How to cancel Front

Before you cancel

Export first

• Shared-inbox conversations, messages, discussions, comments and attachments: A company admin asks Front's Support team for an export (it can't be done in the app). When asking for account deletion, put "Please send me a data export before deleting" in bold at the top of the email (CSV files in folders by inbox, about 700 MB each; message files in EML on request). Excludes individual inboxes, contact data, message templates and tags. Front acknowledges within 72 hours. Available for 30 days after termination, and never after deletion help.front.com front.com help.front.com

What happens to your data

30 days after termination, Front starts permanently deleting customer data; once started it can't be reversed. A company admin can ask support for earlier deletion, and free trial data may be deleted when the trial ends.

What you lose

• Sending messages or comments once the subscription terminates
• Creating channels, inboxes or teammates, the knowledge base and the API
• All customer data when deletion starts 30 days after termination

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Pay yearly Annual billing saves 24% compared with monthly, per Front's pricing page front.com
• Fewer seats Fewer seats apply only from the next term: seats can't be reduced mid-term, and Front needs 30 days' written notice before the current term ends. No credits for seats you don't use front.com
• Cheaper plan A lower plan also applies only from the next term, with the same 30 days' written notice; downgrading may cost data, features or capacity front.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Front from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: Front shows a summary of your account to acknowledge and asks you to select reasons for cancelling before Cancel Plan
• Only company admins can cancel
• Front's SaaS Services Agreement asks for termination at least 30 days before the term ends and renews terms for 12-month periods, so cancel well before renewal
• Request the data export before cancelling or asking for deletion; data can't be exported after it is deleted
• Until renewal, the cancellation can be undone with Re-enable subscription under Upcoming plan at renewal
• Uninstalling the Mac or Windows app is a separate, optional step after cancelling

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/front.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. How to cancel your subscription You can cancel your Front subscription at any time in your billing settings. (where cancelling happens)
2. How to cancel your subscription Click the gear icon and navigate to your company settings. Select Billing in the sidebar, then select Upcoming plan at renewal. (where the flow starts)
3. How to cancel your subscription Click Cancel plan. (the Cancel plan step)
4. How to cancel your subscription You will see a confirmation page with a summary of your account that you will be canceling. Review the items, check the box to acknowledge, and click Confirm. (the confirmation page)
5. How to cancel your subscription Please select all reasons for cancelling, then click Cancel Plan. (the reasons step)
6. How to cancel your subscription If you would like to proceed with your subscription at renewal, select Re-enable subscription within the Upcoming plan at renewal tab. (cancellation takes effect at renewal and can be undone)
7. How to permanently delete your team's Front account data You must have company admin permissions to cancel your Front subscription. (who can cancel)
8. How to cancel your subscription However, any monthly or annual payments you've already made are nonrefundable, and you will not be issued a credit to your account for future use, per our SaaS Services Agreement. (no refunds or credits)
9. How to cancel your subscription You are accountable for the entire upfront fees associated with your chosen subscription period, even upon early termination. (fees for the whole period stay due)
10. How to cancel your subscription During the 30-day data retention window after the termination date of your subscription: (the 30-day limited-access window)
11. SaaS Services Agreement Either Party may request termination at least thirty (30) days prior to the end of the then-current Subscription Term (the 30-day termination notice)
12. How to cancel your subscription Search through your conversation history (what you can still do in the 30-day window)
13. SaaS Services Agreement Front shall provide the Services to Customer for the initial Subscription Term, which shall then be automatically renewed and extended for successive twelve (12) month periods. (auto-renewal for 12-month periods)
14. SaaS Services Agreement Upon any termination, Front may immediately deactivate the Customer Account and any associated End User Account(s). (deactivation on termination)
15. SaaS Services Agreement No credits or refunds will be issued for usage that is less than the purchased number of subscriptions or for unused time on Subscription Plans. (no credits for unused seats or time)
16. Pricing Save 24% (the annual billing saving)
17. SaaS Services Agreement Customer may not downgrade its Subscription Plan or reduce the number of End User subscriptions during any Subscription Term. (no mid-term downgrades or seat reductions)
18. SaaS Services Agreement Customer must provide Front with thirty (30) days written notice prior to the end of Customer's then-current Subscription Term. (notice for next-term downgrades)
19. SaaS Services Agreement Downgrading a Subscription Plan may cause loss of data, features, or capacity of the Services as available to Customer under its Customer Account (what a downgrade can cost)
20. How to export your team's Front account data Contact Front's Support team in order to export your team's Front account data. (how to get an export)
21. How to export your team's Front account data You must have company admin permissions for the account for which you're requesting an export. (who can request an export)
22. How to export your team's Front account data The account data export will be structured in a set of folders by inbox in CSV files. If you need message files in EML format, please let us know. (export format)
23. How to export your team's Front account data We will not include attachments, comments, conversations, or discussions from individual inboxes or contact data. We will not export message templates and tags. (what the export leaves out)
24. How to export your team's Front account data We will acknowledge your data export request within 72 hours (export timing)
25. SaaS Services Agreement Front will make all Customer Data available to Customer for electronic retrieval for thirty (30) days upon termination. (the 30-day retrieval window)
26. How to permanently delete your team's Front account data please add a line at the top of your email in bold saying "Please send me a data export before deleting". (asking for an export before deletion)
27. How to permanently delete your team's Front account data We will not be able to export your Customer Data after we have deleted your account if you make this request later. (no export after deletion)
28. How to cancel your subscription Front's policy is to permanently delete customer data thirty (30) days from the termination date of the subscription. (data deletion after 30 days)
29. How to permanently delete your team's Front account data Deletion cannot be reversed once these automated deletion processes commence. (deletion is irreversible)
30. How to permanently delete your team's Front account data Front reserves the right to delete Customer Data in free trial accounts once your free trial ends. (trial data may go when the trial ends)
31. How to cancel your subscription Send messages or comments (what you can't do in the 30-day window)
32. How to cancel your subscription Now that you've canceled your subscription, you might want to uninstall the app. (uninstalling is a separate step)
33. Pricing Our free 14-day trial offers all the features available in our Professional plan. (the free trial)
34. SaaS Services Agreement Customer may submit such request for termination by notifying Front at (termination requests go to the email in section 7.2)
35. SaaS Services Agreement Attn: Legal Department One Montgomery Street, Floor 13 San Francisco, CA 94104 (Front's postal address for legal notices)

Not confirmed yet

• The SaaS Services Agreement's termination email address is obfuscated on the page, so it isn't quoted or named here
• The help center says you can cancel at any time and the plan ends at renewal, while the Agreement asks for 30 days' notice and says terms renew for 12-month periods; how that applies to monthly plans isn't spelled out
• Whether seats can be removed self-serve in Billing, and when the bill drops, isn't documented in the pages read
• No free plan, nonprofit or startup program was found on the pages read
• Front's help doesn't mention App Store, Google Play or marketplace billing, so no such routes are given

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).