Support · replacement recipe

Small-team support inbox

Replaces Intercom, Zendesk, Help Scout, Front. 3 ways out. Best: Chatwoot cloud (switch vendor), about $3,060 saved in year one.

Modeled, not measured. Savings use public prices and planning assumptions: the bill you stop paying, minus the new tool, your upkeep time and your setup time at $50/hour, over the first 12 months. No verified migrations yet. Check the must-haves in each recipe before you switch.

What you use

  • Email support
  • Live chat
  • Assignment
  • Macros
  • Public help content

Not covered

  • Fin parity
  • Voice
  • Complex routing
  • Enterprise SLAs
  • SSO and audit parity in free editions

Check before switching

  • Exact paid-feature needs checked
  • Reply/thread routing tested
  • Mailbox history migration verified
  • Human support labor impact included

Agents: get_recipe("support-inbox") on the Stackcut MCP server.

3 ways out, best first

Switch vendorChatwoot cloudSaves $3,060 in year one
$425/mo today → $95/mo + 0.5 h upkeep · setup 10 h + $100 · then $3,660/yr · payback 2 mo
5 agents; email, website chat, public help center
Baseline $85/seat annual; alternative $19/agent displayed rate. Confirm checkout cadence, retention and fair use.
License: Community and paid editions differ. Self-hosted pricing: https://www.chatwoot.com/pricing/self-hosted-plans
Sources: intercom.comchatwoot.com
Open sourceChatwoot communitySaves $2,300 in year one
$425/mo today → $50/mo + 2 h upkeep · setup 18 h + $100 · then $3,300/yr · payback 3.6 mo
5 agents; email and basic website support
License: Community and paid editions differ. Self-hosted pricing: https://www.chatwoot.com/pricing/self-hosted-plans
Sources: intercom.comchatwoot.com
Replace with AIReplace with AI: small-team support inboxSavings not modeled yet
Configure a maintained inbox and migrate supported history; optionally add a supervised draft assistant.

All 63 recipes · Savings leaderboard