{
 "id": "metricool",
 "name": "Metricool",
 "category": "marketing_sales",
 "website": "https://metricool.com",
 "domains": [
  "metricool.com"
 ],
 "summary": "Open Plan and Billing, click the three-dot menu next to your plan, choose Cancel plan and confirm; the plan runs to the period end, then drops to Free with one brand. App-bought plans are cancelled with Apple or Google. Deleting the account doesn't cancel.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Metricool paid plans (such as Starter and Advanced, monthly or annual) bought on the Metricool website",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Before cancelling, download the reports you want (Reporting in the top menu, PDF or PPT): reports aren't available on Free",
     "expect": null
    },
    {
     "do": "Open Plan and Billing on the Metricool website",
     "expect": null
    },
    {
     "do": "Click the vertical three-dot menu (⋮) next to your current plan",
     "expect": "Cancel plan"
    },
    {
     "do": "Select Cancel plan and confirm",
     "expect": "a confirmation screen showing which brands you keep and which you lose access to"
    }
   ],
   "confirm_by": null,
   "effective": "The paid plan stays active until the current period ends, then the account switches to Free (1 brand and other Free limits)",
   "notice": "Monthly and annual subscriptions renew automatically",
   "refund": "Only your very first purchase (or an add-on's first purchase) can be refunded, within 15 calendar days, by contacting support to exercise the right of withdrawal; renewals aren't refundable. After a refund the account switches to Free",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s33"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "The Starter Mobile 5 plan (monthly) bought in the Metricool iOS app",
   "who": "The Apple Account holder who subscribed",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings, tap your name, then Subscriptions",
     "expect": null
    },
    {
     "do": "Tap the Metricool subscription, then Cancel Subscription, and confirm",
     "expect": null
    }
   ],
   "confirm_by": "If there is no Cancel button, or an expiration message shows in red text, the subscription is already cancelled",
   "effective": null,
   "notice": null,
   "refund": "Refund requests go to Apple, which must approve them",
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "The Starter Mobile 5 plan (monthly) bought in the Metricool Android app",
   "who": "The Google account holder who subscribed",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to your Google account and open Payments & Subscriptions > Subscriptions (or, on your Android device, go to subscriptions in Google Play)",
     "expect": "a list of your active subscriptions"
    },
    {
     "do": "Find the Metricool subscription and click Manage",
     "expect": null
    },
    {
     "do": "On the subscription details page, click Cancel subscription and follow the instructions to confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid",
   "notice": null,
   "refund": "Refund requests go to Google, which must approve them",
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s19",
    "s20",
    "s18",
    "s34",
    "s35",
    "s36",
    "s39"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Cancel to Free: 1 brand, up to 20 posts per month, 30 days of analytics, the AI assistant and Metricool MCP, but no LinkedIn or X/Twitter connection. Metricool keeps your oldest brand; delete unwanted brands first if you'd rather keep another",
   "evidence": "documented",
   "source_ids": [
    "s5",
    "s21",
    "s7"
   ]
  },
  {
   "type": "downgrade",
   "what": "Use Change plan in Plan and Billing to pick a lower plan or fewer brands; the lower plan starts at the end of the current billing period",
   "evidence": "documented",
   "source_ids": [
    "s22",
    "s23"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing has a discount already applied to the final price (up to 24% on the pricing page)",
   "evidence": "documented",
   "source_ids": [
    "s24"
   ]
  },
  {
   "type": "downgrade",
   "what": "Drop add-ons you don't use, such as the X/Twitter add-on (charged per connected X account) or Advanced Analytics: removing an add-on takes effect on the next billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26"
   ]
  }
 ],
 "export": [
  {
   "data": "Analytics reports for your brands",
   "how": "Open Reporting in the top menu, choose the time period (a full month or a custom range), language and networks, then click the download button for PDF or PPT",
   "format": "PDF or PowerPoint (PPT)",
