Personal subscriptions · Security, VPN and passwords

How to cancel Didit

Didit bills pay-as-you-go from prepaid credits with no contract or minimum, so there is no subscription to cancel. Closing the account is not a self-serve step: email hello@didit.me. Unused credits are forfeited when you close, and purchases are non-refundable.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Didit's cancel page

The short answer

  • Where: Before closing, download what you need: the PDF for a session (Verifications, then Download PDF), or a CSV export from the Verifications list (didit.me).
  • When it ends: Immediately when the agreement ends: all licenses and rights end, and unused credits are forfeited.
  • Before you go: export Verification reports. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Verification reports: Open a session in Verifications and click Download PDF; for one user's history, open the user's detail page and choose Actions, then Download PDF; for many sessions, use the CSV export from the Verifications list (PDF or CSV). A user-history PDF is capped at the 20 most recent qualifying sessions; sessions still In Progress or Not Started have no report yet help.didit.me help.didit.me
  • Invoices for each top-up: Open Settings > Billing in the Business Console and download the invoice for each top-up help.didit.me

What happens to your data

Verification data follows the retention you set per application (App Settings, then Data retention: 1 month to 10 years, or unlimited); the Terms' default is indefinite. On termination Didit deletes or returns personal data, at your choice.

What you lose

  • Unused purchased credits, which are forfeited when you close the account
  • Access to the console and API once the agreement ends
  • The team, balance and history, if support deletes the whole organization
  • Deleted sessions, which can't be restored

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Pay-as-you-go credits

By email Pay-as-you-go accounts that buy prepaid credits in the Business Console (no contract, no minimum). Who can cancel: The account holder for the organization.

  1. Before closing, download what you need: the PDF for a session (Verifications, then Download PDF), or a CSV export from the Verifications list
  2. Open Settings > Billing in the Business Console and download the invoice for each top-up
  3. Email hello@didit.me, give your organization name, and ask to close the account
Confirm it worked
A reply by email from Didit; no closure page or confirmation screen is documented
Access ends
Immediately when the agreement ends: all licenses and rights end, and unused credits are forfeited
Refunds
Credit purchases are non-refundable. Unused purchased credits are refunded, by bank transfer within 30 days, only in the cases the Terms list, such as closing for Didit's uncured material breach or insolvency
Open the page
Source: didit.me didit.me didit.me help.didit.me help.didit.me

Enterprise order form

By email Annual or enterprise contracts signed under an Order Form, with committed-volume pricing. Who can cancel: An authorized representative of the client.

  1. Read the Order Form for its term, renewal and notice rules, and the notice address it names
  2. Send written notice that you are ending the agreement by email to legal@didit.me or the notice address in the Order Form, and ask for confirmation of receipt
Confirm it worked
Confirmation of receipt on the notice email; the Terms count email notice as delivered with that confirmation
Access ends
When the agreement ends, all licenses and rights end immediately; the Order Form's term and end date aren't public
Refunds
Payments are final and credits non-refundable unless the agreement or an Order Form says otherwise; unused credits are refunded only in the cases the Terms list
Open the page
Source: didit.me didit.me

Questions people ask

Can I get a refund if I cancel Didit?

Pay-as-you-go credits: Credit purchases are non-refundable. Unused purchased credits are refunded, by bank transfer within 30 days, only in the cases the Terms list, such as closing for Didit's uncured material breach or insolvency. Enterprise order form: Payments are final and credits non-refundable unless the agreement or an Order Form says otherwise; unused credits are refunded only in the cases the Terms list.

Source: didit.me

If I cancel Didit, when does my access end?

Pay-as-you-go credits: Immediately when the agreement ends: all licenses and rights end, and unused credits are forfeited. Enterprise order form: When the agreement ends, all licenses and rights end immediately; the Order Form's term and end date aren't public.

Source: didit.me

What happens to my data when I cancel Didit?

Verification data follows the retention you set per application (App Settings, then Data retention: 1 month to 10 years, or unlimited); the Terms' default is indefinite. On termination Didit deletes or returns personal data, at your choice.

