Personal subscriptions · 36 services

How to cancel VPN, security and password manager subscriptions

Where to cancel each of these 36 services, when access ends, and the notice or refund rule, from each company's own help pages. 29 of them can also be billed by someone else, such as Apple or Google Play: cancel those with whoever charges you.

The first way to cancel each one, usually with the company itself. Each page has every billing route (Apple, Google Play, partners, contracts), what to export first and the sources.
ServiceWhere to cancelWhen access endsNotice or refunds
1PasswordOnline · Apple · Google Play · ContractSign in to your account on 1Password.comThe subscription stays active until the end of the current billing period, then the account is frozenNotice: None; if you cancel during a free trial you won't be charged
AuraOnline · Apple · Google PlaySign in and open your Account Membership page, then cancel the membership thereThe membership stops renewingRefunds: Annual plans bought on Aura's websites or through Customer Support: refund if requested within 60 days of being charged
AvastOnline · Apple · Google Play · PartnerSign in to your Avast AccountYou keep the paid product until the date next to Expires onNotice: Cancel before the next billing date: for 1-, 2- and 3-year plans that can be up to 35 days before the new period starts
AVGOnline · Google Play · Apple · PartnerSign in to your AVG Account and click Manage subscriptions on the My subscriptions tileYou keep the paid product until the date next to Expires onNotice: Cancel before the next billing date: 1-, 2- and 3-year plans can be charged up to 35 days before the new period, and a trial is charged on its last day
BitdefenderOnline · Partner · Apple · Google PlaySign in to Bitdefender Central, click My Subscriptions in the left menu, then open the My Payments tab at the topAuto-renewal stops and the subscription runs until its expiration dateNotice: Bitdefender emails 45 days before the expiration date, with a link to cancel automatic renewal
BitwardenOnlineIn the Bitwarden web app, go to Settings → Subscription and note the Next charge date: paid features end thenAt the Next charge date the account reverts to a free individual plan and loses paid featuresRefunds: Cancel within 30 days of the subscription's creation and contact Bitwarden for a refund (the Terms offer a 30-day refund policy on all paid services)
CyberGhost VPNOnline · Apple · Google Play · Amazon · PartnerLog in to your CyberGhost account and select the profile logo at the top rightAutomatic billing stops; you keep using CyberGhost until the end of the paid subscription periodNotice: The plan renews at the end of each billing period
DashlaneOnline · Apple · Google Play · PayPal · ContractIn a computer browser, open the Dashlane web app, open the Vault menu in the top left and select SubscriptionAutorenewal turns off; you keep the plan until the end of the billing periodNotice: For special Premium trials that took payment details, cancel the renewal before the trial endsContract notice: Request cancellation at least 30 days before the renewal date
DeleteMeOnline · ContractLog in at joindeleteme.comAutomatic billing stops at the end of your termRefunds: If you cancel before your first Privacy Report, you can get a full refund
DiditOnline · ContractBefore closing, download what you need: the PDF for a session, or a CSV export from the Verifications listImmediately when the agreement ends: all licenses and rights end, and unused credits are forfeitedRefunds: Credit purchases are non-refundable
DrataContract · PartnerCheck the Subscription Term and renewal date in your Order FormThe subscription and the Order Form expire at the end of the then-existing Subscription TermContract notice: At least 30 days before the end of the then-current Subscription Term, in English, in writing by email
ESETOnline · Google Play · PartnerLog in to your country's ESET eStore with your Activation Key or Public ID (US: buy.eset.com/us/cart/login)The subscription remains active until the end of the current period, then expires automaticallyNotice: For annual subscriptions ESET tells you about auto-renewal 30 days before the renewal date
ExpressVPNOnline · Apple · Google PlayIn any browser, go to My subscription and log in if promptedYou won't be billed for another cycleRefunds: Full refund within 30 calendar days of the first purchase: request it from your receipts in the Account & Billing menu, or contact Support by chat or email
Hotspot ShieldOnline · Apple · Google PlaySign in to your account at account.hotspotshield.comYour account stays active until the current subscription expiresRefunds: Cancelling auto-renewal doesn't refund anything by itself
IncogniOnline · PartnerGo to incogni.com/login and sign inOnly future charges stop: you keep the Incogni service until the end of the current subscription periodNotice: Cancel before the period ends: the service renews automatically and your payment method is charged again
KasperskyPartner · Provider · Google Play · AppleFind your provider: check the order number in the purchase confirmation email, or the card statementThe current license stays valid until its expiration dateNotice: With auto-renewal on, payment for the next period is taken automatically
LastPassOnline · Apple · ContractLog in to your LastPass vault, select Account settings, then My Account (or go straight to lastpass.com/my.php)Access continues to the end of the current termNotice: The terms say subscriptions renew unless cancelled at least 30 days before the current term expiresContract notice: At least 30 days before the current term expires, unless your Order says otherwise
