{
 "id": "featurebase",
 "name": "Featurebase",
 "category": "customer_support",
 "website": "https://www.featurebase.app",
 "domains": [
  "featurebase.app"
 ],
 "summary": "Go to Settings, Billing and click Cancel subscription (bottom right). Access lasts until the billing period ends, then paid features pause and the Free plan (1 seat) remains. Contract plans are cancelled through your Account Manager. Last payment refundable within 30 days. Deleting the workspace is permanent.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Monthly or annual plan",
   "applies_to": "Growth, Professional and Enterprise plans paid monthly or yearly, not on a contract",
   "who": "A workspace member who can open Settings, Billing (the required role isn't stated)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Go to Settings, then Billing",
     "expect": "your plan, add-ons and payment information"
    },
    {
     "do": "Click the Cancel subscription button on the bottom right",
     "expect": null
    },
    {
     "do": "For a refund, contact support by live chat or email support@featurebase.app within 30 days of the payment",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep access until the end of the current billing period (an annual plan ends at the end of its 12-month period) and aren't billed for the next period; paid features such as the Feedback portal and Help Center pause once the subscription is inactive",
   "notice": null,
   "refund": "If Featurebase wasn't a good fit for your team, it will refund your last payment when you ask within 30 days of the original payment date; no refunds after that window. Yearly plans get no prorated refund if cancelled early",
   "fees": "An invoice that arrives after cancelling can be valid: it may carry final prorated charges for usage while the subscription was still active",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s32",
    "s33",
    "s34",
    "s14",
    "s35",
    "s36",
    "s37",
    "s38"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Contract plans",
   "applies_to": "Subscriptions on a contract (custom or annual contracts)",
   "who": "The customer, through its Featurebase Account Manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Speak to your Featurebase Account Manager about pausing or cancelling the subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Cancellation takes effect at the end of the current paid term",
   "notice": "No notice period is stated; fees renew automatically unless cancelled, so speak to the Account Manager before the term ends",
   "refund": "The Terms of Service allow a refund request within 30 days of the original payment, by email to support@featurebase.app; no refunds after that window",
   "fees": null,
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15",
    "s46"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the workspace",
   "applies_to": "Any workspace, when you want it and all its data gone",
   "who": "A workspace member who can open Settings, General (the required role isn't stated)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "To be safe, cancel any paid subscription first (Settings, Billing, Cancel subscription): the help article doesn't say whether deleting the workspace stops billing",
     "expect": null
    },
    {
     "do": "Go to Settings, then General, then Danger zone",
     "expect": null
    },
    {
     "do": "Click the delete button for your workspace and complete the safety check",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The workspace and all of its data are deleted; this is permanent and can't be undone",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s16",
    "s17",
    "s18"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "After cancelling you can keep using the Free plan, which is free forever with limited functionality and 1 seat",
   "evidence": "documented",
   "source_ids": [
    "s6",
    "s19"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch to a cheaper plan with Change plan in Settings, Billing; you get credit for unused time on the more expensive plan. On an annual plan the downgrade is scheduled for renewal",
   "evidence": "documented",
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s40"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Remove teammates in Settings, Members and teams to lower the seat count, or change full seats to lite seats. Monthly invoices drop from then on; annual contracts can reduce seats only at the end of the term",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24",
    "s41",
    "s42"
   ]
  },
  {
   "type": "discount_program",
   "what": "The Early-stage startup program gives the Professional plan for $63 a month in year one (86% off $450), up to 6 seats. It's for companies founded under 2 years ago with fewer than 6 employees and under $3M raised, never on a paid plan, applying within 90 days of sign-up",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26",
    "s27",
    "s28",
    "s29",
    "s44",
    "s45"
   ]
  }
 ],
 "export": [
  {
