptable) at least 30 days before the end of the subscription term; otherwise the subscription renews for another one-year term, unless the Order Form says otherwise. How to give notice
  • Before you go: export A backup of your org's data, by the data types you choose. What to save
  • Want to keep it for less? Fewer seats and more. Options

Before you cancel

Export first

  • A backup of your org's data, by the data types you choose: From Setup, enter Data Export in the Quick Find box, select Data Export, then Export Now or Schedule Export; Salesforce emails the user who scheduled it when the file is ready (Zip archive of CSV files). Manual backups once every 7 days (weekly export: Enterprise, Performance and Unlimited Editions) or every 29 days (monthly export: all editions except Database.com); zip files are deleted 48 hours after the email is sent, not counting weekends help.salesforce.com
  • All Customer Data, after the contract ends: Request it within 30 days after termination or expiration; Salesforce then makes it available for export or download. After those 30 days, Salesforce has no obligation to maintain or provide your data, and it then deletes it salesforce.com

What happens to your data

On request made within 30 days after termination or expiration, Salesforce makes Customer Data available for export or download; after that 30-day period it has no obligation to maintain or provide it, and it deletes or destroys all copies unless legally prohibited.

What you lose

  • Your Customer Data, once the 30-day request window after termination has passed
  • Any promotional or one-time price, if you renew later (renewals are at list price)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Contracts on an Order Form

By email Salesforce subscriptions bought on an Order Form under the Main Services Agreement: most products use annual contracts, and Pro Suite is billed annually with a contract required. Who can cancel: The customer, by written notice to Salesforce.

  1. Find the subscription term and its end date in your Order Form: the term is whatever the Order Form specifies, and it can override the MSA's renewal terms
  2. At least 30 days before the end of the subscription term, send Salesforce written notice that you won't renew; email is acceptable
  3. For a formal notice, address it as the MSA's notice section says: to the VP, Worldwide Sales Operations, with a copy to the General Counsel, at the Salesforce address listed for your country
  4. To pay less instead of leaving, ask for fewer licenses or products in the renewal: quantities can't be decreased during the term
Access ends
At the end of the current subscription term
Notice
Written notice (email acceptable) at least 30 days before the end of the subscription term; otherwise the subscription renews for another one-year term, unless the Order Form says otherwise
Refunds
None: fees paid are non-refundable, except as the MSA or the Order Form specifies
Fees
Payment obligations are non-cancelable for the whole term. Promotional or one-time prices renew at the list price in effect at renewal
Source: salesforce.com salesforce.com

Starter Suite bought online

By email Starter Suite bought online through Your Account, billed monthly or annually. Who can cancel: The customer, by written notice to Salesforce.

  1. Check your online order (placed in Your Account): under the MSA an online order is an Order Form, and it sets your subscription term
  2. Unless your order sets other terms, give Salesforce written notice (email acceptable) at least 30 days before the term ends; if you pay by credit card, the card is otherwise charged for the renewal term
  3. If you're unsure which terms apply, contact Salesforce to discuss options (the pricing FAQ's answer for when your needs change)
Access ends
At the end of the current subscription term
Notice
Unless your online order says otherwise, written notice (email acceptable) at least 30 days before the end of the subscription term
Refunds
Fees paid are non-refundable, except as the MSA or your order specifies
Fees
If you pay by credit card, it is charged for the initial subscription term and any renewal terms
Source: salesforce.com salesforce.com

Questions people ask

Can I get a refund if I cancel Salesforce?

Contracts on an Order Form: None: fees paid are non-refundable, except as the MSA or the Order Form specifies. Starter Suite bought online: Fees paid are non-refundable, except as the MSA or your order specifies.

Source: salesforce.com

If I cancel Salesforce, when does my access end?

Contracts on an Order Form: At the end of the current subscription term.

Source: salesforce.com

Is there a fee to cancel Salesforce?

Contracts on an Order Form: Payment obligations are non-cancelable for the whole term. Promotional or one-time prices renew at the list price in effect at renewal. Starter Suite bought online: If you pay by credit card, it is charged for the initial subscription term and any renewal terms.

Source: salesforce.com

How long before renewal do I need to cancel Salesforce?

Contracts on an Order Form: Written notice (email acceptable) at least 30 days before the end of the subscription term; otherwise the subscription renews for another one-year term, unless the Order Form says otherwise. Starter Suite bought online: Unless your online order says otherwise, written notice (email acceptable) at least 30 days before the end of the subscription term.

Source: salesforce.com

What happens to my data when I cancel Salesforce?

On request made within 30 days after termination or expiration, Salesforce makes Customer Data available for export or download; after that 30-day period it has no obligation to maintain or provide it, and it deletes or destroys all copies unless legally prohibited.

Source: salesforce.com help.salesforce.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Fewer seats Cut licenses or products at renewal: under the MSA, quantities purchased can't be decreased during the subscription term, so negotiate the lower count before the renewal term starts salesforce.com
  • Student or nonprofit price Eligible nonprofits get 10 Nonprofit Cloud Core licenses at no cost through the Power of Us Program, and discounts on additional licenses salesforce.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Salesforce from public list prices.

