How to cancel Tidio

Before you cancel

Export first

• Contacts list: contact records and the properties you show in the list: Select the contacts you wish to export, then select the Export button (CSV file). Only the properties you are currently displaying in the contacts list are exported; the article says the feature is available on all plans, including the free version help.tidio.com

What happens to your data

No retention period is stated for a cancelled subscription. To have your data erased, a project owner deletes the Tidio account; the terms say that if you don't use the in-app delete feature, your information may be kept for up to 6 months.

What you lose

• Paid plan features once the subscription expires

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Downgrade to the Free plan, which is free forever: up to 10 live chat agents and 50 conversations a month help.tidio.com
• Pay yearly Annual billing, shown on the pricing page as 2 months free tidio.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• When a trial ends, the account is downgraded to the Free plan unless you upgrade
• Tidio may upgrade your plan automatically from the month after your usage exceeds it; you can ask to opt out through its contact channels
• Cancelling the subscription doesn't delete the account or remove the widget; deleting the whole project is done by the project owner in Settings, Project & Billing, Preferences with the Delete project button
• Plus and Premium subscriptions may only be edited through Tidio's dedicated team

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/tidio.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Manage your subscription To entirely cancel your subscription, go to the Settings > Billing section: (where to start the cancellation)
2. Manage your subscription You will find the Cancel subscription button at the bottom (the Subscription tab and the button)
3. Manage your subscription You will be asked to confirm the cancellation (the confirmation step)
4. Manage your subscription once the process is done - your Tidio subscription will be ended, and no new charges will take place. (the subscription ends and no new charges)
5. Tidio Terms You can cancel your recurring subscription at any time to stop further charges to your account. (cancelling at any time)
6. Tidio Terms You will maintain access to all of the features in your payment plan until the expiration of your subscription. (access until the subscription expires)
7. Tidio Terms Tidio is not obligated to provide a refund for any reason, including but not limited to partial months or years of services (refunds are not guaranteed)
8. Tidio Terms In no event will a refund for more than three (3) months of service be issued. (refund cap)
9. The free version and downgrading your account every user can use our product for free on the basic version, which is free forever. (the free plan exists)
10. Tidio pricing At the end of the trial, your account will automatically be downgraded to the Free plan (what a trial ending does)
11. Tidio pricing 2 months free (annual billing saves two months)
12. The Contacts List Select the contacts you wish to export, then select the Export button. (how to export contacts)
13. The Contacts List Tidio will only export the properties that you are currently displaying in your contacts list. (what the export contains)
14. The Contacts List This feature is available on all plans, including the free version of Tidio. (plan requirement for the export)
15. Privacy Policy and GDPR Compliance To entirely delete your Tidio account, you need to be a project owner of the account. (who can delete the account)
16. Privacy Policy and GDPR Compliance To have your data erased - you need to delete your Tidio account. (erasing data means deleting the account)
17. Manage your subscription your subscription may only be available to edit through our dedicated team (custom plans are changed by the dedicated team)
18. Privacy Policy and GDPR Compliance To continue with the deletion procedure, head to the Settings > Project & Billing > Preferences section (where account and project deletion is done, separate from cancelling)
19. Privacy Policy and GDPR Compliance You'll delete the whole project from our database, together with the agents, by clicking on the Delete project button. (deleting the project removes agents too)
20. Terms of Service Tidio may automatically upgrade your account in the event that your use of the Services exceeds (automatic upgrades when usage exceeds the plan)
21. Terms of Service will begin the month following the month in which your current plan has been exceeded (when an automatic upgrade starts)
22. Terms of Service may submit an opt-out request by contacting us using one of the approved contact channels (opting out of automatic upgrades)
23. Terms of Service To request a refund, please contact Tidio at support@tidio.net (where to request a refund)
24. Terms of Service in exceptional circumstances, in our sole and exclusive discretion, issue a refund (refunds are discretionary)
25. Upgrading your Account will still have access to all the features you’ve subscribed to until the end of your current billing period. (access until the end of the billing period)
26. Upgrading your Account can cancel the subscription at any time and keep what you paid for. (cancel any time and keep what you paid for)
27. The free version and downgrading your account With the Free version, you can have up to 10 live chat agents, conduct up to 50 conversations per month, (the Free plan's limits)
28. Terms of Service without using our in-app delete my account feature, your information may be stored with us for a longer period (but only up to 6 months) (data kept up to 6 months without account deletion)
29. Manage your subscription If you also want to remove Tidio from your website, you can check our article about (removing the widget is a separate step)

Not confirmed yet

• Tidio's help center doesn't name which team roles can cancel a subscription
• Tidio's help center doesn't describe a confirmation email or screen after cancelling
• Notice periods and renewal terms for Plus and Premium contracts aren't on Tidio's public pages
• Exporting conversations and chat transcripts isn't documented in Tidio's help center
• Tidio's help center doesn't say whether installing Tidio from the Shopify App Store bills you through Shopify
• Tidio's help center doesn't say whether its mobile apps sell subscriptions through Apple or Google

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).