{
 "id": "front",
 "name": "Front",
 "category": "customer_support",
 "website": "https://front.com",
 "domains": [
  "front.com",
  "frontapp.com"
 ],
 "summary": "A company admin cancels in company settings: Billing, Upcoming plan at renewal, Cancel plan, confirm, pick reasons. Payments already made aren't refunded. Gotcha: Front's SaaS Agreement asks for termination at least 30 days before the term ends and renews terms for 12 months. Data is deleted 30 days after termination.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Front plans billed monthly or annually and managed in the app's billing settings",
   "who": "A company admin",
   "method": "self_serve",
   "start_url": "https://app.frontapp.com/signin",
   "steps": [
    {
     "do": "Sign in, click the gear icon and go to your company settings. Select Billing in the sidebar, then Upcoming plan at renewal",
     "expect": "Cancel plan"
    },
    {
     "do": "Click Cancel plan",
     "expect": "a confirmation page with a summary of your account"
    },
    {
     "do": "Review the items, tick the box to acknowledge, and click Confirm",
     "expect": "reasons for cancelling"
    },
    {
     "do": "Select all reasons for cancelling, then click Cancel Plan",
     "expect": null
    }
   ],
   "confirm_by": "The Upcoming plan at renewal tab offers Re-enable subscription, showing the plan won't renew",
   "effective": "At renewal. After the subscription terminates you keep limited access for 30 days: you can log in, search conversation history and see analytics, but not send messages",
   "notice": "Front's SaaS Services Agreement says termination must be requested at least 30 days before the end of the current subscription term",
   "refund": "None: monthly or annual payments already made are nonrefundable and no account credit is given; you owe the full upfront fees for the chosen period even if you end early",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Subscriptions under Front's SaaS Services Agreement, including annual contracts",
   "who": "The customer (a company admin)",
   "method": "email",
   "start_url": "https://front.com/legal/saas-services-agreement",
   "steps": [
    {
     "do": "At least 30 days before the current subscription term ends, email Front a termination request at the address in section 7.2 of the SaaS Services Agreement. The Agreement's postal address for legal notices is FrontApp, Inc., Attn: Legal Department, One Montgomery Street, Floor 13, San Francisco, CA 94104",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The end of the current subscription term; without a timely request the term renews for another 12 months",
   "notice": "At least 30 days before the end of the current subscription term",
   "refund": "None: fees already paid aren't refunded, and there are no credits for unused seats or unused time",
   "fees": "You remain accountable for the entire upfront fees for the subscription period, even on early termination",
   "source_ids": [
    "s11",
    "s13",
    "s14",
    "s15",
    "s8",
    "s9",
    "s34",
    "s35"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Annual billing saves 24% compared with monthly, per Front's pricing page",
   "evidence": "documented",
   "source_ids": [
    "s16"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Fewer seats apply only from the next term: seats can't be reduced mid-term, and Front needs 30 days' written notice before the current term ends. No credits for seats you don't use",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s15"
   ]
  },
  {
   "type": "downgrade",
   "what": "A lower plan also applies only from the next term, with the same 30 days' written notice; downgrading may cost data, features or capacity",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s19"
   ]
  }
 ],
 "export": [
  {
   "data": "Shared-inbox conversations, messages, discussions, comments and attachments",
   "how": "A company admin asks Front's Support team for an export (it can't be done in the app). When asking for account deletion, put \"Please send me a data export before deleting\" in bold at the top of the email",
   "format": "CSV files in folders by inbox, about 700 MB each; message files in EML on request",
   "limits": "Excludes individual inboxes, contact data, message templates and tags. Front acknowledges within 72 hours. Available for 30 days after termination, and never after deletion",
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s27"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The renewal date, then 30 days of limited access (log in, search conversation history, analytics)",