   "limits": "Reports need a Starter plan or higher: they aren't available on the Free plan",
   "source_ids": [
    "s1",
    "s2",
    "s27",
    "s28"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "The account stays on Free with one brand (the oldest by creation date); the confirmation screen shows which brands you lose access to. SmartLinks aren't deleted and their public links keep working",
  "you_lose": [
   "Access to every brand except the oldest one",
   "Reports and analytics beyond 30 days",
   "LinkedIn and X/Twitter connections"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Deleting the Metricool account does not cancel the subscription: cancel the plan first, or charges can continue",
   "Plans bought in the iOS or Android app can only be cancelled with Apple or Google, not in Metricool",
   "Free keeps only your oldest brand: delete the brands you don't need before cancelling if you want to keep a different one",
   "Download reports before the period ends: reports aren't available on Free",
   "Add-ons are billed separately; removing one takes effect at the next billing cycle. Metricool doesn't say that cancelling the plan removes them",
   "Want a refund? Only the very first purchase qualifies, within 15 calendar days; renewals aren't refundable",
   "SmartLinks stay live after the account moves to Free: to take one offline, delete it before the paid plan ends"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.metricool.com/how-to-generate-reports-szc5k",
   "title": "How to generate Reports",
   "publisher": "vendor",
   "quote": "under Reporting in the top menu",
   "supports": "where reports are"
  },
  {
   "id": "s2",
   "url": "https://help.metricool.com/how-to-generate-reports-szc5k",
   "title": "How to generate Reports",
   "publisher": "vendor",
   "quote": "This feature is available on Starter plans and above — it is not available on the free plan.",
   "supports": "reports need a paid plan"
  },
  {
   "id": "s3",
   "url": "https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija",
   "title": "How to manage my plan in Metricool",
   "publisher": "vendor",
   "quote": "Open Plan and Billing on the Metricool website.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s4",
   "url": "https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija",
   "title": "How to manage my plan in Metricool",
   "publisher": "vendor",
   "quote": "Click the vertical three-dot menu (⋮) next to your current plan.",
   "supports": "opening the plan menu"
  },
  {
   "id": "s5",
   "url": "https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija",
   "title": "How to manage my plan in Metricool",
   "publisher": "vendor",
   "quote": "Select Cancel plan and confirm.",
   "supports": "the cancel step"
  },
  {
   "id": "s6",
   "url": "https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija",
   "title": "How to manage my plan in Metricool",
   "publisher": "vendor",
   "quote": "Your paid plan stays active until the current period ends, then the account reverts to Free.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s7",
   "url": "https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija",
   "title": "How to manage my plan in Metricool",
   "publisher": "vendor",
   "quote": "Metricool keeps the oldest brand by creation date. The confirmation screen shows which brands you keep and which you lose access to.",
   "supports": "which brand Free keeps, and the confirmation screen"
  },
  {
   "id": "s8",
   "url": "https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija",
   "title": "How to manage my plan in Metricool",
   "publisher": "vendor",
   "quote": "When the period ends, the account switches to Free (1 brand and other Free limits)",
   "supports": "what the account becomes"
  },
  {
   "id": "s9",
   "url": "https://help.metricool.com/metricool-refund-policy-0lrpo",
   "title": "Metricool Refund Policy",
   "publisher": "vendor",
   "quote": "you can exercise your right of withdrawal during the first 15 calendar days after your first purchase",
   "supports": "the 15-day refund window"
  },
  {
   "id": "s10",
   "url": "https://help.metricool.com/metricool-refund-policy-0lrpo",
   "title": "Metricool Refund Policy",
   "publisher": "vendor",
   "quote": "These renewals are not refundable",
   "supports": "renewals aren't refunded"
  },
  {
   "id": "s11",
   "url": "https://help.metricool.com/metricool-refund-policy-0lrpo",
   "title": "Metricool Refund Policy",
   "publisher": "vendor",
   "quote": "Contact support, stating that you want to exercise your right of withdrawal",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s12",
