Business software · 53 tools
How to cancel accounting, invoicing and time-tracking software
Where to cancel each of these 53 tools, who can, when access ends, and the notice or refund rule, from each vendor's own help pages. For 10 of them a contract sets a notice period: see the Contract notice lines.
| Service | Where to cancel | When access ends | Notice or refunds |
|---|---|---|---|
 7shiftsOnline · Partner | Log in to the 7shifts web app as an Admin, open the left navigation menu and select Settings > BillingWho: An Admin user | At the end of the current billing cycle | Notice: Cancel before your next payment date to stop the next charge |
 8am MyCaseOnline | Log in as an admin user and click your initials or profile picture in the top-right cornerWho: An admin user with access to billing preferences | The subscription doesn't renew | Notice: No advance notice: 8am's Terms say a cancelled subscription ends just before the next renewal date |
| actiTIMEOnline | Open Settings, then Licenses, where actiTIME Online subscriptions are managed and extended, and check when the paid…Who: An admin with the Manage System Settings permission, who can open Settings, where subscriptions are… | At the end of the prepaid period: the agreement runs only for the period you chose and paid for. actiTIME may also end the agreement then… | Notice: The agreement doesn't state a notice period for the customer. actiTIME gives 15 calendar days' notice before ending it at the end of a prepaid period |
 AkauntingOnline | Sign in on akaunting.com and open the Subscriptions pageWho: The account holder, signed in on the Akaunting website | You can keep using Akaunting until the end of the subscription period | Notice: Cancel before the end of the period, or the subscription renews automatically and the monthly or annual fee is collected |
 BambooHRContract | Check your Order Form to confirm your Subscription Term is Month-to-MonthWho: The customer company that holds the subscription | The last day of the subscription month in which you cancel | Refunds: Fees paid are non-refundable unless the agreement or your Order Form says otherwiseContract notice: At least 60 days before the current Term expires |
 BILLOnline | Sign in to your BILL account and submit a request to cancel the account, or submit it through BILL's customer support…Who: The BILL account holder | On the last day of the current billing cycle if there are no pending payments (or they'll be completed before the cycle ends) | Refunds: No prorated refund of any part of the subscription fee for the current subscription period |
 BizeeOnline | Assign a new registered agent with your state (file the state's change of registered agent)Who: The business owner on the Bizee account | Not stated | Notice: Notify Bizee by the expiration date of the current registered agent service, or Bizee may renew it automatically |
 ClockifyOnline | Open the menu next to your workspace name and choose SubscriptionWho: A Workspace Owner or Admin | Paid features stay until the end of the current billing cycle, then the workspace switches to the Free plan | Refunds: No refunds for cancelled subscriptions unless a charge came from a system error |
| ClockSharkOnline · Contract | Send ClockShark written notice by email, to the email address ClockShark has recently used to communicate with you…Who: The customer on the subscription (the terms don't name a role) | At least 30 days after written notice | Notice: At least 30 days' written notice |
 ConnecteamOnline | Export any data you need first (Excel or PDF)Who: The account owner (only owners can cancel) | At the end of the current monthly term: you can use the account until the billing cycle ends and aren't charged after that | Notice: Cancel before the next monthly renewal: subscriptions renew automatically by default |
 DeelOnline | Select the People icon, then on the People tab click the contractorWho: A client admin who manages the contractor's contract | On the contract end date, after Deel reviews the request | Notice: The notice period written in the contractor agreement applies (Deel's Premium help says every contract has a 30-day notice period) |
| EverhourOnline · Contract | Sign in as the team owner and open Account, then BillingWho: The team owner only. The owner can transfer ownership to an admin first, or ask support to do it | At the end of the current billing cycle, which you've paid for | Notice: Cancel before your next billing period, as listed on your billing page |
 ExpensifyOnline · Contract | In the navigation tabs (left on web, bottom on mobile), select WorkspacesWho: The Workspace owner (the billing owner) | Immediately and permanently | Refunds: Fees are nonrefundable, with no refunds or credits for partially-used periodsContract notice: Notify Expensify by email (concierge@expensify.com) before the end of the term |
| FreeAgentOnline · In the app · Apple · Partner | Sign in, open the drop-down menu at the top right and select BillingWho: A user with full (level 8) access to the FreeAgent account | Immediately: you lose access to the account as soon as you cancel, and no further subscription fees are billed | Refunds: No refund for subscription fees already billed and paid, and no pro-rata refund for unused time |
 FreshBooksOnline · Apple · Google Play | Save any data you need first (see export)Who: The business owner | The account stays active and accessible until the end of the billing cycle | Refunds: The Terms call fees non-refundable, but refunds or charge disputes (limited to 3 months of fees) can be requested from Support within 90 days |
 GlossGeniusOnline | Save anything you need from the account first: cancelling ends access to the account and its dataWho: The account owner | GlossGenius stops billing you on your next billing cycle | Notice: Cancel before your next monthly billing date (the monthly anniversary of your start date) to avoid the next month's charge |
