{
 "id": "clockshark",
 "name": "ClockShark",
 "category": "business_finance",
 "website": "https://www.clockshark.com",
 "domains": [
  "clockshark.com",
  "app.clockshark.com",
  "help.clockshark.com"
 ],
 "summary": "Monthly subscriptions end with written notice sent by email, at least 30 days ahead. Contracts (the pricing page says three years) renew automatically unless ended under your order, so read the order first. Fees are non-refundable. Back up your Client Data within 365 days of termination.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Monthly subscription, by email",
   "applies_to": "Monthly subscriptions (the terms cover them; the pricing page says a three-year contract applies to all plans)",
   "who": "The customer on the subscription (the terms don't name a role)",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Send ClockShark written notice by email, to the email address ClockShark has recently used to communicate with you, saying you want to end the monthly subscription",
     "expect": null
    },
    {
     "do": "Allow at least 30 days after the notice before the subscription ends",
     "expect": null
    }
   ],
   "confirm_by": "Keep your sent email: the terms deem an emailed notice received when it is sent, unless you get an automated message that it wasn't delivered",
   "effective": "At least 30 days after written notice",
   "notice": "At least 30 days' written notice",
   "refund": "Except as required by law, all fees are non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s8",
    "s11",
    "s16"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Multi-year contract or order",
   "applies_to": "Multi-year agreements set by an order form (the pricing page says a three-year contract applies to all plans)",
   "who": "The customer named on the order",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Read your order form for the term, renewal and any non-renewal notice period. The public terms don't set one",
     "expect": null
    },
    {
     "do": "To end the contract, send written notice by email to ClockShark, as the order and terms require, before the term renews",
     "expect": null
    }
   ],
   "confirm_by": "Keep your sent email: the terms deem an emailed notice received when it is sent, unless you get an automated message that it wasn't delivered",
   "effective": "Services renew automatically unless terminated in accordance with the agreement or your order",
   "notice": null,
   "refund": "Except as required by law, all fees are non-refundable",
   "fees": "Fees are payable as set out in your order. If ClockShark ends the agreement for your breach, all fees payable for the remainder of the then-current term become due",
   "source_ids": [
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s12"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "Deactivate users you no longer need: you pay only for active users, for the days they were active",
   "evidence": "documented",
   "source_ids": [
    "s13"
   ]
  }
 ],
 "export": [
  {
   "data": "Client Data (a backup)",
   "how": "The terms say you may obtain a backup of the Client Data during the term and for 365 days after termination. They don't say how to get it",
   "format": null,
   "limits": "Only during the term and for 365 days after termination. From day 366 after termination, ClockShark may permanently delete the Client Data",
   "source_ids": [
    "s9",
    "s10"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "For a monthly subscription, at least 30 days after written notice. For a contract, as set by the order",
  "data_kept": "A backup of Client Data is available for 365 days after termination. From day 366, ClockShark may permanently delete it",
  "you_lose": [
   "Access to the services: upon termination you must immediately stop using them",
   "Client Data from day 366 after termination"
  ]
 },
 "agent_notes": {
  "sign_in_needed": null,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Notice under the terms must be in writing and sent by email; a phone call alone is not written notice",
   "For billing questions, call 800-828-0689 (US and Canada) or use the support form with the case type Billing & Payment; the support page doesn't say cancellations are handled there",
   "The 14-day trial has all Pro features and needs no credit card",
   "Back up your Client Data within 365 days of termination",
   "Fees are non-refundable except as required by law"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.clockshark.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "Separately, either party may terminate any monthly subscription at any time on at least 30 days' written notice.",
   "supports": "monthly subscriptions end on 30 days' written notice"
  },
  {
   "id": "s2",
   "url": "https://www.clockshark.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "Notice given under this agreement must be in writing and sent by email to the email address",
   "supports": "notice must be written and emailed"
  },
  {
   "id": "s3",
   "url": "https://www.clockshark.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "A notice sent by email is deemed received at the time it is sent,",
   "supports": "when an emailed notice counts as received"
  },
  {
   "id": "s4",
   "url": "https://www.clockshark.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "unless the sender receives an automated message that the email has not been delivered.",
   "supports": "delivery-failure exception"
