The short answer
- Where: Sign in, open Billing Settings and scroll to the very bottom of the page (app.socialbee.com).
- When it ends: At the end of the current billing cycle, monthly or yearly.
- Billed by someone else? Cancel with them instead: a partner.
- Before you go: export Posts in your Content Categories. What to save
- Want to keep it for less? Pause and more. Options
Before you cancel
Export first
- Posts in your Content Categories: Email hello@socialbee.com with the name of each Content Category and the workspace it is in; SocialBee exports it for you (CSV). Not self-serve: SocialBee's team exports on request help.socialbee.com
- Invoices: Download or print them in Settings, then Billing. Invoices can only be downloaded from the Billing section, not sent automatically help.socialbee.com
What happens to your data
Not stated after cancelling. Deleting the account (by emailing hello@socialbee.com) removes all your SocialBee data, including posts and schedules. The privacy policy lists rights to access, erasure and portability.
What you lose
- Everything in SocialBee (posts, schedule) if you ask for the account to be deleted
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
In the SocialBee app
- Sign in, open Billing Settings and scroll to the very bottom of the pageYou should see:
Cancel products
- Click Cancel productsYou should see:
a pop-up where you choose what to cancel
- Choose what to cancel (your plan or Concierge Services) and share feedback if you want to
- Tick all the required checkboxes to acknowledge and confirm the cancellation
- Access ends
- At the end of the current billing cycle, monthly or yearly
- Notice
- None stated; with auto-renewal on, you're charged automatically for the term you chose
- Refunds
- Full refund if requested within 30 days of the initial purchase: email success@socialbee.com from the address you ordered with. Renewals and mid-term cancellations aren't refunded
Billed through FastSpring
- Open your SocialBee receipt or subscription activation email and click the link to Manage Your OrdersYou should see:
instructions to access your Account Management page
- Follow the instructions to reach your Account Management pageYou should see:
Subscriptions
- Click the Subscriptions tab and use the Manage options to cancel the subscription (a pause option may appear if the seller allows it)
- Access ends
- The subscription cancels and deactivates at your next scheduled payment date
- Refunds
- Full refund if requested within 30 days of the initial purchase: email success@socialbee.com from the address you ordered with. Renewals and mid-term cancellations aren't refunded
Questions people ask
Can I get a refund if I cancel SocialBee?
In the SocialBee app: Full refund if requested within 30 days of the initial purchase: email success@socialbee.com from the address you ordered with. Renewals and mid-term cancellations aren't refunded.
Source: help.socialbee.com socialbee.com
If I cancel SocialBee, when does my access end?
In the SocialBee app: At the end of the current billing cycle, monthly or yearly. Billed through FastSpring: The subscription cancels and deactivates at your next scheduled payment date.
How do I cancel SocialBee if I pay through a partner?
Billed through FastSpring: Open your SocialBee receipt or subscription activation email and click the link to Manage Your Orders. Follow the instructions to reach your Account Management page. Click the Subscriptions tab and use the Manage options to cancel the subscription (a pause option may appear if the seller allows it).
Source: fastspring.com help.socialbee.com
Can I pause SocialBee instead of cancelling?
In Billing Settings, click Pause products and pause for 1 to 3 months; your posting schedule stops and nothing is shared while paused. What a pause costs isn't stated.
Source: help.socialbee.com
How long before renewal do I need to cancel SocialBee?
In the SocialBee app: None stated; with auto-renewal on, you're charged automatically for the term you chose.
Source: socialbee.com
What happens to my data when I cancel SocialBee?
Not stated after cancelling. Deleting the account (by emailing hello@socialbee.com) removes all your SocialBee data, including posts and schedules. The privacy policy lists rights to access, erasure and portability.
Source: help.socialbee.com socialbee.com
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
- Pause In Billing Settings, click Pause products and pause for 1 to 3 months; your posting schedule stops and nothing is shared while paused. What a pause costs isn't stated fastspring.com help.socialbee.com
- Student or nonprofit price Registered NGOs, non-profits and educational institutions get 50% off: email hello@socialbee.com with proof of status help.socialbee.com
- Pay yearly Annual plans are 16% off compared with monthly socialbee.com
- Cheaper plan Bootstrap is the entry plan (5 social profiles, 1 workspace, $29 a month billed monthly), below Accelerate and the Pro plans socialbee.com
Cheaper ways to get the same job done
Stackcut prices the alternatives to SocialBee from public list prices.
