How to cancel folk

Before you cancel

Export first

• Contacts and notes in each group's view: Open the group, click the three dots at the top right, then Export view as CSV. Repeat for every group (CSV). No whole-workspace export, only group by group; only the displayed columns and applied filters are exported, so display all fields first. Accounts blocked after a trial can still export views help.folk.app help.folk.app

What happens to your data

The Terms say the account is deleted along with your content, which is removed from folk's servers right after the subscription ends (except what law requires keeping); inactive data is deleted after 60 days plus 30 days in backups. The help center adds that blocked workspaces are deleted after two warning notices.

What you lose

• Paid plan features at the end of the billing period
• The workspace and its data once deletion starts: it cannot be recovered

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Move from Premium to Standard with the Downgrade button in Settings, Plans; charges are prorated automatically help.folk.app
• Fewer seats Pricing is per workspace member: removing a member lowers the prorated price from the next bill help.folk.app
• Pay yearly Yearly billing saves 20% compared with monthly folk.app help.folk.app
• Student or nonprofit price folk has special offers for students, NGOs and startups; contact folk to discuss one help.folk.app

Cheaper ways to get the same job done

Stackcut prices the alternatives to folk from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Only owners and admins can change or cancel the plan; members can only see plans
• Export before the billing period ends: the Terms say content is removed right after the subscription ends
• There is no whole-workspace export: export each group's view as CSV with all fields displayed
• A trial that ends without upgrading blocks the account, but views can still be exported as CSV
• A blocked workspace gets a deletion notice 15 days after the last login and another 7 days later, then is deleted 3 days after that; logging in stops it
• Custom Enterprise plans can't be cancelled in-app: message folk's support team

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/folk.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Manage billing You can cancel your plan at any time. (cancel any time)
2. Manage billing Please go ahead and visit Settings > Plans and select 'Cancel subscription' in the top right-hand corner (the cancel steps)
3. Manage billing You'll have access to your subscription and all paid plan features until the end of your billing period. (when access ends)
4. Workspace roles & permissions Upgrade/Downgrade subscription (the roles table allows plan changes for owners and admins only (members see plans))
5. folk pricing You can cancel your plan at any time. Just go to the plan section in your settings (the pricing FAQ on cancelling)
6. folk Terms of Use Your Services' subscription will automatically renew and Your payment method for such subscription will automatically be charged at the start of each new subscription period (automatic renewal)
7. folk Terms of Use All fees are non-refundable, including for unused services or canceled accounts (no refunds)
8. folk Terms of Use The termination will be effective after the end of the subscription term (when termination takes effect)
9. Manage billing If you're on a Custom Enterprise plan, please message us, as we need to do this manually (the Custom Enterprise route)
10. Manage billing If you're on the custom enterprise plan, you'll be asked to contact the support team (the in-app cancel sends Enterprise customers to support)
11. Manage billing Go to Settings > Plans and select the 'Upgrade' or 'Downgrade' button (how to downgrade)
12. Manage billing The amount charged will always be automatically prorated, so you'll never pay more than what you use. (plan changes are prorated)
13. Manage billing Our pricing is based on the number of members in your workspace. (per-member pricing)
14. Manage billing When you remove a member, a new prorated price will be calculated and implemented in your next bill. (removing members lowers the bill)
15. folk pricing Annually (save 20%) (the annual saving)
16. folk special discounts (promo codes) we do offer 20% discount for annual plans (the annual discount)
17. folk special discounts (promo codes) special offers for students, NGOs and startups (discounts for students, NGOs and startups)
18. folk special discounts (promo codes) If you'd like to discuss further any special discount, contact us here (how to ask for a special discount)
19. Export data Export your list of contacts & notes as CSV (what can be exported, and the format)
20. Export data Click the three dots on the top right of your group (where the export starts)
21. Export data We currently don't allow exporting from the whole workspace, so this will need to be done group by group (no whole-workspace export)
22. Export data The export will consider all the columns (displayed) and filters applied in the view (only displayed columns are exported)
23. Export data To export all columns, display all the relevant fields before (display all fields first)
24. Export view as CSV for blocked accounts If the trial period has ended, data from views can still be exported. (blocked trial accounts can still export)
25. folk Terms of Use Your Account shall be deleted, along with Your Content (the account and content are deleted on termination)
26. folk Terms of Use We shall remove Your Content from Our servers immediately after the end of Your subscription, except for any Content required by law or regulation to be stored (content is removed right after the subscription ends)
27. folk Terms of Use Data is systematically deleted after 60 days of inactivity (inactive data deletion)
28. folk Terms of Use After this 60+30 days period, data is permanently deleted (the backup period)
29. Data deletion policy Blocked workspaces users will receive a notification about the impending deletion 15 days after their last login. (the first deletion notice)
30. Data deletion policy We send out a confirmation notification 7 days following the initial notification. (the second notice)
31. Data deletion policy The workspace will be permanently deleted 3 days later. (when a blocked workspace is deleted)
32. Data deletion policy If you log in, we will consider the account as active and won't delete your data. (logging in stops deletion)
33. Data deletion policy Once the deletion process is initiated, recovery of the workspace or its data will not be possible. (deletion can't be undone)
34. Pricing plans Once your trial has ended, you'll need to upgrade to your preferred plan if you want to keep using folk. Otherwise, your account is blocked. (an expired trial blocks the account)
35. Manage billing Live chat from your account (the ? button in the bottom right-hand corner) (how to reach folk's support team)

Not confirmed yet

• What the screen shows after Cancel subscription (the confirmation) is not documented
• Whether the cancel flow asks for a reason or shows an offer is not documented
• The Terms (content removed right after the subscription ends) and the help center (blocked workspaces deleted after notices) describe deletion differently; which applies after a paid plan is cancelled is not stated
• Whether the Contacts by folk mobile app sells subscriptions through Apple or Google was not checked

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).