Business software · Accounting, invoicing and payroll

How to cancel Connecteam

The account owner clicks the avatar, then Settings, Billing, and selects cancel my subscription; it ends with the billing period. Gotcha: yearly plans renew automatically unless you cancel at least 60 days before they expire, and refunds only apply to yearly plans cancelled in their first 30 days.

By Stackcut · Checked against official help pages on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Export any data you need first (Excel or PDF).
  • When it ends: At the end of the current monthly term: you can use the account until the billing cycle ends and aren't charged after that.
  • Before you go: export Any important account data. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Any important account data: Export it before cancelling (Excel or PDF). After the subscription or account ends, Connecteam has no obligation to keep, export or recover your content help.connecteam.com connecteam.com

What happens to your data

No retention period is documented: after the account or subscription ends you may lose access to your content, and Connecteam has no obligation to keep, export or recover it.

What you lose

  • Use of the account once the billing cycle ends (at once, if refunded)
  • Your team's content, which Connecteam needn't keep or export after the subscription ends

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Monthly plans

Online, self-serve Connecteam paid plans billed monthly. Who can cancel: The account owner (only owners can cancel).

  1. Export any data you need first (Excel or PDF)
  2. Click your avatar at the top right of the dashboard, go to Settings, then BillingYou should see: cancel my subscription
  3. Select cancel my subscription
  4. If the cancel option isn't available, reach out to support with the chat bubble at the bottom right of the screen
Access ends
At the end of the current monthly term: you can use the account until the billing cycle ends and aren't charged after that
Notice
Cancel before the next monthly renewal: subscriptions renew automatically by default
Refunds
None for monthly plans
Fees
Cancelling doesn't affect payment obligations that already exist
Source: help.connecteam.com help.connecteam.com connecteam.com

Yearly plans

Online, self-serve Connecteam paid plans billed yearly. Who can cancel: The account owner (only owners can cancel).

  1. Note your plan's expiry date: the Terms need your cancellation at least 60 days before it, or the plan renews automatically
  2. Export any data you need first (Excel or PDF): a refund blocks access to the account
  3. Click your avatar at the top right, go to Settings, then Billing, and select cancel my subscription
  4. If the cancel option isn't available, contact support with the chat bubble at the bottom right of the screen
Access ends
At the end of your billing period; a full refund blocks access to the account at once
Notice
At least 60 days before the yearly subscription expires; otherwise it renews automatically
Refunds
Cancel within the first 30 days for a prorated refund of the prepaid remaining months; after that, fees are non-refundable
Fees
Cancelling doesn't affect payment obligations that already exist
Source: help.connecteam.com help.connecteam.com connecteam.com help.connecteam.com

By email

By email Connecteam paid plans, monthly or yearly, cancelled in writing instead of in the app. Who can cancel: The customer, or an authorized representative.

  1. Email support@connecteam.com asking to cancel the subscription. For a yearly plan, send it at least 60 days before the plan expires
Access ends
The subscription doesn't renew at the end of its term, provided a yearly plan's cancellation arrives at least 60 days before it expires
Notice
Yearly plans: at least 60 days before the subscription expires; otherwise it renews for another term of the same length
Refunds
Yearly plans cancelled within the first 30 days get a prorated refund of the prepaid remaining term; otherwise fees are non-refundable
Fees
Cancelling doesn't affect payment obligations that already exist
Source: connecteam.com

Questions people ask

Can I get a refund if I cancel Connecteam?

Monthly plans: None for monthly plans. Yearly plans: Cancel within the first 30 days for a prorated refund of the prepaid remaining months; after that, fees are non-refundable. By email: Yearly plans cancelled within the first 30 days get a prorated refund of the prepaid remaining term; otherwise fees are non-refundable.

Source: help.connecteam.com help.connecteam.com connecteam.com help.connecteam.com

If I cancel Connecteam, when does my access end?

Monthly plans: At the end of the current monthly term: you can use the account until the billing cycle ends and aren't charged after that. Yearly plans: At the end of your billing period; a full refund blocks access to the account at once. By email: The subscription doesn't renew at the end of its term, provided a yearly plan's cancellation arrives at least 60 days before it expires.

Source: help.connecteam.com help.connecteam.com connecteam.com

Is there a fee to cancel Connecteam?

Monthly plans: Cancelling doesn't affect payment obligations that already exist.

Source: connecteam.com

How long before renewal do I need to cancel Connecteam?

Monthly plans: Cancel before the next monthly renewal: subscriptions renew automatically by default. Yearly plans: At least 60 days before the yearly subscription expires; otherwise it renews automatically. By email: Yearly plans: at least 60 days before the subscription expires; otherwise it renews for another term of the same length.

Source: connecteam.com help.connecteam.com

What happens to my data when I cancel Connecteam?

No retention period is documented: after the account or subscription ends you may lose access to your content, and Connecteam has no obligation to keep, export or recover it.

