Personal subscriptions · 36 services
How to cancel VPN, security and password manager subscriptions
Where to cancel each of these 36 services, when access ends, and the notice or refund rule, from each company's own help pages. 29 of them can also be billed by someone else, such as Apple or Google Play: cancel those with whoever charges you.
| Service | Where to cancel | When access ends | Notice or refunds |
|---|---|---|---|
| Sign in to your account on 1Password.com | The subscription stays active until the end of the current billing period, then the account is frozen | Notice: None; if you cancel during a free trial you won't be charged | |
| Sign in and open your Account Membership page, then cancel the membership there | The membership stops renewing | Refunds: Annual plans bought on Aura's websites or through Customer Support: refund if requested within 60 days of being charged | |
| Sign in to your Avast Account | You keep the paid product until the date next to Expires on | Notice: Cancel before the next billing date: for 1-, 2- and 3-year plans that can be up to 35 days before the new period starts | |
| Sign in to your AVG Account and click Manage subscriptions on the My subscriptions tile | You keep the paid product until the date next to Expires on | Notice: Cancel before the next billing date: 1-, 2- and 3-year plans can be charged up to 35 days before the new period, and a trial is charged on its last day | |
| Sign in to Bitdefender Central, click My Subscriptions in the left menu, then open the My Payments tab at the top | Auto-renewal stops and the subscription runs until its expiration date | Notice: Bitdefender emails 45 days before the expiration date, with a link to cancel automatic renewal | |
| In the Bitwarden web app, go to Settings → Subscription and note the Next charge date: paid features end then | At the Next charge date the account reverts to a free individual plan and loses paid features | Refunds: Cancel within 30 days of the subscription's creation and contact Bitwarden for a refund (the Terms offer a 30-day refund policy on all paid services) | |
| Log in to your CyberGhost account and select the profile logo at the top right | Automatic billing stops; you keep using CyberGhost until the end of the paid subscription period | Notice: The plan renews at the end of each billing period | |
| In a computer browser, open the Dashlane web app, open the Vault menu in the top left and select Subscription | Autorenewal turns off; you keep the plan until the end of the billing period | Notice: For special Premium trials that took payment details, cancel the renewal before the trial endsContract notice: Request cancellation at least 30 days before the renewal date | |
| DeleteMeOnline · Contract | Log in at joindeleteme.com | Automatic billing stops at the end of your term | Refunds: If you cancel before your first Privacy Report, you can get a full refund |
| Before closing, download what you need: the PDF for a session, or a CSV export from the Verifications list | Immediately when the agreement ends: all licenses and rights end, and unused credits are forfeited | Refunds: Credit purchases are non-refundable | |
| Check the Subscription Term and renewal date in your Order Form | The subscription and the Order Form expire at the end of the then-existing Subscription Term | Contract notice: At least 30 days before the end of the then-current Subscription Term, in English, in writing by email | |
| Log in to your country's ESET eStore with your Activation Key or Public ID (US: buy.eset.com/us/cart/login) | The subscription remains active until the end of the current period, then expires automatically | Notice: For annual subscriptions ESET tells you about auto-renewal 30 days before the renewal date | |
| In any browser, go to My subscription and log in if prompted | You won't be billed for another cycle | Refunds: Full refund within 30 calendar days of the first purchase: request it from your receipts in the Account & Billing menu, or contact Support by chat or email | |
| Hotspot ShieldOnline · Apple · Google Play | Sign in to your account at account.hotspotshield.com | Your account stays active until the current subscription expires | Refunds: Cancelling auto-renewal doesn't refund anything by itself |
| Go to incogni.com/login and sign in | Only future charges stop: you keep the Incogni service until the end of the current subscription period | Notice: Cancel before the period ends: the service renews automatically and your payment method is charged again | |
| Find your provider: check the order number in the purchase confirmation email, or the card statement | The current license stays valid until its expiration date | Notice: With auto-renewal on, payment for the next period is taken automatically | |
| Log in to your LastPass vault, select Account settings, then My Account (or go straight to lastpass.com/my.php) | Access continues to the end of the current term | Notice: The terms say subscriptions renew unless cancelled at least 30 days before the current term expiresContract notice: At least 30 days before the current term expires, unless your Order says otherwise | |
| Open the LifeLock Member Portal request page and submit a request to cancel your membership | The membership stops renewing | Notice: Cancel before the renewal billing date to allow for processing | |
