How to cancel Proton Mail, VPN, Pass and Drive in 2026

The short answer

Where: Go to account.proton.me, sign in, and select any Proton service (account.proton.me).
When it ends: The plan stays active until the end of the current billing period and does not renew; the account then moves to Proton Free.
Contract notice: At least 30 days before renewal; with less notice the plan renews for another term and is cancelled at the end of that term. How to give notice
Billed by someone else? Cancel with them instead: Apple or Google Play.
Before you go: export Proton Mail emails and their metadata. What to save
Want to keep it for less? Cheaper plan and more. Options

Before you cancel

Export first

Proton Mail emails and their metadata: Download the Proton Mail Export Tool for Windows, macOS or Linux from Proton's support page and run the export; it's available on every plan (EML and JSON files, which email clients such as Thunderbird or Outlook can import). Emails only proton.me
Proton Pass vault items: In the Pass web app, browser extension or Windows app, open Settings (gear icon), click the Export tab, choose a format and click Export (A ZIP with a PGP-encrypted JSON file, an unencrypted ZIP, or a CSV file). You can't export from the Proton Pass mobile apps proton.me

What happens to your data

Data stays, but an account over the Free limits is put in a restricted state; you have one year to fix it, after which all data is deleted from the apps where storage limits are exceeded. Free accounts inactive for 12 months may also be deleted.

What you lose

Receiving new email (except from Proton), sending attachments and managing your calendar while over the Free storage limit
Proton Drive sync, uploads and phone photo backup while over the limit
Paid features such as extra addresses, custom domains and sub-users
Premium VPN features after the renewal date

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by Proton (Mail, VPN, Pass, Drive)

Online, self-serve Proton plans bought from Proton on the web or in its apps with Proton billing (Mail, VPN, Pass, Drive, Unlimited, Duo, Family and others). Who can cancel: The Proton Account owner, signed in.

Go to account.proton.me, sign in, and select any Proton service
Open Settings, then All settings, then Subscription; scroll down to Cancel subscription and click Continue
If you're sure, click Cancel subscription again to confirmYou should see: a request to select a reason for canceling
Select a reason and click Submit: Proton VPN's guide says the cancellation isn't finalized until you do

Access ends: The plan stays active until the end of the current billing period and does not renew; the account then moves to Proton Free
Notice: Downgrade before the end of your subscription period if you don't want it to renew
Refunds: Cancel within 30 days of the initial purchase for a full refund (once per user, only for subscriptions bought directly from Proton); after 30 days services are non-refundable. Bank transfer and cash payments can't be refunded

Open the page

Source: proton.me protonvpn.com proton.me

Billed by Apple (App Store)

In the billing platform's settings Proton plans bought as an in-app purchase on iPhone or iPad (billed by Apple). Who can cancel: The Apple Account that bought the subscription. Everything Apple bills, in one place.

Open your device's Settings and tap your name (Apple Account) at the topYou should see: Subscriptions
Tap Subscriptions, then the Proton subscription, then Cancel SubscriptionYou should see: the cancellation terms
Read the terms and tap Cancel Subscription again

Confirm it worked: Subscriptions shows an expiration message and no Cancel button for the Proton subscription
Access ends: Premium features continue until the next renewal date, then the account is downgraded to Proton Free
Refunds: Cancel in the App Store, then request the refund from Apple at reportaproblem.apple.com

Source: protonvpn.com support.apple.com

Billed by Google Play

In the billing platform's settings Proton plans bought as an in-app purchase on Android (billed by Google Play). Who can cancel: The Google Account that bought the subscription. Everything Google Play bills, in one place.

Open the Play Store app on your Android and sign in if needed (or use Google Play on the web)
Tap your avatar or profile picture, select Subscriptions, select the Proton subscription and follow the instructions to cancel

Confirm it worked: The subscription in Google Play is no longer set to renew
Access ends: You keep access for the time you've already paid; then the account is downgraded to Proton Free
Refunds: Request a refund from Proton's customer support; you may also be able to request one through Google Play

Open the page

Source: protonvpn.com support.google.com

Business contract

Through sales Proton VPN Essentials, Business and Enterprise accounts. Who can cancel: The business customer, through its Proton account representative or the Customer Support Form.

Send a termination notice to your Proton account representative or through Proton's Customer Support Form at least 30 days before the subscription renews

Access ends: The cancellation applies at the end of the current cycle
Notice: At least 30 days before renewal; with less notice the plan renews for another term and is cancelled at the end of that term

Source: proton.me

Questions people ask

Can I get a refund if I cancel Proton Mail, VPN, Pass and Drive?

Billed by Proton (Mail, VPN, Pass, Drive): Cancel within 30 days of the initial purchase for a full refund (once per user, only for subscriptions bought directly from Proton); after 30 days services are non-refundable. Bank transfer and cash payments can't be refunded. Billed by Apple (App Store): Cancel in the App Store, then request the refund from Apple at reportaproblem.apple.com. Billed by Google Play: Request a refund from Proton's customer support; you may also be able to request one through Google Play.

