{
 "id": "socialbee",
 "name": "SocialBee",
 "category": "marketing_sales",
 "website": "https://socialbee.com",
 "domains": [
  "socialbee.com"
 ],
 "summary": "In SocialBee, go to Billing Settings, scroll to the bottom, click Cancel products, choose what to cancel and tick the required boxes; it ends when the billing cycle does. FastSpring bills it and can also cancel from your receipt email. Refunds only within 30 days of the first purchase.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "In the SocialBee app",
   "applies_to": "SocialBee plans (Bootstrap, Accelerate, Pro and the larger Pro plans) and Concierge Services, monthly or annual",
   "who": "The account holder (the help article doesn't name a role)",
   "method": "self_serve",
   "start_url": "https://app.socialbee.com/settings/billing",
   "steps": [
    {
     "do": "Sign in, open Billing Settings and scroll to the very bottom of the page",
     "expect": "Cancel products"
    },
    {
     "do": "Click Cancel products",
     "expect": "a pop-up where you choose what to cancel"
    },
    {
     "do": "Choose what to cancel (your plan or Concierge Services) and share feedback if you want to",
     "expect": null
    },
    {
     "do": "Tick all the required checkboxes to acknowledge and confirm the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing cycle, monthly or yearly",
   "notice": "None stated; with auto-renewal on, you're charged automatically for the term you chose",
   "refund": "Full refund if requested within 30 days of the initial purchase: email success@socialbee.com from the address you ordered with. Renewals and mid-term cancellations aren't refunded",
   "fees": null,
   "source_ids": [
    "s8",
    "s9",
    "s19",
    "s20",
    "s21",
    "s25",
    "s26",
    "s27",
    "s28",
    "s29",
    "s30"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through FastSpring",
   "applies_to": "SocialBee subscriptions, which FastSpring processes and resells (charges show as FS* SocialBee Labs SRL)",
   "who": "The buyer who received SocialBee's FastSpring receipt email",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open your SocialBee receipt or subscription activation email and click the link to Manage Your Orders",
     "expect": "instructions to access your Account Management page"
    },
    {
     "do": "Follow the instructions to reach your Account Management page",
     "expect": "Subscriptions"
    },
    {
     "do": "Click the Subscriptions tab and use the Manage options to cancel the subscription (a pause option may appear if the seller allows it)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription cancels and deactivates at your next scheduled payment date",
   "notice": null,
   "refund": "Full refund if requested within 30 days of the initial purchase: email success@socialbee.com from the address you ordered with. Renewals and mid-term cancellations aren't refunded",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s26",
    "s28",
    "s29",
    "s30"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "In Billing Settings, click Pause products and pause for 1 to 3 months; your posting schedule stops and nothing is shared while paused. What a pause costs isn't stated",
   "evidence": "documented",
   "source_ids": [
    "s6",
    "s19",
    "s22",
    "s23"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Registered NGOs, non-profits and educational institutions get 50% off: email hello@socialbee.com with proof of status",
   "evidence": "documented",
   "source_ids": [
    "s10"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual plans are 16% off compared with monthly",
   "evidence": "documented",
   "source_ids": [
    "s11"
   ]
  },
  {
   "type": "downgrade",
   "what": "Bootstrap is the entry plan (5 social profiles, 1 workspace, $29 a month billed monthly), below Accelerate and the Pro plans",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s13",
    "s14"
   ]
  }
 ],
 "export": [
  {
   "data": "Posts in your Content Categories",
   "how": "Email hello@socialbee.com with the name of each Content Category and the workspace it is in; SocialBee exports it for you",
   "format": "CSV",
   "limits": "Not self-serve: SocialBee's team exports on request",
   "source_ids": [
    "s15",
    "s16"
   ]
  },
  {
