How to cancel Featurebase

Before you cancel

Export first

• Your workspace data: Use Featurebase's in-product export while the subscription is active; after cancellation or termination, ask for an export by emailing support@featurebase.app. In-product export works any time during your subscription; after cancellation or termination, an export must be requested within 30 days help.featurebase.app help.featurebase.app

What happens to your data

Cancelling doesn't delete your data, but you lose access to it after the subscription ends unless you restart the plan. The Terms allow an export request within 30 days of cancellation or termination; after that window, data is removed from active systems within 90 days and from backups within 365 days.

What you lose

• Paid features such as the Feedback portal and Help Center, paused once the subscription is inactive
• Seats beyond the Free plan's single seat
• Access to your paid-plan data, unless you restart the plan
• Everything in the workspace, permanently, if you delete it

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan After cancelling you can keep using the Free plan, which is free forever with limited functionality and 1 seat help.featurebase.app featurebase.app
• Cheaper plan Switch to a cheaper plan with Change plan in Settings, Billing; you get credit for unused time on the more expensive plan. On an annual plan the downgrade is scheduled for renewal help.featurebase.app
• Fewer seats Remove teammates in Settings, Members and teams to lower the seat count, or change full seats to lite seats. Monthly invoices drop from then on; annual contracts can reduce seats only at the end of the term help.featurebase.app
• Discount program The Early-stage startup program gives the Professional plan for $63 a month in year one (86% off $450), up to 6 seats. It's for companies founded under 2 years ago with fewer than 6 employees and under $3M raised, never on a paid plan, applying within 90 days of sign-up help.featurebase.app

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Export workspace data before the subscription ends; afterwards, email support@featurebase.app within 30 days to request an export
• There is no pause option: cancel and restart the plan later instead
• Yearly plans aren't refunded pro rata if cancelled early; the 30-day refund covers your last payment
• An invoice after cancelling can be valid: it may carry final prorated usage charges
• Contract customers can't self-cancel: talk to the Account Manager
• Deleting the workspace can't be undone; cancelling the subscription alone keeps your data

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/featurebase.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

1. How to cancel your subscription Click on the 'Cancel subscription' button on the bottom right (the cancel button)
2. How to manage your Featurebase subscription Go to Settings → Billing (where billing lives)
3. How to cancel your subscription you'll retain access to Featurebase until the end of your current billing (access until the period ends)
4. How to cancel your subscription automatically paused as soon as your subscription becomes inactive (paid features pause)
5. How to cancel your subscription Feedback portal (which features pause)
6. How to cancel your subscription can continue using the Free plan, which has limited functionality and 1 seat (the Free plan after cancelling)
7. How to cancel your subscription Cancelling your subscription does not delete your data. However, you will lose access to it after your subscription ends unless you restart your plan (what happens to data)
8. How to cancel your subscription The refund request must be made within 30 days of the original payment date. (the refund window)
9. How to cancel your subscription be happy to refund your last payment (what is refunded)
10. How to cancel your subscription via the live chat or by emailing (how to ask for a refund)
11. How to cancel your subscription won't get a prorated refund if cancelled early (no prorated refunds for yearly plans)
12. How to cancel your subscription you'll need to speak to your Account Manager about pausing or cancelling your subscription. (contract plans go through the Account Manager)
13. Terms of Service Cancellation takes effect at the end of the current paid term. (when cancellation takes effect)
14. Terms of Service Fees are billed in advance per your plan and renew automatically unless cancelled. (automatic renewal)
15. Terms of Service You may request a refund within 30 days of the original payment by emailing support@featurebase.app. (the refund terms)
16. Delete Workspace Settings → General → Danger zone (where to delete the workspace)
17. Delete Workspace Complete the safety check, and your organization with all of the data is deleted (the safety check and what is deleted)
18. Delete Workspace NB! Deleting a Workspace is a permanent action and cannot be undone. (deletion is permanent)
19. Pricing Forever (the Free plan is free forever)
20. How to manage your Featurebase subscription Click 'Change plan' (changing plans)
21. How to manage your Featurebase subscription You will be given credit for any unused time on your previous, more expensive plan. (the downgrade credit)
22. How to manage your Featurebase subscription Go to Settings → Billing (where plan changes are made)
23. How to manage your Featurebase subscription Settings → Members and teams (where seats are managed)
24. How to manage your Featurebase subscription change seat types (e.g., from full to lite seats) to optimize your subscription (switching to lite seats)
25. Early-stage startup program In the first year, you'll be getting the Professional plan for just $63 per month, giving an 86% discount off the original list price of $450. (the startup discount)
26. Early-stage startup program Founded less than 2 years ago (eligibility: company age)
27. Early-stage startup program Fewer than 6 employees (eligibility: team size)
28. Early-stage startup program Raised less than $3M in funding (eligibility: funding)
29. Early-stage startup program Must apply within 90 days of sign-up (eligibility: application window)
30. Terms of Service You may export your workspace data at any time during your subscription via in-product capabilities. (exporting workspace data)
31. Terms of Service After this 30-day window, data is removed from active systems within 90 days and from backups within 365 days. (data deletion after the export window)
32. Terms of Service You can cancel at any time from your account dashboard or by contacting support. (ways to cancel)
33. How to cancel your subscription Yes, you can cancel an annual subscription (that is not on contract) (annual plans can be cancelled)
34. How to cancel your subscription the end of your 12-month billing period (when an annual plan ends)
35. How to cancel your subscription you won't be billed for this subscription in the next period (no charge for the next period)
36. How to cancel your subscription Yes, invoices received after cancellation can be valid. They may reflect final prorated charges for usage during the period when your subscription was still active. (final prorated invoice after cancelling)
37. How to cancel your subscription If you feel like Featurebase wasn't a good fit for your team, we'll be happy to refund your last payment. (the refund condition)
38. How to cancel your subscription No refunds will be granted for payments completed before the 30-day window. (no refunds after 30 days)
39. How to cancel your subscription There is no way to pause your Featurebase subscription (no pause option)
40. How to manage your Featurebase subscription For annual plans, downgrades will be scheduled when your subscription is due to renew. (annual downgrades wait for renewal)
41. How to manage your Featurebase subscription For monthly plans, removing teammates adjusts your invoice to reflect the reduced seat count moving forward. (monthly seat removal lowers the bill)
42. How to manage your Featurebase subscription reducing the number of seats is only available at the end of the annual contract term. (annual seat reductions wait for the term end)
43. Terms of Service After cancellation or termination, you may request a data export within 30 days by emailing support@featurebase.app. (export request after cancelling)
44. Early-stage startup program Haven't been on a paid Featurebase plan before (eligibility: no earlier paid plan)
45. Early-stage startup program Maximum of 6 seats (eligibility: seat cap)
46. Terms of Service Refunds aren't issued after the 30-day window. (no refunds after 30 days)

Not confirmed yet

• Which workspace role can cancel the subscription or delete the workspace isn't stated in Featurebase's help articles
• What confirms a cancellation (an email or a status on the Billing page) isn't stated in Featurebase's help articles
• Which data the in-product export covers, and in which format, isn't described in Featurebase's help articles or Terms
• Whether deleting the workspace also cancels an active subscription isn't stated; cancel the subscription first

Independent re-check, 2026-10-06

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).