   "data": "Your workspace data",
   "how": "Use Featurebase's in-product export while the subscription is active; after cancellation or termination, ask for an export by emailing support@featurebase.app",
   "format": null,
   "limits": "In-product export works any time during your subscription; after cancellation or termination, an export must be requested within 30 days",
   "source_ids": [
    "s30",
    "s43",
    "s7"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period; an annual plan runs to the end of its 12-month period",
  "data_kept": "Cancelling doesn't delete your data, but you lose access to it after the subscription ends unless you restart the plan. The Terms allow an export request within 30 days of cancellation or termination; after that window, data is removed from active systems within 90 days and from backups within 365 days",
  "you_lose": [
   "Paid features such as the Feedback portal and Help Center, paused once the subscription is inactive",
   "Seats beyond the Free plan's single seat",
   "Access to your paid-plan data, unless you restart the plan",
   "Everything in the workspace, permanently, if you delete it"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Export workspace data before the subscription ends; afterwards, email support@featurebase.app within 30 days to request an export",
   "There is no pause option: cancel and restart the plan later instead",
   "Yearly plans aren't refunded pro rata if cancelled early; the 30-day refund covers your last payment",
   "An invoice after cancelling can be valid: it may carry final prorated usage charges",
   "Contract customers can't self-cancel: talk to the Account Manager",
   "Deleting the workspace can't be undone; cancelling the subscription alone keeps your data"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Click on the 'Cancel subscription' button on the bottom right",
   "supports": "the cancel button"
  },
  {
   "id": "s2",
   "url": "https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription",
   "title": "How to manage your Featurebase subscription",
   "publisher": "vendor",
   "quote": "Go to Settings → Billing",
   "supports": "where billing lives"
  },
  {
   "id": "s3",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "you'll retain access to Featurebase until the end of your current billing",
   "supports": "access until the period ends"
  },
  {
   "id": "s4",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "automatically paused as soon as your subscription becomes inactive",
   "supports": "paid features pause"
  },
  {
   "id": "s5",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Feedback portal",
   "supports": "which features pause"
  },
  {
   "id": "s6",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "can continue using the Free plan, which has limited functionality and 1 seat",
   "supports": "the Free plan after cancelling"
  },
  {
   "id": "s7",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Cancelling your subscription does not delete your data. However, you will lose access to it after your subscription ends unless you restart your plan",
   "supports": "what happens to data"
  },
  {
   "id": "s8",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "The refund request must be made within 30 days of the original payment date.",
   "supports": "the refund window"
  },
  {
   "id": "s9",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "be happy to refund your last payment",
   "supports": "what is refunded"
  },
  {
   "id": "s10",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "via the live chat or by emailing",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s11",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "won't get a prorated refund if cancelled early",
   "supports": "no prorated refunds for yearly plans"
  },
  {
   "id": "s12",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "you'll need to speak to your Account Manager about pausing or cancelling your subscription.",
   "supports": "contract plans go through the Account Manager"
  },
  {
   "id": "s13",
   "url": "https://help.featurebase.app/articles/5917992-terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Cancellation takes effect at the end of the current paid term.",
   "supports": "when cancellation takes effect"
  },
  {
   "id": "s14",
   "url": "https://help.featurebase.app/articles/5917992-terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Fees are billed in advance per your plan and renew automatically unless cancelled.",
   "supports": "automatic renewal"
  },
  {
   "id": "s15",
   "url": "https://help.featurebase.app/articles/5917992-terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You may request a refund within 30 days of the original payment by emailing support@featurebase.app.",
   "supports": "the refund terms"
  },
  {
   "id": "s16",
   "url": "https://help.featurebase.app/articles/0449940-delete-workspace",
   "title": "Delete Workspace",
   "publisher": "vendor",
   "quote": "Settings → General → Danger zone",
   "supports": "where to delete the workspace"
