{
 "id": "salesforce",
 "name": "Salesforce",
 "category": "marketing_sales",
 "website": "https://www.salesforce.com/sales/",
 "domains": [
  "salesforce.com",
  "force.com"
 ],
 "summary": "Most Salesforce subscriptions are annual contracts that renew for one-year terms unless you give written notice (email acceptable) at least 30 days before the term ends. Fees are non-refundable and quantities can't drop mid-term, so cut seats or products at renewal. Request any data export within 30 days of termination.",
 "routes": [
  {
   "channel": "sales_contract",
   "label": "Contracts on an Order Form",
   "applies_to": "Salesforce subscriptions bought on an Order Form under the Main Services Agreement: most products use annual contracts, and Pro Suite is billed annually with a contract required",
   "who": "The customer, by written notice to Salesforce",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Find the subscription term and its end date in your Order Form: the term is whatever the Order Form specifies, and it can override the MSA's renewal terms",
     "expect": null
    },
    {
     "do": "At least 30 days before the end of the subscription term, send Salesforce written notice that you won't renew; email is acceptable",
     "expect": null
    },
    {
     "do": "For a formal notice, address it as the MSA's notice section says: to the VP, Worldwide Sales Operations, with a copy to the General Counsel, at the Salesforce address listed for your country",
     "expect": null
    },
    {
     "do": "To pay less instead of leaving, ask for fewer licenses or products in the renewal: quantities can't be decreased during the term",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current subscription term",
   "notice": "Written notice (email acceptable) at least 30 days before the end of the subscription term; otherwise the subscription renews for another one-year term, unless the Order Form says otherwise",
   "refund": "None: fees paid are non-refundable, except as the MSA or the Order Form specifies",
   "fees": "Payment obligations are non-cancelable for the whole term. Promotional or one-time prices renew at the list price in effect at renewal",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s9",
    "s12",
    "s27"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Starter Suite bought online",
   "applies_to": "Starter Suite bought online through Your Account, billed monthly or annually",
   "who": "The customer, by written notice to Salesforce",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Check your online order (placed in Your Account): under the MSA an online order is an Order Form, and it sets your subscription term",
     "expect": null
    },
    {
     "do": "Unless your order sets other terms, give Salesforce written notice (email acceptable) at least 30 days before the term ends; if you pay by credit card, the card is otherwise charged for the renewal term",
     "expect": null
    },
    {
     "do": "If you're unsure which terms apply, contact Salesforce to discuss options (the pricing FAQ's answer for when your needs change)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current subscription term",
   "notice": "Unless your online order says otherwise, written notice (email acceptable) at least 30 days before the end of the subscription term",
   "refund": "Fees paid are non-refundable, except as the MSA or your order specifies",
   "fees": "If you pay by credit card, it is charged for the initial subscription term and any renewal terms",
   "source_ids": [
    "s4",
    "s5",
    "s10",
    "s11",
    "s13",
    "s14",
    "s15"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "Cut licenses or products at renewal: under the MSA, quantities purchased can't be decreased during the subscription term, so negotiate the lower count before the renewal term starts",
   "evidence": "documented",
   "source_ids": [
    "s5",
    "s3"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Eligible nonprofits get 10 Nonprofit Cloud Core licenses at no cost through the Power of Us Program, and discounts on additional licenses",
   "evidence": "documented",
   "source_ids": [
    "s24",
    "s25"
   ]
  }
 ],
 "export": [
  {
   "data": "A backup of your org's data, by the data types you choose",
   "how": "From Setup, enter Data Export in the Quick Find box, select Data Export, then Export Now or Schedule Export; Salesforce emails the user who scheduled it when the file is ready",
   "format": "Zip archive of CSV files",
   "limits": "Manual backups once every 7 days (weekly export: Enterprise, Performance and Unlimited Editions) or every 29 days (monthly export: all editions except Database.com); zip files are deleted 48 hours after the email is sent, not counting weekends",
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23"
   ]
  },
  {
   "data": "All Customer Data, after the contract ends",
   "how": "Request it within 30 days after termination or expiration; Salesforce then makes it available for export or download",
   "format": null,
   "limits": "After those 30 days, Salesforce has no obligation to maintain or provide your data, and it then deletes it",
   "source_ids": [
    "s16",
    "s17",
    "s28"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription term",
  "data_kept": "On request made within 30 days after termination or expiration, Salesforce makes Customer Data available for export or download; after that 30-day period it has no obligation to maintain or provide it, and it deletes or destroys all copies unless legally prohibited",
  "you_lose": [
   "Your Customer Data, once the 30-day request window after termination has passed",
   "Any promotional or one-time price, if you renew later (renewals are at list price)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Non-renewal is a written notice (email acceptable), not a button: send it at least 30 days before the term ends and keep a copy",
