Business software · Accounting, invoicing and payroll

How to cancel BILL

Submit a cancellation request from your BILL account or through BILL's customer support portal. Subscription accounts stop on the last day of the current billing cycle (later if payments are still pending). Gotcha: no prorated refund, fees accrue until that date, and an outstanding loan delays cancellation until it's repaid.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Sign in to your BILL account and submit a request to cancel the account (or to deactivate individual users), or submit it through BILL's customer support portal.
  • When it ends: On the last day of the current billing cycle if there are no pending payments (or they'll be completed before the cycle ends); otherwise on the last day of the next billing cycle or when the last requested payment is completed, whichever is later. An outstanding loan delays it until fully repaid.
  • Want to keep it for less? Fewer seats and more. Options

Before you cancel

What happens to your data

After you cancel, BILL and the banks that offer services through BILL may keep copies of the data you uploaded or created, such as user data, bills and documents, as required or permitted by law, the agreement or BILL's Privacy Notice.

What you lose

  • Access to your BILL account

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Subscription accounts

Web form BILL accounts with recurring subscription fees, such as the Accounts Payable & Receivable plans (Essentials, Team, Corporate). Who can cancel: The BILL account holder.

  1. Sign in to your BILL account and submit a request to cancel the account (or to deactivate individual users), or submit it through BILL's customer support portal
Access ends
On the last day of the current billing cycle if there are no pending payments (or they'll be completed before the cycle ends); otherwise on the last day of the next billing cycle or when the last requested payment is completed, whichever is later. An outstanding loan delays it until fully repaid
Refunds
No prorated refund of any part of the subscription fee for the current subscription period
Fees
You owe all Service Fees that accrue up to the effective date of cancellation
Source: bill.com bill.com

Accounts without subscription fees

Web form BILL accounts that don't pay recurring subscription fees. Who can cancel: The BILL account holder.

  1. Sign in to your BILL account and submit a request to cancel it, or submit it through BILL's customer support portal
Access ends
When BILL processes the request, or when the last requested payment is posted and completed, whichever is later
Fees
You owe all Service Fees that accrue up to the effective date of cancellation
Source: bill.com

Questions people ask

Can I get a refund if I cancel BILL?

Subscription accounts: No prorated refund of any part of the subscription fee for the current subscription period.

Source: bill.com

If I cancel BILL, when does my access end?

Subscription accounts: On the last day of the current billing cycle if there are no pending payments (or they'll be completed before the cycle ends); otherwise on the last day of the next billing cycle or when the last requested payment is completed, whichever is later. An outstanding loan delays it until fully repaid. Accounts without subscription fees: When BILL processes the request, or when the last requested payment is posted and completed, whichever is later.

Source: bill.com bill.com

Is there a fee to cancel BILL?

Subscription accounts: You owe all Service Fees that accrue up to the effective date of cancellation.

Source: bill.com

What happens to my data when I cancel BILL?

After you cancel, BILL and the banks that offer services through BILL may keep copies of the data you uploaded or created, such as user data, bills and documents, as required or permitted by law, the agreement or BILL's Privacy Notice.

Source: bill.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Fewer seats Accounts Payable & Receivable plans are priced per user per month: ask to deactivate users you no longer need instead of cancelling. A deactivation takes effect on the last billing day of the cycle, or sooner once BILL processes it bill.com bill.com
  • Cheaper plan Request a plan change to a cheaper AP & AR plan from your account/billing settings: Essentials is $49 per user per month, below Team and Corporate bill.com
  • Free plan BILL Spend & Expense (corporate cards, budgets, expense tracking) is $0 per user per month, if that's all you need bill.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Subscriptions renew automatically each billing cycle until a user is deactivated or the account is cancelled
  • Cancelling is a request made from the BILL account or through the customer support portal
  • Payments still pending at the end of the cycle push the cancellation to the next cycle's end or the last payment's completion, whichever is later
  • An outstanding loan delays the cancellation until it's fully repaid
  • Fees keep accruing until the effective date of cancellation, and the current period isn't refunded pro rata

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/bill_com.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. BILL Terms of Service You may request to deactivate a User or cancel Your BILL account at any time by submitting a request through Your BILL account or through Our customer support portal. (how to cancel)
  2. BILL Terms of Service Your Subscription Account will automatically renew each billing cycle unless You request to deactivate a User or cancel your account. (auto-renewal)
  3. BILL Terms of Service You will not be eligible for a prorated refund (no prorated refund)
  4. BILL Terms of Service You will be responsible for all Service Fees that accrue up to the effective date of cancelation. (fees until cancellation)
  5. BILL Terms of Service If You have any outstanding loan, the account cancelation will be effective on the date on which all principal, interest and indebtedness have been paid in full. (loans delay cancellation)
  6. BILL Terms of Service BILL and the banks that offer services through BILL may maintain copies of any information or data that You upload to or create in the Service (data kept after cancelling)
  7. Pricing priced per user per month for direct customers (AP & AR plans are priced per user per month)
  8. Pricing BILL Spend & Expense plan is $0 per user per month and includes corporate cards, budgets, expense tracking (the free Spend & Expense plan)
  9. Pricing sign in to your BILL account, go to your account/billing settings, and review which plan you're on, update user counts, or request a plan change (where the plan, user count and plan changes are managed)
  10. BILL Terms of Service the cancelation will be effective on the last day of the then-current billing cycle for Your Subscription Account, if there are no pending payments on the BILL account (when a subscription account's cancellation takes effect)
  11. BILL Terms of Service the last day of the next billing cycle or the date on which the last requested payment is posted and completed, whichever is later. (pending payments push the date back)
  12. BILL Terms of Service the User deactivation will be effective on the last billing day of the then-current billing cycle for the Subscription Account or the date such request is processed (when a user deactivation takes effect)
  13. BILL Terms of Service will be effective on the date the request is processed or the date on which the last requested payment is posted and completed, whichever is later. (non-subscription accounts)
  14. Pricing $ 49 user/ month (the Essentials plan price, the lowest AP & AR tier)

Not confirmed yet

  • The in-app steps and screen names for requesting cancellation aren't confirmed; they would be in BILL's help center (help.bill.com)
  • Who in a BILL organization may request cancellation (for example, only the Administrator) isn't stated in BILL's terms
  • How to export bills, documents and payment history before cancelling isn't covered in BILL's terms; it would be in BILL's help center
  • Terms for Enterprise (custom-priced) contracts aren't on BILL's public pages

Independent re-check, 2026-10-07

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).