{
 "id": "hackerrank",
 "name": "HackerRank",
 "category": "business_finance",
 "website": "https://www.hackerrank.com",
 "domains": [
  "hackerrank.com"
 ],
 "summary": "Self-serve plans: in HackerRank for Work, open Manage Subscription (profile menu), click Cancel Plan under Current Plan, then Cancel Subscription; access runs to the end of the billing cycle. Monthly plans can pause 1 to 4 months instead. Export candidate reports: data access ends 30 days after the plan ends.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Self-serve plans",
   "applies_to": "Self-serve HackerRank for Work subscriptions bought online and paid by card",
   "who": "An administrator of the HackerRank for Work account (HackerRank's billing help says administrators manage billing)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Log in to HackerRank for Work and open Manage Subscription from the profile drop-down (it is also under Settings, then Subscription, then Billing)",
     "expect": "the Current Plan section"
    },
    {
     "do": "Click Cancel Plan under Current Plan",
     "expect": "a confirmation window"
    },
    {
     "do": "Click Cancel Subscription to confirm; if a reason for cancellation is asked, choose one and continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep access until the end of the active billing cycle",
   "notice": null,
   "refund": "HackerRank's Master Subscription Agreement says fees are non-refundable except as the agreement provides",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Service Orders",
   "applies_to": "Subscriptions bought through a Service Order (contracts arranged with HackerRank)",
   "who": "The customer, with HackerRank",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Service Order for its term and any renewal or notice terms: the Master Subscription Agreement says Service Orders can't be cancelled during their term",
     "expect": null
    },
    {
     "do": "Before the term ends, follow the Service Order's terms (or ask your HackerRank contact) to stop it renewing; HackerRank's public pages don't describe this step",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "When the Service Order's term ends: Service Orders can't be cancelled mid-term, except as the agreement provides",
   "notice": null,
   "refund": "Fees are non-refundable except as the agreement provides",
   "fees": "Service Orders are non-cancellable and fees are non-refundable, except as the agreement provides",
   "source_ids": [
    "s11",
    "s10"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause a monthly subscription for 1 to 4 months: billing stops and your data and settings are kept. In Settings, Subscription, Billing, click Cancel plan, then Cancel Subscription, choose the reason Fulfilled my hiring needs and don't need it anymore, click Next, pick the duration and click Pause Subscription. It resumes automatically",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  }
 ],
 "export": [
  {
   "data": "Candidate test reports",
   "how": "Open the Tests tab, open the test, go to the Candidates tab, select Completed under Candidate Status, then click Export and choose PDF or Excel",
   "format": "PDF (a folder of individual candidate reports) or Excel (one file with all candidates)",
   "limits": "Only candidates who have completed the test. After the subscription ends, HackerRank gives 30 days to extract Customer Data",
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22",
    "s25",
    "s23",
    "s24"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the active billing cycle",
  "data_kept": "For 30 days after the subscription expires or ends, you can use the service only to extract your Customer Data; after that, access to it is discontinued",
  "you_lose": [
   "Tests, candidate reports and other Customer Data once the 30-day extraction window closes"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The cancel flow asks for a reason; choosing Fulfilled my hiring needs and don't need it anymore offers a pause of 1 to 4 months instead",
  "tips": [
   "Export candidate reports (PDF or Excel) before cancelling, or within 30 days after the plan ends",
   "A paused monthly plan restarts billing automatically after the chosen duration; to resume early, go to Subscription, Billing, select Cancel scheduled pause under Current Plan, then Cancel Pause",
   "Billing (payment method, invoices) is handled by administrators in the Billing section"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.hackerrank.com/articles/3131912618-cancel-subscription",
