Business software · 11 tools
How to cancel help desk and customer support software
Where to cancel each of these 11 tools, who can, when access ends, and the notice or refund rule, from each vendor's own help pages. For 8 of them a contract sets a notice period: see the Contract notice lines.
| Service | Where to cancel | When access ends | Notice or refunds |
|---|---|---|---|
 CrispOnline | Sign in to Crisp and open Settings, then Billing, then Plans & Subscriptions for the workspace you want to cancelWho: The Crisp account that pays for the workspace's subscription | Monthly plans: immediately, with loss of the plan's paid features | Refunds: None. Crisp doesn't refund fees, monthly or annual; the current month stays due and isn't refunded in full or pro rata, and a prepaid year can't be refunded. If you were… |
 FeaturebaseOnline · Contract | Go to Settings, then BillingWho: A workspace member who can open Settings, Billing (the required role isn't stated) | You keep access until the end of the current billing period and aren't billed for the next period | Refunds: If Featurebase wasn't a good fit for your team, it will refund your last payment when you ask within 30 days of the original payment dateContract notice: No notice period is stated |
 Freshdesk (Freshworks)Online · Contract | At least 30 days before your subscription term ends, send Freshworks written notice that you won't renew: by courier or…Who: The account's admin or billing contact (not documented precisely) | At the end of the current subscription term | Notice: Written notice of non-renewal at least 30 days before the subscription term expires, sent by courier or US mail to Freshworks' notice address with a copy by email to…Contract notice: Written notice of non-renewal at least 30 days before the subscription term expires, sent by courier or US mail to Freshworks' notice address with a copy by email to… |
 FrontOnline · Contract | Sign in, click the gear icon and go to your company settingsWho: A company admin | At renewal. After the subscription terminates you keep limited access for 30 days: you can log in, search conversation history and see… | Notice: Front's SaaS Services Agreement says termination must be requested at least 30 days before the end of the current subscription termContract notice: At least 30 days before the end of the current subscription term |
 GorgiasOnline · Contract | In your helpdesk, click the Settings icon in the bottom-left corner, then under Account select Billing and usageWho: The account owner or an admin | At the next renewal date: you can keep using Gorgias until then, and the helpdesk and all add-ons end together | Notice: The Master Subscription Agreement requires written notice at least 30 days before the end of the current term, whether monthly or annual, given in the product or by…Contract notice: At least 30 days' written notice before the end of the current term (Master Subscription Agreement) |
 Help ScoutOnline · Contract | Export anything you need first: the account becomes inaccessible the moment you delete itWho: The Account Owner only | Immediately: the account is terminated when you click Delete Account, with no access for the rest of the billing period | Refunds: A 30-day money-back guarantee on your first payment (request a full refund by email within 30 days)Contract notice: Written notice of intent not to renew, sent by postal mail, at least 30 days before the current term expires |
 IntercomOnline · Contract | Sign in to your Intercom workspace and go to Settings, Subscription, BillingWho: A teammate who can open the workspace's billing settings | You keep access until the end of the current billing period and aren't billed for the next one | Notice: Monthly plans: none. Yearly plans: Intercom's Terms say they renew for 12 months unless written notice of intent not to renew is given at least 30 days before they expireContract notice: Written notice at least 30 days before the renewal date |
| LiveChatOnline · Contract | Log in to LiveChat and open the Billing tab in the panelWho: The account owner, or an admin with access to the subscription | The subscription stays active until the end of the current subscription period, then expires and is not billed again | Notice: Cancel before the next subscription cycleContract notice: The standard Terms only require cancelling before the next cycle |
 tawk.toOnline | Log in to your tawk.to account at dashboard.tawk.to on a desktop or laptop, and select the correct propertyWho: An account admin. Only admins can access billing settings and make changes to paid plans | You keep paid features until the end of the current billing cycle | Refunds: None. The Terms of Service say no refunds or credits are provided if you downgrade or cancel your service plan |
| TidioOnline · Contract | In Tidio, go to Settings, then BillingWho: Not named in the help article: someone with access to Settings, then Billing | No new charges after you cancel | Refunds: Not guaranteed: Tidio isn't obliged to refund partial months or years, may refund in exceptional circumstances at its discretion, and never refunds more than three months |
 ZendeskOnline · Contract · Partner | In Admin Center, click Account in the sidebar, then select Billing, then SubscriptionWho: The account owner (billing admins can't cancel products or accounts) | At the end of the current billing cycle | Notice: Cancel at least 30 days before the end of your subscription term: for self-service customers, cancelling in Admin Center is the notice the Customer Agreement requiresContract notice: At least 30 days' prior written notice of intent not to renew, by email to legalnotice@zendesk.com or by mail to Zendesk's Legal Department |
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