How to cancel Crisp

Before you cancel

Export first

• Contact profiles: Open Contacts, then Actions, then Export Contact Profiles; Crisp prepares the file and emails you when it's ready (CSV). Needs Crisp CRM on the Essentials plan or higher, so export before downgrading to Free; up to 500,000 contacts (contact Crisp for more) help.crisp.chat
• Conversations: Use the Crisp API to build or run a custom export; there is no native export from the dashboard. Conversation data can't be exported as a native CSV from the dashboard help.crisp.chat

What happens to your data

Downgrading keeps the workspace on the Free plan. When the agreement ends, Crisp irreversibly deletes the account and its data; a deleted account can't be recovered.

What you lose

• The paid plan's features, at once for monthly plans
• Contact exports, which need the Essentials plan or higher
• AI credits: the Free plan includes none

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Free plan is free forever with 2 seats included and no AI credits. Downgrading to it is how you cancel crisp.chat help.crisp.chat
• Pause Ask Crisp support for a temporary suspension of a workspace for one upcoming month; if approved, the workspace may move to a temporary trial so access continues. If the cycle already renewed, the pause may apply to the next cycle instead of a refund help.crisp.chat
• Cheaper plan Downgrade to a cheaper plan at any time during the term, except on a yearly engagement or enterprise contract crisp.chat
• Discount program Startup Program: a 30% discount on Essentials or Plus (not Mini) for new customers that have raised less than $1M and have existed for less than 3 years; apply through the live chat help.crisp.chat
• Discount program Several paid Essentials or Plus workspaces under the same account can get a discount: 20% off for 3 additional workspaces crisp.chat

Cheaper ways to get the same job done

Stackcut prices the alternatives to Crisp from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Each workspace is billed separately: cancel every paid workspace
• Deleting a workspace doesn't end its subscription: downgrade the plan to Free first
• Export contacts before downgrading, since contact export needs the Essentials plan or higher
• Deleting the Crisp account is permanent, and first requires leaving or deleting workspaces, cancelling subscriptions and removing saved cards (Settings, Billing, Cards)
• Charged before the downgrade went through? Ask Crisp support for a billing review
• Hugo AI use past the plan's included credits is billed only if you turned on Pay-As-You-Go (by default Hugo just stops). If you did, you can switch Hugo off in AI Agent, Agent, Activation

