Support · replacement recipe

Go from Crisp to tawk.to

The job: Website live chat (Website chat widget, Shared inbox (email from Mini), Canned responses). Pick where you are today and where you want to land; the move below follows your pick.

From · what you pay for now
Crisp
Crisp Mini · $45/mo
Year one+$490modeled
To · your pickBest fit
tawk.to
Free plan · $0 a month
Change where you land

The money

$45/mo today $0/mo

Crisp Mini

Year one, net+$490
Pays back in1.1 months

Modeled from public list prices, with your time at $50 an hour. Show the math

Does it do the job? 3 of 3 covered

  • Website chat widget
  • Shared inbox (email from Mini)
  • Canned responses

The work

Setup
About 1 h
Upkeep
None
Watch out
Check first: You only rely on: Website chat widget, Shared inbox (email from Mini), Canned responses

Make the move in four steps

  1. Export from Crisp

    Contact profiles. Format: CSV

    Export steps

  2. Set up tawk.to

    tawk.to gives chat, email tickets, shortcuts and a knowledge base free for unlimited agents, and AI Assist has a free tier for low volume.

    Details

  3. Switch links and integrations

    Point links, embeds and integrations at tawk.to, then send a test through every one.

  4. Cancel Crisp

    Turn off renewal before your renewal date, once the new setup works. Access runs until: Monthly plans lose paid features immediately; the workspace carries on under the Free plan.

    How to cancel Crisp
Open tawk.toHow to cancel Crisp
Modeled, not measured. Savings use public prices and planning assumptions: the bill you stop paying, minus the new tool, your upkeep time and your setup time at $50/hour, over the first 12 months. Paths marked Tested by Stackcut were run end to end by us on our own products. They're our tests, not customer results. Check the must-haves in each recipe before you switch.

The whole recipe: 1 ways out, best first

What you use

  • Website chat widget
  • Shared inbox (email from Mini)
  • Canned responses

Not covered

  • Knowledge base (Essentials and up)
  • Routing rules and round-robin (Essentials and up)
  • AI Agent (credits included from Mini)
  • No-code chatbot builder (Essentials and up)
  • Shopify, WooCommerce and PrestaShop integrations

Check before switching

  • You only rely on: Website chat widget, Shared inbox (email from Mini), Canned responses
  • Export your data from Crisp before canceling

Agents: get_recipe("replace-crisp") on the Stackcut MCP server.

1 ways out, best first

Switch vendortawk.to (free tier)Saves $490 in year one
$45/mo today → $0/mo · setup 1 h · then $540/yr · payback 1.1 mo
If your use fits the free tier (Free forever: live chat, ticketing (forward your support email in), knowledge base, shortcuts and CRM, with unlimited agents, chats, contacts and history; shows a 'Powered by tawk.to' badge unless you pay $29/month per property.).
Covers 100% of the core features
tawk.to gives chat, email tickets, shortcuts and a knowledge base free for unlimited agents, and AI Assist has a free tier for low volume.
How we got this
You pay now: Crisp Miniflat price$45/mo
New cost: tawk.to (free tier)free plan$0/mo
Difference each month$45 − $0+$45/mo
Over 12 months+$45 × 12+$540
Setup, once1 h × $50/h−$50
Year one+$540 − $50+$490
  • Not counting your time (1 h in year one): saves $540 in year one.

Year one = 12 × (what you pay now − the new cost − upkeep) − setup, with your time at $50/hour. Prices are public list prices; hours are Stackcut’s planning estimates. Price it for your team

Sources: crisp.chattawk.to

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