{
 "id": "tuta",
 "name": "Tuta",
 "category": "security_privacy",
 "website": "https://tuta.com",
 "domains": [
  "tuta.com",
  "tutanota.com",
  "tutao.de"
 ],
 "summary": "Cancel in your account or by text-form notice to Tutao: at least one month before a first monthly or yearly term ends, then one month's notice anytime. Consumers can withdraw within 14 days for a full refund. Plans bought in the iPhone app cancel through Apple. Back up mail first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel in your account",
   "applies_to": "Tuta paid plans (such as Revolutionary and Legend) paid monthly or yearly",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Back up the emails and data you want to keep: storing and backing up your data is your responsibility",
     "expect": null
    },
    {
     "do": "Sign in to your Tuta account and cancel (terminate) the plan there",
     "expect": null
    },
    {
     "do": "Time it: during the first term, give notice at least one month before it ends; after the first term, the plan ends one month after your notice",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "First term: the end of the term, if you give notice at least one month before it. After the first term the plan becomes a non-fixed-term contract that ends one month after notice",
   "notice": "One month before the end of the first term; after that, one month's notice at any time",
   "refund": "Consumers can withdraw within 14 days of the contract date without giving a reason, and all payments are returned. Otherwise the Terms only describe refunding prepaid fees when Tutao ends the contract early",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s19"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Give notice in text form",
   "applies_to": "Any Tuta paid plan, if you'd rather not cancel inside the account",
   "who": "The account holder",
   "method": "letter",
   "start_url": null,
   "steps": [
    {
     "do": "Send Tutao a cancellation notice in text form, for example a letter to Tutao GmbH, Deisterstr. 17a, 30449 Hanover, Germany, naming your Tuta account",
     "expect": null
    },
    {
     "do": "Send it in time: at least one month before the end of a first term, or one month before the date you want the plan to end after that",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The same timing as cancelling in the account",
   "notice": "One month before the end of the first term; after that, one month's notice at any time",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s3",
    "s4",
    "s5",
    "s12",
    "s18"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Revolutionary or Legend plans bought in the Tuta iPhone or iPad app, which the App Store lists as monthly and yearly in-app purchases",
   "who": "The Apple Account that bought the plan",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the Tuta subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "No Cancel button, or an expiration message in red, means the subscription is already cancelled",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s21",
    "s22",
    "s23",
    "s24",
    "s25",
    "s26"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Business contracts",
   "applies_to": "Tuta plans bought by a company",
   "who": "The company's account holder",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Cancel through a statement in the company's Tuta account, or by notice to Tutao in text form, at least one month before the agreed term ends",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "A company contract that isn't terminated renews for the agreed term again (for a 12-month contract, another 12 months)",
   "notice": "One month before the end of the agreed term, for company contracts of up to 12 months",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s5",
    "s13",
    "s20"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Tuta Free: 1 GB of storage, one calendar and 3 labels. A free account that isn't used for at least six months can be terminated without notice",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15",
    "s16"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Paying yearly instead of monthly; the pricing page advertises SAVE 50% for yearly billing",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s1"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the term your notice applies to",
  "data_kept": null,
  "you_lose": [
   "The paid plan's services: Tutao isn't obliged to provide them after the contract ends",
   "Anything you haven't backed up: keeping your data is your responsibility"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Give notice at least one month before the end of the first monthly or yearly term; once it has passed, the plan runs without a fixed term and needs one month's notice",
   "Consumers have a 14-day right of withdrawal from the contract date, with all payments returned",
   "Back up mail and data before the plan ends: the Terms make that the customer's job",
   "Free accounts left unused for six months can be closed without notice",
   "Company contracts renew for the same term again unless terminated",
   "Tutao's hello@tutao.de address doesn't take support requests",
   "Plans bought in the iPhone app are App Store in-app purchases: cancel those in the Apple Account's subscription settings"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://tuta.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "The subscription period is one month when paying monthly and one year when paying yearly.",
   "supports": "monthly and yearly terms"
  },
  {
   "id": "s2",
   "url": "https://tuta.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "After the initial period, the plan will turn into a non-fixed term contract and may be cancelled at any time.",
   "supports": "after the first term"
  },
  {
   "id": "s3",
   "url": "https://tuta.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "Contracts with a fixed term up to 12 months may be terminated by either party with a notice period of one month prior to the end of the agreed term.",
   "supports": "notice during the first term"
  },
  {
   "id": "s4",
   "url": "https://tuta.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "Contracts without a fixed term may be terminated by either party at any time with a notice period of one month.",
   "supports": "notice after the first term"
  },
  {
   "id": "s5",