  },
  {
   "id": "s17",
   "url": "https://help.featurebase.app/articles/0449940-delete-workspace",
   "title": "Delete Workspace",
   "publisher": "vendor",
   "quote": "Complete the safety check, and your organization with all of the data is deleted",
   "supports": "the safety check and what is deleted"
  },
  {
   "id": "s18",
   "url": "https://help.featurebase.app/articles/0449940-delete-workspace",
   "title": "Delete Workspace",
   "publisher": "vendor",
   "quote": "NB! Deleting a Workspace is a permanent action and cannot be undone.",
   "supports": "deletion is permanent"
  },
  {
   "id": "s19",
   "url": "https://www.featurebase.app/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Forever",
   "supports": "the Free plan is free forever"
  },
  {
   "id": "s20",
   "url": "https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription",
   "title": "How to manage your Featurebase subscription",
   "publisher": "vendor",
   "quote": "Click 'Change plan'",
   "supports": "changing plans"
  },
  {
   "id": "s21",
   "url": "https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription",
   "title": "How to manage your Featurebase subscription",
   "publisher": "vendor",
   "quote": "You will be given credit for any unused time on your previous, more expensive plan.",
   "supports": "the downgrade credit"
  },
  {
   "id": "s22",
   "url": "https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription",
   "title": "How to manage your Featurebase subscription",
   "publisher": "vendor",
   "quote": "Go to Settings → Billing",
   "supports": "where plan changes are made"
  },
  {
   "id": "s23",
   "url": "https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription",
   "title": "How to manage your Featurebase subscription",
   "publisher": "vendor",
   "quote": "Settings → Members and teams",
   "supports": "where seats are managed"
  },
  {
   "id": "s24",
   "url": "https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription",
   "title": "How to manage your Featurebase subscription",
   "publisher": "vendor",
   "quote": "change seat types (e.g., from full to lite seats) to optimize your subscription",
   "supports": "switching to lite seats"
  },
  {
   "id": "s25",
   "url": "https://help.featurebase.app/articles/8810300-early-stage-startup-program",
   "title": "Early-stage startup program",
   "publisher": "vendor",
   "quote": "In the first year, you'll be getting the Professional plan for just $63 per month, giving an 86% discount off the original list price of $450.",
   "supports": "the startup discount"
  },
  {
   "id": "s26",
   "url": "https://help.featurebase.app/articles/8810300-early-stage-startup-program",
   "title": "Early-stage startup program",
   "publisher": "vendor",
   "quote": "Founded less than 2 years ago",
   "supports": "eligibility: company age"
  },
  {
   "id": "s27",
   "url": "https://help.featurebase.app/articles/8810300-early-stage-startup-program",
   "title": "Early-stage startup program",
   "publisher": "vendor",
   "quote": "Fewer than 6 employees",
   "supports": "eligibility: team size"
  },
  {
   "id": "s28",
   "url": "https://help.featurebase.app/articles/8810300-early-stage-startup-program",
   "title": "Early-stage startup program",
   "publisher": "vendor",
   "quote": "Raised less than $3M in funding",
   "supports": "eligibility: funding"
  },
  {
   "id": "s29",
   "url": "https://help.featurebase.app/articles/8810300-early-stage-startup-program",
   "title": "Early-stage startup program",
   "publisher": "vendor",
   "quote": "Must apply within 90 days of sign-up",
   "supports": "eligibility: application window"
  },
  {
   "id": "s30",
   "url": "https://help.featurebase.app/articles/5917992-terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You may export your workspace data at any time during your subscription via in-product capabilities.",
   "supports": "exporting workspace data"
  },
  {
   "id": "s31",
   "url": "https://help.featurebase.app/articles/5917992-terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "After this 30-day window, data is removed from active systems within 90 days and from backups within 365 days.",
   "supports": "data deletion after the export window"
  },
  {
   "id": "s32",
   "url": "https://help.featurebase.app/articles/5917992-terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You can cancel at any time from your account dashboard or by contacting support.",
   "supports": "ways to cancel"
  },
  {
   "id": "s33",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Yes, you can cancel an annual subscription (that is not on contract)",
   "supports": "annual plans can be cancelled"
  },
  {
   "id": "s34",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "the end of your 12-month billing period",
   "supports": "when an annual plan ends"
  },
  {
   "id": "s35",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "you won't be billed for this subscription in the next period",
   "supports": "no charge for the next period"
  },
  {
