Go from Freshdesk to Help Scout
The job: Help desk (Email ticketing and shared inbox, Canned responses, Customer portal and knowledge base, Ticket dispatch (rule-based routing)). Pick where you are today and where you want to land; the move below follows your pick.
Every way to do this job · pick one
Switch app
Open source
The money
$23/mo today , then $0/mo
Freshdesk Growth
Modeled from public list prices, with your time at $50 an hour. Show the math
Does it do the job? 3 of 4 covered
- Covered: Email ticketing and shared inbox
- Covered: Canned responses
- Covered: Customer portal and knowledge base
- Not covered: Ticket dispatch (rule-based routing)
The work
- Setup
- About 1 h
- Upkeep
- None
- Watch out
- Doesn't cover: Ticket dispatch (rule-based routing)
Make the move in four steps
Export from Freshdesk
Contacts and companies. Format: CSV
Export stepsSet up Help Scout
Help Scout's Free plan is free with no time limit for up to 5 users (1 inbox, 1 Docs site, 100 contacts a month), unlike Freshdesk's 6-month Free Program.
DetailsSwitch links and integrations
Point links, embeds and integrations at Help Scout, then send a test through every one.
Cancel Freshdesk
Turn off renewal before your renewal date, once the new setup works. Access runs until: The end of the subscription term; access to the service….
How to cancel Freshdesk
The whole recipe: 4 ways out, best first
What you use
- Email ticketing and shared inbox
- Canned responses
- Customer portal and knowledge base
- Ticket dispatch (rule-based routing)
Not covered
- Automations
- Analytics and reporting
- Freddy AI Agent (sessions billed after the first 500)
- Threads and tasks
Check before switching
- You only rely on: Email ticketing and shared inbox, Canned responses, Customer portal and knowledge base, Ticket dispatch (rule-based routing)
- Export your data from Freshdesk before canceling
Agents: get_recipe("replace-freshdesk") on the Stackcut MCP server.
4 ways out, best first
How we got this
| You pay now: Freshdesk Growth | $23/user/mo × 1 user | $23/mo |
|---|---|---|
| New cost: Help Scout (free tier) | free plan | $0/mo |
| Difference each month | $23 − $0 | +$23/mo |
| Over 12 months | +$23 × 12 | +$276 |
| Setup, once | 1 h × $50/h | −$50 |
| Year one | +$276 − $50 | +$226 |
- Not counting your time (1 h in year one): saves $276 in year one.
Year one = 12 × (what you pay now − the new cost − upkeep) − setup, with your time at $50/hour. Prices are public list prices; hours are Stackcut’s planning estimates. Price it for your team
How we got this
| You pay now: Freshdesk Growth | $23/user/mo × 1 user | $23/mo |
|---|---|---|
| New cost: tawk.to (free tier) | free plan | $0/mo |
| Difference each month | $23 − $0 | +$23/mo |
| Over 12 months | +$23 × 12 | +$276 |
| Setup, once | 1 h × $50/h | −$50 |
| Year one | +$276 − $50 | +$226 |
- Not counting your time (1 h in year one): saves $276 in year one.
Year one = 12 × (what you pay now − the new cost − upkeep) − setup, with your time at $50/hour. Prices are public list prices; hours are Stackcut’s planning estimates. Price it for your team
How we got this
| You pay now: Freshdesk Growth | $23/user/mo × 1 user | $23/mo |
|---|---|---|
| New cost: Chatwoot | $19/user/mo × 1 user | $19/mo |
| Difference each month | $23 − $19 | +$4/mo |
| Over 12 months | +$4 × 12 | +$48 |
| Setup, once | 1 h × $50/h | −$50 |
| Year one | +$48 − $50 | −$2 |
- Not counting your time (1 h in year one): saves $48 in year one.
Year one = 12 × (what you pay now − the new cost − upkeep) − setup, with your time at $50/hour. Prices are public list prices; hours are Stackcut’s planning estimates. Price it for your team
How we got this
| You pay now: Freshdesk Growth | $23/user/mo × 1 user | $23/mo |
|---|---|---|
| New cost: FreeScout | a small server (modeled) | $5/mo |
| Your upkeep time | 2 h/mo × $50/h | $100/mo |
| Difference each month | $23 − $5 − $100 | −$82/mo |
| Over 12 months | −$82 × 12 | −$984 |
| Setup, once | 4 h × $50/h | −$200 |
| Year one | −$984 − $200 | −$1,184 |
- Not counting your time (28 h in year one): saves $216 in year one.
Year one = 12 × (what you pay now − the new cost − upkeep) − setup, with your time at $50/hour. Prices are public list prices; hours are Stackcut’s planning estimates. Price it for your team
More Support recipes
- Intercom, Zendesk, Help Scout, Front: Small-team support inbox $3,060
- Crisp: Website live chat $490
- Gorgias: Help desk $130
All 139 recipes · Savings leaderboard · Every vendor, with prices and cancel steps