{
 "id": "bill_com",
 "name": "BILL",
 "category": "business_finance",
 "website": "https://www.bill.com",
 "domains": [
  "bill.com"
 ],
 "summary": "Submit a cancellation request from your BILL account or through BILL's customer support portal. Subscription accounts stop on the last day of the current billing cycle (later if payments are still pending). Gotcha: no prorated refund, fees accrue until that date, and an outstanding loan delays cancellation until it's repaid.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "BILL accounts with recurring subscription fees, such as the Accounts Payable & Receivable plans (Essentials, Team, Corporate)",
   "who": "The BILL account holder",
   "method": "form",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to your BILL account and submit a request to cancel the account (or to deactivate individual users), or submit it through BILL's customer support portal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "On the last day of the current billing cycle if there are no pending payments (or they'll be completed before the cycle ends); otherwise on the last day of the next billing cycle or when the last requested payment is completed, whichever is later. An outstanding loan delays it until fully repaid",
   "notice": null,
   "refund": "No prorated refund of any part of the subscription fee for the current subscription period",
   "fees": "You owe all Service Fees that accrue up to the effective date of cancellation",
   "source_ids": [
    "s1",
    "s2",
    "s12",
    "s13",
    "s3",
    "s4",
    "s5",
    "s11"
   ],
   "label": "Subscription accounts"
  },
  {
   "channel": "direct_web",
   "label": "Accounts without subscription fees",
   "applies_to": "BILL accounts that don't pay recurring subscription fees",
   "who": "The BILL account holder",
   "method": "form",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to your BILL account and submit a request to cancel it, or submit it through BILL's customer support portal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "When BILL processes the request, or when the last requested payment is posted and completed, whichever is later",
   "notice": null,
   "refund": null,
   "fees": "You owe all Service Fees that accrue up to the effective date of cancellation",
   "source_ids": [
    "s1",
    "s15",
    "s4",
    "s5"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "Accounts Payable & Receivable plans are priced per user per month: ask to deactivate users you no longer need instead of cancelling. A deactivation takes effect on the last billing day of the cycle, or sooner once BILL processes it",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s7",
    "s11",
    "s14"
   ]
  },
  {
   "type": "downgrade",
   "what": "Request a plan change to a cheaper AP & AR plan from your account/billing settings: Essentials is $49 per user per month, below Team and Corporate",
   "evidence": "documented",
   "source_ids": [
    "s11",
    "s16"
   ]
  },
  {
   "type": "free_plan",
   "what": "BILL Spend & Expense (corporate cards, budgets, expense tracking) is $0 per user per month, if that's all you need",
   "evidence": "documented",
   "source_ids": [
    "s10"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The effective date of cancellation: for subscription accounts, normally the last day of the current billing cycle",
  "data_kept": "After you cancel, BILL and the banks that offer services through BILL may keep copies of the data you uploaded or created, such as user data, bills and documents, as required or permitted by law, the agreement or BILL's Privacy Notice",
  "you_lose": [
   "Access to your BILL account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Subscriptions renew automatically each billing cycle until a user is deactivated or the account is cancelled",
   "Cancelling is a request made from the BILL account or through the customer support portal",
   "Payments still pending at the end of the cycle push the cancellation to the next cycle's end or the last payment's completion, whichever is later",
   "An outstanding loan delays the cancellation until it's fully repaid",
   "Fees keep accruing until the effective date of cancellation, and the current period isn't refunded pro rata"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.bill.com/legal/terms-of-service",
   "title": "BILL Terms of Service",
   "publisher": "vendor",
   "quote": "You may request to deactivate a User or cancel Your BILL account at any time by submitting a request through Your BILL account or through Our customer support portal.",
   "supports": "how to cancel"
  },
  {
   "id": "s2",
   "url": "https://www.bill.com/legal/terms-of-service",
   "title": "BILL Terms of Service",
   "publisher": "vendor",
   "quote": "Your Subscription Account will automatically renew each billing cycle unless You request to deactivate a User or cancel your account.",
   "supports": "auto-renewal"
  },
  {
   "id": "s3",
   "url": "https://www.bill.com/legal/terms-of-service",
   "title": "BILL Terms of Service",
   "publisher": "vendor",
   "quote": "You will not be eligible for a prorated refund",
   "supports": "no prorated refund"
  },
  {
   "id": "s4",
   "url": "https://www.bill.com/legal/terms-of-service",
   "title": "BILL Terms of Service",
