How to cancel Hours

Before you cancel

Export first

• Your account data, while the subscription is active: The Terms allow export while the subscription is active. The steps for doing it are not documented on the pages checked. Only during the active subscription myhours.com

What happens to your data

No period is given. The Terms say SPICA deletes your data at the end of the agreement, unless law requires retention, and may permanently delete data from inactive accounts without a paid subscription.

What you lose

• Access to the account once it is closed
• Pro features, settings and data after a downgrade to the free plan; Pro data such as budgets, rates and invoices is not restored if you upgrade to Pro again

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan A free plan for teams of up to 5 active users, without the Pro features myhours.com help.myhours.com
• Cheaper plan Move from Pro (9 USD per user per month, billed monthly) to Basic (5 USD), which covers core time tracking. The help center says to email support@myhours.com to change plans help.myhours.com myhours.com
• Pay yearly Annual billing costs less: Basic is 4.00 USD and Pro 8.00 USD per user per month, billed yearly, against 5.00 and 9.00 USD billed monthly help.myhours.com
• Fewer seats Remove users you no longer need. On monthly plans the charge changes proportionately; on annual plans you get a credit for the rest of that user's annual charge, applied to later renewal invoices help.myhours.com
• Student or nonprofit price Discounts for non-profit companies and larger teams myhours.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Only the account owner can cancel or downgrade a paid account, and the owner pays for all users
• Close account ends the subscription and access at once. To keep access until the renewal, the help article says to email support instead
• The Terms say email messages are not accepted as cancellation, which conflicts with the help article: keep support's written reply and check Settings, then Subscription, before the renewal date
• Downgrading to the free plan removes all Pro functionalities, settings and data, and they are not restored if you upgrade again

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/my_hours.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Cancel subscription or close account For the paid accounts, the account owner needs to go to the Settings > Subscription tab to downgrade or close the account. (who can cancel, and where in the app)
2. Cancel subscription or close account your subscription will be canceled immediately, and you will lose access to the account (when access ends after closing the account)
3. Cancel subscription or close account Please note that once you select the 'Close account' option, your subscription will be canceled immediately, and you will lose access to the account. (the Close account option and that it cancels immediately)
4. Cancel subscription or close account Downgrade to free (the menu option that downgrades to the free plan)
5. Cancel subscription or close account If you wish to cancel your subscription before the next renewal (and keep your access meanwhile), contact us at support@myhours.com. (cancelling before the renewal by email, keeping access until then)
6. Cancel subscription or close account The free accounts can be closed by the account owner in the Settings > Subscription tab (free accounts are closed by the owner in the same tab)
7. How do I downgrade to the free plan? all Pro functionalities, settings, and data will be removed (what the downgrade removes)
8. My Hours pricing Limited to 5 active users. (the free plan limit)
9. My Hours pricing you'll be automatically charged each period (monthly or annually). (automatic renewal on paid plans)
10. My Hours pricing We issue a refund when My Hours account with active subscription was not being used for a few months. (the refund statement on the pricing page)
11. My Hours pricing PER USER PER MONTH (BILLED MONTHLY) (the monthly per-user price label)
12. Subscription and pricing - Basic and Pro If you decide to cancel the annual plan before the yearly cycle is up, the remaining balance is non-refundable. (the annual plan refund position)
13. Subscription and pricing - Basic and Pro Annual subscriptions are charged yearly at a rate of 4.00 USD per user per month (48.00 USD per year). (the Basic annual price)
14. Subscription and pricing - Basic and Pro you will get a credit for the remaining portion of their annual subscription charge (the credit for removing users on annual plans)
15. Subscription and pricing - Basic and Pro Annual subscriptions are charged yearly at a rate of 8.00 USD per user per month (96.00 USD per year). (the Pro annual price)
16. My Hours Terms of Use Email messages are not accepted as cancellation. (email is not accepted as a cancellation)
17. My Hours Terms of Use The customer is solely responsible for properly cancelling their account. (the customer must cancel the account themselves)
18. My Hours Terms of Use SPICA allows unhindered export of data during the time of active subscription. (export is allowed during the active subscription)
19. My Hours Terms of Use At the end of the agreement, SPICA will delete the user's data remaining on servers hosting the Cloud Service (deletion of data at the end of the agreement)
20. My Hours Terms of Use We reserve the right to permanently delete data from any inactive account (deletion of data from inactive accounts)
21. Subscription and pricing - Basic and Pro You can cancel the monthly plan at any time. (monthly plans can be cancelled at any time)
22. Subscription and pricing - Basic and Pro The payment is made by the account owner for all users in the account. (the account owner pays for all users)
23. How do I downgrade to the free plan? The account owners can downgrade the account to the free version here: https://app.myhours.com/account/downgrade (the downgrade page and that owners do it)
24. Subscription and pricing - Basic and Pro Monthly subscriptions are charged monthly at a rate of 5.00 USD per user. (the Basic monthly price)
25. Subscription and pricing - Basic and Pro Monthly subscriptions are charged monthly at a rate of 9.00 USD per user. (the Pro monthly price)
26. Subscription and pricing - Basic and Pro Please send us an email at support@myhours.com to request a subscription plan update. (plan changes are requested by email)
27. Subscription and pricing - Basic and Pro You can add or remove users at any time; your monthly charge will simply reflect the change proportionately. (removing users lowers the monthly charge)
28. Subscription and pricing - Basic and Pro it will be deducted from your upcoming subscription renewal invoices (annual-plan credits go against later renewal invoices)
29. My Hours pricing We offer discounts to non-profit companies and larger teams. (the non-profit and larger-team discount)
30. How do I downgrade to the free plan? will not be restored if you upgrade to Pro again (Pro data is not restored after a later upgrade)
31. My Hours Terms of Use Accounts with active paid subscriptions are exempt from this data deletion policy. (inactive-account deletion applies only to accounts without a paid subscription)
32. My Hours pricing For teams that only need core time tracking. (what the Basic plan covers)

Not confirmed yet

• The help article for closing the account shows the screens as images, so the wording on each screen and any confirmation message are not documented
• How a cancellation sent to support by email is confirmed is not documented, and the Terms say email messages are not accepted as cancellation
• When a downgrade to the free plan takes effect (at once or at the end of the paid period) is not stated in the help article
• Steps and file formats for exporting time data are not documented on the help pages checked
• The Terms do not give a period for keeping data after the account closes

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).