{
 "id": "dashlane",
 "name": "Dashlane",
 "category": "security_privacy",
 "website": "https://www.dashlane.com",
 "domains": [
  "dashlane.com"
 ],
 "summary": "In the Dashlane web app on a computer, open Vault, then Subscription, then Cancel your subscription and Continue cancellation; you keep the plan until the billing period ends. Apple, Google Play or PayPal payers cancel there. Gotcha: once it ends, passwords are export-only, so export first.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Dashlane personal plans paid by credit card on the Dashlane website (including special Premium trials that took payment details)",
   "who": "The account holder, using the Dashlane web app in a computer browser (not the mobile or macOS apps)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In a computer browser, open the Dashlane web app, open the Vault menu in the top left and select Subscription",
     "expect": "Cancel your subscription"
    },
    {
     "do": "Select Cancel your subscription in the right panel",
     "expect": "Continue cancellation"
    },
    {
     "do": "Select Continue cancellation",
     "expect": "a refund link in the right panel, if eligible"
    },
    {
     "do": "If you want a refund, select Request refund in the right panel, then Confirm request, before leaving the page",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Autorenewal turns off; you keep the plan until the end of the billing period",
   "notice": "For special Premium trials that took payment details, cancel the renewal before the trial ends",
   "refund": "Full refund if you cancel within 30 days of buying; request it right after cancelling, from the refund link in the right panel",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s26",
    "s27"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Dashlane plans paid through the Apple App Store",
   "who": "The Apple Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On an iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap the Dashlane subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "In Subscriptions, the Dashlane subscription shows an expiration message in red text, or has no Cancel button",
   "effective": null,
   "notice": null,
   "refund": "Ask Apple for a refund (Dashlane's refund page sends Apple payers to Apple)",
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s25"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Dashlane plans paid through Google Play",
   "who": "The Google Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "Dashlane"
    },
    {
     "do": "Next to Dashlane, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time already paid",
   "notice": null,
   "refund": "Full refund if you cancel within 30 days of buying: select Chat on Dashlane's refund help page and give your Google account and the Google Play transaction ID",
   "fees": null,
   "source_ids": [
    "s9",
    "s12",
    "s13",
    "s7",
    "s23"
   ]
  },
  {
   "channel": "paypal",
   "applies_to": "Dashlane plans paid with PayPal (new PayPal purchases are only possible in the UK)",
   "who": "The PayPal account that pays Dashlane",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On the PayPal website, go to Settings, then Payments",
     "expect": "Subscriptions and saved businesses (or Automatic Payments)"
    },
    {
     "do": "Select Subscriptions and saved businesses or Automatic Payments, then select Dashlane",
     "expect": "an option to cancel the automatic payment"
    },
    {
     "do": "Cancel the automatic payment",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Full refund if you cancel within 30 days of buying: select Chat on Dashlane's refund help page and give the invoice number from your PayPal receipt",
   "fees": null,
   "source_ids": [
    "s9",
    "s14",
    "s7",
    "s24",
    "s28",
    "s29"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Dashlane professional (business) plans",
   "who": "A plan admin",
   "method": "form",
   "start_url": null,
   "steps": [
    {
     "do": "Select the Dashlane D icon in your browser's toolbar (enter your admin Master Password if asked), then More, then Open the Admin Console",
     "expect": "Admin Console"
    },
    {
     "do": "Open the Admin Console menu in the top left, select Account summary, then Request cancellation",
     "expect": null
    },
    {
     "do": "Select the reason, then Confirm request, then Close",
     "expect": "an email confirmation"
    },
    {
     "do": "Wait for the Support Team to email you to finalize the cancellation",
     "expect": null
    }
   ],
   "confirm_by": "An email confirmation, then an email from the Support Team to finalize",
   "effective": null,
   "notice": "Request cancellation at least 30 days before the renewal date; requests made within 30 days of renewal won't be accepted",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s15",