   "data": "Invoices",
   "how": "Download or print them in Settings, then Billing",
   "format": null,
   "limits": "Invoices can only be downloaded from the Billing section, not sent automatically",
   "source_ids": [
    "s8",
    "s9"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle (through FastSpring: the next scheduled payment date)",
  "data_kept": "Not stated after cancelling. Deleting the account (by emailing hello@socialbee.com) removes all your SocialBee data, including posts and schedules. The privacy policy lists rights to access, erasure and portability",
  "you_lose": [
   "Everything in SocialBee (posts, schedule) if you ask for the account to be deleted"
  ]
 },
 "agent_notes": {
  "sign_in_needed": null,
  "phone_or_chat_only": false,
  "retention_step": "The cancel pop-up asks for optional feedback, then you must tick every acknowledgement checkbox to confirm",
  "tips": [
   "Charges come from FastSpring, SocialBee's reseller (statement line FS* SocialBee Labs SRL); cancelling through FastSpring needs the receipt email, not a SocialBee sign-in",
   "Content export is only on request: email hello@socialbee.com before cancelling",
   "SocialBee plans involve no contracts",
   "Refunds only within 30 days of the first purchase, never on renewals: email success@socialbee.com from the address you ordered with",
   "Cancelling doesn't delete the account; to delete it, email hello@socialbee.com (all posts and schedules are lost)"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.socialbee.com/hc/en-us/articles/29979072098455-FastSpring-The-Payment-Processor-We-re-Using",
   "title": "FastSpring - The Payment Processor We're Using",
   "publisher": "vendor",
   "quote": "FastSpring is SocialBee's payment processor and reseller.",
   "supports": "SocialBee bills through FastSpring"
  },
  {
   "id": "s2",
   "url": "https://help.socialbee.com/hc/en-us/articles/29979072098455-FastSpring-The-Payment-Processor-We-re-Using",
   "title": "FastSpring - The Payment Processor We're Using",
   "publisher": "vendor",
   "quote": "SocialBee charges may appear on your bank or credit card statement as FS* SocialBee Labs SRL",
   "supports": "how the charge appears"
  },
  {
   "id": "s3",
   "url": "https://fastspring.com/consumer-support/edit-billing-or-cancel-subscription/",
   "title": "Edit Billing or Cancel Subscription",
   "publisher": "platform",
   "quote": "In your receipt or subscription activation notification email, click the link to Manage Your Orders.",
   "supports": "where the FastSpring flow starts"
  },
  {
   "id": "s4",
   "url": "https://fastspring.com/consumer-support/edit-billing-or-cancel-subscription/",
   "title": "Edit Billing or Cancel Subscription",
   "publisher": "platform",
   "quote": "On your Account Management page, click the Subscriptions tab and use the Manage options to update payment method or cancel a subscription.",
   "supports": "the FastSpring cancel step"
  },
  {
   "id": "s5",
   "url": "https://fastspring.com/consumer-support/edit-billing-or-cancel-subscription/",
   "title": "Edit Billing or Cancel Subscription",
   "publisher": "platform",
   "quote": "If you cancel your auto-renewal plan, your subscription will cancel and deactivate at your next scheduled payment date.",
   "supports": "when a FastSpring cancel takes effect"
  },
  {
   "id": "s6",
   "url": "https://fastspring.com/consumer-support/edit-billing-or-cancel-subscription/",
   "title": "Edit Billing or Cancel Subscription",
   "publisher": "platform",
   "quote": "Some sellers allow buyers to pause their subscriptions as an alternative to canceling.",
   "supports": "a possible pause option"
  },
  {
   "id": "s8",
   "url": "https://help.socialbee.com/hc/en-us/articles/36782379534231-How-Do-I-Access-or-Request-Copies-of-My-Invoices",
   "title": "How Do I Access or Request Copies of My Invoices?",
   "publisher": "vendor",
   "quote": "invoices cannot be sent automatically to the account owner or other users",
   "supports": "invoices are only available in the app's Billing section"
  },
  {
   "id": "s9",
   "url": "https://help.socialbee.com/hc/en-us/articles/36782379534231-How-Do-I-Access-or-Request-Copies-of-My-Invoices",
   "title": "How Do I Access or Request Copies of My Invoices?",
   "publisher": "vendor",
