Business software · Accounting, invoicing and payroll

How to cancel Invoice Ninja

Hosted Pro and Enterprise plans auto-bill until you downgrade or cancel the plan; deleting the account (Settings, Account Management, Danger Zone) wipes all data permanently. Monthly payers can get that month refunded; annual payers have 30 days from payment. Plans bought in the iOS app are cancelled through Apple.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

Open Invoice Ninja's cancel page

The short answer

  • Where: Sign in to the web app, open Settings, then Account Management (app.invoicing.co).
  • When it ends: Auto-billing stops once the paid plan is downgraded or cancelled.
  • Billed by someone else? Cancel with them instead: Apple.
  • Before you go: export A complete backup of the selected company: settings and data. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • A complete backup of the selected company: settings and data: Use the JSON export under Settings, Import | Export, once for each company; the export runs in the background and the download link arrives by email (JSON backup in a downloadable zip). One company per export, and the emailed download link expires daily. A JSON backup can later be imported into another company or reinstalled into an existing one invoiceninja.github.io

What happens to your data

Deleting the account is irreversible and wipes all data from Invoice Ninja's system; if a restore turns out to be possible later, it costs $140 for Free accounts and $70 for Pro and Enterprise accounts. Free accounts inactive for three months are treated as ghost accounts and scheduled for irreversible deletion.

What you lose

  • Every company and record on the account, if you delete the account or purge data
  • The selected company, if you use Delete Company
  • Pro and Enterprise features, once you move to the Free plan

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Downgrade or cancel the paid plan

Online, self-serve Hosted Pro and Enterprise plans paid by card, monthly or annually. Who can cancel: A user signed in to the hosted web app who can open Settings.

  1. Sign in to the web app, open Settings, then Account ManagementYou should see: the Overview, where Plan shows your current Invoice Ninja plan
  2. Downgrade to the Free plan or cancel the Pro or Enterprise plan: Invoice Ninja's terms say this is what stops auto-billing
  3. To get your money back, email contact@invoiceninja.com within 30 days of upgrading (annual plans: within 30 days of the payment date)
Confirm it worked
Plan, under Settings, Account Management, shows your current plan
Access ends
Auto-billing stops once the paid plan is downgraded or cancelled
Refunds
Monthly payers can cancel within the active month for a full refund of that month; annual payers have 30 days from any payment date to cancel and request a full refund. All paid plans carry a 30-day money back promise
Open the page
Source: invoiceninja.com invoiceninja.com invoiceninja.com invoiceninja.github.io

Delete the account and all data

Online, self-serve Any hosted account, free or paid, when you want everything removed. Who can cancel: A user signed in to the hosted web app who can open Settings.

  1. Export a JSON backup of each company first (see export below)
  2. Go to Settings, then Account Management, then Danger Zone
  3. Click Delete Account and confirm in the confirmation windowYou should see: a confirmation modal before the deletion is final
Access ends
Once confirmed, the deletion is irreversible and all data is wiped from Invoice Ninja's system
Open the page
Source: invoiceninja.github.io invoiceninja.github.io invoiceninja.com

Bought in the iOS app

In the billing platform's settings Pro or Enterprise plans bought as in-app purchases in the Invoice Ninja app for iPhone, iPad or Mac. Who can cancel: The Apple Account that bought the plan. Everything Apple bills, in one place.

  1. On iPhone or iPad, open Settings and tap your name, then Subscriptions
  2. Tap the Invoice Ninja subscription, then Cancel Subscription
Confirm it worked
If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled
Source: apps.apple.com support.apple.com

Questions people ask

Can I get a refund if I cancel Invoice Ninja?

Downgrade or cancel the paid plan: Monthly payers can cancel within the active month for a full refund of that month; annual payers have 30 days from any payment date to cancel and request a full refund. All paid plans carry a 30-day money back promise.

Source: invoiceninja.com invoiceninja.com invoiceninja.com

If I cancel Invoice Ninja, when does my access end?

Downgrade or cancel the paid plan: Auto-billing stops once the paid plan is downgraded or cancelled. Delete the account and all data: Once confirmed, the deletion is irreversible and all data is wiped from Invoice Ninja's system.

Source: invoiceninja.com invoiceninja.github.io

How do I cancel Invoice Ninja if I pay through Apple?

Bought in the iOS app: On iPhone or iPad, open Settings and tap your name, then Subscriptions. Tap the Invoice Ninja subscription, then Cancel Subscription.

Source: support.apple.com

What happens to my data when I cancel Invoice Ninja?