    "s16",
    "s17",
    "s30",
    "s31",
    "s32"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a cheaper personal plan: cancel now, then sign up for the cheaper plan when the current subscription ends",
   "evidence": "documented",
   "source_ids": [
    "s18"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Business plans: remove seats by contacting Dashlane Support at least 30 days before the renewal date",
   "evidence": "documented",
   "source_ids": [
    "s33"
   ]
  },
  {
   "type": "downgrade",
   "what": "Business plans: ask Dashlane Support, through the Admin Console or Chat, to downgrade your plan",
   "evidence": "documented",
   "source_ids": [
    "s34"
   ]
  }
 ],
 "export": [
  {
   "data": "Logins and passwords, IDs, payment information, personal information and Secure Notes",
   "how": "In the web app, open Vault, then Settings, select Export data, then Export to CSV (the Android and iPhone apps have Export data to CSV under Settings, then General)",
   "format": "A ZIP file of CSV files",
   "limits": "Passkeys and Secure Note attachments can't be exported to CSV. After the subscription ends, passwords stay available for export only",
   "source_ids": [
    "s19",
    "s20"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing period",
  "data_kept": "Your data stays in the Dashlane account after the subscription ends; you can still log in, but passwords are available for export only (deleting the account removes all data)",
  "you_lose": [
   "Adding, editing, copying or viewing passwords once the subscription ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "The cancel option only appears in the web app in a computer browser, and only for credit card payments made on the website",
   "Request any refund right after cancelling, before leaving the page",
   "Export your passwords before the plan ends; afterwards you can't view them in Dashlane",
   "If you cancel a plan paid with PayPal, you can't use PayPal to pay for Dashlane again"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal",
   "title": "Cancel my Dashlane subscription and stop autorenewal",
   "publisher": "vendor",
   "quote": "Open the Vault menu in the top-left of the app, and select Subscription. On the Subscription page, select Cancel your subscription in the right panel.",
   "supports": "the cancel steps"
  },
  {
   "id": "s2",
   "url": "https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal",
   "title": "Cancel my Dashlane subscription and stop autorenewal",
   "publisher": "vendor",
   "quote": "On the next page, select Continue cancellation.",
   "supports": "the final step"
  },
  {
   "id": "s3",
   "url": "https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal",
   "title": "Cancel my Dashlane subscription and stop autorenewal",
   "publisher": "vendor",
   "quote": "Important: This option is only available if you paid with a credit card on our website.",
   "supports": "who can use the web route"
  },
  {
   "id": "s4",
   "url": "https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal",
   "title": "Cancel my Dashlane subscription and stop autorenewal",
   "publisher": "vendor",
   "quote": "You'll only see this option when you use Dashlane in your computer browser and not in the Dashlane mobile apps or macOS app.",
   "supports": "cancel only in a computer browser"
  },
  {
   "id": "s5",
   "url": "https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal",
   "title": "Cancel my Dashlane subscription and stop autorenewal",
   "publisher": "vendor",
   "quote": "When you cancel, you keep your plan until the end of your billing period, but we turn off autorenewal for your subscription.",
   "supports": "when it takes effect"
  },
  {
   "id": "s6",
   "url": "https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal",
   "title": "Cancel my Dashlane subscription and stop autorenewal",
   "publisher": "vendor",
   "quote": "If you want a refund, you can start the process after you cancel, as the refund link appears in the right panel once the cancellation is complete.",
   "supports": "where the refund link appears"
  },
  {
   "id": "s7",
   "url": "https://support.dashlane.com/hc/en-us/articles/12248372111506-Get-a-refund-for-my-Dashlane-subscription",
   "title": "Get a refund for my Dashlane subscription",
   "publisher": "vendor",
   "quote": "You can request a full refund when you cancel within 30 days of buying your Dashlane subscription.",
   "supports": "the 30-day refund"
  },
  {
   "id": "s8",
   "url": "https://support.dashlane.com/hc/en-us/articles/32567141773330-Do-I-need-to-cancel-my-Dashlane-Premium-trial-to-avoid-charges",
   "title": "Do I need to cancel my Dashlane Premium trial to avoid charges?",
   "publisher": "vendor",