   "publisher": "vendor",
   "quote": "You will be responsible for all Service Fees that accrue up to the effective date of cancelation.",
   "supports": "fees until cancellation"
  },
  {
   "id": "s5",
   "url": "https://www.bill.com/legal/terms-of-service",
   "title": "BILL Terms of Service",
   "publisher": "vendor",
   "quote": "If You have any outstanding loan, the account cancelation will be effective on the date on which all principal, interest and indebtedness have been paid in full.",
   "supports": "loans delay cancellation"
  },
  {
   "id": "s6",
   "url": "https://www.bill.com/legal/terms-of-service",
   "title": "BILL Terms of Service",
   "publisher": "vendor",
   "quote": "BILL and the banks that offer services through BILL may maintain copies of any information or data that You upload to or create in the Service",
   "supports": "data kept after cancelling"
  },
  {
   "id": "s7",
   "url": "https://www.bill.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "priced per user per month for direct customers",
   "supports": "AP & AR plans are priced per user per month"
  },
  {
   "id": "s10",
   "url": "https://www.bill.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "BILL Spend & Expense plan is $0 per user per month and includes corporate cards, budgets, expense tracking",
   "supports": "the free Spend & Expense plan"
  },
  {
   "id": "s11",
   "url": "https://www.bill.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "sign in to your BILL account, go to your account/billing settings, and review which plan you're on, update user counts, or request a plan change",
   "supports": "where the plan, user count and plan changes are managed"
  },
  {
   "id": "s12",
   "url": "https://www.bill.com/legal/terms-of-service",
   "title": "BILL Terms of Service",
   "publisher": "vendor",
   "quote": "the cancelation will be effective on the last day of the then-current billing cycle for Your Subscription Account, if there are no pending payments on the BILL account",
   "supports": "when a subscription account's cancellation takes effect"
  },
  {
   "id": "s13",
   "url": "https://www.bill.com/legal/terms-of-service",
   "title": "BILL Terms of Service",
   "publisher": "vendor",
   "quote": "the last day of the next billing cycle or the date on which the last requested payment is posted and completed, whichever is later.",
   "supports": "pending payments push the date back"
  },
  {
   "id": "s14",
   "url": "https://www.bill.com/legal/terms-of-service",
   "title": "BILL Terms of Service",
   "publisher": "vendor",
   "quote": "the User deactivation will be effective on the last billing day of the then-current billing cycle for the Subscription Account or the date such request is processed",
   "supports": "when a user deactivation takes effect"
  },
  {
   "id": "s15",
   "url": "https://www.bill.com/legal/terms-of-service",
   "title": "BILL Terms of Service",
   "publisher": "vendor",
   "quote": "will be effective on the date the request is processed or the date on which the last requested payment is posted and completed, whichever is later.",
   "supports": "non-subscription accounts"
  },
  {
   "id": "s16",
   "url": "https://www.bill.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "$ 49 user/ month",
   "supports": "the Essentials plan price, the lowest AP & AR tier"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The in-app steps and screen names for requesting cancellation aren't confirmed; they would be in BILL's help center (help.bill.com)",
   "Who in a BILL organization may request cancellation (for example, only the Administrator) isn't stated in BILL's terms",
   "How to export bills, documents and payment history before cancelling isn't covered in BILL's terms; it would be in BILL's help center",
   "Terms for Enterprise (custom-priced) contracts aren't on BILL's public pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-07",
   "result": "partial",
   "notes": [
    "Re-checked cancellation, auto-renewal, effective dates, pending payments, loans, refunds, fees and data retention against BILL's terms: all confirmed",
    "Added a cheaper-plan option: plan changes and user counts are managed in account/billing settings, and Essentials is the lowest AP & AR tier",
    "Replaced a bare price fragment with the pricing page's statement that plans are priced per user per month",
    "The in-app cancel steps in BILL's help center couldn't be re-checked, so the level stays partial",
    "Scoped Oct 7 review of the current BILL General Terms: the no-prorated-refund wording remains applicable to a Subscription Account. The quote was shortened to an exact clause fragment because the published sentence runs directly into the next pending-payment clause without punctuation. Existing pending-payment timing exceptions remain in the packet. Original checked_on is preserved; this was not a whole-packet recheck."
   ]
  }
 },
 "page": "https://stackcut.io/cancel/bill_com",
 "json": "https://stackcut.io/exits/bill_com.json",
 "evidence": {
  "packet_revision": "14fb954509e16cf0e101766170fdaa38a1e04e3b46caa5475d6f67f485b70f29",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "bill-com--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "bill-com--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}