   "id": "s36",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Yes, invoices received after cancellation can be valid. They may reflect final prorated charges for usage during the period when your subscription was still active.",
   "supports": "final prorated invoice after cancelling"
  },
  {
   "id": "s37",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "If you feel like Featurebase wasn't a good fit for your team, we'll be happy to refund your last payment.",
   "supports": "the refund condition"
  },
  {
   "id": "s38",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "No refunds will be granted for payments completed before the 30-day window.",
   "supports": "no refunds after 30 days"
  },
  {
   "id": "s39",
   "url": "https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "There is no way to pause your Featurebase subscription",
   "supports": "no pause option"
  },
  {
   "id": "s40",
   "url": "https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription",
   "title": "How to manage your Featurebase subscription",
   "publisher": "vendor",
   "quote": "For annual plans, downgrades will be scheduled when your subscription is due to renew.",
   "supports": "annual downgrades wait for renewal"
  },
  {
   "id": "s41",
   "url": "https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription",
   "title": "How to manage your Featurebase subscription",
   "publisher": "vendor",
   "quote": "For monthly plans, removing teammates adjusts your invoice to reflect the reduced seat count moving forward.",
   "supports": "monthly seat removal lowers the bill"
  },
  {
   "id": "s42",
   "url": "https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription",
   "title": "How to manage your Featurebase subscription",
   "publisher": "vendor",
   "quote": "reducing the number of seats is only available at the end of the annual contract term.",
   "supports": "annual seat reductions wait for the term end"
  },
  {
   "id": "s43",
   "url": "https://help.featurebase.app/articles/5917992-terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "After cancellation or termination, you may request a data export within 30 days by emailing support@featurebase.app.",
   "supports": "export request after cancelling"
  },
  {
   "id": "s44",
   "url": "https://help.featurebase.app/articles/8810300-early-stage-startup-program",
   "title": "Early-stage startup program",
   "publisher": "vendor",
   "quote": "Haven't been on a paid Featurebase plan before",
   "supports": "eligibility: no earlier paid plan"
  },
  {
   "id": "s45",
   "url": "https://help.featurebase.app/articles/8810300-early-stage-startup-program",
   "title": "Early-stage startup program",
   "publisher": "vendor",
   "quote": "Maximum of 6 seats",
   "supports": "eligibility: seat cap"
  },
  {
   "id": "s46",
   "url": "https://help.featurebase.app/articles/5917992-terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Refunds aren't issued after the 30-day window.",
   "supports": "no refunds after 30 days"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Which workspace role can cancel the subscription or delete the workspace isn't stated in Featurebase's help articles",
   "What confirms a cancellation (an email or a status on the Billing page) isn't stated in Featurebase's help articles",
   "Which data the in-product export covers, and in which format, isn't described in Featurebase's help articles or Terms",
   "Whether deleting the workspace also cancels an active subscription isn't stated; cancel the subscription first"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Re-checked the routes against Featurebase's cancel, subscription-management and delete-workspace articles and its Terms of Service: the Settings, Billing cancel button, access to the end of the period, the 30-day refund and contract cancelling through the Account Manager are confirmed",
    "Added that the refund is offered when Featurebase wasn't a good fit, that there are no refunds after 30 days, and that an invoice after cancelling can carry final prorated usage charges",
    "Export: the Terms allow requesting an export by email within 30 days after cancelling; data deletion (90 days active, 365 days backups) runs after that window",
    "Added that annual downgrades and annual seat reductions only happen at renewal, and that there is no pause option",
    "Delete-workspace step reworded to match the article (a delete button, then a safety check)"
   ]
  }
 },
 "delete_account": {
  "url": "https://help.featurebase.app/en/articles/8033192-how-to-delete-my-featurebase-account-organization-and-data",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/featurebase",
 "json": "https://stackcut.io/exits/featurebase.json",
 "evidence": {
  "packet_revision": "53499e398900d601cff5fd8deea0220349ce8d3a75523f5de7cb701858fa7ace",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "featurebase--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
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  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}