| Open the turn-off-auto-renewal payment page in your Malwarebytes account and sign in if asked | The subscription stays active and valid until its expiration date | Notice: None; yearly plans get a renewal reminder email 30 days before the renewal date. Trials with payment details must be turned off before the trial endsContract notice: At least 30 days' written notice before the renewal date | |
| Sign in to your McAfee account and, on the My Account page, turn off auto-renewal for the subscription at least 31 days… | Not stated | Notice: Annual plans are charged 30 days before the term expires, so turn off auto-renewal at least 31 days before expiration (a reminder email comes 30 days before the charge) | |
| Mullvad VPNOnline | Log in to the Account Status page on the Mullvad website with your account number to see how much time is left | When the paid time runs out | Refunds: 14-day money-back guarantee, except for cash payments (anti-money laundering rules) and crypto payments |
| Log in to your Nord Account | You aren't charged at the next renewal | Notice: Subscriptions renew automatically: cancel auto-renewal before the renewal date to avoid the next charge | |
| Log in to your Nord Account | The plan stops renewing at the next billing date | Notice: None for renewals; on the 7-day free trial, cancel before the trial ends or the paid plan starts automatically | |
| Sign in to your Norton account | The subscription continues through the end of the already paid term, then ends without renewing | Notice: Cancel any time before the day you are due to be charged | |
| Find your signed order form or service agreement and check the renewal date and notice terms | At the end of the current 12-month term | Contract notice: Written notice of non-renewal at least 30 days before the end of the current term | |
| Log in to the PIA Client Control Panel | The account stays active until the end of the current paid term, then doesn't renew | Refunds: PIA offers a 30-day money-back guarantee on most purchases, and its Terms apply the 30 days to renewals too: open a support ticket or email… | |
| Go to account.proton.me, sign in, and select any Proton service | The plan stays active until the end of the current billing period and does not renew | Notice: Downgrade before the end of your subscription period if you don't want it to renewContract notice: At least 30 days before renewal | |
| PureVPNOnline · Apple · Google Play · PayPal | Log in to your Member Area account with your email and password | Cancelling turns off auto-renewal, so you are not charged again | Notice: Cancel any time before the renewal date |
| Check the signed Order Form for the term and the expiry date | At the end of the current term | Contract notice: Written notice of non-renewal by email at least 60 days before the term expires | |
| Log in to the Surfshark account page | Automatic payments stop; the subscription stays active until the end of the current billing period | Notice: None; Surfshark emails before the automatic renewal of plans longer than one month | |
| TeamPasswordOnline | Export your records first: as an Admin or Owner, click your avatar, choose your Team, then Export Records and Download… | At the end of the current billing cycle, per the Subscription Terms | Refunds: None: TeamPassword does not offer refunds, and no refunds or credits are given for unused portions of a subscription period unless required by law |
| Log in to your TotalAV Online Portal | The subscription stops renewing at the end of the current billing period | Notice: All plans renew automatically at the end of each term, at the regular rate after a promotional first period | |
| Log in to your TunnelBear account and select the Overview tab | You keep unlimited data until the end of the subscription period | Notice: Annual plans get a reminder email 30 days before the billing date | |
| TutaOnline · Apple · Contract | Back up the emails and data you want to keep: storing and backing up your data is your responsibility | First term: the end of the term, if you give notice at least one month before it | Notice: One month before the end of the first termContract notice: One month before the end of the agreed term, for company contracts of up to 12 months |
| Open your account settings, then the Billing page | The subscription stays active through the end of the current term | Notice: The MSA requires notice at least 30 days before the end of the current Service Period, or the subscription renews for a yearContract notice: At least 30 days before the end of the then-current Service Period, in writing by Courier or U.S. mail | |
| Find your keycode: open the Webroot SecureAnywhere program and click My Account | Automatic renewal is disabled and you can use Webroot for the remainder of your subscription | Notice: Webroot notifies you 30 days and 14 days before the subscription expires, with cancellation options |
More cancel guides
Search all 643 services, or pick a category.
Personal subscriptions
- Streaming 22
- Music and audiobooks 10
- News 4
- Dating 4
- Cloud storage 13
- AI tools 16
- Design 56
- Learning 21
- Fitness apps 9
- Gaming 6
- Shopping memberships 7
- Money apps 6
- Other subscriptions 13