   "title": "Cancel Subscription",
   "publisher": "vendor",
   "quote": "Log in to HackerRank for Work using your credentials.",
   "supports": "where cancelling starts"
  },
  {
   "id": "s2",
   "url": "https://support.hackerrank.com/articles/3131912618-cancel-subscription",
   "title": "Cancel Subscription",
   "publisher": "vendor",
   "quote": "Go to Manage Subscription from the profile dropdown.",
   "supports": "the Manage Subscription step"
  },
  {
   "id": "s3",
   "url": "https://support.hackerrank.com/articles/3131912618-cancel-subscription",
   "title": "Cancel Subscription",
   "publisher": "vendor",
   "quote": "Click Cancel Plan under the Current Plan section.",
   "supports": "the Cancel Plan step"
  },
  {
   "id": "s4",
   "url": "https://support.hackerrank.com/articles/3131912618-cancel-subscription",
   "title": "Cancel Subscription",
   "publisher": "vendor",
   "quote": "A confirmation window appears.",
   "supports": "what to expect"
  },
  {
   "id": "s5",
   "url": "https://support.hackerrank.com/articles/3131912618-cancel-subscription",
   "title": "Cancel Subscription",
   "publisher": "vendor",
   "quote": "Click Cancel Subscription to confirm.",
   "supports": "the final step"
  },
  {
   "id": "s6",
   "url": "https://support.hackerrank.com/articles/3131912618-cancel-subscription",
   "title": "Cancel Subscription",
   "publisher": "vendor",
   "quote": "You will retain access to your subscription until the end of the active billing cycle.",
   "supports": "when access ends"
  },
  {
   "id": "s7",
   "url": "https://support.hackerrank.com/articles/5157311476-pause-subscription",
   "title": "Pause Subscription",
   "publisher": "vendor",
   "quote": "Go to Subscription > Billing.",
   "supports": "the Billing page is also under Settings"
  },
  {
   "id": "s8",
   "url": "https://support.hackerrank.com/articles/5157311476-pause-subscription",
   "title": "Pause Subscription",
   "publisher": "vendor",
   "quote": "Select the reason for cancellation as Fulfilled my hiring needs and don't need it anymore.",
   "supports": "the cancel flow asks for a reason"
  },
  {
   "id": "s9",
   "url": "https://support.hackerrank.com/articles/4255542979-manage-subscriptions",
   "title": "Manage Billing",
   "publisher": "vendor",
   "quote": "The Billing section in HackerRank for Work allows administrators to update payment methods and billing information, and download invoices.",
   "supports": "administrators manage billing"
  },
  {
   "id": "s10",
   "url": "https://www.hackerrank.com/about-us/msa/",
   "title": "HackerRank Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Fees are not subject to apportionment and are non-refundable except as provided for by this Agreement.",
   "supports": "the refund rule"
  },
  {
   "id": "s11",
   "url": "https://www.hackerrank.com/about-us/msa/",
   "title": "HackerRank Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Service Orders are non-cancellable except as may be provided for by this Agreement.",
   "supports": "contracts can't be cancelled mid-term"
  },
  {
   "id": "s12",
   "url": "https://support.hackerrank.com/articles/5157311476-pause-subscription",
   "title": "Pause Subscription",
   "publisher": "vendor",
   "quote": "HackerRank allows you to pause your subscription to temporarily stop billing while retaining your data and settings.",
   "supports": "what a pause does"
  },
  {
   "id": "s13",
   "url": "https://support.hackerrank.com/articles/5157311476-pause-subscription",
   "title": "Pause Subscription",
   "publisher": "vendor",
   "quote": "The subscription resumes automatically after the selected duration, or you can resume it at any time.",
   "supports": "resuming"
  },
  {
   "id": "s14",
   "url": "https://support.hackerrank.com/articles/5157311476-pause-subscription",
   "title": "Pause Subscription",
   "publisher": "vendor",
   "quote": "You have an active monthly subscription.",
   "supports": "pausing needs a monthly plan"
  },
  {
   "id": "s15",
   "url": "https://support.hackerrank.com/articles/5157311476-pause-subscription",
   "title": "Pause Subscription",
   "publisher": "vendor",
   "quote": "You can pause your subscription for a minimum of 1 month and a maximum of 4 months.",
   "supports": "pause length"
  },
  {
   "id": "s16",
   "url": "https://support.hackerrank.com/articles/5157311476-pause-subscription",
   "title": "Pause Subscription",
   "publisher": "vendor",
   "quote": "Select Cancel plan under Current Plan.",
   "supports": "the pause starts from Cancel plan"