  "data_kept": "30 days after termination, Front starts permanently deleting customer data; once started it can't be reversed. A company admin can ask support for earlier deletion, and free trial data may be deleted when the trial ends",
  "you_lose": [
   "Sending messages or comments once the subscription terminates",
   "Creating channels, inboxes or teammates, the knowledge base and the API",
   "All customer data when deletion starts 30 days after termination"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Front shows a summary of your account to acknowledge and asks you to select reasons for cancelling before Cancel Plan",
  "tips": [
   "Only company admins can cancel",
   "Front's SaaS Services Agreement asks for termination at least 30 days before the term ends and renews terms for 12-month periods, so cancel well before renewal",
   "Request the data export before cancelling or asking for deletion; data can't be exported after it is deleted",
   "Until renewal, the cancellation can be undone with Re-enable subscription under Upcoming plan at renewal",
   "Uninstalling the Mac or Windows app is a separate, optional step after cancelling"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.front.com/en/articles/2190",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "You can cancel your Front subscription at any time in your billing settings.",
   "supports": "where cancelling happens"
  },
  {
   "id": "s2",
   "url": "https://help.front.com/en/articles/2190",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Click the gear icon and navigate to your company settings. Select Billing in the sidebar, then select Upcoming plan at renewal.",
   "supports": "where the flow starts"
  },
  {
   "id": "s3",
   "url": "https://help.front.com/en/articles/2190",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Click Cancel plan.",
   "supports": "the Cancel plan step"
  },
  {
   "id": "s4",
   "url": "https://help.front.com/en/articles/2190",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "You will see a confirmation page with a summary of your account that you will be canceling. Review the items, check the box to acknowledge, and click Confirm.",
   "supports": "the confirmation page"
  },
  {
   "id": "s5",
   "url": "https://help.front.com/en/articles/2190",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Please select all reasons for cancelling, then click Cancel Plan.",
   "supports": "the reasons step"
  },
  {
   "id": "s6",
   "url": "https://help.front.com/en/articles/2190",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "If you would like to proceed with your subscription at renewal, select Re-enable subscription within the Upcoming plan at renewal tab.",
   "supports": "cancellation takes effect at renewal and can be undone"
  },
  {
   "id": "s7",
   "url": "https://help.front.com/t/8029qq/how-to-permanently-delete-your-teams-front-account-data",
   "title": "How to permanently delete your team's Front account data",
   "publisher": "vendor",
   "quote": "You must have company admin permissions to cancel your Front subscription.",
   "supports": "who can cancel"
  },
  {
   "id": "s8",
   "url": "https://help.front.com/en/articles/2190",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "However, any monthly or annual payments you've already made are nonrefundable, and you will not be issued a credit to your account for future use, per our SaaS Services Agreement.",
   "supports": "no refunds or credits"
  },
  {
   "id": "s9",
   "url": "https://help.front.com/en/articles/2190",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "You are accountable for the entire upfront fees associated with your chosen subscription period, even upon early termination.",
   "supports": "fees for the whole period stay due"
  },
  {
   "id": "s10",
   "url": "https://help.front.com/en/articles/2190",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "During the 30-day data retention window after the termination date of your subscription:",
   "supports": "the 30-day limited-access window"
  },
  {
   "id": "s11",
   "url": "https://front.com/legal/saas-services-agreement",
   "title": "SaaS Services Agreement",
   "publisher": "vendor",
   "quote": "Either Party may request termination at least thirty (30) days prior to the end of the then-current Subscription Term",
   "supports": "the 30-day termination notice"
  },
  {
   "id": "s12",
   "url": "https://help.front.com/en/articles/2190",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Search through your conversation history",
   "supports": "what you can still do in the 30-day window"
  },
  {
   "id": "s13",
   "url": "https://front.com/legal/saas-services-agreement",
