How to cancel Metricool

Before you cancel

Export first

• Analytics reports for your brands: Open Reporting in the top menu, choose the time period (a full month or a custom range), language and networks, then click the download button for PDF or PPT (PDF or PowerPoint (PPT)). Reports need a Starter plan or higher: they aren't available on the Free plan help.metricool.com

What happens to your data

The account stays on Free with one brand (the oldest by creation date); the confirmation screen shows which brands you lose access to. SmartLinks aren't deleted and their public links keep working.

What you lose

• Access to every brand except the oldest one
• Reports and analytics beyond 30 days
• LinkedIn and X/Twitter connections

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Cancel to Free: 1 brand, up to 20 posts per month, 30 days of analytics, the AI assistant and Metricool MCP, but no LinkedIn or X/Twitter connection. Metricool keeps your oldest brand; delete unwanted brands first if you'd rather keep another help.metricool.com help.metricool.com
• Cheaper plan Use Change plan in Plan and Billing to pick a lower plan or fewer brands; the lower plan starts at the end of the current billing period help.metricool.com help.metricool.com
• Pay yearly Annual billing has a discount already applied to the final price (up to 24% on the pricing page) help.metricool.com
• Cheaper plan Drop add-ons you don't use, such as the X/Twitter add-on (charged per connected X account) or Advanced Analytics: removing an add-on takes effect on the next billing cycle help.metricool.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Deleting the Metricool account does not cancel the subscription: cancel the plan first, or charges can continue
• Plans bought in the iOS or Android app can only be cancelled with Apple or Google, not in Metricool
• Free keeps only your oldest brand: delete the brands you don't need before cancelling if you want to keep a different one
• Download reports before the period ends: reports aren't available on Free
• Add-ons are billed separately; removing one takes effect at the next billing cycle. Metricool doesn't say that cancelling the plan removes them
• Want a refund? Only the very first purchase qualifies, within 15 calendar days; renewals aren't refundable
• SmartLinks stay live after the account moves to Free: to take one offline, delete it before the paid plan ends

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/metricool.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. How to generate Reports under Reporting in the top menu (where reports are)
2. How to generate Reports This feature is available on Starter plans and above — it is not available on the free plan. (reports need a paid plan)
3. How to manage my plan in Metricool Open Plan and Billing on the Metricool website. (where the cancel flow starts)
4. How to manage my plan in Metricool Click the vertical three-dot menu (⋮) next to your current plan. (opening the plan menu)
5. How to manage my plan in Metricool Select Cancel plan and confirm. (the cancel step)
6. How to manage my plan in Metricool Your paid plan stays active until the current period ends, then the account reverts to Free. (when cancelling takes effect)
7. How to manage my plan in Metricool Metricool keeps the oldest brand by creation date. The confirmation screen shows which brands you keep and which you lose access to. (which brand Free keeps, and the confirmation screen)
8. How to manage my plan in Metricool When the period ends, the account switches to Free (1 brand and other Free limits) (what the account becomes)
9. Metricool Refund Policy you can exercise your right of withdrawal during the first 15 calendar days after your first purchase (the 15-day refund window)
10. Metricool Refund Policy These renewals are not refundable (renewals aren't refunded)
11. Metricool Refund Policy Contact support, stating that you want to exercise your right of withdrawal (how to ask for a refund)
12. Metricool Refund Policy After the refund is applied, your account will automatically switch to the Free plan (a refund moves the account to Free)
13. How to manage my plan in Metricool App-managed plans must be canceled in Apple or Google, not in Metricool. (app plans are cancelled with Apple or Google)
14. Starter Mobile 5: subscribing from the app Only the Starter Mobile 5 plan with monthly payment is available (the plan sold in the apps)
15. Starter Mobile 5: subscribing from the app You must manage your subscription through the app (not through the Metricool website). (app plans aren't managed on the website)
16. Cancel a subscription from Apple In Settings, tap your name. (Apple's own steps)
17. Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm an Apple cancellation)
18. Starter Mobile 5: subscribing from the app Refund requests must be directed to and approved by Apple and Google. (app-store refunds)
19. Starter Mobile 5: subscribing from the app Click on Payments & Subscriptions > Subscriptions. (where Google subscriptions are)
20. Cancel, pause, or change a subscription on Google Play On your Android device, go to subscriptions in Google Play. (Google's own steps)
21. Plans, add-ons, and API access explained Up to 20 posts per month, 30 days of analytics, AI assistant, Metricool MCP. No LinkedIn or X/Twitter connection. (the Free plan's limits)
22. How to manage my plan in Metricool Downgrades use the same Change plan path, but the lower plan starts at the end of your current billing period (how and when a downgrade works)
23. Plans, add-ons, and API access explained Custom number of brands (starting at 50+) (plans are sized by brands)
24. Plans, add-ons, and API access explained You can pay monthly or annually. Annual billing includes a discount already applied to the final price (up to 24% on the pricing page). (the annual discount)
25. Plans, add-ons, and API access explained Separate charge per connected X/Twitter account (the X/Twitter add-on is billed separately)
26. Plans, add-ons, and API access explained Adding takes effect after payment. Removing takes effect on the next billing cycle. (when removing an add-on takes effect)
27. How to generate Reports Choose the time period, either a full month (drop-down) or a custom range. (choosing the report period)
28. How to generate Reports Click the download button for PDF or PPT. (report formats)
29. How to manage my plan in Metricool Deleting your account does not cancel your subscription. (deleting the account isn't cancelling)
30. How to manage my plan in Metricool Cancel the plan with the steps below before you delete the account, or charges can continue. (cancel before deleting)
31. How to manage my plan in Metricool Moving to Free does not delete your SmartLinks, and their public links keep working on every brand. (SmartLinks after cancelling)
32. Metricool Refund Policy The withdrawal right also applies to add-ons during their first purchase, not for renewals (add-on refunds)
33. Metricool Refund Policy Monthly or annual subscriptions renew automatically (plans auto-renew)
34. Starter Mobile 5: subscribing from the app You will see a list of all your active subscriptions. (what the Google subscriptions page shows)
35. Starter Mobile 5: subscribing from the app Find the one you want to cancel and click "Manage". (the Manage step on Google)
36. Starter Mobile 5: subscribing from the app On the subscription details page, click "Cancel subscription" and follow the instructions to confirm the cancellation. (the Google cancel step)
37. How to manage my plan in Metricool To take a SmartLink offline, delete it before your paid plan ends. (how to take a SmartLink offline)
38. How to manage my plan in Metricool Add-ons are optional and billed separately (add-ons are billed separately)
39. Cancel, pause, or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (access after a Google Play cancellation)

Not confirmed yet

• Metricool's help doesn't say whether a cancellation email is sent
• How Custom plans are contracted, renewed or ended isn't documented in the help center
• How long Metricool keeps data for brands you lose access to on Free, and how to delete the account, aren't covered in the billing articles
• Whether cancelling the plan also stops add-on charges isn't stated: add-ons are billed separately, and removing one takes effect at the next billing cycle

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).