  },
  {
   "id": "s5",
   "url": "https://www.clockshark.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "Services renew automatically unless terminated in accordance with the agreement or your order.",
   "supports": "contracts renew automatically"
  },
  {
   "id": "s6",
   "url": "https://www.clockshark.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "Fees are payable as set out in your order.",
   "supports": "fees come from the order"
  },
  {
   "id": "s7",
   "url": "https://www.clockshark.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "all fees payable for the remainder of the then-current term",
   "supports": "fees for the rest of the term if ClockShark ends it for breach"
  },
  {
   "id": "s8",
   "url": "https://www.clockshark.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "Except as required by law, all fees are non-refundable.",
   "supports": "no refunds except as the law requires"
  },
  {
   "id": "s9",
   "url": "https://www.clockshark.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "During the term and for 365 days after termination of the services, you may obtain a backup of the Client Data.",
   "supports": "the backup window"
  },
  {
   "id": "s10",
   "url": "https://www.clockshark.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "From day 366 after termination, ClockShark may permanently delete the Client Data.",
   "supports": "deletion from day 366"
  },
  {
   "id": "s11",
   "url": "https://www.clockshark.com/end-user-license-agreement/",
   "title": "End User License Agreement",
   "publisher": "vendor",
   "quote": "Upon termination, you must immediately cease use of the Services.",
   "supports": "access ends on termination"
  },
  {
   "id": "s12",
   "url": "https://www.clockshark.com/pricing/",
   "title": "ClockShark pricing",
   "publisher": "vendor",
   "quote": "Contract term of three (3) years applies to all pricing plans.",
   "supports": "the three-year contract on the pricing page"
  },
  {
   "id": "s13",
   "url": "https://www.clockshark.com/pricing/",
   "title": "ClockShark pricing",
   "publisher": "vendor",
   "quote": "You'll only pay for users that are active, for the days they were active.",
   "supports": "pay for active users only"
  },
  {
   "id": "s14",
   "url": "https://www.clockshark.com/contact-support/",
   "title": "Contact Support",
   "publisher": "vendor",
   "quote": "Thanks for reaching out! Please use this form to request support or call 1-800-828-0689.",
   "supports": "phone and form contact"
  },
  {
   "id": "s15",
   "url": "https://www.clockshark.com/contact-support/",
   "title": "Contact Support",
   "publisher": "vendor",
   "quote": "Billing & Payment",
   "supports": "the billing case type on the form"
  },
  {
   "id": "s16",
   "url": "https://www.clockshark.com/terms/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "to the email address each party has recently used to communicate with the other.",
   "supports": "where emailed notice goes"
  },
  {
   "id": "s17",
   "url": "https://www.clockshark.com/pricing/",
   "title": "ClockShark pricing",
   "publisher": "vendor",
   "quote": "Trial accounts are provisioned with all the features of the Pro plan for 14 days.",
   "supports": "the 14-day trial"
  },
  {
   "id": "s18",
   "url": "https://www.clockshark.com/pricing/",
   "title": "ClockShark pricing",
   "publisher": "vendor",
   "quote": "No credit card required",
   "supports": "the trial needs no card"
  },
  {
   "id": "s19",
   "url": "https://www.clockshark.com/contact-support/",
   "title": "Contact Support",
   "publisher": "vendor",
   "quote": "Toll-Free (US and Canada) 800-828-0689",
   "supports": "support phone line"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Whether you can cancel inside the ClockShark app, and the steps, aren't on ClockShark's public help pages",
   "The pricing page says a three-year contract applies to all plans, while the terms also cover monthly subscriptions; your order decides which applies",
   "The public terms give no non-renewal notice period for contracts; your order form may set one",
   "The public terms don't say what a customer owes for ending a contract early",
   "How ClockShark confirms a cancellation isn't documented",
   "Report and timesheet export steps aren't on ClockShark's public help pages; only the Client Data backup right is documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "partial",
   "notes": [
    "Removed the phone and form route: no ClockShark page says cancelling works that way, and the terms require written notice by email; the phone line is now a tip",
    "Corrected where notice goes: the terms say the email address ClockShark has recently used to communicate with you",
    "Reworded the confirmation to what the terms say about emailed notice",
    "Added the 14-day no-card trial from the pricing page",
    "Rewrote the not-confirmed notes for readers and dropped duplicates",
    "ClockShark's help-center articles couldn't be checked, so in-app cancel and export steps stay unconfirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/clockshark",
 "json": "https://stackcut.io/exits/clockshark.json",
 "evidence": {
  "packet_revision": "59b16e79ac5ea2305f5f8e8b6525c8e8a41c2a6a8f2666acbb4eef6536c8329c",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "clockshark--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "clockshark--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}