Small-team sales pipeline
Best path saves $10,260 in year one (modeled)

For AI agents

  • Non-renewal is a written notice (email acceptable), not a button: send it at least 30 days before the term ends and keep a copy
  • Word it as a notice of non-renewal: the MSA lets that notice go by email, but a notice of termination (a 'Legal Notice') doesn't take effect by email
  • Read the Order Form first: it sets the term and can override the MSA's auto-renewal and notice terms
  • Licenses and products can't be reduced mid-term; ask for the lower quantity in the renewal
  • Subscriptions paid by credit card are charged automatically for renewal terms unless notice is given
  • Run a Data Export (Setup, Data Export) before the term ends; the zip files are deleted 48 hours after the ready email
  • After termination, request your data within 30 days

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/salesforce.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Salesforce small business pricing (FAQ) Most Salesforce products use annual contracts, but Salesforce subscription terms vary. (contracts are mostly annual)
  2. Salesforce Main Services Agreement (effective September 15, 2025) The term of each subscription shall be as specified in the applicable Order Form. (the term comes from the Order Form)
  3. Salesforce Main Services Agreement (effective September 15, 2025) Except as otherwise specified in an Order Form, subscriptions will automatically renew for additional one year terms (auto-renewal for one-year terms)
  4. Salesforce Main Services Agreement (effective September 15, 2025) unless either party gives the other written notice (email acceptable) at least 30 days before the end of the relevant subscription term (the 30-day written notice of non-renewal, and that email is acceptable)
  5. Salesforce Main Services Agreement (effective September 15, 2025) payment obligations are non-cancelable and fees paid are non-refundable, and (iii) quantities purchased cannot be decreased during the relevant subscription term (no refunds, and no reductions mid-term)
  6. Salesforce Main Services Agreement (effective September 15, 2025) all notices related to this Agreement will be in writing (notices must be written)
  7. Salesforce Main Services Agreement (effective September 15, 2025) attn: VP, Worldwide Sales Operations, with a copy to attn: General Counsel (who notices to Salesforce are addressed to)
  8. Salesforce Main Services Agreement (effective September 15, 2025) Billing-related notices to Customer will be addressed to the relevant billing contact designated by Customer. (renewal and billing notices go to your billing contact)
  9. Salesforce Main Services Agreement (effective September 15, 2025) Renewal of promotional or one-time priced subscriptions will be at SFDC's applicable list price in effect at the time of the applicable renewal. (promotional prices end at renewal)
  10. Salesforce Main Services Agreement (effective September 15, 2025) Customer authorizes SFDC to charge such credit card for all Purchased Services listed in the Order Form for the initial subscription term and any renewal subscription term(s). (card-paid subscriptions are charged for renewals)
  11. Salesforce Main Services Agreement (effective September 15, 2025) means an ordering document or online order specifying the Services to be provided hereunder (an online order counts as an Order Form)
  12. Salesforce small business pricing (FAQ) Billed annually. Contract required. (Pro Suite needs an annual contract)
  13. Salesforce small business pricing (FAQ) Billed monthly or annually. (Starter Suite billing options)
  14. Salesforce small business pricing (FAQ) All purchases are completed using Your Account. (Starter Suite is bought through Your Account)
  15. Salesforce small business pricing (FAQ) We know things don't always go according to plan, and we're here and will try our best to support. Contact us to discuss options. (contact Salesforce when your needs change)
  16. Salesforce Main Services Agreement (effective September 15, 2025) within 30 days after the effective date of termination or expiration of this Agreement, SFDC will make Customer Data available to Customer for export or download (the 30-day window to get your data after termination)
  17. Salesforce Main Services Agreement (effective September 15, 2025) After such 30-day period, SFDC will have no obligation to maintain or provide any Customer Data (what happens to data after the window)
  18. Export Backup Data from Salesforce From Setup, enter Data Export in the Quick Find box, then select Data Export and Export Now or Schedule Export. (where the data export starts)
  19. Export Backup Data from Salesforce Salesforce creates a zip archive of CSV files and emails the user who scheduled the export when it's ready. (the export format and delivery)
  20. Export Backup Data from Salesforce Zip files are deleted 48 hours after the email is sent (not including weekends). (the download window)
  21. Export Backup Data from Salesforce You can generate backup files manually once every 7 days (for weekly export) or 29 days (for monthly export). (how often you can export)
  22. Export Backup Data from Salesforce Weekly export available in: Enterprise, Performance, and Unlimited Editions (which editions get weekly export)
  23. Export Backup Data from Salesforce Monthly export available in: All editions, except for Database.com (which editions get monthly export)
  24. Salesforce nonprofit pricing Through the Power of Us Program, any eligible nonprofit receives 10 Salesforce Nonprofit Cloud Core licenses, at no cost. (the nonprofit program)
  25. Salesforce nonprofit pricing If you need additional licenses, Salesforce offers discounts to eligible nonprofits on those. (nonprofit discounts on more licenses)
  26. Salesforce small business pricing (FAQ) Chat with a sales representative to discuss payment and billing options for your products. (billing questions go to sales)
  27. Salesforce Main Services Agreement (effective September 15, 2025) except for notices of termination or an indemnifiable claim ("Legal Notices"), which shall clearly be identifiable as Legal Notices, the day of sending by email. (notices of termination don't take effect by email; ordinary notices do)
  28. Salesforce Main Services Agreement (effective September 15, 2025) will thereafter delete or destroy all copies of Customer Data in its systems or otherwise in its possession or control, unless legally prohibited. (data is deleted after the 30-day window)

Not confirmed yet

  • Whether Your Account has a self-serve cancel or turn-off-renewal control for Starter Suite is not confirmed: Salesforce Help's billing articles could not be located without search, and the pricing pages don't describe cancelling
  • Whether a monthly Starter Suite order renews month to month (and how the 30-day notice applies to it) is not stated; the MSA describes one-year renewals unless the order says otherwise
  • No confirmation of a non-renewal notice is described
  • Purchases through AWS Marketplace or Salesforce partners weren't researched, and the Sales Cloud editions' own pricing page couldn't be read

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).