   "Word it as a notice of non-renewal: the MSA lets that notice go by email, but a notice of termination (a 'Legal Notice') doesn't take effect by email",
   "Read the Order Form first: it sets the term and can override the MSA's auto-renewal and notice terms",
   "Licenses and products can't be reduced mid-term; ask for the lower quantity in the renewal",
   "Subscriptions paid by credit card are charged automatically for renewal terms unless notice is given",
   "Run a Data Export (Setup, Data Export) before the term ends; the zip files are deleted 48 hours after the ready email",
   "After termination, request your data within 30 days"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.salesforce.com/small-business/pricing/",
   "title": "Salesforce small business pricing (FAQ)",
   "publisher": "vendor",
   "quote": "Most Salesforce products use annual contracts, but Salesforce subscription terms vary.",
   "supports": "contracts are mostly annual"
  },
  {
   "id": "s2",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Salesforce Main Services Agreement (effective September 15, 2025)",
   "publisher": "vendor",
   "quote": "The term of each subscription shall be as specified in the applicable Order Form.",
   "supports": "the term comes from the Order Form"
  },
  {
   "id": "s3",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Salesforce Main Services Agreement (effective September 15, 2025)",
   "publisher": "vendor",
   "quote": "Except as otherwise specified in an Order Form, subscriptions will automatically renew for additional one year terms",
   "supports": "auto-renewal for one-year terms"
  },
  {
   "id": "s4",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Salesforce Main Services Agreement (effective September 15, 2025)",
   "publisher": "vendor",
   "quote": "unless either party gives the other written notice (email acceptable) at least 30 days before the end of the relevant subscription term",
   "supports": "the 30-day written notice of non-renewal, and that email is acceptable"
  },
  {
   "id": "s5",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Salesforce Main Services Agreement (effective September 15, 2025)",
   "publisher": "vendor",
   "quote": "payment obligations are non-cancelable and fees paid are non-refundable, and (iii) quantities purchased cannot be decreased during the relevant subscription term",
   "supports": "no refunds, and no reductions mid-term"
  },
  {
   "id": "s6",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Salesforce Main Services Agreement (effective September 15, 2025)",
   "publisher": "vendor",
   "quote": "all notices related to this Agreement will be in writing",
   "supports": "notices must be written"
  },
  {
   "id": "s7",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Salesforce Main Services Agreement (effective September 15, 2025)",
   "publisher": "vendor",
   "quote": "attn: VP, Worldwide Sales Operations, with a copy to attn: General Counsel",
   "supports": "who notices to Salesforce are addressed to"
  },
  {
   "id": "s8",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Salesforce Main Services Agreement (effective September 15, 2025)",
   "publisher": "vendor",
   "quote": "Billing-related notices to Customer will be addressed to the relevant billing contact designated by Customer.",
   "supports": "renewal and billing notices go to your billing contact"
  },
  {
   "id": "s9",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Salesforce Main Services Agreement (effective September 15, 2025)",
   "publisher": "vendor",
   "quote": "Renewal of promotional or one-time priced subscriptions will be at SFDC's applicable list price in effect at the time of the applicable renewal.",
   "supports": "promotional prices end at renewal"
  },
  {
   "id": "s10",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Salesforce Main Services Agreement (effective September 15, 2025)",
   "publisher": "vendor",
   "quote": "Customer authorizes SFDC to charge such credit card for all Purchased Services listed in the Order Form for the initial subscription term and any renewal subscription term(s).",
   "supports": "card-paid subscriptions are charged for renewals"
  },
  {
   "id": "s11",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Salesforce Main Services Agreement (effective September 15, 2025)",
   "publisher": "vendor",
   "quote": "means an ordering document or online order specifying the Services to be provided hereunder",
   "supports": "an online order counts as an Order Form"
  },
  {
   "id": "s12",
   "url": "https://www.salesforce.com/small-business/pricing/",
   "title": "Salesforce small business pricing (FAQ)",
   "publisher": "vendor",
   "quote": "Billed annually. Contract required.",
   "supports": "Pro Suite needs an annual contract"
  },
  {
   "id": "s13",
   "url": "https://www.salesforce.com/small-business/pricing/",
   "title": "Salesforce small business pricing (FAQ)",
   "publisher": "vendor",
   "quote": "Billed monthly or annually.",
   "supports": "Starter Suite billing options"
  },
  {
   "id": "s14",
   "url": "https://www.salesforce.com/small-business/pricing/",
   "title": "Salesforce small business pricing (FAQ)",
   "publisher": "vendor",
   "quote": "All purchases are completed using Your Account.",
   "supports": "Starter Suite is bought through Your Account"
  },
  {
   "id": "s15",
   "url": "https://www.salesforce.com/small-business/pricing/",
   "title": "Salesforce small business pricing (FAQ)",
   "publisher": "vendor",
   "quote": "We know things don't always go according to plan, and we're here and will try our best to support. Contact us to discuss options.",
   "supports": "contact Salesforce when your needs change"
  },
  {
   "id": "s16",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Salesforce Main Services Agreement (effective September 15, 2025)",
   "publisher": "vendor",
   "quote": "within 30 days after the effective date of termination or expiration of this Agreement, SFDC will make Customer Data available to Customer for export or download",