  },
  {
   "id": "s17",
   "url": "https://support.hackerrank.com/articles/5157311476-pause-subscription",
   "title": "Pause Subscription",
   "publisher": "vendor",
   "quote": "Select the pause duration from the drop-down menu.",
   "supports": "choosing the duration"
  },
  {
   "id": "s18",
   "url": "https://support.hackerrank.com/articles/5157311476-pause-subscription",
   "title": "Pause Subscription",
   "publisher": "vendor",
   "quote": "Select Cancel scheduled pause under Current Plan.",
   "supports": "resuming early"
  },
  {
   "id": "s19",
   "url": "https://support.hackerrank.com/articles/1786677446-downloading-pdf-and-excel-test-reports",
   "title": "Download Test Reports",
   "publisher": "vendor",
   "quote": "After candidates complete a test, you can view their detailed performance reports and download them in PDF or Excel formats.",
   "supports": "what can be exported"
  },
  {
   "id": "s20",
   "url": "https://support.hackerrank.com/articles/1786677446-downloading-pdf-and-excel-test-reports",
   "title": "Download Test Reports",
   "publisher": "vendor",
   "quote": "In the left pane, expand Candidate Status and select Completed.",
   "supports": "the export steps"
  },
  {
   "id": "s21",
   "url": "https://support.hackerrank.com/articles/1786677446-downloading-pdf-and-excel-test-reports",
   "title": "Download Test Reports",
   "publisher": "vendor",
   "quote": "PDF: Downloads a folder containing individual reports for each candidate.",
   "supports": "the PDF format"
  },
  {
   "id": "s22",
   "url": "https://support.hackerrank.com/articles/1786677446-downloading-pdf-and-excel-test-reports",
   "title": "Download Test Reports",
   "publisher": "vendor",
   "quote": "Excel: Downloads a single file with all candidate results.",
   "supports": "the Excel format"
  },
  {
   "id": "s23",
   "url": "https://www.hackerrank.com/about-us/msa/",
   "title": "HackerRank Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "For a period of 30 days immediately following expiration or termination, HackerRank will provide Customer the limited right to access applicable functionality of the Services",
   "supports": "the 30-day window to extract data"
  },
  {
   "id": "s24",
   "url": "https://www.hackerrank.com/about-us/msa/",
   "title": "HackerRank Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "solely for the purpose of extracting Customer Data from the Services in a manner reasonably offered by HackerRank, after which time Customer's access to Customer Data will be discontinued.",
   "supports": "data access ends after the window"
  },
  {
   "id": "s25",
   "url": "https://support.hackerrank.com/articles/1786677446-downloading-pdf-and-excel-test-reports",
   "title": "Download Test Reports",
   "publisher": "vendor",
   "quote": "You can download test reports only for candidates who have completed the test.",
   "supports": "export limit"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Whether self-serve plans renew monthly or annually isn't stated on HackerRank's help pages, and its Master Subscription Agreement doesn't say how Service Order customers give notice of non-renewal; that would be in the Service Order",
   "HackerRank's help pages don't say whether a cancellation is confirmed by email",
   "Cheaper self-serve plans, annual billing and downgrades aren't described on HackerRank's help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel, pause, billing and test-report articles and the Master Subscription Agreement: the self-serve steps, access to the end of the billing cycle, the 1 to 4-month pause, the export steps and the 30-day extraction window are confirmed",
    "Who can cancel: the cancel article doesn't say; the route now says the administrator basis comes from HackerRank's billing help",
    "Service Orders: the agreement has no renewal or non-renewal notice terms, so the steps no longer say to 'contact HackerRank to arrange not renewing' as if documented; fees now say only what the agreement says",
    "Resuming a pause early ends with Cancel Pause (added)"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.hackerrank.com/settings/account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/hackerrank",
 "json": "https://stackcut.io/exits/hackerrank.json",
 "evidence": {
  "packet_revision": "d6aa0cd09f5530fc0380669d30ccc96d91eb377c841ccaf1471553483a2f5e0a",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "hackerrank--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "hackerrank--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}