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/crisp.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. How to cancel a subscription Go to Crisp, then open Settings → Billing → Plans & Subscriptions for the workspace you want to cancel. (where the cancel flow starts)
2. How to cancel a subscription Click Change Plan (the Change Plan step)
3. How to cancel a subscription Select the Free plan (choosing the Free plan)
4. How to cancel a subscription Confirm the downgrade (the final confirm step)
5. How to cancel a subscription The downgrade cancels the current paid subscription for that workspace and prevents future plan charges. (downgrading to Free is the cancellation)
6. How to cancel a subscription Crisp plans are billed per workspace, so cancelling one workspace does not cancel another workspace you may also manage. (each workspace is billed separately)
7. How to cancel a subscription After downgrading, return to Settings → Billing → Plans & Subscriptions and confirm that the active plan is Free. (how to confirm it worked)
8. How to cancel a subscription No paid plan renewal is scheduled for that workspace (the confirmation check)
9. How to cancel a subscription If you were charged before the downgrade was completed, contact Crisp support and ask for a billing review. (billing review for late charges)
10. Terms of Service The Customer, therefore, is the sole entity able to terminate this Agreement (who can cancel)
11. Terms of Service Termination takes effect immediately upon notice, resulting in the loss of access to the Features of the relevant Plan. (monthly plans end at once)
12. Terms of Service The current month remains due and is non-refundable, whether in full or on a pro rata basis. (the current month isn't refunded)
13. Terms of Service For annual Subscriptions, termination takes effect on the first day following the renewal of the annual Subscription period. (when yearly plans end)
14. Terms of Service Crisp does not refund Fees for the use of the Features, or Crisp Platform, whether paid on an annual or monthly basis. (no refunds)
15. How to switch to a Yearly subscription billing When you choose yearly billing, you should do so knowing that you cannot request a refund for the prepaid year. (no refund of a prepaid year)
16. Terms of Service through reaching out to Crisp via the contact channels as provided on the website. (cancelling through Crisp's contact channels)
17. How to apply to the Startup program Contact Crisp through the live chat and share the information needed for review. (Crisp is reached through live chat)
18. Pricing Free Forever (the free plan)
19. Pricing 2 seats included (free plan seats)
20. Pricing No AI credits included (the free plan has no AI credits)
21. How to cancel a subscription If you do not want to fully cancel the workspace, a temporary suspension may be possible for one upcoming month. (the pause option)
22. How to cancel a subscription To request it, contact Crisp support and confirm the exact workspace you want to suspend. (how to request a pause)
23. How to cancel a subscription If approved, the workspace may be placed on a temporary trial until the pause end date so access remains available during the suspension period. (access during a pause)
24. How to cancel a subscription If the current billing cycle already renewed, the pause may apply to the next billing cycle instead of generating an immediate refund. (a pause after renewal)
25. Terms of Service During your current and active Subscription term, you are permitted to downgrade at any time unless yearly engagement or enterprise contract. (when downgrades are allowed)
26. How to apply to the Startup program If your company is eligible, Crisp can apply a 30% discount code to your subscription. (the startup discount)
27. How to apply to the Startup program The Startup Program is available on Essentials and Plus plans only. It is not available on the Mini plan. (eligible plans)
28. How to apply to the Startup program Has raised less than $1M in funding (funding eligibility)
29. How to apply to the Startup program Has existed for less than 3 years (age eligibility)
30. Pricing Yes! We offer discounts if you are subscribing multiple paid Crisp Workspaces (Crisp Plus and Essentials only) under the same account. (the multi-workspace discount and its plans)
31. Pricing We offer 20% off for 3 additional Workspaces. (the multi-workspace discount amount)
32. How to export Contact profiles Go to Crisp, then open Contacts → Actions → Export Contact Profiles. (where the contact export is)
33. How to export Contact profiles You receive an email notification when the export is ready (the export is announced by email)
34. How to export Contact profiles Contact exports are available from Crisp CRM, starting from the Essentials plan. (contact export needs Essentials or higher)
35. How to export Contact profiles limited to 500,000 contacts; contact Crisp if you need to export more (the export size limit)
36. How to export Contact profiles Conversation data cannot be exported as a native CSV from the Crisp dashboard at the moment. (no native conversation export)
37. How to export Contact profiles Crisp API → best when your team can build or run a custom export (exporting conversations through the API)
38. Terms of Service the deletion of a Workspace, by either the Customer or a Workspace Owner, does not simultaneously lead to the termination of a Subscription (deleting a workspace doesn't cancel)
39. Terms of Service Crisp will delete irreversibly all copies of the Customer and User Account and data. (data deletion when the agreement ends)
40. Terms of Service The Customer is sole responsible to export all Customer Data from the Crisp Platform prior to deleting its Account. (export before deleting the account)
41. How to delete your Crisp account Once your Crisp account is deleted, its data is permanently removed from Crisp servers and cannot be recovered. (account deletion is permanent)
42. How to delete your Crisp account Remove saved billing methods from Settings → Billing → Cards (remove saved cards before deleting the account)
43. Terms of Service by modifying its Subscription via its Account under 'billing', or (cancelling in billing settings)
44. How to apply to the Startup program Is a new Crisp customer (the startup program is for new customers)
45. How does Hugo AI pricing and billing works By default, once included Hugo credits are consumed, Hugo stops answering automatically (AI use stops at the included credits unless Pay-As-You-Go is on)
46. How does Hugo AI pricing and billing works Continue using Hugo after included credits are consumed (Pay-As-You-Go bills AI use past the included credits)
47. How does Hugo AI pricing and billing works You can disable Hugo from AI Agent → Agent → Activation (where to switch Hugo off)

Not confirmed yet

• The Terms say a yearly plan's termination takes effect on the first day following the renewal of the annual period; whether a renewal is charged first is not spelled out
• Whether yearly billing costs less than monthly is not stated on the pricing page or help center
• How long a downgraded Free workspace keeps its conversation history is not stated
• Crisp's help center doesn't mention App Store, Google Play or marketplace billing, so no such routes are given
• Which workspace roles (Owner or Member) can open the billing settings is not documented
• Whether downgrading to Free also ends Hugo AI Pay-As-You-Go billing is not stated

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).