Business software · Accounting, invoicing and payroll

How to cancel ClockShark

Monthly subscriptions end with written notice sent by email, at least 30 days ahead. Contracts (the pricing page says three years) renew automatically unless ended under your order, so read the order first. Fees are non-refundable. Back up your Client Data within 365 days of termination.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Send ClockShark written notice by email, to the email address ClockShark has recently used to communicate with you, saying you want to end the monthly subscription.
  • When it ends: At least 30 days after written notice.
  • Before you go: export Client Data (a backup). What to save
  • Want to keep it for less? Fewer seats and more. Options

Before you cancel

Export first

  • Client Data (a backup): The terms say you may obtain a backup of the Client Data during the term and for 365 days after termination. They don't say how to get it. Only during the term and for 365 days after termination. From day 366 after termination, ClockShark may permanently delete the Client Data clockshark.com

What happens to your data

A backup of Client Data is available for 365 days after termination. From day 366, ClockShark may permanently delete it.

What you lose

  • Access to the services: upon termination you must immediately stop using them
  • Client Data from day 366 after termination

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Monthly subscription, by email

By email Monthly subscriptions (the terms cover them; the pricing page says a three-year contract applies to all plans). Who can cancel: The customer on the subscription (the terms don't name a role).

  1. Send ClockShark written notice by email, to the email address ClockShark has recently used to communicate with you, saying you want to end the monthly subscription
  2. Allow at least 30 days after the notice before the subscription ends
Confirm it worked
Keep your sent email: the terms deem an emailed notice received when it is sent, unless you get an automated message that it wasn't delivered
Access ends
At least 30 days after written notice
Notice
At least 30 days' written notice
Refunds
Except as required by law, all fees are non-refundable
Source: clockshark.com clockshark.com

Multi-year contract or order

By email Multi-year agreements set by an order form (the pricing page says a three-year contract applies to all plans). Who can cancel: The customer named on the order.

  1. Read your order form for the term, renewal and any non-renewal notice period. The public terms don't set one
  2. To end the contract, send written notice by email to ClockShark, as the order and terms require, before the term renews
Confirm it worked
Keep your sent email: the terms deem an emailed notice received when it is sent, unless you get an automated message that it wasn't delivered
Access ends
Services renew automatically unless terminated in accordance with the agreement or your order
Refunds
Except as required by law, all fees are non-refundable
Fees
Fees are payable as set out in your order. If ClockShark ends the agreement for your breach, all fees payable for the remainder of the then-current term become due
Source: clockshark.com clockshark.com

Questions people ask

Can I get a refund if I cancel ClockShark?

Monthly subscription, by email: Except as required by law, all fees are non-refundable.

Source: clockshark.com

If I cancel ClockShark, when does my access end?

Monthly subscription, by email: At least 30 days after written notice. Multi-year contract or order: Services renew automatically unless terminated in accordance with the agreement or your order.

Source: clockshark.com

Is there a fee to cancel ClockShark?

Multi-year contract or order: Fees are payable as set out in your order. If ClockShark ends the agreement for your breach, all fees payable for the remainder of the then-current term become due.

Source: clockshark.com

How long before renewal do I need to cancel ClockShark?

Monthly subscription, by email: At least 30 days' written notice.

Source: clockshark.com

What happens to my data when I cancel ClockShark?

A backup of Client Data is available for 365 days after termination. From day 366, ClockShark may permanently delete it.

Source: clockshark.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Fewer seats Deactivate users you no longer need: you pay only for active users, for the days they were active clockshark.com

For AI agents

  • Notice under the terms must be in writing and sent by email; a phone call alone is not written notice
  • For billing questions, call 800-828-0689 (US and Canada) or use the support form with the case type Billing & Payment; the support page doesn't say cancellations are handled there
  • The 14-day trial has all Pro features and needs no credit card
  • Back up your Client Data within 365 days of termination
  • Fees are non-refundable except as required by law

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/clockshark.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Terms and Conditions Separately, either party may terminate any monthly subscription at any time on at least 30 days' written notice. (monthly subscriptions end on 30 days' written notice)
  2. Terms and Conditions Notice given under this agreement must be in writing and sent by email to the email address (notice must be written and emailed)
  3. Terms and Conditions A notice sent by email is deemed received at the time it is sent, (when an emailed notice counts as received)
  4. Terms and Conditions unless the sender receives an automated message that the email has not been delivered. (delivery-failure exception)
  5. Terms and Conditions Services renew automatically unless terminated in accordance with the agreement or your order. (contracts renew automatically)
  6. Terms and Conditions Fees are payable as set out in your order. (fees come from the order)
  7. Terms and Conditions all fees payable for the remainder of the then-current term (fees for the rest of the term if ClockShark ends it for breach)
  8. Terms and Conditions Except as required by law, all fees are non-refundable. (no refunds except as the law requires)
  9. Terms and Conditions During the term and for 365 days after termination of the services, you may obtain a backup of the Client Data. (the backup window)
  10. Terms and Conditions From day 366 after termination, ClockShark may permanently delete the Client Data. (deletion from day 366)
  11. End User License Agreement Upon termination, you must immediately cease use of the Services. (access ends on termination)
  12. ClockShark pricing Contract term of three (3) years applies to all pricing plans. (the three-year contract on the pricing page)
  13. ClockShark pricing You'll only pay for users that are active, for the days they were active. (pay for active users only)
  14. Contact Support Thanks for reaching out! Please use this form to request support or call 1-800-828-0689. (phone and form contact)
  15. Contact Support Billing & Payment (the billing case type on the form)
  16. Terms and Conditions to the email address each party has recently used to communicate with the other. (where emailed notice goes)
  17. ClockShark pricing Trial accounts are provisioned with all the features of the Pro plan for 14 days. (the 14-day trial)
  18. ClockShark pricing No credit card required (the trial needs no card)
  19. Contact Support Toll-Free (US and Canada) 800-828-0689 (support phone line)

Not confirmed yet

  • Whether you can cancel inside the ClockShark app, and the steps, aren't on ClockShark's public help pages
  • The pricing page says a three-year contract applies to all plans, while the terms also cover monthly subscriptions; your order decides which applies
  • The public terms give no non-renewal notice period for contracts; your order form may set one
  • The public terms don't say what a customer owes for ending a contract early
  • How ClockShark confirms a cancellation isn't documented
  • Report and timesheet export steps aren't on ClockShark's public help pages; only the Client Data backup right is documented

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).