LifeLockOnline · PartnerOpen the LifeLock Member Portal request page and submit a request to cancel your membershipThe membership stops renewingNotice: Cancel before the renewal billing date to allow for processing
MalwarebytesOnline · Apple · Google Play · Contract · PartnerOpen the turn-off-auto-renewal payment page in your Malwarebytes account and sign in if askedThe subscription stays active and valid until its expiration dateNotice: None; yearly plans get a renewal reminder email 30 days before the renewal date. Trials with payment details must be turned off before the trial endsContract notice: At least 30 days' written notice before the renewal date
McAfeeOnline · Apple · Google PlaySign in to your McAfee account and, on the My Account page, turn off auto-renewal for the subscription at least 31 days…Not statedNotice: Annual plans are charged 30 days before the term expires, so turn off auto-renewal at least 31 days before expiration (a reminder email comes 30 days before the charge)
Mullvad VPNOnlineLog in to the Account Status page on the Mullvad website with your account number to see how much time is leftWhen the paid time runs outRefunds: 14-day money-back guarantee, except for cash payments (anti-money laundering rules) and crypto payments
NordPassOnline · Partner · Apple · Google PlayLog in to your Nord AccountYou aren't charged at the next renewalNotice: Subscriptions renew automatically: cancel auto-renewal before the renewal date to avoid the next charge
NordVPNOnline · Apple · Google Play · Amazon · PartnerLog in to your Nord AccountThe plan stops renewing at the next billing dateNotice: None for renewals; on the 7-day free trial, cancel before the trial ends or the paid plan starts automatically
Norton 360Online · Apple · Google Play · PartnerSign in to your Norton accountThe subscription continues through the end of the already paid term, then ends without renewingNotice: Cancel any time before the day you are due to be charged
PersonaContract · OnlineFind your signed order form or service agreement and check the renewal date and notice termsAt the end of the current 12-month termContract notice: Written notice of non-renewal at least 30 days before the end of the current term
Private Internet AccessOnline · Apple · Google PlayLog in to the PIA Client Control PanelThe account stays active until the end of the current paid term, then doesn't renewRefunds: PIA offers a 30-day money-back guarantee on most purchases, and its Terms apply the 30 days to renewals too: open a support ticket or email…
Proton (Mail, VPN, Pass, Drive)Online · Apple · Google Play · ContractGo to account.proton.me, sign in, and select any Proton serviceThe plan stays active until the end of the current billing period and does not renewNotice: Downgrade before the end of your subscription period if you don't want it to renewContract notice: At least 30 days before renewal
PureVPNOnline · Apple · Google Play · PayPalLog in to your Member Area account with your email and passwordCancelling turns off auto-renewal, so you are not charged againNotice: Cancel any time before the renewal date
SEONContract · OnlineCheck the signed Order Form for the term and the expiry dateAt the end of the current termContract notice: Written notice of non-renewal by email at least 60 days before the term expires
SurfsharkOnline · Apple · Google Play · Amazon · PartnerLog in to the Surfshark account pageAutomatic payments stop; the subscription stays active until the end of the current billing periodNotice: None; Surfshark emails before the automatic renewal of plans longer than one month
TeamPasswordOnlineExport your records first: as an Admin or Owner, click your avatar, choose your Team, then Export Records and Download…At the end of the current billing cycle, per the Subscription TermsRefunds: None: TeamPassword does not offer refunds, and no refunds or credits are given for unused portions of a subscription period unless required by law
TotalAVOnline · Apple · Google PlayLog in to your TotalAV Online PortalThe subscription stops renewing at the end of the current billing periodNotice: All plans renew automatically at the end of each term, at the regular rate after a promotional first period
TunnelBearOnline · Apple · Google PlayLog in to your TunnelBear account and select the Overview tabYou keep unlimited data until the end of the subscription periodNotice: Annual plans get a reminder email 30 days before the billing date
TutaOnline · Apple · ContractBack up the emails and data you want to keep: storing and backing up your data is your responsibilityFirst term: the end of the term, if you give notice at least one month before itNotice: One month before the end of the first termContract notice: One month before the end of the agreed term, for company contracts of up to 12 months
VantaOnline · Contract · PartnerOpen your account settings, then the Billing pageThe subscription stays active through the end of the current termNotice: The MSA requires notice at least 30 days before the end of the current Service Period, or the subscription renews for a yearContract notice: At least 30 days before the end of the then-current Service Period, in writing by Courier or U.S. mail
WebrootOnline · PartnerFind your keycode: open the Webroot SecureAnywhere program and click My AccountAutomatic renewal is disabled and you can use Webroot for the remainder of your subscriptionNotice: Webroot notifies you 30 days and 14 days before the subscription expires, with cancellation options

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