   "url": "https://tuta.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "The ordinary termination by the customer is carried out through a statement in the customer's account or another declaration of notice in textual form towards Tutao.",
   "supports": "how to cancel"
  },
  {
   "id": "s6",
   "url": "https://tuta.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "If the contract is not terminated, the contract is automatically renewed without a fixed term.",
   "supports": "consumer renewal"
  },
  {
   "id": "s7",
   "url": "https://tuta.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "You have the right to cancel this contract within fourteen days without giving any reason.",
   "supports": "the 14-day right of withdrawal"
  },
  {
   "id": "s8",
   "url": "https://tuta.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "The withdrawal period is fourteen days from the date of contract.",
   "supports": "when the withdrawal period runs"
  },
  {
   "id": "s9",
   "url": "https://tuta.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "If you withdraw from this contract, we have to return all payments that we have received from you",
   "supports": "withdrawal refunds"
  },
  {
   "id": "s10",
   "url": "https://tuta.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "Prepaid fees are refunded to the customer if Tutao ends the contract prior to the end of the billing period.",
   "supports": "refunds when Tutao ends the contract"
  },
  {
   "id": "s11",
   "url": "https://tuta.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "The timely storage and backup of the data, is the customer's responsibility.",
   "supports": "back up before cancelling"
  },
  {
   "id": "s12",
   "url": "https://tuta.com/imprint",
   "title": "Imprint",
   "publisher": "vendor",
   "quote": "Deisterstr. 17a",
   "supports": "Tutao's postal address"
  },
  {
   "id": "s13",
   "url": "https://tuta.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "the contract is automatically renewed for the term agreed-upon in the contract, i.e. in case of a 12-month contract period, the contract is automatically renewed for another 12 months.",
   "supports": "company contract renewal"
  },
  {
   "id": "s14",
   "url": "https://tuta.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "1 GB storage",
   "supports": "the Free plan's storage"
  },
  {
   "id": "s15",
   "url": "https://tuta.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "Tutao is entitled to terminate the contract without notice in case of a free of charge tariff if the account was not used for at least six months.",
   "supports": "the inactivity rule for free accounts"
  },
  {
   "id": "s16",
   "url": "https://tuta.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "One calendar",
   "supports": "the Free plan's calendar limit"
  },
  {
   "id": "s17",
   "url": "https://tuta.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "SAVE 50%",
   "supports": "yearly billing savings"
  },
  {
   "id": "s18",
   "url": "https://tuta.com/imprint",
   "title": "Imprint",
   "publisher": "vendor",
   "quote": "Support requests to this email address will be ignored.",
   "supports": "the company email isn't for support"
  },
  {
   "id": "s19",
   "url": "https://tuta.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "After termination of the contract, Tutao is no longer obligated to provide the contractual services.",
   "supports": "what ends with the contract"
  },
  {
   "id": "s20",
   "url": "https://tuta.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "Contracts with companies with a fixed term of one or up to 12 months may be terminated by either party with a notice period of one month",
   "supports": "notice for company contracts"
  },
  {
   "id": "s21",
   "url": "https://apps.apple.com/us/app/tuta-mail/id922429609",
   "title": "Tuta Mail on the App Store",
   "publisher": "platform",
   "quote": "Revolutionary (Monthly)",
   "supports": "plans are sold as in-app purchases in the iPhone app"
  },
  {
   "id": "s22",
   "url": "https://apps.apple.com/us/app/tuta-mail/id922429609",
   "title": "Tuta Mail on the App Store",
   "publisher": "platform",
   "quote": "Legend (Yearly)",
   "supports": "yearly plans are sold in the iPhone app"
  },
  {
   "id": "s23",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "the first Apple step"
  },
  {
   "id": "s24",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "Tap Subscriptions.",
   "supports": "the Subscriptions step"
  },
  {
   "id": "s25",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.",
   "supports": "the final Apple step"
  },
  {
   "id": "s26",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The exact menus for cancelling or downgrading in the Tuta app and web app aren't confirmed in this guide; Tuta's Payment FAQ describes them",
   "Tuta's own pages don't say when a plan bought in the iPhone app ends after cancelling with Apple, or how that fits Tuta's notice terms",
   "Whether Tuta's Android app sells plans through Google Play isn't confirmed; Tuta's Payment FAQ would say",
   "How to export your emails before cancelling isn't confirmed; Tuta's How to use FAQ would describe it",
   "What happens to your emails, extra addresses and custom domains after a plan ends, and how long data is kept, isn't confirmed",
   "How to delete a Tuta account isn't confirmed; Tuta's support FAQ would describe it"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "partial",
   "notes": [
    "Notice periods, the 14-day withdrawal right, refunds and the backup rule match Tuta's Terms and pricing page",
    "Added the company-contract notice period from the Terms: one month before the end of the agreed term",
    "Added an App Store route: the App Store lists Tuta's Revolutionary and Legend plans as monthly and yearly in-app purchases",
    "Tuta's support FAQ pages weren't available to re-check, so in-app menus, export steps and Google Play billing remain unconfirmed"
   ]
  }
 },
 "delete_account": {
  "url": "https://app.tuta.com/settings/global",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/tuta",
 "json": "https://stackcut.io/exits/tuta.json",
 "evidence": {
  "packet_revision": "5b1fde26caec862240cb672b4383537b1935be47d6b9b9bb5d55f2ac2cb14ffc",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "tuta--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "tuta--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "tuta--apple-app-store--r3",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "tuta--sales-contract--r4",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}