How to cancel Gorgias

Before you cancel

Export first

• Invoices: In Billing and usage, open the Payment History tab and click Download PDF for each invoice (PDF) docs.gorgias.com
• Your customer data, after the subscription ends: Ask Gorgias for it; on request it makes the data available after termination. Only on request, for 45 days after the termination date gorgias.com

What happens to your data

On request, Gorgias makes your customer data available for 45 days after termination.

What you lose

• The helpdesk and every add-on (AI Agent, Voice, SMS), all at once
• Self-serve reactivation: once a cancellation is scheduled the plan dropdowns lock, so reversing it needs Gorgias's help

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Downgrade to a smaller plan instead of cancelling, keeping your setup, history and integrations: in Billing and usage, click Manage, lower the usage with the dropdown menus and click Update subscription. The Agreement says downgrades apply from the next term, with notice 5 days (monthly) or 30 days (annual) before the term ends, by email to billing@gorgias.com docs.gorgias.com docs.gorgias.com gorgias.com
• Cheaper plan Keep the helpdesk but remove the AI Agent, Voice or SMS add-on: click Manage on its card, then Remove product. The add-on stays active until the next renewal docs.gorgias.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Gorgias from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: The flow shows what you'll lose and asks for a cancellation reason before the final confirmation; the help center also suggests downgrading instead
• Cancel at least 30 days before the term ends: the Agreement requires this notice even for monthly plans, while the help center says a cancellation takes effect at the next renewal
• Uninstalling the Gorgias app from Shopify doesn't cancel: the subscription still renews, and without a payment method the failed charge is still owed
• Cancelling the helpdesk ends all add-ons at once; on a managed plan, ask the CSM to remove add-ons as well
• To undo a scheduled cancellation, click contact us at the bottom of the Billing and usage page
• If the in-app cancellation fails, email the billing team (the Agreement gives billing@gorgias.com) with the error message