 HackerRankOnline · Contract | Log in to HackerRank for Work and open Manage Subscription from the profile drop-downWho: An administrator of the HackerRank for Work account | You keep access until the end of the active billing cycle | Refunds: HackerRank's Master Subscription Agreement says fees are non-refundable except as the agreement provides |
 HarvestOnline | In a web browser, go to Settings → Billing and, in the Your subscription section, click ManageWho: Any Administrator (Administrators have billing access) | The account stays active until the end of the current billing period, then closes automatically | Notice: The Terms say to cancel no later than the last day of the current subscription term |
 HoneyBookOnline · Apple · Google Play | Select your company logo in the navigation menu, then Company SettingsWho: The HoneyBook member signed in to the company account | The account stays usable through the current subscription period | Notice: The Terms of Service say to cancel at least 30 days before the end of the current subscription term (by email) |
 HubstaffOnline | Sign in to the Hubstaff web dashboard, click your organization name, then select Organizations menuWho: The organization owner (organization managers have no access to billing or plan changes) | The organization becomes inactive on the day before your next billing date, provided the last invoice is settled, and all billing stops | Refunds: No refunds except where Hubstaff support deems it necessary |
 Invoice NinjaOnline · Apple | Sign in to the web app, open Settings, then Account ManagementWho: A user signed in to the hosted web app who can open Settings | Auto-billing stops once the paid plan is downgraded or cancelled | Refunds: Monthly payers can cancel within the active month for a full refund of that month |
 JazzHRContract | Find the end date of your current Service Term (it is set in your Order Form)Who: The customer, in writing | At the end of the current Service Term | Contract notice: At least 30 days before the end of the Service Term, in writing (certified mail or email to CSM@jazzhr.com) |
| JibbleOnline | Sign in to the web app at web.jibble.io and go to Settings > SubscriptionsWho: Not stated in the help article or the Terms | The help center says cancellations are always scheduled for the end of the billing cycle | Refunds: No refunds on cancellation |
 JustworksOnline | Check the Customer Service Agreement your company signed with Justworks for notice and termination termsWho: The company's Justworks Administrator | Admins can view employee documents in the platform until April 30 following your termination date | Not stated |
 LegalZoomOnline | Sign in to My Account and open the Account tabWho: The account holder, signed in to My Account | Auto-renewal stops; the subscription (or legal plan) stays active until the end of the current period | Notice: None required. Monthly subscriptions renew each month without notice until you cancel; a reminder email before renewal isn't guaranteed |
 Lemon SqueezyPartner · Contract | Open the store's customer portal at [store].lemonsqueezy.com/billing, or use a portal link the seller sends youWho: The buyer (customer) of the subscription | At the next payment date, according to the buyer terms | Refunds: Refunds are at Lemon Squeezy's sole discretion, case by case, and may be refusedContract notice: No notice period is stated |
 MindbodyOnline · Contract | Check your agreement or Order Form for your term and notice periodWho: The business that holds the Mindbody agreement | At the end of the current term, when contract billing stops | Notice: At least 30 days before the end of the contract term (or as your agreement specifies)Contract notice: At least 30 days before the end of the relevant term |
| My HoursOnline | Sign in as the account owner and open Settings, then the Subscription tabWho: The account owner | Immediately. The subscription is cancelled and you lose access to the account | Refunds: Monthly plans can be cancelled at any time |
| OdooContract | Find when your current Term endsWho: The Customer that subscribed | At the end of the Term. On expiry or termination the licence is revoked immediately and you must stop using the Enterprise software and the… | Contract notice: Written notice of termination at least 30 days before the end of the Term, otherwise the agreement renews automatically for an equal Term |
 OnPayOnline | Sign in to OnPay; on the company dashboard click the ? to the left of your profile photo, then Open ChatWho: The client company, through a user signed in to its OnPay account | The service continues until 30 days after written notice is given | Notice: 30 days' prior written notice (unless termination is for cause) |
| OnTheClockOnline · Contract | Log in to OnTheClock as an administratorWho: An administrator of the account: only administrators can reach the billing settings, and they are… | Access to the service ends immediately, and you don't get access for the rest of the billing period | Refunds: No refunds or credits for partial months, upgrades or downgrades, or unused months with an open accountContract notice: Notices to OnTheClock go by email to support@ontheclock.com, with a duplicate copy by registered mail |
 PaddlePartner · Contract | Open the Manage subscription link in your Paddle subscription or transaction confirmation emailWho: The buyer who holds the subscription | The end of your current billing period | Refunds: Transactions are non-refundable, but Paddle may refund at its discretion if you ask within 14 days of the transaction (at paddle.net, Request refund)Contract notice: At least 30 days' prior notice in writing |
 PaychexContract | Contact your Paychex customer representative, or call client support at 833-299-0168Who: The client business, through its Paychex contact or an authorized user | Not stated | Not stated |
| PaymoOnline | On a desktop or laptop, sign in to your online Paymo accountWho: The person signed in to the Paymo account (the terms and help name no role) | Cancellation is immediate | Refunds: The service is billed in advance and is non-refundable: no refunds for cancelling before the end of the paid-up month, and no refunds or credits for partial months, plan… |
