How to cancel Tuta (formerly Tutanota) in 2026

The short answer

Where: Back up the emails and data you want to keep: storing and backing up your data is your responsibility.
When it ends: First term: the end of the term, if you give notice at least one month before it. After the first term the plan becomes a non-fixed-term contract that ends one month after notice.
Contract notice: One month before the end of the agreed term, for company contracts of up to 12 months. How to give notice
Billed by someone else? Cancel with them instead: Apple.
Want to keep it for less? Free plan and more. Options

Before you cancel

What you lose

The paid plan's services: Tutao isn't obliged to provide them after the contract ends
Anything you haven't backed up: keeping your data is your responsibility

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Cancel in your account

Online, self-serve Tuta paid plans (such as Revolutionary and Legend) paid monthly or yearly. Who can cancel: The account holder.

Back up the emails and data you want to keep: storing and backing up your data is your responsibility
Sign in to your Tuta account and cancel (terminate) the plan there
Time it: during the first term, give notice at least one month before it ends; after the first term, the plan ends one month after your notice

Access ends: First term: the end of the term, if you give notice at least one month before it. After the first term the plan becomes a non-fixed-term contract that ends one month after notice
Notice: One month before the end of the first term; after that, one month's notice at any time
Refunds: Consumers can withdraw within 14 days of the contract date without giving a reason, and all payments are returned. Otherwise the Terms only describe refunding prepaid fees when Tutao ends the contract early

Source: tuta.com tuta.com

Give notice in text form

Written notice Any Tuta paid plan, if you'd rather not cancel inside the account. Who can cancel: The account holder.

Send Tutao a cancellation notice in text form, for example a letter to Tutao GmbH, Deisterstr. 17a, 30449 Hanover, Germany, naming your Tuta account
Send it in time: at least one month before the end of a first term, or one month before the date you want the plan to end after that

Access ends: The same timing as cancelling in the account
Notice: One month before the end of the first term; after that, one month's notice at any time

Source: tuta.com tuta.com tuta.com

Billed by Apple (App Store)

In the billing platform's settings Revolutionary or Legend plans bought in the Tuta iPhone or iPad app, which the App Store lists as monthly and yearly in-app purchases. Who can cancel: The Apple Account that bought the plan. Everything Apple bills, in one place.

On your iPhone or iPad, open Settings and tap your nameYou should see: Subscriptions
Tap Subscriptions, then the Tuta subscriptionYou should see: Cancel Subscription
Tap Cancel Subscription (you may need to scroll down)

Confirm it worked: No Cancel button, or an expiration message in red, means the subscription is already cancelled

Source: apps.apple.com support.apple.com

Business contracts

Online, self-serve Tuta plans bought by a company. Who can cancel: The company's account holder.

Cancel through a statement in the company's Tuta account, or by notice to Tutao in text form, at least one month before the agreed term ends

Access ends: A company contract that isn't terminated renews for the agreed term again (for a 12-month contract, another 12 months)
Notice: One month before the end of the agreed term, for company contracts of up to 12 months

Source: tuta.com

Questions people ask

Can I get a refund if I cancel Tuta (formerly Tutanota)?

Cancel in your account: Consumers can withdraw within 14 days of the contract date without giving a reason, and all payments are returned. Otherwise the Terms only describe refunding prepaid fees when Tutao ends the contract early.

Source: tuta.com

If I cancel Tuta (formerly Tutanota), when does my access end?

Cancel in your account: First term: the end of the term, if you give notice at least one month before it. After the first term the plan becomes a non-fixed-term contract that ends one month after notice. Give notice in text form: The same timing as cancelling in the account. Business contracts: A company contract that isn't terminated renews for the agreed term again (for a 12-month contract, another 12 months).

Source: tuta.com tuta.com tuta.com

How do I cancel Tuta (formerly Tutanota) if I pay through Apple?

Billed by Apple (App Store): On your iPhone or iPad, open Settings and tap your name. Tap Subscriptions, then the Tuta subscription. Tap Cancel Subscription (you may need to scroll down).

Source: support.apple.com

How long before renewal do I need to cancel Tuta (formerly Tutanota)?

Cancel in your account: One month before the end of the first term; after that, one month's notice at any time. Business contracts: One month before the end of the agreed term, for company contracts of up to 12 months.