Source: proton.me protonvpn.com support.google.com

If I cancel Proton Mail, VPN, Pass and Drive, when does my access end?

Billed by Proton (Mail, VPN, Pass, Drive): The plan stays active until the end of the current billing period and does not renew; the account then moves to Proton Free. Business contract: The cancellation applies at the end of the current cycle. Billed by Apple (App Store): Premium features continue until the next renewal date, then the account is downgraded to Proton Free.

Source: proton.me proton.me protonvpn.com

How do I cancel Proton Mail, VPN, Pass and Drive if I pay through Apple or Google Play?

Billed by Apple (App Store): Open your device's Settings and tap your name (Apple Account) at the top. Tap Subscriptions, then the Proton subscription, then Cancel Subscription. Read the terms and tap Cancel Subscription again. Billed by Google Play: Open the Play Store app on your Android and sign in if needed (or use Google Play on the web). Tap your avatar or profile picture, select Subscriptions, select the Proton subscription and follow the instructions to cancel.

Source: support.apple.com protonvpn.com support.google.com

How long before renewal do I need to cancel Proton Mail, VPN, Pass and Drive?

Billed by Proton (Mail, VPN, Pass, Drive): Downgrade before the end of your subscription period if you don't want it to renew. Business contract: At least 30 days before renewal; with less notice the plan renews for another term and is cancelled at the end of that term.

Source: proton.me proton.me

What happens to my data when I cancel Proton Mail, VPN, Pass and Drive?

Source: proton.me proton.me proton.me

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

Cheaper plan Switch to a cheaper paid plan (Settings, All settings, Subscription, Compare all plans). Unused time becomes prorated account credit applied automatically to future payments; credits expire after 24 months proton.me proton.me
Free plan Proton Free keeps one email address, up to 1 GB of Mail storage, up to 5 GB on Proton Drive and one VPN connection proton.me

For AI agents

The person signs in and handles any two-factor code; an agent should never ask for a password.
Retention step: After confirming Cancel subscription you must select a reason for canceling and click Submit; Proton VPN's guide says the cancellation isn't finalized until you do
One Proton Account and subscription covers Mail, VPN, Pass and Drive: cancelling affects every Proton service on it
Proton doesn't remove paid features or delete data for you: get under the Free limits (storage, sub-users) before downgrading to avoid the restricted state
The 30-day refund applies once per user and only to purchases made directly from Proton
App Store purchases are cancelled in iPhone Settings and refunded by Apple
Deleting the Proton Account (Settings, All settings, Account and password, Delete account) permanently deletes data from every Proton service and can't be undone

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/proton.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