For AI agents
- Retention step: The cancel pop-up asks for optional feedback, then you must tick every acknowledgement checkbox to confirm
- Charges come from FastSpring, SocialBee's reseller (statement line FS* SocialBee Labs SRL); cancelling through FastSpring needs the receipt email, not a SocialBee sign-in
- Content export is only on request: email hello@socialbee.com before cancelling
- SocialBee plans involve no contracts
- Refunds only within 30 days of the first purchase, never on renewals: email success@socialbee.com from the address you ordered with
- Cancelling doesn't delete the account; to delete it, email hello@socialbee.com (all posts and schedules are lost)
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/socialbee.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Sources
- FastSpring - The Payment Processor We're Using
FastSpring is SocialBee's payment processor and reseller.
(SocialBee bills through FastSpring) - FastSpring - The Payment Processor We're Using
SocialBee charges may appear on your bank or credit card statement as FS* SocialBee Labs SRL
(how the charge appears) - Edit Billing or Cancel Subscription
In your receipt or subscription activation notification email, click the link to Manage Your Orders.
(where the FastSpring flow starts) - Edit Billing or Cancel Subscription
On your Account Management page, click the Subscriptions tab and use the Manage options to update payment method or cancel a subscription.
(the FastSpring cancel step) - Edit Billing or Cancel Subscription
If you cancel your auto-renewal plan, your subscription will cancel and deactivate at your next scheduled payment date.
(when a FastSpring cancel takes effect) - Edit Billing or Cancel Subscription
Some sellers allow buyers to pause their subscriptions as an alternative to canceling.
(a possible pause option) - How Do I Access or Request Copies of My Invoices?
invoices cannot be sent automatically to the account owner or other users
(invoices are only available in the app's Billing section) - How Do I Access or Request Copies of My Invoices?
They can only be downloaded from the Billing section.
(invoices are in the Billing section) - Do You Have a Discount for NGOs, non-profits, educational institutions?
Email us at hello@socialbee.com with proof that you are a registered NGO or educational institution to get 50% off on the SocialBee platform.
(the NGO and education discount, and how to get it) - SocialBee pricing
16% off
(the annual discount) - SocialBee pricing
Bootstrap
(the entry plan's name) - SocialBee pricing
5 social profiles
(the entry plan's profile limit) - SocialBee pricing
$29
(the entry plan's monthly price) - Can I export my content from SocialBee?
At the moment, exporting your content directly from SocialBee is not available as a self-serve option.
(export is not self-serve) - Can I export my content from SocialBee?
We'll export your content and send it to you as a CSV file
(the export format) - SocialBee pricing
Free 14-day trial | No contracts involved
(plans have no contracts) - SocialBee Privacy Policy
access, rectification, erasure, restriction, portability and objection
(data rights after closing) - How Do I Cancel, Pause, or Delete My SocialBee Subscription?
Go to Billing Settings: Scroll down to the very bottom of the page until you see "Cancel products".
(where the in-app cancel starts) - How Do I Cancel, Pause, or Delete My SocialBee Subscription?
A pop-up will appear where you can choose what you'd like to cancel.
(the cancel pop-up) - How Do I Cancel, Pause, or Delete My SocialBee Subscription?
Tick all the required checkboxes to acknowledge and confirm the cancellation.
(the final confirm step) - How Do I Cancel, Pause, or Delete My SocialBee Subscription?
Choose how long you'd like to pause your subscription, between 1-3 months.
(pause length) - How Do I Cancel, Pause, or Delete My SocialBee Subscription?
Your posting schedule will be stopped. No content will be shared on your social profiles.
(what stops during a pause) - How Do I Cancel, Pause, or Delete My SocialBee Subscription?
Deleting your account means losing all the data you have in SocialBee (posts, schedule, etc.). If you would like to proceed, email us at hello@socialbee.com, and we'll delete your account.
(deleting the account by email) - SocialBee Terms of Service
All cancelations are processed at the end of your billing cycle, whether monthly or yearly.
(when a cancellation takes effect) - SocialBee Terms of Service
The 30-day money-back guarantee applies to both monthly and yearly plans, within 30 days of the initial purchase (not applied to renewals).
(the money-back guarantee) - SocialBee Terms of Service
If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected.
(auto-renewal) - Can I Get a Refund?
If a refund request is made within 30 days of the initial purchase, you will receive a full refund. This does not apply to subscription renewals (monthly or yearly).
(the refund window) - Can I Get a Refund?
Email success@socialbee.com using the same email address you used to place the order.
(how to request a refund) - Can I Get a Refund?
We're unable to provide prorated refunds for cancellations made mid-month or mid-year, or after an annual subscription renewal.
(no prorated refunds)
Not confirmed yet
- The answers in SocialBee's pricing FAQ (billing options, contracts, what happens after the trial) couldn't be read, so they aren't confirmed
- How long data is kept after cancelling is not stated
- No Apple or Google billing is documented: the mobile-app article describes a companion app for posting and mentions no purchases
- Who on a team can cancel is not stated
Independent re-check, 2026-09-29
A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.
Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
Related cancel guides
More marketing and sales guides, most searched first. Compare all 83 in one table.