Deleting the account is irreversible and wipes all data from Invoice Ninja's system; if a restore turns out to be possible later, it costs $140 for Free accounts and $70 for Pro and Enterprise accounts. Free accounts inactive for three months are treated as ghost accounts and scheduled for irreversible deletion.

Source: invoiceninja.com invoiceninja.github.io invoiceninja.github.io

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan The Free plan is free forever with 5 clients and unlimited invoicing invoiceninja.com
  • Pay yearly Paying annually gives 2 months free (for example, $28 saved on Pro) invoiceninja.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Export a JSON backup of every company before deleting: deletion is irreversible
  • Delete Company removes only the selected company; Purge Data wipes every company and record but isn't described as cancelling the plan
  • Deactivating a company pauses its emails, recurring invoices and notifications; it isn't described as stopping the plan's billing
  • A plan bought in the iOS app is billed by Apple: cancel it in Apple's subscription settings
  • Refund windows: within the active month for monthly plans, and 30 days from any payment date for annual plans; the support page says to contact Invoice Ninja within 30 days of upgrading
  • Download each company's JSON backup soon after the email arrives: the link expires daily

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/invoice_ninja.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Terms of Service you are agreeing to allow Invoice Ninja to auto-bill your credit card monthly or annually (paid plans auto-bill)
  2. Terms of Service In order to stop auto-billing for "Pro" or "Enterprise" accounts, you must downgrade or cancel your account. (what stops the billing)
  3. Terms of Service For those members that pay monthly, you can cancel within your active month at any time for a full refund of that month. (the monthly refund)
  4. Terms of Service For those members that pay annually, you have a 30-day grace period from any payment date to cancel and request a full refund. (the annual refund window)
  5. Terms of Service Free accounts that have been inactive for a period of three (3) months will be considered 'ghost' accounts and scheduled for irreversible deletion. (inactive free accounts are deleted)
  6. Pricing All paid plans come with a 30-day money back promise. If you're not satisfied for any reason within 30 days of upgrading, contact us for a full refund. (the 30-day money back promise)
  7. Pricing 5 Clients + Unlimited Invoicing (the Free plan's limits)
  8. Pricing Free forever · No credit card required · 30-day money back guarantee (the Free plan is free forever)
  9. Contact Us All paid plans come with a 30-day money back promise. Contact Us within 30 days of upgrading for a full refund. (asking for the refund)
  10. Contact Us contact@invoiceninja.com (the support email address)
  11. Basic Settings Plan — Your current Invoice Ninja plan (where the current plan is shown)
  12. Hosted Delete Account Settings > Account Managment > Danger Zone (where account deletion starts)
  13. Hosted Delete Account Once confirmed, this is irreversable. All data will be wiped from our system. (deletion is permanent and wipes all data)
  14. Hosted Delete Account confirmation modal (the confirmation step)
  15. Basic Settings The JSON export produces a complete backup of the selected company — settings and data — as a downloadable zip. (the JSON backup export, delivered as a zip)
  16. Pricing Save $28 — 2 months free! (the annual billing saving)
  17. Basic Settings Imports can bring a JSON backup into a different company or reinstall it into an existing one. (restoring a JSON backup)
  18. Basic Settings Purge Data — Permanently wipes every company and record on the account (what Purge Data does)
  19. Basic Settings Delete Company — Permanently deletes the currently selected company (what Delete Company does)
  20. Invoice Ninja on the App Store Pro - Month $13.99 (plans are sold as in-app purchases)
  21. Cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (the Apple cancel steps)
  22. Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm an Apple cancellation)
  23. Basic Settings Activate Company — Deactivating pauses emails, recurring invoices, and notifications (what deactivating a company does)
  24. Basic Settings with a download link when it's ready (links expire daily). (the export download link is emailed and expires daily)
  25. Terms of Service in the case that a data restore is possible, the fee is $140 for Free accounts and $70 for Pro & Enterprise accounts. (the fee for restoring a deleted account)

Not confirmed yet

  • Invoice Ninja's public docs don't name the button for downgrading or cancelling a Pro or Enterprise plan, or say who on the account can do it
  • When paid features end after downgrading or cancelling isn't stated in Invoice Ninja's terms or docs
  • Invoice Ninja's own help pages don't mention App Store billing; the iOS app's App Store listing sells Pro and Enterprise plans as in-app purchases
  • Whether deleting the account also cancels a paid plan isn't stated; downgrade or cancel the plan first

Independent re-check, 2026-10-06

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).