   "quote": "If you don't wish to be charged for the Premium subscription, you must cancel the renewal before the trial ends.",
   "supports": "the trial deadline"
  },
  {
   "id": "s9",
   "url": "https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal",
   "title": "Cancel my Dashlane subscription and stop autorenewal",
   "publisher": "vendor",
   "quote": "You need to cancel directly with the company you used to pay for Dashlane",
   "supports": "Apple, Google Play and PayPal payers cancel there"
  },
  {
   "id": "s10",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps on iPhone or iPad"
  },
  {
   "id": "s11",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s12",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play cancel steps, including the reason pop-up"
  },
  {
   "id": "s13",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s14",
   "url": "https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-or-automatic-billing-agreement-i-have-with-a-merchant-help240",
   "title": "What is an automatic payment and how do I update or cancel one?",
   "publisher": "platform",
   "quote": "Go to Settings. Click Payments. Select Subscriptions and saved businesses or Automatic Payments. Select the merchant. On this page, you can cancel the automatic payment",
   "supports": "the PayPal steps"
  },
  {
   "id": "s15",
   "url": "https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan",
   "title": "Manage billing for your professional plan",
   "publisher": "vendor",
   "quote": "Select the Admin Console menu in the top left of the page, Account summary, and then Request cancellation.",
   "supports": "the business cancel steps"
  },
  {
   "id": "s16",
   "url": "https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan",
   "title": "Manage billing for your professional plan",
   "publisher": "vendor",
   "quote": "Professional plan cancellation requests have to be done at least 30 days before the renewal date.",
   "supports": "the business notice period"
  },
  {
   "id": "s17",
   "url": "https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan",
   "title": "Manage billing for your professional plan",
   "publisher": "vendor",
   "quote": "You'll receive an email confirmation. After we receive your request, the Support Team will contact you through email to finalize the cancellation.",
   "supports": "how business cancellations are confirmed"
  },
  {
   "id": "s18",
   "url": "https://support.dashlane.com/hc/en-us/articles/18922732709138-Change-your-Dashlane-plan",
   "title": "Change your Dashlane plan",
   "publisher": "vendor",
   "quote": "You can downgrade your Dashlane personal plan when your current subscription ends.",
   "supports": "downgrading"
  },
  {
   "id": "s19",
   "url": "https://support.dashlane.com/hc/en-us/articles/32905278138002-Export-your-Dashlane-data-to-a-CSV",
   "title": "Export your Dashlane data to a CSV",
   "publisher": "vendor",
   "quote": "In the Settings panel, select Export data. In the Export data panel, select Export to CSV.",
   "supports": "how to export"
  },
  {
   "id": "s20",
   "url": "https://support.dashlane.com/hc/en-us/articles/32905278138002-Export-your-Dashlane-data-to-a-CSV",
   "title": "Export your Dashlane data to a CSV",
   "publisher": "vendor",
   "quote": "Attachments you've added to your Secure Notes can't be exported to a CSV file",
   "supports": "export limits"
  },
  {
   "id": "s21",
   "url": "https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal",
   "title": "Cancel my Dashlane subscription and stop autorenewal",
   "publisher": "vendor",
   "quote": "After your subscription ends, you can continue to log in, but your passwords will remain accessible for export only.",
   "supports": "what happens to your data"
  },
  {
   "id": "s22",
   "url": "https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal",
   "title": "Cancel my Dashlane subscription and stop autorenewal",
   "publisher": "vendor",
   "quote": "You can't add, edit, copy, or view your passwords in Dashlane.",
   "supports": "what you lose"
  },
  {
   "id": "s23",
   "url": "https://support.dashlane.com/hc/en-us/articles/12248372111506-Get-a-refund-for-my-Dashlane-subscription",
   "title": "Get a refund for my Dashlane subscription",
   "publisher": "vendor",
   "quote": "Select Chat in the bottom right of this page and describe your issue. We'll need the Google account you use to access Google Play, as well as the transaction ID",
   "supports": "Google Play refunds go through Dashlane chat"
  },
  {
   "id": "s24",
   "url": "https://support.dashlane.com/hc/en-us/articles/12248372111506-Get-a-refund-for-my-Dashlane-subscription",
   "title": "Get a refund for my Dashlane subscription",
   "publisher": "vendor",
   "quote": "Select Chat in the bottom right of this page and describe your issue. We'll need the invoice number on your PayPal receipt.",