   "title": "SaaS Services Agreement",
   "publisher": "vendor",
   "quote": "Front shall provide the Services to Customer for the initial Subscription Term, which shall then be automatically renewed and extended for successive twelve (12) month periods.",
   "supports": "auto-renewal for 12-month periods"
  },
  {
   "id": "s14",
   "url": "https://front.com/legal/saas-services-agreement",
   "title": "SaaS Services Agreement",
   "publisher": "vendor",
   "quote": "Upon any termination, Front may immediately deactivate the Customer Account and any associated End User Account(s).",
   "supports": "deactivation on termination"
  },
  {
   "id": "s15",
   "url": "https://front.com/legal/saas-services-agreement",
   "title": "SaaS Services Agreement",
   "publisher": "vendor",
   "quote": "No credits or refunds will be issued for usage that is less than the purchased number of subscriptions or for unused time on Subscription Plans.",
   "supports": "no credits for unused seats or time"
  },
  {
   "id": "s16",
   "url": "https://front.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Save 24%",
   "supports": "the annual billing saving"
  },
  {
   "id": "s17",
   "url": "https://front.com/legal/saas-services-agreement",
   "title": "SaaS Services Agreement",
   "publisher": "vendor",
   "quote": "Customer may not downgrade its Subscription Plan or reduce the number of End User subscriptions during any Subscription Term.",
   "supports": "no mid-term downgrades or seat reductions"
  },
  {
   "id": "s18",
   "url": "https://front.com/legal/saas-services-agreement",
   "title": "SaaS Services Agreement",
   "publisher": "vendor",
   "quote": "Customer must provide Front with thirty (30) days written notice prior to the end of Customer's then-current Subscription Term.",
   "supports": "notice for next-term downgrades"
  },
  {
   "id": "s19",
   "url": "https://front.com/legal/saas-services-agreement",
   "title": "SaaS Services Agreement",
   "publisher": "vendor",
   "quote": "Downgrading a Subscription Plan may cause loss of data, features, or capacity of the Services as available to Customer under its Customer Account",
   "supports": "what a downgrade can cost"
  },
  {
   "id": "s20",
   "url": "https://help.front.com/en/articles/2225",
   "title": "How to export your team's Front account data",
   "publisher": "vendor",
   "quote": "Contact Front's Support team in order to export your team's Front account data.",
   "supports": "how to get an export"
  },
  {
   "id": "s21",
   "url": "https://help.front.com/en/articles/2225",
   "title": "How to export your team's Front account data",
   "publisher": "vendor",
   "quote": "You must have company admin permissions for the account for which you're requesting an export.",
   "supports": "who can request an export"
  },
  {
   "id": "s22",
   "url": "https://help.front.com/en/articles/2225",
   "title": "How to export your team's Front account data",
   "publisher": "vendor",
   "quote": "The account data export will be structured in a set of folders by inbox in CSV files. If you need message files in EML format, please let us know.",
   "supports": "export format"
  },
  {
   "id": "s23",
   "url": "https://help.front.com/en/articles/2225",
   "title": "How to export your team's Front account data",
   "publisher": "vendor",
   "quote": "We will not include attachments, comments, conversations, or discussions from individual inboxes or contact data. We will not export message templates and tags.",
   "supports": "what the export leaves out"
  },
  {
   "id": "s24",
   "url": "https://help.front.com/en/articles/2225",
   "title": "How to export your team's Front account data",
   "publisher": "vendor",
   "quote": "We will acknowledge your data export request within 72 hours",
   "supports": "export timing"
  },
  {
   "id": "s25",
   "url": "https://front.com/legal/saas-services-agreement",
   "title": "SaaS Services Agreement",
   "publisher": "vendor",
   "quote": "Front will make all Customer Data available to Customer for electronic retrieval for thirty (30) days upon termination.",
   "supports": "the 30-day retrieval window"
  },
  {
   "id": "s26",
   "url": "https://help.front.com/t/8029qq/how-to-permanently-delete-your-teams-front-account-data",
   "title": "How to permanently delete your team's Front account data",
   "publisher": "vendor",
   "quote": "please add a line at the top of your email in bold saying \"Please send me a data export before deleting\".",
   "supports": "asking for an export before deletion"
  },
  {
   "id": "s27",
   "url": "https://help.front.com/t/8029qq/how-to-permanently-delete-your-teams-front-account-data",