How to manage your Proton subscription Go to account.proton.me, sign in, and select any Proton service. (where the cancel flow starts)
How to manage your Proton subscription Navigate to ⚙ (Settings) → All settings → Subscription, scroll down to Cancel subscription, and click Continue. (the cancel menu path)
How to manage your Proton subscription If you're sure you want to cancel, click Cancel subscription again to confirm. (the confirm step)
How to manage your Proton subscription If you cancel your subscription and switch to a Proton Free plan, your plan remains active until the end of the current billing period and does not renew. (when cancelling takes effect)
How to manage your Proton subscription When you downgrade to another paid plan, any unused time is converted into prorated account credits that are applied automatically to future payments. (downgrading to a cheaper paid plan)
How to manage your Proton subscription If your account exceeds the limits of the plan you're downgraded to, some features may stop working. (features stop over the limits)
How to manage your Proton subscription and your Mail storage is over the 1 GB limit, you won't be able to send or receive new emails until you free up space or upgrade again (the mail storage example)
How to cancel a Proton VPN subscription Go to the sidebar and select Subscription. Scroll to Cancel subscription (the Subscription page)
How to cancel a Proton VPN subscription Select a reason for canceling and click Submit. Your cancellation will not be finalized until you have done this. (the required reason step)
How to cancel a Proton VPN subscription Tap Subscriptions → Proton VPN. Tap Cancel Subscription (the App Store cancel steps)
How to cancel a Proton VPN subscription If you're sure you want to cancel, tap Cancel Subscription again. (the App Store confirm step)
How to cancel a Proton VPN subscription Tap your avatar or profile picture, then select Subscriptions. Select Proton VPN (the Google Play cancel steps)
How to cancel a Proton VPN subscription we can't issue refunds for bank transfer or cash payments. (payments that can't be refunded)
How to cancel a Proton VPN subscription You'll still be able to use premium VPN features until your next renewal date. (access until renewal)
How to cancel a Proton VPN subscription After that, your account will be downgraded to Proton Free. (the account moves to Proton Free)
How to cancel a Proton VPN subscription Cancel your subscription in the App Store, then request your refund from the Apple website. (App Store refunds go through Apple)
How to cancel a Proton VPN subscription You may also be able to cancel and request a refund through Google Play. (Google Play refunds)
How to cancel a Proton VPN subscription Open the Play Store app on your Android and sign in if needed. (where the Google Play cancel starts)
How to cancel a Proton VPN subscription You can cancel in a few different ways, depending on how you paid for your subscription. (the route depends on how you paid)
Proton Terms of Service After the initial term, the subscription is renewed automatically for the duration as specified during your initial purchase and you will be charged accordingly, unless cancelled or modified by you. (automatic renewal)
Proton Terms of Service If you do not want your plan to renew, you need to downgrade your plan before the end of your subscription period. (cancel before the period ends)
Proton Terms of Service You may cancel your subscription within 30 days of the initial purchase and receive a full refund for the Service. (the 30-day refund)
Proton Terms of Service Refunds can only be requested once per user. (one refund per user)
Proton Terms of Service Past the abovementioned 30-day period, the Services provided by the Company are non-refundable (no refunds after 30 days)
Proton Terms of Service This refund option is only applicable to users who have subscribed to Proton's Services directly through Proton's official channels (website and apps). (the refund covers direct purchases only)
Proton Terms of Service If you downgrade before the end of your subscription period, we will provide you with an Account credit for the unused portion of your subscription. (credit for unused time)
Proton Terms of Service If you have a Proton VPN Essentials, Business or Enterprise account, you can terminate your subscription by sending a termination notice (which business plans need a notice)
Proton Terms of Service to your account representative or through our Customer Support Form at the latest 30 day before the renewal of your subscription. (how and when to send the notice)
Proton Terms of Service When you do so, the cancellation is applied at the end of the current cycle. (when a business cancellation takes effect)
Proton Terms of Service If you notify us less than 30 days before the renewal date of your subscription, your plan will renew for another term (late notice renews the plan)
Proton Terms of Service Credits obtained this way must be used within 24 months or expire. (credits expire)
Proton Terms of Service so you must first remove paid features before downgrading (remove paid features first)
Proton Terms of Service your Account will be put in a delinquent restricted state which will limit the use of features of the Account. (the restricted state over Free limits)
Proton Terms of Service We may delete Accounts in a delinquent restricted state, and/or part or all of the data they contain after 12 months in that state. (deletion after 12 months restricted)
Proton Terms of Service If you have been inactive on your free Account for a consecutive period of 12 months or more (inactive free accounts)
Proton Free plan limits You can't receive new emails, other than from Proton. You can't send emails with attachments. (mail restrictions over the limit)
Proton Free plan limits Your devices won't sync with Proton Drive. You can't upload new files. (Drive restrictions over the limit)
Proton Free plan limits Once access to your account is limited, you have one year to resolve the situation. (the one-year window)
Proton plans explained Up to 1 GB of dedicated Mail storage (Free Mail storage)
Proton plans explained Up to 5 GB total storage on Proton Drive (Free Drive storage)
Proton plans explained 1 VPN connection (Free VPN)
How to delete your Proton Account Your account will be deleted from Proton Mail, Proton Calendar, Proton VPN, Proton Pass, Proton Drive, and any other Proton services you use. (what account deletion removes)
How to delete your Proton Account When you delete your Proton Account, there is no way to recover it. (deletion can't be undone)
If you want to cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (the Apple cancel steps)
If you want to cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm an Apple cancellation)
Cancel, pause, or change a subscription on Google Play On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. (the Google Play web steps)
Cancel, pause, or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (when a Google Play cancellation takes effect)
Cancel, pause, or change a subscription on Google Play Important: When you uninstall an app, your subscription won't cancel. (uninstalling doesn't cancel)
Proton Free plan limits All data will be deleted from the apps where storage limits are exceeded. (deletion after the one-year window)
Proton Free plan limits You can't manage your calendar. (calendar is restricted over the limit)
Proton plans explained 1 email address (Free plan email addresses)
How to export and restore emails using the Proton Mail Export Tool The tool will export all your emails and their metadata. They will be saved as EML and JSON files. (what the Mail export covers, and its format)
How to export and restore emails using the Proton Mail Export Tool available for everyone (the export tool works on every plan)
How to export and restore emails using the Proton Mail Export Tool can then be imported into email clients such as Thunderbird or Outlook (using the exported files elsewhere)
How to export from Proton Pass From the settings menu, click on the Export tab. (where Pass export is)
How to export from Proton Pass A ZIP file containing a PGP-encrypted JSON file (Pass export formats)
How to export from Proton Pass You cannot export data using the Proton Pass mobile apps. (no export from the mobile apps)

Not confirmed yet

Proton documents the App Store and Google Play steps only in Proton VPN's cancel guide; for Mail, Pass and Drive bought in the app, Apple's and Google's general cancel steps apply
No confirmation email or status for a web cancellation is documented
Whether the 30-day termination notice also covers Proton for Business plans other than Proton VPN Essentials, Business and Enterprise is not stated
How to export contacts, calendars and Drive files before cancelling isn't confirmed here; Proton's help center would document it

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).

How to cancel Proton Mail, VPN, Pass and Drive