Business software · Accounting, invoicing and payroll

How to cancel HackerRank

Self-serve plans: in HackerRank for Work, open Manage Subscription (profile menu), click Cancel Plan under Current Plan, then Cancel Subscription; access runs to the end of the billing cycle. Monthly plans can pause 1 to 4 months instead. Export candidate reports: data access ends 30 days after the plan ends.

By Stackcut · Checked against official help pages on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Log in to HackerRank for Work and open Manage Subscription from the profile drop-down (it is also under Settings, then Subscription, then Billing).
  • When it ends: You keep access until the end of the active billing cycle.
  • Before you go: export Candidate test reports. What to save
  • Want to keep it for less? Pause and more. Options

Before you cancel

Export first

  • Candidate test reports: Open the Tests tab, open the test, go to the Candidates tab, select Completed under Candidate Status, then click Export and choose PDF or Excel (PDF (a folder of individual candidate reports) or Excel (one file with all candidates)). Only candidates who have completed the test. After the subscription ends, HackerRank gives 30 days to extract Customer Data support.hackerrank.com hackerrank.com

What happens to your data

For 30 days after the subscription expires or ends, you can use the service only to extract your Customer Data; after that, access to it is discontinued.

What you lose

  • Tests, candidate reports and other Customer Data once the 30-day extraction window closes

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Self-serve plans

Online, self-serve Self-serve HackerRank for Work subscriptions bought online and paid by card. Who can cancel: An administrator of the HackerRank for Work account (HackerRank's billing help says administrators manage billing).

  1. Log in to HackerRank for Work and open Manage Subscription from the profile drop-down (it is also under Settings, then Subscription, then Billing)You should see: the Current Plan section
  2. Click Cancel Plan under Current PlanYou should see: a confirmation window
  3. Click Cancel Subscription to confirm; if a reason for cancellation is asked, choose one and continue
Access ends
You keep access until the end of the active billing cycle
Refunds
HackerRank's Master Subscription Agreement says fees are non-refundable except as the agreement provides
Source: support.hackerrank.com support.hackerrank.com support.hackerrank.com hackerrank.com

Service Orders

Through sales Subscriptions bought through a Service Order (contracts arranged with HackerRank). Who can cancel: The customer, with HackerRank.

  1. Check your Service Order for its term and any renewal or notice terms: the Master Subscription Agreement says Service Orders can't be cancelled during their term
  2. Before the term ends, follow the Service Order's terms (or ask your HackerRank contact) to stop it renewing; HackerRank's public pages don't describe this step
Access ends
When the Service Order's term ends: Service Orders can't be cancelled mid-term, except as the agreement provides
Refunds
Fees are non-refundable except as the agreement provides
Fees
Service Orders are non-cancellable and fees are non-refundable, except as the agreement provides
Source: hackerrank.com

Questions people ask

Can I get a refund if I cancel HackerRank?

Self-serve plans: HackerRank's Master Subscription Agreement says fees are non-refundable except as the agreement provides. Service Orders: Fees are non-refundable except as the agreement provides.

Source: hackerrank.com

If I cancel HackerRank, when does my access end?

Self-serve plans: You keep access until the end of the active billing cycle. Service Orders: When the Service Order's term ends: Service Orders can't be cancelled mid-term, except as the agreement provides.

Source: support.hackerrank.com hackerrank.com

Is there a fee to cancel HackerRank?

Service Orders: Service Orders are non-cancellable and fees are non-refundable, except as the agreement provides.

Source: hackerrank.com

Can I pause HackerRank instead of cancelling?

Pause a monthly subscription for 1 to 4 months: billing stops and your data and settings are kept. In Settings, Subscription, Billing, click Cancel plan, then Cancel Subscription, choose the reason Fulfilled my hiring needs and don't need it anymore, click Next, pick the duration and click Pause Subscription. It resumes automatically.

Source: support.hackerrank.com

What happens to my data when I cancel HackerRank?

For 30 days after the subscription expires or ends, you can use the service only to extract your Customer Data; after that, access to it is discontinued.

