The short answer
- Where: In a computer browser, open the Dashlane web app, open the Vault menu in the top left and select Subscription.
- When it ends: Autorenewal turns off; you keep the plan until the end of the billing period.
- Contract notice: Request cancellation at least 30 days before the renewal date; requests made within 30 days of renewal won't be accepted. How to give notice
- Billed by someone else? Cancel with them instead: Apple, Google Play or PayPal.
- Before you go: export Logins and passwords, IDs, payment information, personal information and Secure Notes. What to save
- Want to keep it for less? Cheaper plan and more. Options
Before you cancel
Export first
- Logins and passwords, IDs, payment information, personal information and Secure Notes: In the web app, open Vault, then Settings, select Export data, then Export to CSV (the Android and iPhone apps have Export data to CSV under Settings, then General) (A ZIP file of CSV files). Passkeys and Secure Note attachments can't be exported to CSV. After the subscription ends, passwords stay available for export only support.dashlane.com
What happens to your data
Your data stays in the Dashlane account after the subscription ends; you can still log in, but passwords are available for export only (deleting the account removes all data)
What you lose
- Adding, editing, copying or viewing passwords once the subscription ends
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Billed by Dashlane
- In a computer browser, open the Dashlane web app, open the Vault menu in the top left and select SubscriptionYou should see:
Cancel your subscription
- Select Cancel your subscription in the right panelYou should see:
Continue cancellation
- Select Continue cancellationYou should see:
a refund link in the right panel, if eligible
- If you want a refund, select Request refund in the right panel, then Confirm request, before leaving the page
- Access ends
- Autorenewal turns off; you keep the plan until the end of the billing period
- Notice
- For special Premium trials that took payment details, cancel the renewal before the trial ends
- Refunds
- Full refund if you cancel within 30 days of buying; request it right after cancelling, from the refund link in the right panel
Billed by Apple (App Store)
- On an iPhone or iPad, open Settings and tap your nameYou should see:
Subscriptions
- Tap Subscriptions, then tap the Dashlane subscriptionYou should see:
Cancel Subscription
- Tap Cancel Subscription (you may need to scroll down)
- Confirm it worked
- In Subscriptions, the Dashlane subscription shows an expiration message in red text, or has no Cancel button
- Refunds
- Ask Apple for a refund (Dashlane's refund page sends Apple payers to Apple)
Billed by Google Play
- Go to subscriptions in Google Play, signed in to the Google Account that paysYou should see:
Dashlane
- Next to Dashlane, click Manage, then Cancel subscriptionYou should see:
a confirmation pop-up asking for a reason
- Select a reason, then click Continue
- Access ends
- You can keep using the subscription for the time already paid
- Refunds
- Full refund if you cancel within 30 days of buying: select Chat on Dashlane's refund help page and give your Google account and the Google Play transaction ID
Billed through PayPal
- On the PayPal website, go to Settings, then PaymentsYou should see:
Subscriptions and saved businesses (or Automatic Payments)
- Select Subscriptions and saved businesses or Automatic Payments, then select DashlaneYou should see:
an option to cancel the automatic payment
- Cancel the automatic payment
- Refunds
- Full refund if you cancel within 30 days of buying: select Chat on Dashlane's refund help page and give the invoice number from your PayPal receipt
Business contract
- Select the Dashlane D icon in your browser's toolbar (enter your admin Master Password if asked), then More, then Open the Admin ConsoleYou should see:
Admin Console
- Open the Admin Console menu in the top left, select Account summary, then Request cancellation
- Select the reason, then Confirm request, then CloseYou should see:
an email confirmation
- Wait for the Support Team to email you to finalize the cancellation
- Confirm it worked
- An email confirmation, then an email from the Support Team to finalize
- Notice
- Request cancellation at least 30 days before the renewal date; requests made within 30 days of renewal won't be accepted
Questions people ask
Can I get a refund if I cancel Dashlane?
Billed by Dashlane: Full refund if you cancel within 30 days of buying; request it right after cancelling, from the refund link in the right panel. Billed by Apple (App Store): Ask Apple for a refund (Dashlane's refund page sends Apple payers to Apple). Billed by Google Play: Full refund if you cancel within 30 days of buying: select Chat on Dashlane's refund help page and give your Google account and the Google Play transaction ID.
Source: support.dashlane.com support.dashlane.com support.google.com
If I cancel Dashlane, when does my access end?
Billed by Dashlane: Autorenewal turns off; you keep the plan until the end of the billing period. Billed by Google Play: You can keep using the subscription for the time already paid.
How do I cancel Dashlane if I pay through Apple or Google Play?
Billed by Apple (App Store): On an iPhone or iPad, open Settings and tap your name. Tap Subscriptions, then tap the Dashlane subscription. Tap Cancel Subscription (you may need to scroll down). Billed by Google Play: Go to subscriptions in Google Play, signed in to the Google Account that pays. Next to Dashlane, click Manage, then Cancel subscription. Select a reason, then click Continue.
Source: support.apple.com support.google.com support.dashlane.com
How long before renewal do I need to cancel Dashlane?
Billed by Dashlane: For special Premium trials that took payment details, cancel the renewal before the trial ends. Business contract: Request cancellation at least 30 days before the renewal date; requests made within 30 days of renewal won't be accepted.
What happens to my data when I cancel Dashlane?
Your data stays in the Dashlane account after the subscription ends; you can still log in, but passwords are available for export only (deleting the account removes all data).
Source: support.dashlane.com
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
- Cheaper plan Move to a cheaper personal plan: cancel now, then sign up for the cheaper plan when the current subscription ends support.dashlane.com
- Fewer seats Business plans: remove seats by contacting Dashlane Support at least 30 days before the renewal date support.dashlane.com
- Cheaper plan Business plans: ask Dashlane Support, through the Admin Console or Chat, to downgrade your plan support.dashlane.com
For AI agents
- The person signs in and handles any two-factor code; an agent should never ask for a password.