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/gorgias.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Cancel a Gorgias subscription The account owner and admins can cancel a subscription or remove an add-on (who can cancel)
2. Cancel a Gorgias subscription Self-serve accounts can manage or cancel their subscription on the Billing and usage page (Managed accounts can contact their CSM to request to cancel) (self-serve and managed routes)
3. Cancel a Gorgias subscription From your helpdesk, click the Settings icon in the bottom-left corner. (where the flow starts)
4. Cancel a Gorgias subscription In the menu, locate Account, then select Billing and usage. (the Billing and usage page)
5. Cancel a Gorgias subscription On the Helpdesk card, click Manage. (the Manage step)
6. Cancel a Gorgias subscription Next to your helpdesk plan, click Cancel auto-renewal. (the Cancel auto-renewal step)
7. Cancel a Gorgias subscription Review what you'll lose after your billing cycle ends, then click Continue To Cancel. (the loss summary step)
8. Cancel a Gorgias subscription Choose a Cancellation reason, then click Continue To Cancel. (the reason step)
9. Cancel a Gorgias subscription Review the summary, then select the checkbox to confirm you've read the cancellation terms and click Confirm Auto-Renewal Cancellation. (the final confirmation)
10. Cancel a Gorgias subscription Once your cancellation is confirmed, your subscription stays active until the date shown in the Active until banner. (how to confirm, and when access ends)
11. Cancel a Gorgias subscription When you cancel your helpdesk auto-renewal, you'll lose access to your helpdesk subscription and any add-ons (like AI Agent, Voice, and SMS) all at once. (add-ons end with the helpdesk)
12. Cancel a Gorgias subscription Cancellation is effective as of the date of your next renewal, so you can continue to use Gorgias until then. (when cancelling takes effect)
13. Cancel a Gorgias subscription Gorgias isn't required to issue a refund when you cancel, and you still owe any incurred fees and overages before your cancellation takes effect. (refunds and fees still owed)
14. Master Subscription Agreement Customer must provide us with written notice no less than 30 days prior to the end of the then-current Subscription Term regardless of whether the Subscription is monthly or annual (the 30-day notice)
15. Master Subscription Agreement Notice must be provided either through by using the appropriate functionalities of the Services or by contacting us at billing@gorgias.com. (how notice is given)
16. Master Subscription Agreement Customer's Subscription will continue through the end of the then-current Subscription Term. (the term runs to its end)
17. Master Subscription Agreement Customer will not be entitled to receive any refund or credit for any such de-activation, cancellation, suspension, or termination (no refund or credit)
18. How you're billed for using Gorgias You are charged overage fees if you exceed the usage limits associated with your subscription or add-ons. (overage fees)
19. Cancel a Gorgias subscription In the banner that reads Your account is on a managed plan, click Contact us. (the managed plan request)
20. Cancel a Gorgias subscription Click Submit to have your CSM reach out, or click Book a call to pick a time from their availability. (submitting the managed plan request)
21. Cancel a Gorgias subscription After you meet with your CSM, they'll cancel the subscription on your behalf. (the CSM cancels)
22. Cancel a Gorgias subscription On a managed plan, you need to request to remove AI Agent, Voice, and SMS add-ons as well. (managed plan add-ons)
23. Manage your Gorgias plan, usage, and payments On certain plan types, you may need to submit a cancellation request before you'll be able to cancel your subscription. (some plans need a cancellation request)
24. Cancel a Gorgias subscription If the cancellation failed with an error, include the error message in your email to us. (emailing billing when the cancellation fails)
25. Cancel a Gorgias subscription you can downgrade to a smaller plan instead of cancelling to keep your setup, history, and integrations intact. (downgrading instead of cancelling)
26. Manage your Gorgias plan, usage, and payments Use the dropdown menus to adjust the usage for products you're already subscribed to (how to change the plan)
27. Master Subscription Agreement Customer may not downgrade its Subscription Plan during any Subscription Term. (downgrades wait for the next term)
28. Master Subscription Agreement (b) 5 days prior to the end of the then-current Subscription Term if such Subscription Term is monthly (downgrade notice for monthly terms)
29. Master Subscription Agreement no less than (a) 30 days prior to the end of the then-current Subscription Term if such Subscription Term is annual (downgrade notice for annual terms)
30. Cancel a Gorgias subscription Next to the add-on, click Remove product. (removing an add-on)
31. Cancel a Gorgias subscription Cancellation is effective as of the date of your next renewal, so you can continue to use the add-on until then. (when an add-on removal takes effect)
32. Manage your Gorgias plan, usage, and payments Select the Payment History tab, and review your previous payments. (where invoices are)
33. Manage your Gorgias plan, usage, and payments To download an invoice, click Download PDF. (invoice download format)
34. Master Subscription Agreement If requested by Customer, Gorgias will make the Customer Data available to Customer, including as may be provided in the Documentation, for 45 days after the effective date of termination (data available on request for 45 days)
35. Cancel a Gorgias subscription Uninstalling the Gorgias app from Shopify removes the integration and your payment method, but it doesn't cancel your Gorgias subscription. (uninstalling from Shopify doesn't cancel)
36. Cancel a Gorgias subscription Your subscription will be renewed, but without a payment method the charge will fail and you will owe the additional accrued subscription cost. (charges still owed after uninstalling)
37. Cancel a Gorgias subscription Once a cancellation is scheduled, the plan dropdowns are locked, so you can't reactivate on your own. (reactivation needs Gorgias)
38. Cancel a Gorgias subscription If you change your mind, click contact us at the bottom of the page for help reversing your cancellation. (how to undo a cancellation)
39. Master Subscription Agreement unless and until Customer notifies us of Customer's intent to cancel, Customer's Subscription and the corresponding Subscription Fees will automatically renew (auto-renewal)
40. Cancel a Gorgias subscription Plan your cancellation around that date to avoid another charge. (timing the cancellation)
41. Manage your Gorgias plan, usage, and payments Select either Monthly or Yearly, then click Update subscription. (yearly billing is available)

Not confirmed yet

• Gorgias's pricing page couldn't be checked, so plan prices, trial terms and whether yearly billing costs less aren't confirmed
• The help center says a cancellation takes effect at the next renewal, while the Master Subscription Agreement requires 30 days' written notice before the term ends; what happens to a monthly cancellation made later than that isn't stated
• No self-serve export of tickets or customer data was found in the help center; only invoice downloads and the Agreement's 45-day data-on-request window are covered
• How long data is kept after the 45-day window isn't stated
• Whether Gorgias can be billed through the Shopify App Store isn't stated; the help center only says uninstalling the Shopify app doesn't cancel

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).