The short answer
- Chatwoot's official migration guide moves 1 kind of data in full and 2 partly; 3 things stay behind. What moves
- 1 public account of making this switch: 1 switched. Read them
- Switching help: Chatwoot's Front comparison page tells switchers: 'Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.' Its official Front migration guide closes with 'hit us up on hello@chatwoot.com'. Scope, eligibility and any cost are not further specified. chatwoot.com
What Front and Chatwoot cost
List prices from each vendor's pricing page, as stored in the Stackcut catalog. Each price links its source.
| Plan | Billed monthly | Billed yearly (per month) | What you get |
|---|---|---|---|
| Front Starter | $35/user/mo | $25/user/mo | Up to 10 seats; one channel type only (email, Front Chat or SMS); shared inbox and ticketing, assignments, message templates, up to 10 automation rules, basic analytics; 1 basic public knowledge base (up to 1,000 articles). Macros start on Professional. |
| Front Professional | $85/user/mo | $65/user/mo | Up to 50 seats; omnichannel (email, SMS, social, WhatsApp); macros and up to 20 automation rules; up to 5 workspaces; advanced analytics; SSO and SCIM; up to 2 knowledge bases. |
| Front Enterprise | not shown | $105/user/mo | Annual billing only; unlimited rules and macros; multi-language knowledge base; custom roles; AI Copilot, Smart QA and Smart CSAT included. |
| Chatwoot Startups cloud | $19/user/mo | not shown | All channels but voice (email, WhatsApp, Facebook, Instagram, SMS, Telegram, API); help center; reports; 300 Captain AI credits a month ($20 per extra 1,000); no teams or automation rules; 1-year data retention; unlimited conversations under the fair-use policy. |
| Chatwoot Business cloud | $39/user/mo | not shown | Adds teams, automation rules, voice, SLAs, custom attributes and pre-chat forms; 500 Captain AI credits; 2-year data retention. |
| Chatwoot Enterprise cloud | $99/user/mo | not shown | Adds SSO/SAML, audit logs, agent capacity and branding removal; 800 Captain AI credits; 3-year data retention. |
| Chatwoot Premium Support self-hosted | $19/user/mo | not shown | Self-hosted with Captain AI, custom branding, agent capacity, roles and permissions, and priority email support. |
- Chatwoot free plan: Hacker cloud plan: up to 2 agents, 500 conversations a month, website live chat only (no email or help center), 30-day data retention. The self-hosted Community Edition is free. chatwoot.com
Moving from Front to Chatwoot
What Chatwoot's importer carries over, what it leaves behind, and any help it offers switchers.
To Chatwoot
Official guide chatwoot.com · Tools: Chatwoot contacts CSV importer, Chatwoot Platform API, Front Contacts Manager export
Moves: Contacts (full); Live chat widget (partial); Historical conversations (partial). chatwoot.com
Doesn't move: Front chat widget configuration (replaced, not migrated); Message templates, rules and automations (the guide offers no import path for them; they must be rebuilt by hand); Conversation history, unless custom-scripted via the Chatwoot API. chatwoot.com
Watch out for:
- Historical conversations have no turnkey path: the official route is DIY scripting against the Chatwoot API. chatwoot.com
- Only contacts and the live-chat widget have guided import paths; the guide offers no import path for other Front data (templates, rules, tags). chatwoot.com
- The Front widget must be removed before embedding Chatwoot's snippet to avoid running two chat widgets. chatwoot.com
Community guide getmacha.com · Tools: Front Contacts Manager export, Front account data export (Support-run), Front API, Help Desk Migration (Relokia)
Moves: Contacts with custom fields (full); Shared-inbox conversations, comments and dates (full); Attachments (partial); Individual-inbox conversations, tags, message templates (partial). getmacha.com
Doesn't move: Rules, shared drafts, analytics history; Automation rules and personal rules; Shared drafts; Analytics history and dashboards. getmacha.com
Watch out for:
- The 72-hour figure is an acknowledgement, not a delivery estimate; large accounts take longer. getmacha.com
- The Support export excludes individual inboxes, contact data, templates and tags. getmacha.com
- EML attachments and folders-by-inbox CSVs cannot be dropped straight into another tool without transformation. getmacha.com
Switching help: Chatwoot's Front comparison page tells switchers: 'Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.' Its official Front migration guide closes with 'hit us up on hello@chatwoot.com'. Scope, eligibility and any cost are not further specified. chatwoot.com
Switching help: Chatwoot Cloud offers a 15-day free trial plus a permanently free Hacker plan: up to 2 agents, 500 conversations/month, 30-day data retention (voice and Teams features not included). chatwoot.com
Switching help: Chatwoot offers the Startups plan free of charge to open-source projects and nonprofits; claim by emailing hello@chatwoot.com with details of the project. chatwoot.com
From each destination's own migration docs and switching pages, plus community write-ups where no official guide exists, each checked against its page. Confirm terms on the linked page before you rely on an offer.
People who moved from Front to Chatwoot
1 public accounts of leaving Front: 1 switched. Summaries are ours; each links the original, and each was checked against its page before it appeared here.
In a Show HN thread for Chatwoot, a commenter reports switching from Front to self-hosted Chatwoot three months earlier, spanning 5 brands and 4 channels each. It works 'globally very well' and saves 'quite a buck' monthly; pain points are Facebook/Instagram integration, the mobile app, and inconsistent browser notifications. A Chatwoot team member replied acknowledging the Meta app-review pain. Hacker News
FAQ
Can I move my Front data to Chatwoot?
Chatwoot's official guide moves: Contacts; Live chat widget; Historical conversations. It doesn't move: Front chat widget configuration (replaced, not migrated); Message templates, rules and automations (the guide offers no import path for them; they must be rebuilt by hand); Conversation history, unless custom-scripted via the Chatwoot API. chatwoot.com
Does Chatwoot help people switch from Front?
Chatwoot's Front comparison page tells switchers: 'Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.' Its official Front migration guide closes with 'hit us up on hello@chatwoot.com'. Scope, eligibility and any cost are not further specified. chatwoot.com
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find_alternatives({"vendor": "Front"})