   "url": "https://help.metricool.com/metricool-refund-policy-0lrpo",
   "title": "Metricool Refund Policy",
   "publisher": "vendor",
   "quote": "After the refund is applied, your account will automatically switch to the Free plan",
   "supports": "a refund moves the account to Free"
  },
  {
   "id": "s13",
   "url": "https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija",
   "title": "How to manage my plan in Metricool",
   "publisher": "vendor",
   "quote": "App-managed plans must be canceled in Apple or Google, not in Metricool.",
   "supports": "app plans are cancelled with Apple or Google"
  },
  {
   "id": "s14",
   "url": "https://help.metricool.com/starter-mobile-5-subscribing-from-the-app-wd7w8",
   "title": "Starter Mobile 5: subscribing from the app",
   "publisher": "vendor",
   "quote": "Only the Starter Mobile 5 plan with monthly payment is available",
   "supports": "the plan sold in the apps"
  },
  {
   "id": "s15",
   "url": "https://help.metricool.com/starter-mobile-5-subscribing-from-the-app-wd7w8",
   "title": "Starter Mobile 5: subscribing from the app",
   "publisher": "vendor",
   "quote": "You must manage your subscription through the app (not through the Metricool website).",
   "supports": "app plans aren't managed on the website"
  },
  {
   "id": "s16",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "Apple's own steps"
  },
  {
   "id": "s17",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s18",
   "url": "https://help.metricool.com/starter-mobile-5-subscribing-from-the-app-wd7w8",
   "title": "Starter Mobile 5: subscribing from the app",
   "publisher": "vendor",
   "quote": "Refund requests must be directed to and approved by Apple and Google.",
   "supports": "app-store refunds"
  },
  {
   "id": "s19",
   "url": "https://help.metricool.com/starter-mobile-5-subscribing-from-the-app-wd7w8",
   "title": "Starter Mobile 5: subscribing from the app",
   "publisher": "vendor",
   "quote": "Click on Payments & Subscriptions > Subscriptions.",
   "supports": "where Google subscriptions are"
  },
  {
   "id": "s20",
   "url": "https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your Android device, go to subscriptions in Google Play.",
   "supports": "Google's own steps"
  },
  {
   "id": "s21",
   "url": "https://help.metricool.com/plans-add-ons-and-api-access-explained-xux1u",
   "title": "Plans, add-ons, and API access explained",
   "publisher": "vendor",
   "quote": "Up to 20 posts per month, 30 days of analytics, AI assistant, Metricool MCP. No LinkedIn or X/Twitter connection.",
   "supports": "the Free plan's limits"
  },
  {
   "id": "s22",
   "url": "https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija",
   "title": "How to manage my plan in Metricool",
   "publisher": "vendor",
   "quote": "Downgrades use the same Change plan path, but the lower plan starts at the end of your current billing period",
   "supports": "how and when a downgrade works"
  },
  {
   "id": "s23",
   "url": "https://help.metricool.com/plans-add-ons-and-api-access-explained-xux1u",
   "title": "Plans, add-ons, and API access explained",
   "publisher": "vendor",
   "quote": "Custom number of brands (starting at 50+)",
   "supports": "plans are sized by brands"
  },
  {
   "id": "s24",
   "url": "https://help.metricool.com/plans-add-ons-and-api-access-explained-xux1u",
   "title": "Plans, add-ons, and API access explained",
   "publisher": "vendor",
   "quote": "You can pay monthly or annually. Annual billing includes a discount already applied to the final price (up to 24% on the pricing page).",
   "supports": "the annual discount"
  },
  {
   "id": "s25",
   "url": "https://help.metricool.com/plans-add-ons-and-api-access-explained-xux1u",
   "title": "Plans, add-ons, and API access explained",
   "publisher": "vendor",
   "quote": "Separate charge per connected X/Twitter account",
   "supports": "the X/Twitter add-on is billed separately"
  },
  {
   "id": "s26",
   "url": "https://help.metricool.com/plans-add-ons-and-api-access-explained-xux1u",
   "title": "Plans, add-ons, and API access explained",
   "publisher": "vendor",
   "quote": "Adding takes effect after payment. Removing takes effect on the next billing cycle.",
   "supports": "when removing an add-on takes effect"
  },
  {
   "id": "s27",
   "url": "https://help.metricool.com/how-to-generate-reports-szc5k",
   "title": "How to generate Reports",
   "publisher": "vendor",
   "quote": "Choose the time period, either a full month (drop-down) or a custom range.",
   "supports": "choosing the report period"
  },
  {
   "id": "s28",
   "url": "https://help.metricool.com/how-to-generate-reports-szc5k",