Source: connecteam.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan The Small Business plan is free for life for up to 10 users (active and archived together), with no more than 1 Time Clock and 1 Job Schedule; you may need to remove excess users before it can be activated help.connecteam.com
  • Fewer seats Remove paid seats you don't use: avatar, Settings, Billing tab, then Remove seats under Number of seats in your plan. Archived or deleted users keep billing until you remove their seats help.connecteam.com
  • Pay yearly A yearly plan costs the same as 10 months of monthly billing, but it renews unless cancelled at least 60 days before expiry help.connecteam.com connecteam.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Only the account owner can cancel in the app; the Terms also accept a cancellation emailed to support@connecteam.com
  • Yearly plans need cancellation at least 60 days before they expire, under the Terms
  • A yearly plan that renews keeps its price but not any first-term discount
  • Archived or deleted users still bill until you remove the paid seats in Billing
  • A refund blocks access at once: export your data first
  • If the cancel option is missing, use the chat bubble to reach support

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/connecteam.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. How do I cancel my subscription? only owners can cancel a subscription (who can cancel)
  2. How do I cancel my subscription? click on your avatar on the top right > go to settings > billing and select cancel my subscription (the cancel steps)
  3. How do I cancel my subscription? The cancelation will take effect at the end of your billing period, meaning you will be able to use your account until your billing cycle ends (when it takes effect)
  4. How do I cancel my subscription? you will no longer be charged as soon as your billing cycle ends (charges stop at the end of the cycle)
  5. How do I cancel my subscription? reach out to support using the chat bubble at the bottom right of your screen (cancelling through support)
  6. Subscriptions, Cancellations, Refunds and Plan Changes Your subscription will be canceled at the end of the current monthly term. (monthly plans end with the term)
  7. Subscriptions, Cancellations, Refunds and Plan Changes No refund is provided (no refund on monthly plans)
  8. Subscriptions, Cancellations, Refunds and Plan Changes Before canceling, make sure to export any important data (Excel or PDF). (export before cancelling)
  9. Subscriptions, Cancellations, Refunds and Plan Changes Cancel within the first 30 days and receive a prorated refund for the remaining months of your plan. (the yearly refund window)
  10. Connecteam Terms and Conditions in the case of an annual subscription, within no less than 60 days prior to its expiration (the 60-day notice for yearly plans)
  11. Connecteam Terms and Conditions cancellation of a yearly subscription within the first 30 days of the subscription will entitle the Customer to a prorated refund of amounts that were prepaid (the yearly refund in the Terms)
  12. Connecteam Terms and Conditions subscription includes an automatic renewal by default, in order to ensure that You will not experience any interruption of Services. (auto-renewal)
  13. Connecteam Terms and Conditions cancellation does not affect any existing payment obligations (existing obligations remain)
  14. Subscriptions, Cancellations, Refunds and Plan Changes Canceling your account and receiving a full refund will block access to your account. (a refund ends access)
  15. The Small Business Plan Free access for Life, with no expiration date. (the free plan)
  16. The Small Business Plan Adding up to 10 users, a sum of active and archived. (the free plan's user limit)
  17. The Small Business Plan no more than 1 Time Clock and 1 Job Schedule (the free plan's feature limit)
  18. The Small Business Plan Adjustments, such as removing excess users, may be required before activation. (removing users before moving to free)
  19. Seat Pricing Access your Settings by clicking your name avatar at the top right corner of your dashboard. Click on the Billing tab. (where seats are managed)
  20. Seat Pricing Under 'Number of seats in your plan', click on 'Remove seats' (the Remove seats step)
  21. Seat Pricing If you have additional paid seats and decide to archive or delete users, you will continue to be billed for those seats until you manually remove them from your account. (archived users still bill)
  22. Yearly Plans with Connecteam equivalent to paying for 10 months on a monthly subscription (the yearly saving)
  23. Connecteam Terms and Conditions Connecteam will have no obligation to maintain, export, recover, produce, or provide copies of User Content (data after the subscription ends)
  24. Connecteam Terms and Conditions Following any expiration or termination of the Customer Account or subscription, Customer may lose access to User Content (losing access to content)
  25. Connecteam Terms and Conditions Except as expressly provided in these Terms, Fees are non-refundable (fees are non-refundable)
  26. Yearly Plans with Connecteam 30-day prorated refund policy (the yearly refund)
  27. Connecteam Terms and Conditions Except as set forth otherwise, subscriptions can be canceled at any time, either via email to (cancelling by email (the link goes to support@connecteam.com) or in the platform)
  28. Connecteam Terms and Conditions if Customer (by itself or via an authorized representative) does not send us a notification of subscription cancellation (who may send the cancellation, and that without it the plan renews)
  29. Connecteam Terms and Conditions at the same price (subject to applicable tax changes and excluding any discount or other benefits provided for the initial term) (renewals don't keep first-term discounts)

Not confirmed yet

  • Connecteam doesn't say whether a confirmation email is sent after you cancel, in the app or by email
  • Whether a cancelled account moves to the free Small Business plan, and how to switch to it, isn't documented
  • How to move to a cheaper paid plan isn't documented: Connecteam's plan-changes article covers only upgrades
  • Connecteam's help pages don't mention billing through the Apple App Store or Google Play
  • How to delete the Connecteam account itself isn't covered in Connecteam's cancellation articles

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).