   "supports": "PayPal refunds go through Dashlane chat"
  },
  {
   "id": "s25",
   "url": "https://support.dashlane.com/hc/en-us/articles/12248372111506-Get-a-refund-for-my-Dashlane-subscription",
   "title": "Get a refund for my Dashlane subscription",
   "publisher": "vendor",
   "quote": "Ask Apple for a refund",
   "supports": "Apple payers ask Apple for a refund"
  },
  {
   "id": "s26",
   "url": "https://support.dashlane.com/hc/en-us/articles/12248372111506-Get-a-refund-for-my-Dashlane-subscription",
   "title": "Get a refund for my Dashlane subscription",
   "publisher": "vendor",
   "quote": "Don't leave until you've requested your refund.",
   "supports": "request the refund before leaving the page"
  },
  {
   "id": "s27",
   "url": "https://support.dashlane.com/hc/en-us/articles/12248372111506-Get-a-refund-for-my-Dashlane-subscription",
   "title": "Get a refund for my Dashlane subscription",
   "publisher": "vendor",
   "quote": "Select Confirm request.",
   "supports": "the refund confirm step"
  },
  {
   "id": "s28",
   "url": "https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal",
   "title": "Cancel my Dashlane subscription and stop autorenewal",
   "publisher": "vendor",
   "quote": "If you cancel your subscription, you won't be able to use PayPal to pay for Dashlane again.",
   "supports": "PayPal can't be used again after cancelling"
  },
  {
   "id": "s29",
   "url": "https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal",
   "title": "Cancel my Dashlane subscription and stop autorenewal",
   "publisher": "vendor",
   "quote": "Unless you live in the United Kingdom, you can no longer buy new Dashlane plans with PayPal.",
   "supports": "new PayPal purchases only in the UK"
  },
  {
   "id": "s30",
   "url": "https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan",
   "title": "Manage billing for your professional plan",
   "publisher": "vendor",
   "quote": "Requests made within 30 days of renewal won't be accepted.",
   "supports": "late business cancellation requests are refused"
  },
  {
   "id": "s31",
   "url": "https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan",
   "title": "Manage billing for your professional plan",
   "publisher": "vendor",
   "quote": "In the Dashlane browser extension pop-up, select More and then Open the Admin Console.",
   "supports": "how to open the Admin Console"
  },
  {
   "id": "s32",
   "url": "https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan",
   "title": "Manage billing for your professional plan",
   "publisher": "vendor",
   "quote": "Select the reason, Confirm request, and then Close.",
   "supports": "the last business cancel step"
  },
  {
   "id": "s33",
   "url": "https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan",
   "title": "Manage billing for your professional plan",
   "publisher": "vendor",
   "quote": "If you want to remove seats from your plan, you can contact our Support team at least 30 days before the renewal date of your subscription.",
   "supports": "removing seats on business plans"
  },
  {
   "id": "s34",
   "url": "https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan",
   "title": "Manage billing for your professional plan",
   "publisher": "vendor",
   "quote": "If you want to downgrade your plan, you can contact our Support team through the Admin Console or select Chat",
   "supports": "downgrading business plans"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "What confirms a personal-plan cancellation (email or on-screen status) is not stated",
   "Whether Dashlane's 30-day refund covers renewals is not stated (the page says within 30 days of buying)"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Google Play and PayPal refunds: within 30 days, through Dashlane chat with the transaction ID or PayPal invoice number (s23, s24)",
    "Apple refund: ask Apple (s25); Apple confirm_by reworded to match Apple's page",
    "Added business seat removal and downgrade to pay_less (s33, s34)",
    "Business route: added the Admin Console and reason/Confirm request steps, and that late requests aren't accepted (s30-s32)",
    "PayPal gotcha moved from fees to tips and quoted (s28, s29); refund step adds Confirm request (s26, s27)"
   ]
  }
 },
 "delete_account": {
  "url": "https://app.dashlane.com/#/delete-account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/dashlane",
 "json": "https://stackcut.io/exits/dashlane.json",
 "evidence": {
  "packet_revision": "6f31846ffb2b0c11f9e1c4753b29e8e4bd9d509cbf1ce640663162ecd877920e",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "dashlane--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "dashlane--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "dashlane--google-play--r3",
    "channel": "google_play",
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  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}