   "title": "How to generate Reports",
   "publisher": "vendor",
   "quote": "Click the download button for PDF or PPT.",
   "supports": "report formats"
  },
  {
   "id": "s29",
   "url": "https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija",
   "title": "How to manage my plan in Metricool",
   "publisher": "vendor",
   "quote": "Deleting your account does not cancel your subscription.",
   "supports": "deleting the account isn't cancelling"
  },
  {
   "id": "s30",
   "url": "https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija",
   "title": "How to manage my plan in Metricool",
   "publisher": "vendor",
   "quote": "Cancel the plan with the steps below before you delete the account, or charges can continue.",
   "supports": "cancel before deleting"
  },
  {
   "id": "s31",
   "url": "https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija",
   "title": "How to manage my plan in Metricool",
   "publisher": "vendor",
   "quote": "Moving to Free does not delete your SmartLinks, and their public links keep working on every brand.",
   "supports": "SmartLinks after cancelling"
  },
  {
   "id": "s32",
   "url": "https://help.metricool.com/metricool-refund-policy-0lrpo",
   "title": "Metricool Refund Policy",
   "publisher": "vendor",
   "quote": "The withdrawal right also applies to add-ons during their first purchase, not for renewals",
   "supports": "add-on refunds"
  },
  {
   "id": "s33",
   "url": "https://help.metricool.com/metricool-refund-policy-0lrpo",
   "title": "Metricool Refund Policy",
   "publisher": "vendor",
   "quote": "Monthly or annual subscriptions renew automatically",
   "supports": "plans auto-renew"
  },
  {
   "id": "s34",
   "url": "https://help.metricool.com/starter-mobile-5-subscribing-from-the-app-wd7w8",
   "title": "Starter Mobile 5: subscribing from the app",
   "publisher": "vendor",
   "quote": "You will see a list of all your active subscriptions.",
   "supports": "what the Google subscriptions page shows"
  },
  {
   "id": "s35",
   "url": "https://help.metricool.com/starter-mobile-5-subscribing-from-the-app-wd7w8",
   "title": "Starter Mobile 5: subscribing from the app",
   "publisher": "vendor",
   "quote": "Find the one you want to cancel and click \"Manage\".",
   "supports": "the Manage step on Google"
  },
  {
   "id": "s36",
   "url": "https://help.metricool.com/starter-mobile-5-subscribing-from-the-app-wd7w8",
   "title": "Starter Mobile 5: subscribing from the app",
   "publisher": "vendor",
   "quote": "On the subscription details page, click \"Cancel subscription\" and follow the instructions to confirm the cancellation.",
   "supports": "the Google cancel step"
  },
  {
   "id": "s37",
   "url": "https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija",
   "title": "How to manage my plan in Metricool",
   "publisher": "vendor",
   "quote": "To take a SmartLink offline, delete it before your paid plan ends.",
   "supports": "how to take a SmartLink offline"
  },
  {
   "id": "s38",
   "url": "https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija",
   "title": "How to manage my plan in Metricool",
   "publisher": "vendor",
   "quote": "Add-ons are optional and billed separately",
   "supports": "add-ons are billed separately"
  },
  {
   "id": "s39",
   "url": "https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after a Google Play cancellation"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Metricool's help doesn't say whether a cancellation email is sent",
   "How Custom plans are contracted, renewed or ended isn't documented in the help center",
   "How long Metricool keeps data for brands you lose access to on Free, and how to delete the account, aren't covered in the billing articles",
   "Whether cancelling the plan also stops add-on charges isn't stated: add-ons are billed separately, and removing one takes effect at the next billing cycle"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the plan, refund, app-subscription, plans-and-add-ons and reports articles and Apple's and Google's help: web steps, timing and refund rules confirmed",
    "Google Play steps: added the Manage step before Cancel subscription, as Metricool's app article gives it",
    "Web route: removed 'plus add-ons' (Metricool doesn't say cancelling the plan cancels add-ons, now listed as not confirmed) and stopped naming Custom plans, whose terms aren't documented",
    "Added that plans renew automatically, and a tip from the plan article: delete a SmartLink before the paid plan ends to take it offline",
    "Google Play route: added when access ends, from Google's help"
   ]
  }
 },
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}