- The cancel option only appears in the web app in a computer browser, and only for credit card payments made on the website
- Request any refund right after cancelling, before leaving the page
- Export your passwords before the plan ends; afterwards you can't view them in Dashlane
- If you cancel a plan paid with PayPal, you can't use PayPal to pay for Dashlane again
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/dashlane.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Delete your account (separate from cancelling)
Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).
Link from JustDeleteMe (MIT).
Sources
- Cancel my Dashlane subscription and stop autorenewal
Open the Vault menu in the top-left of the app, and select Subscription. On the Subscription page, select Cancel your subscription in the right panel.
(the cancel steps) - Cancel my Dashlane subscription and stop autorenewal
On the next page, select Continue cancellation.
(the final step) - Cancel my Dashlane subscription and stop autorenewal
Important: This option is only available if you paid with a credit card on our website.
(who can use the web route) - Cancel my Dashlane subscription and stop autorenewal
You'll only see this option when you use Dashlane in your computer browser and not in the Dashlane mobile apps or macOS app.
(cancel only in a computer browser) - Cancel my Dashlane subscription and stop autorenewal
When you cancel, you keep your plan until the end of your billing period, but we turn off autorenewal for your subscription.
(when it takes effect) - Cancel my Dashlane subscription and stop autorenewal
If you want a refund, you can start the process after you cancel, as the refund link appears in the right panel once the cancellation is complete.
(where the refund link appears) - Get a refund for my Dashlane subscription
You can request a full refund when you cancel within 30 days of buying your Dashlane subscription.
(the 30-day refund) - Do I need to cancel my Dashlane Premium trial to avoid charges?
If you don't wish to be charged for the Premium subscription, you must cancel the renewal before the trial ends.
(the trial deadline) - Cancel my Dashlane subscription and stop autorenewal
You need to cancel directly with the company you used to pay for Dashlane
(Apple, Google Play and PayPal payers cancel there) - Cancel a subscription from Apple
In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.
(the Apple cancel steps on iPhone or iPad) - Cancel a subscription from Apple
If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.
(how to confirm an Apple cancellation) - Cancel, pause, or change a subscription on Google Play
On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.
(the Google Play cancel steps, including the reason pop-up) - Cancel, pause, or change a subscription on Google Play
When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.
(when a Google Play cancellation takes effect) - What is an automatic payment and how do I update or cancel one?
Go to Settings. Click Payments. Select Subscriptions and saved businesses or Automatic Payments. Select the merchant. On this page, you can cancel the automatic payment
(the PayPal steps) - Manage billing for your professional plan
Select the Admin Console menu in the top left of the page, Account summary, and then Request cancellation.
(the business cancel steps) - Manage billing for your professional plan
Professional plan cancellation requests have to be done at least 30 days before the renewal date.
(the business notice period) - Manage billing for your professional plan
You'll receive an email confirmation. After we receive your request, the Support Team will contact you through email to finalize the cancellation.
(how business cancellations are confirmed) - Change your Dashlane plan
You can downgrade your Dashlane personal plan when your current subscription ends.
(downgrading) - Export your Dashlane data to a CSV
In the Settings panel, select Export data. In the Export data panel, select Export to CSV.
(how to export) - Export your Dashlane data to a CSV
Attachments you've added to your Secure Notes can't be exported to a CSV file
(export limits) - Cancel my Dashlane subscription and stop autorenewal
After your subscription ends, you can continue to log in, but your passwords will remain accessible for export only.
(what happens to your data) - Cancel my Dashlane subscription and stop autorenewal
You can't add, edit, copy, or view your passwords in Dashlane.
(what you lose) - Get a refund for my Dashlane subscription
Select Chat in the bottom right of this page and describe your issue. We'll need the Google account you use to access Google Play, as well as the transaction ID
(Google Play refunds go through Dashlane chat) - Get a refund for my Dashlane subscription
Select Chat in the bottom right of this page and describe your issue. We'll need the invoice number on your PayPal receipt.
(PayPal refunds go through Dashlane chat) - Get a refund for my Dashlane subscription
Ask Apple for a refund
(Apple payers ask Apple for a refund) - Get a refund for my Dashlane subscription
Don't leave until you've requested your refund.
(request the refund before leaving the page) - Get a refund for my Dashlane subscription
Select Confirm request.
(the refund confirm step) - Cancel my Dashlane subscription and stop autorenewal
If you cancel your subscription, you won't be able to use PayPal to pay for Dashlane again.
(PayPal can't be used again after cancelling) - Cancel my Dashlane subscription and stop autorenewal
Unless you live in the United Kingdom, you can no longer buy new Dashlane plans with PayPal.
(new PayPal purchases only in the UK) - Manage billing for your professional plan
Requests made within 30 days of renewal won't be accepted.
(late business cancellation requests are refused) - Manage billing for your professional plan
In the Dashlane browser extension pop-up, select More and then Open the Admin Console.
(how to open the Admin Console) - Manage billing for your professional plan
Select the reason, Confirm request, and then Close.
(the last business cancel step) - Manage billing for your professional plan
If you want to remove seats from your plan, you can contact our Support team at least 30 days before the renewal date of your subscription.
(removing seats on business plans) - Manage billing for your professional plan
If you want to downgrade your plan, you can contact our Support team through the Admin Console or select Chat
(downgrading business plans)
Not confirmed yet
- What confirms a personal-plan cancellation (email or on-screen status) is not stated
- Whether Dashlane's 30-day refund covers renewals is not stated (the page says within 30 days of buying)
Independent re-check, 2026-09-29
A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.
Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
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