Source: hackerrank.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Pause Pause a monthly subscription for 1 to 4 months: billing stops and your data and settings are kept. In Settings, Subscription, Billing, click Cancel plan, then Cancel Subscription, choose the reason Fulfilled my hiring needs and don't need it anymore, click Next, pick the duration and click Pause Subscription. It resumes automatically support.hackerrank.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: The cancel flow asks for a reason; choosing Fulfilled my hiring needs and don't need it anymore offers a pause of 1 to 4 months instead
  • Export candidate reports (PDF or Excel) before cancelling, or within 30 days after the plan ends
  • A paused monthly plan restarts billing automatically after the chosen duration; to resume early, go to Subscription, Billing, select Cancel scheduled pause under Current Plan, then Cancel Pause
  • Billing (payment method, invoices) is handled by administrators in the Billing section

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/hackerrank.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

  1. Cancel Subscription Log in to HackerRank for Work using your credentials. (where cancelling starts)
  2. Cancel Subscription Go to Manage Subscription from the profile dropdown. (the Manage Subscription step)
  3. Cancel Subscription Click Cancel Plan under the Current Plan section. (the Cancel Plan step)
  4. Cancel Subscription A confirmation window appears. (what to expect)
  5. Cancel Subscription Click Cancel Subscription to confirm. (the final step)
  6. Cancel Subscription You will retain access to your subscription until the end of the active billing cycle. (when access ends)
  7. Pause Subscription Go to Subscription > Billing. (the Billing page is also under Settings)
  8. Pause Subscription Select the reason for cancellation as Fulfilled my hiring needs and don't need it anymore. (the cancel flow asks for a reason)
  9. Manage Billing The Billing section in HackerRank for Work allows administrators to update payment methods and billing information, and download invoices. (administrators manage billing)
  10. HackerRank Master Subscription Agreement Fees are not subject to apportionment and are non-refundable except as provided for by this Agreement. (the refund rule)
  11. HackerRank Master Subscription Agreement Service Orders are non-cancellable except as may be provided for by this Agreement. (contracts can't be cancelled mid-term)
  12. Pause Subscription HackerRank allows you to pause your subscription to temporarily stop billing while retaining your data and settings. (what a pause does)
  13. Pause Subscription The subscription resumes automatically after the selected duration, or you can resume it at any time. (resuming)
  14. Pause Subscription You have an active monthly subscription. (pausing needs a monthly plan)
  15. Pause Subscription You can pause your subscription for a minimum of 1 month and a maximum of 4 months. (pause length)
  16. Pause Subscription Select Cancel plan under Current Plan. (the pause starts from Cancel plan)
  17. Pause Subscription Select the pause duration from the drop-down menu. (choosing the duration)
  18. Pause Subscription Select Cancel scheduled pause under Current Plan. (resuming early)
  19. Download Test Reports After candidates complete a test, you can view their detailed performance reports and download them in PDF or Excel formats. (what can be exported)
  20. Download Test Reports In the left pane, expand Candidate Status and select Completed. (the export steps)
  21. Download Test Reports PDF: Downloads a folder containing individual reports for each candidate. (the PDF format)
  22. Download Test Reports Excel: Downloads a single file with all candidate results. (the Excel format)
  23. HackerRank Master Subscription Agreement For a period of 30 days immediately following expiration or termination, HackerRank will provide Customer the limited right to access applicable functionality of the Services (the 30-day window to extract data)
  24. HackerRank Master Subscription Agreement solely for the purpose of extracting Customer Data from the Services in a manner reasonably offered by HackerRank, after which time Customer's access to Customer Data will be discontinued. (data access ends after the window)
  25. Download Test Reports You can download test reports only for candidates who have completed the test. (export limit)

Not confirmed yet

  • Whether self-serve plans renew monthly or annually isn't stated on HackerRank's help pages, and its Master Subscription Agreement doesn't say how Service Order customers give notice of non-renewal; that would be in the Service Order
  • HackerRank's help pages don't say whether a cancellation is confirmed by email
  • Cheaper self-serve plans, annual billing and downgrades aren't described on HackerRank's help pages

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).