 PayPalOnline | Withdraw or transfer any balance: from the business account for a business account, or from the Balance Account for a…Who: The account holder | When the account closes; PayPal then cancels any scheduled or incomplete transactions. Closing a personal account also closes its linked… | Not stated |
| RescueTimeOnline · Apple · Google Play | Click your display name in the top-right corner and choose Account SettingsWho: The account holder, signed in | Paid features remain available through the end of the current billing cycle, then the account reverts to the free Lite plan and you won't… | Notice: None; you can cancel at any time. Annual subscribers get a reminder email one week before renewal |
 RipplingContract | Find the end date of the current Subscription Term in your Order FormWho: The customer company, through someone authorized to give notice for it | At the end of the current Subscription Term | Contract notice: Written notice of non-renewal at least 30 days before the end of the current Subscription Term |
 Rocket LawyerOnline | Sign in, then follow Rocket Lawyer's online downgrade instructions in its FAQsWho: The member, signed in to the account | Not stated | Notice: On a free trial, cancel before the trial ends: otherwise you join the paid membership automatically and are charged the monthly or annual fee |
 RUN Powered by ADPOnline | Sign in to RUN, select the Service Requests icon in the top navigation bar, then click Add New Request, and ask ADP to…Who: The client business, through a RUN administrator | Not stated | Not stated |
 SimplePracticeOnline | Navigate to Settings > Practice > Plan info and click Cancel accountWho: You, signed in to your SimplePractice account (SimplePractice can't cancel it for you) | Immediately: the account is canceled and you can no longer access it | Refunds: SimplePractice doesn't offer refunds |
 StripeOnline | Before closing, pay out any existing balance, export the account's data to CSV, and settle any refunds or disputes you…Who: The account owner, in the Stripe Dashboard | When you close it: after that you can no longer process refunds, issue payments or respond to customer disputes, and the account can't be… | Not stated |
 TherapyNotesOnline | Before cancelling, export the practice's data: at least download each patient's notesWho: The practice (TherapyNotes doesn't say which role can terminate) | Not stated | Not stated |
| Time DoctorOnline · Contract | Log in as the company owner and open Settings / BillingWho: The company owner only | Not stated. If support hasn't replied within 72 hours the request goes to the Finance Team, which confirms completion, usually within 24 to… | Refunds: No refunds are issued after the trial ends, except in cases of service downtime or if a cancellation request was submitted but not processedContract notice: Written notice of non-renewal at least thirty (30) days before the end of the current term |
| TimeCampOnline | Click your avatar in the upper-right corner and select SubscriptionWho: The Administrator of the account | At the end of the current billing period | Notice: None; the next period is charged automatically on the last day of the current one, so cancel before then |
| TMetricOnline | Sign in as the workspace ownerWho: The workspace owner only | The plan is canceled after the end of the current subscription, and the workspace then switches to the Free plan | Refunds: Annual subscriptions: refund within 30 days of purchase |
 Toggl TrackOnline · Contract | Sign in to the Toggl Track web app and click Subscription in the left-side menuWho: An organization admin (the user who created the organization is automatically its owner/admin) | The organization stays on the paid plan until the end of the current billing cycle and isn't charged again | Refunds: No refund unless the charge was a system error |
 WaveOnline · Apple · Google Play | Sign in at waveapps.com and click your business name in the top right cornerWho: A user signed in to the business who can open Business settings (the help page names no role) | Pro or Receipts Plan features stay until the end of the current subscription period | Notice: None stated: you can unsubscribe at any time, and it takes effect at the end of the billing period |
 When I WorkOnline | Export the users, schedules, requests and timesheets you want to keep (see export)Who: The account admin (if you don't see Account & Billing, you aren't the admin) | Immediately: you lose access to the account and its data, and you aren't charged again | Refunds: No refunds for cancellation or early termination, and no refunds or credits for partial months |
 XeroOnline · Partner | Sign in to Xero as the subscriberWho: The subscriber: whoever created the subscription and pays for it | Under the Terms, termination takes effect one month after notice | Notice: One month's notice in advance (Terms of Use) |
 ZenBusinessOnline | Log in at zenbusiness.com and click the profile iconWho: The account holder, signed in at zenbusiness.com | Do Not Renew: the subscription continues until the current term ends, then doesn't renew | Notice: None stated. For domains, the Terms say upcoming renewals may be cancelled 15 days before the renewal purchase |
| ZipBooksOnline | Back up your data and delete any content you don't want kept on ZipBooks' serversWho: The account holder (the Terms call this the Customer) | Not stated | Not stated |
 ZipRecruiterOnline | Sign in to your ZipRecruiter employer dashboard and click the Account tab to see your plan optionsWho: The employer account holder, signed in | The subscription is cancelled at the end of the subscription period you chose (monthly or annual), and you aren't billed again | Not stated |
 Zoho BooksOnline | Log in to your Zoho Books organization and go to SettingsWho: A user who can open Settings, Manage Subscription (the help page names no role) | At the end of the current billing cycle if you tick the Downgrade automatically option | Notice: Zoho's Terms: to stop a renewal, downgrade to a free plan or tell Zoho at least 7 days before the renewal date |
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