   "quote": "They can only be downloaded from the Billing section.",
   "supports": "invoices are in the Billing section"
  },
  {
   "id": "s10",
   "url": "https://help.socialbee.com/hc/en-us/articles/29979124324247-Do-You-Have-a-Discount-for-NGOs-non-profits-educational-institutions",
   "title": "Do You Have a Discount for NGOs, non-profits, educational institutions?",
   "publisher": "vendor",
   "quote": "Email us at hello@socialbee.com with proof that you are a registered NGO or educational institution to get 50% off on the SocialBee platform.",
   "supports": "the NGO and education discount, and how to get it"
  },
  {
   "id": "s11",
   "url": "https://socialbee.com/pricing/",
   "title": "SocialBee pricing",
   "publisher": "vendor",
   "quote": "16% off",
   "supports": "the annual discount"
  },
  {
   "id": "s12",
   "url": "https://socialbee.com/pricing/",
   "title": "SocialBee pricing",
   "publisher": "vendor",
   "quote": "Bootstrap",
   "supports": "the entry plan's name"
  },
  {
   "id": "s13",
   "url": "https://socialbee.com/pricing/",
   "title": "SocialBee pricing",
   "publisher": "vendor",
   "quote": "5 social profiles",
   "supports": "the entry plan's profile limit"
  },
  {
   "id": "s14",
   "url": "https://socialbee.com/pricing/",
   "title": "SocialBee pricing",
   "publisher": "vendor",
   "quote": "$29",
   "supports": "the entry plan's monthly price"
  },
  {
   "id": "s15",
   "url": "https://help.socialbee.com/hc/en-us/articles/29979141511831-Can-I-export-my-content-from-SocialBee",
   "title": "Can I export my content from SocialBee?",
   "publisher": "vendor",
   "quote": "At the moment, exporting your content directly from SocialBee is not available as a self-serve option.",
   "supports": "export is not self-serve"
  },
  {
   "id": "s16",
   "url": "https://help.socialbee.com/hc/en-us/articles/29979141511831-Can-I-export-my-content-from-SocialBee",
   "title": "Can I export my content from SocialBee?",
   "publisher": "vendor",
   "quote": "We'll export your content and send it to you as a CSV file",
   "supports": "the export format"
  },
  {
   "id": "s17",
   "url": "https://socialbee.com/pricing/",
   "title": "SocialBee pricing",
   "publisher": "vendor",
   "quote": "Free 14-day trial | No contracts involved",
   "supports": "plans have no contracts"
  },
  {
   "id": "s18",
   "url": "https://socialbee.com/privacy-policy/",
   "title": "SocialBee Privacy Policy",
   "publisher": "vendor",
   "quote": "access, rectification, erasure, restriction, portability and objection",
   "supports": "data rights after closing"
  },
  {
   "id": "s19",
   "url": "https://help.socialbee.com/hc/en-us/articles/29979216478359-How-Do-I-Cancel-Pause-or-Delete-My-SocialBee-Subscription",
   "title": "How Do I Cancel, Pause, or Delete My SocialBee Subscription?",
   "publisher": "vendor",
   "quote": "Go to Billing Settings: Scroll down to the very bottom of the page until you see \"Cancel products\".",
   "supports": "where the in-app cancel starts"
  },
  {
   "id": "s20",
   "url": "https://help.socialbee.com/hc/en-us/articles/29979216478359-How-Do-I-Cancel-Pause-or-Delete-My-SocialBee-Subscription",
   "title": "How Do I Cancel, Pause, or Delete My SocialBee Subscription?",
   "publisher": "vendor",
   "quote": "A pop-up will appear where you can choose what you'd like to cancel.",
   "supports": "the cancel pop-up"
  },
  {
   "id": "s21",
   "url": "https://help.socialbee.com/hc/en-us/articles/29979216478359-How-Do-I-Cancel-Pause-or-Delete-My-SocialBee-Subscription",
   "title": "How Do I Cancel, Pause, or Delete My SocialBee Subscription?",
   "publisher": "vendor",
   "quote": "Tick all the required checkboxes to acknowledge and confirm the cancellation.",
   "supports": "the final confirm step"
  },
  {
   "id": "s22",
   "url": "https://help.socialbee.com/hc/en-us/articles/29979216478359-How-Do-I-Cancel-Pause-or-Delete-My-SocialBee-Subscription",
   "title": "How Do I Cancel, Pause, or Delete My SocialBee Subscription?",
   "publisher": "vendor",
   "quote": "Choose how long you'd like to pause your subscription, between 1-3 months.",
   "supports": "pause length"
  },
  {
   "id": "s23",
   "url": "https://help.socialbee.com/hc/en-us/articles/29979216478359-How-Do-I-Cancel-Pause-or-Delete-My-SocialBee-Subscription",