   "supports": "the 30-day window to get your data after termination"
  },
  {
   "id": "s17",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Salesforce Main Services Agreement (effective September 15, 2025)",
   "publisher": "vendor",
   "quote": "After such 30-day period, SFDC will have no obligation to maintain or provide any Customer Data",
   "supports": "what happens to data after the window"
  },
  {
   "id": "s18",
   "url": "https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5",
   "title": "Export Backup Data from Salesforce",
   "publisher": "vendor",
   "quote": "From Setup, enter Data Export in the Quick Find box, then select Data Export and Export Now or Schedule Export.",
   "supports": "where the data export starts"
  },
  {
   "id": "s19",
   "url": "https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5",
   "title": "Export Backup Data from Salesforce",
   "publisher": "vendor",
   "quote": "Salesforce creates a zip archive of CSV files and emails the user who scheduled the export when it's ready.",
   "supports": "the export format and delivery"
  },
  {
   "id": "s20",
   "url": "https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5",
   "title": "Export Backup Data from Salesforce",
   "publisher": "vendor",
   "quote": "Zip files are deleted 48 hours after the email is sent (not including weekends).",
   "supports": "the download window"
  },
  {
   "id": "s21",
   "url": "https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5",
   "title": "Export Backup Data from Salesforce",
   "publisher": "vendor",
   "quote": "You can generate backup files manually once every 7 days (for weekly export) or 29 days (for monthly export).",
   "supports": "how often you can export"
  },
  {
   "id": "s22",
   "url": "https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5",
   "title": "Export Backup Data from Salesforce",
   "publisher": "vendor",
   "quote": "Weekly export available in: Enterprise, Performance, and Unlimited Editions",
   "supports": "which editions get weekly export"
  },
  {
   "id": "s23",
   "url": "https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5",
   "title": "Export Backup Data from Salesforce",
   "publisher": "vendor",
   "quote": "Monthly export available in: All editions, except for Database.com",
   "supports": "which editions get monthly export"
  },
  {
   "id": "s24",
   "url": "https://www.salesforce.com/nonprofit/pricing/",
   "title": "Salesforce nonprofit pricing",
   "publisher": "vendor",
   "quote": "Through the Power of Us Program, any eligible nonprofit receives 10 Salesforce Nonprofit Cloud Core licenses, at no cost.",
   "supports": "the nonprofit program"
  },
  {
   "id": "s25",
   "url": "https://www.salesforce.com/nonprofit/pricing/",
   "title": "Salesforce nonprofit pricing",
   "publisher": "vendor",
   "quote": "If you need additional licenses, Salesforce offers discounts to eligible nonprofits on those.",
   "supports": "nonprofit discounts on more licenses"
  },
  {
   "id": "s26",
   "url": "https://www.salesforce.com/small-business/pricing/",
   "title": "Salesforce small business pricing (FAQ)",
   "publisher": "vendor",
   "quote": "Chat with a sales representative to discuss payment and billing options for your products.",
   "supports": "billing questions go to sales"
  },
  {
   "id": "s27",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Salesforce Main Services Agreement (effective September 15, 2025)",
   "publisher": "vendor",
   "quote": "except for notices of termination or an indemnifiable claim (\"Legal Notices\"), which shall clearly be identifiable as Legal Notices, the day of sending by email.",
   "supports": "notices of termination don't take effect by email; ordinary notices do"
  },
  {
   "id": "s28",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Salesforce Main Services Agreement (effective September 15, 2025)",
   "publisher": "vendor",
   "quote": "will thereafter delete or destroy all copies of Customer Data in its systems or otherwise in its possession or control, unless legally prohibited.",
   "supports": "data is deleted after the 30-day window"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Whether Your Account has a self-serve cancel or turn-off-renewal control for Starter Suite is not confirmed: Salesforce Help's billing articles could not be located without search, and the pricing pages don't describe cancelling",
   "Whether a monthly Starter Suite order renews month to month (and how the 30-day notice applies to it) is not stated; the MSA describes one-year renewals unless the order says otherwise",
   "No confirmation of a non-renewal notice is described",
   "Purchases through AWS Marketplace or Salesforce partners weren't researched, and the Sales Cloud editions' own pricing page couldn't be read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Re-confirmed every MSA quote (renewal, email-acceptable notice, non-refundable, notice addressees, 30-day data window) against the PDF, and Data Export in Salesforce Help",
    "Tip: a notice of termination ('Legal Notice') doesn't take effect by email; send a notice of non-renewal",
    "Data after the 30-day window is deleted or destroyed (export limits, data_kept)",
    "Still unconfirmed: a self-serve cancel for Starter Suite in Your Account, and monthly Starter renewal terms"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "salesforce",
  "name": "Salesforce",
  "recipes": [
   {
    "id": "crm-pipeline",
    "title": "Small-team sales pipeline",
    "best_year_one_net": 10260
   }
  ]
 },
 "page": "https://stackcut.io/cancel/salesforce",
 "json": "https://stackcut.io/exits/salesforce.json",
 "evidence": {
  "packet_revision": "968a4ca16432f2107dec39e7608f3d9b4ba7a9565af70157a49dfc615df39028",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "salesforce--sales-contract--r1",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "salesforce--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}