Source: didit.me help.didit.me help.didit.me

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Permanent free tier: no card, no trial expiry didit.me
  • Discount program Volume discounts apply automatically to pay-as-you-go module prices didit.me
  • Pay yearly Enterprise annual contracts with committed-volume pricing, arranged through sales didit.me

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • There is no self-serve way to delete an application, including a sandbox one; closing the account isn't self-serve either, so use email
  • Credits don't expire while the agreement is in effect, but closing the account forfeits them: spend or plan around the balance first
  • A zero balance pauses new paid checks, but the console and historical results stay accessible
  • Ongoing AML Monitoring renews; the pricing page says 'Turn monitoring off any time to stop the renewal.'
  • Formal notices under the Terms go to legal@didit.me; billing and account requests go to hello@didit.me

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/didit.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Didit pricing Pay-as-you-go has zero monthly minimum, zero seat fees, zero contract. (pay-as-you-go has no contract or minimum)
  2. Didit pricing Turn monitoring off any time to stop the renewal. (the monitoring renewal can be stopped)
  3. Didit pricing No credit card to start, no trial expiry, the free tier is permanent. (the free tier)
  4. Didit pricing Then pay only when a module runs, with volume discounts applied automatically. (volume discounts)
  5. Didit pricing Annual contracts, committed-volume pricing. (enterprise annual contracts)
  6. Didit pricing If the balance reaches zero, new paid checks pause; the console and historical results remain accessible. (what a zero balance does)
  7. Terms for Business The Client may close its account and terminate this Agreement at any time. (the client can close the account at any time)
  8. Terms for Business which will result in the forfeiture of unused Credits (unused credits are forfeited on closing)
  9. Terms for Business All payments are final, and purchased Credits are non-refundable, unless expressly stated otherwise in this Agreement or an Order Form. (purchases are non-refundable unless the agreement or an Order Form says otherwise)
  10. Terms for Business Any refund equals only the amounts actually paid to and retained by Didit for unused purchased Credits (what a refund covers)
  11. Terms for Business sent by email to the notice addresses specified in Section 1 or in the Order Form (with confirmation of receipt). (how notice must be sent)
  12. Terms for Business the default retention period for Personal Data processed in verification flows is indefinite (the default data retention)
  13. Terms for Business may configure any period between 30 days and 10 years (the retention period the client can set)
  14. Terms for Business On termination, Didit will, at the Client's choice, delete or return Personal Data (what happens to personal data on termination)
  15. Didit support For anything the team needs to handle (billing, contracts, account access, or data requests), email hello@didit.me. (email is the route for billing and contract requests)
  16. Top-ups, invoices and payments Every top-up is listed with its invoice to download. (invoices can be downloaded)
  17. Top-ups, invoices and payments turn on auto-refill in Settings > Billing (where billing settings are)
  18. Organizations, applications and environments Support can delete the entire organization so you can create a fresh one (only support deletes an organization)
  19. Organizations, applications and environments a last resort, since it takes the team, balance and history with it. (what deleting the organization takes with it)
  20. Organizations, applications and environments There is no self-serve way to delete an application today - including a sandbox one (applications cannot be deleted self-serve)
  21. Terms for Business Credits purchased by the Client do not expire and can be used as long as the Agreement is in effect. (credits don't expire while the agreement runs)
  22. Terms for Business All licenses and rights granted to the Client under this Agreement shall immediately cease. (what ends on termination)
  23. Terms for Business is paid by bank transfer within thirty (30) days, and is a return of prepayment, not damages. (how a refund is paid)
  24. Terms for Business All formal notices and communications related to this Agreement must be addressed to legal@didit.me (the formal notice address)
  25. Terms for Business except where the Client terminates (i) for Didit's uncured material breach or insolvency under Section 15.2 (when unused credits are not forfeited)
  26. Deleting sessions and personal data There is no way to restore a deleted session. (deleting sessions is permanent)
  27. Deleting sessions and personal data Export anything you need - a decision PDF, a CSV row - before you delete. (export before deleting)
  28. Downloading a verification report Open any session in Verifications and click Download PDF (session PDF download)
  29. Downloading a verification report use the CSV export from the Verifications list (CSV export of sessions)
  30. Deleting sessions and personal data anywhere from 1 month to 10 years, or unlimited (the retention range in the console)
  31. Downloading a verification report it's capped at the 20 most recent (the user-history PDF limit)
  32. Downloading a verification report If the download fails on a session that is still In Progress or Not Started, that's why - there is no decision to report yet. (undecided sessions have no report)

Not confirmed yet

  • Didit's help pages don't describe closing an account; the Terms let the client close it at any time, and the support page sends billing and account-access requests to email
  • The help pages don't say how to turn auto-refill off
  • The public pages don't say how to remove a saved card or bank account
  • Enterprise Order Forms aren't public, so their term, renewal and notice rules are unconfirmed; the public Terms give no notice period for the client

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).