   "title": "How Do I Cancel, Pause, or Delete My SocialBee Subscription?",
   "publisher": "vendor",
   "quote": "Your posting schedule will be stopped. No content will be shared on your social profiles.",
   "supports": "what stops during a pause"
  },
  {
   "id": "s24",
   "url": "https://help.socialbee.com/hc/en-us/articles/29979216478359-How-Do-I-Cancel-Pause-or-Delete-My-SocialBee-Subscription",
   "title": "How Do I Cancel, Pause, or Delete My SocialBee Subscription?",
   "publisher": "vendor",
   "quote": "Deleting your account means losing all the data you have in SocialBee (posts, schedule, etc.). If you would like to proceed, email us at hello@socialbee.com, and we'll delete your account.",
   "supports": "deleting the account by email"
  },
  {
   "id": "s25",
   "url": "https://socialbee.com/terms-of-service/",
   "title": "SocialBee Terms of Service",
   "publisher": "vendor",
   "quote": "All cancelations are processed at the end of your billing cycle, whether monthly or yearly.",
   "supports": "when a cancellation takes effect"
  },
  {
   "id": "s26",
   "url": "https://socialbee.com/terms-of-service/",
   "title": "SocialBee Terms of Service",
   "publisher": "vendor",
   "quote": "The 30-day money-back guarantee applies to both monthly and yearly plans, within 30 days of the initial purchase (not applied to renewals).",
   "supports": "the money-back guarantee"
  },
  {
   "id": "s27",
   "url": "https://socialbee.com/terms-of-service/",
   "title": "SocialBee Terms of Service",
   "publisher": "vendor",
   "quote": "If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected.",
   "supports": "auto-renewal"
  },
  {
   "id": "s28",
   "url": "https://help.socialbee.com/hc/en-us/articles/29979201502999-Can-I-Get-a-Refund",
   "title": "Can I Get a Refund?",
   "publisher": "vendor",
   "quote": "If a refund request is made within 30 days of the initial purchase, you will receive a full refund. This does not apply to subscription renewals (monthly or yearly).",
   "supports": "the refund window"
  },
  {
   "id": "s29",
   "url": "https://help.socialbee.com/hc/en-us/articles/29979201502999-Can-I-Get-a-Refund",
   "title": "Can I Get a Refund?",
   "publisher": "vendor",
   "quote": "Email success@socialbee.com using the same email address you used to place the order.",
   "supports": "how to request a refund"
  },
  {
   "id": "s30",
   "url": "https://help.socialbee.com/hc/en-us/articles/29979201502999-Can-I-Get-a-Refund",
   "title": "Can I Get a Refund?",
   "publisher": "vendor",
   "quote": "We're unable to provide prorated refunds for cancellations made mid-month or mid-year, or after an annual subscription renewal.",
   "supports": "no prorated refunds"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The answers in SocialBee's pricing FAQ (billing options, contracts, what happens after the trial) couldn't be read, so they aren't confirmed",
   "How long data is kept after cancelling is not stated",
   "No Apple or Google billing is documented: the mobile-app article describes a companion app for posting and mentions no purchases",
   "Who on a team can cancel is not stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "In-app route rebuilt from SocialBee's cancel article (Billing Settings, Cancel products, pop-up, required checkboxes) and moved first; the stand-in source that cited SocialBee's sitemap is removed",
    "Effective (end of billing cycle), auto-renewal notice and refund (30 days from first purchase, not renewals; email success@socialbee.com) added from the Terms and refund article",
    "Pause: 1 to 3 months, posting stops; account deletion is by email to hello@socialbee.com",
    "Summary rewritten to lead with the in-app route"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "socialbee",
  "name": "SocialBee",
  "recipes": [
   {
    "id": "replace-socialbee",
    "title": "Social media scheduler",
    "best_year_one_net": 538
   }
  ]
 },
 "page": "https://stackcut.io/cancel/socialbee",
 "json": "https://stackcut.io/exits/socialbee.json",
 "evidence": {
  "packet_revision": "26d61d9acc031be227ceb88b0494895340f30b2804b1af007d76f726b96e25ff",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "socialbee--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "socialbee--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}