Source: tuta.com tuta.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

Free plan Tuta Free: 1 GB of storage, one calendar and 3 labels. A free account that isn't used for at least six months can be terminated without notice tuta.com tuta.com
Pay yearly Paying yearly instead of monthly; the pricing page advertises SAVE 50% for yearly billing tuta.com

For AI agents

The person signs in and handles any two-factor code; an agent should never ask for a password.
Give notice at least one month before the end of the first monthly or yearly term; once it has passed, the plan runs without a fixed term and needs one month's notice
Consumers have a 14-day right of withdrawal from the contract date, with all payments returned
Back up mail and data before the plan ends: the Terms make that the customer's job
Free accounts left unused for six months can be closed without notice
Company contracts renew for the same term again unless terminated
Tutao's hello@tutao.de address doesn't take support requests
Plans bought in the iPhone app are App Store in-app purchases: cancel those in the Apple Account's subscription settings

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/tuta.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

Pricing The subscription period is one month when paying monthly and one year when paying yearly. (monthly and yearly terms)
Pricing After the initial period, the plan will turn into a non-fixed term contract and may be cancelled at any time. (after the first term)
Terms and Conditions Contracts with a fixed term up to 12 months may be terminated by either party with a notice period of one month prior to the end of the agreed term. (notice during the first term)
Terms and Conditions Contracts without a fixed term may be terminated by either party at any time with a notice period of one month. (notice after the first term)
Terms and Conditions The ordinary termination by the customer is carried out through a statement in the customer's account or another declaration of notice in textual form towards Tutao. (how to cancel)
Terms and Conditions If the contract is not terminated, the contract is automatically renewed without a fixed term. (consumer renewal)
Terms and Conditions You have the right to cancel this contract within fourteen days without giving any reason. (the 14-day right of withdrawal)
Terms and Conditions The withdrawal period is fourteen days from the date of contract. (when the withdrawal period runs)
Terms and Conditions If you withdraw from this contract, we have to return all payments that we have received from you (withdrawal refunds)
Terms and Conditions Prepaid fees are refunded to the customer if Tutao ends the contract prior to the end of the billing period. (refunds when Tutao ends the contract)
Terms and Conditions The timely storage and backup of the data, is the customer's responsibility. (back up before cancelling)
Imprint Deisterstr. 17a (Tutao's postal address)
Terms and Conditions the contract is automatically renewed for the term agreed-upon in the contract, i.e. in case of a 12-month contract period, the contract is automatically renewed for another 12 months. (company contract renewal)
Pricing 1 GB storage (the Free plan's storage)
Terms and Conditions Tutao is entitled to terminate the contract without notice in case of a free of charge tariff if the account was not used for at least six months. (the inactivity rule for free accounts)
Pricing One calendar (the Free plan's calendar limit)
Pricing SAVE 50% (yearly billing savings)
Imprint Support requests to this email address will be ignored. (the company email isn't for support)
Terms and Conditions After termination of the contract, Tutao is no longer obligated to provide the contractual services. (what ends with the contract)
Terms and Conditions Contracts with companies with a fixed term of one or up to 12 months may be terminated by either party with a notice period of one month (notice for company contracts)
Tuta Mail on the App Store Revolutionary (Monthly) (plans are sold as in-app purchases in the iPhone app)
Tuta Mail on the App Store Legend (Yearly) (yearly plans are sold in the iPhone app)
Cancel a subscription from Apple In Settings, tap your name. (the first Apple step)
Cancel a subscription from Apple Tap Subscriptions. (the Subscriptions step)
Cancel a subscription from Apple Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. (the final Apple step)
Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm on Apple)

Not confirmed yet

The exact menus for cancelling or downgrading in the Tuta app and web app aren't confirmed in this guide; Tuta's Payment FAQ describes them
Tuta's own pages don't say when a plan bought in the iPhone app ends after cancelling with Apple, or how that fits Tuta's notice terms
Whether Tuta's Android app sells plans through Google Play isn't confirmed; Tuta's Payment FAQ would say
How to export your emails before cancelling isn't confirmed; Tuta's How to use FAQ would describe it
What happens to your emails, extra addresses and custom domains after a plan ends, and how long data is kept, isn't confirmed
How to delete a Tuta account isn't confirmed; Tuta's support FAQ would describe it

Independent re-check, 2026-10-06

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).

How to cancel Tuta (formerly Tutanota)