   "title": "How to permanently delete your team's Front account data",
   "publisher": "vendor",
   "quote": "We will not be able to export your Customer Data after we have deleted your account if you make this request later.",
   "supports": "no export after deletion"
  },
  {
   "id": "s28",
   "url": "https://help.front.com/en/articles/2190",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Front's policy is to permanently delete customer data thirty (30) days from the termination date of the subscription.",
   "supports": "data deletion after 30 days"
  },
  {
   "id": "s29",
   "url": "https://help.front.com/t/8029qq/how-to-permanently-delete-your-teams-front-account-data",
   "title": "How to permanently delete your team's Front account data",
   "publisher": "vendor",
   "quote": "Deletion cannot be reversed once these automated deletion processes commence.",
   "supports": "deletion is irreversible"
  },
  {
   "id": "s30",
   "url": "https://help.front.com/t/8029qq/how-to-permanently-delete-your-teams-front-account-data",
   "title": "How to permanently delete your team's Front account data",
   "publisher": "vendor",
   "quote": "Front reserves the right to delete Customer Data in free trial accounts once your free trial ends.",
   "supports": "trial data may go when the trial ends"
  },
  {
   "id": "s31",
   "url": "https://help.front.com/en/articles/2190",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Send messages or comments",
   "supports": "what you can't do in the 30-day window"
  },
  {
   "id": "s32",
   "url": "https://help.front.com/en/articles/2190",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Now that you've canceled your subscription, you might want to uninstall the app.",
   "supports": "uninstalling is a separate step"
  },
  {
   "id": "s33",
   "url": "https://front.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Our free 14-day trial offers all the features available in our Professional plan.",
   "supports": "the free trial"
  },
  {
   "id": "s34",
   "url": "https://front.com/legal/saas-services-agreement",
   "title": "SaaS Services Agreement",
   "publisher": "vendor",
   "quote": "Customer may submit such request for termination by notifying Front at",
   "supports": "termination requests go to the email in section 7.2"
  },
  {
   "id": "s35",
   "url": "https://front.com/legal/saas-services-agreement",
   "title": "SaaS Services Agreement",
   "publisher": "vendor",
   "quote": "Attn: Legal Department One Montgomery Street, Floor 13 San Francisco, CA 94104",
   "supports": "Front's postal address for legal notices"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The SaaS Services Agreement's termination email address is obfuscated on the page, so it isn't quoted or named here",
   "The help center says you can cancel at any time and the plan ends at renewal, while the Agreement asks for 30 days' notice and says terms renew for 12-month periods; how that applies to monthly plans isn't spelled out",
   "Whether seats can be removed self-serve in Billing, and when the bill drops, isn't documented in the pages read",
   "No free plan, nonprofit or startup program was found on the pages read",
   "Front's help doesn't mention App Store, Google Play or marketplace billing, so no such routes are given"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Contract route: added the Agreement's postal address for legal notices (section 13.4) next to the section 7.2 termination email, which the page obfuscates",
    "Read help.front.com/en/articles/2092: it's the analytics events export, not billing, so its unverified line is removed",
    "Re-read the cancel and export articles and the SaaS Services Agreement: the rest matched"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "front",
  "name": "Front",
  "recipes": [
   {
    "id": "support-inbox",
    "title": "Small-team support inbox",
    "best_year_one_net": 3060
   }
  ]
 },
 "page": "https://stackcut.io/cancel/front",
 "json": "https://stackcut.io/exits/front.json",
 "evidence": {
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  "last_observed_success_on": null,
  "verification": "docs",
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   "status": "current",
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   "stale_after_days": 30,
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  "routes": [
   {
    "route_id": "front--direct-web--r1",
    "channel": "direct_web",
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   {
    "route_id": "front--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
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     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}