{
 "id": "tidio",
 "name": "Tidio",
 "category": "customer_support",
 "website": "https://www.tidio.com",
 "domains": [
  "tidio.com",
  "tidio.net"
 ],
 "summary": "Go to Settings, then Billing, open the Subscription tab, click Cancel subscription at the bottom and confirm. You keep paid features until the billing period ends. Plus and Premium plans go through Tidio's dedicated team. Refunds are discretionary and capped at three months.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Paid Tidio subscriptions billed by Tidio",
   "who": "Not named in the help article: someone with access to Settings, then Billing",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In Tidio, go to Settings, then Billing",
     "expect": "the Subscription, Usage and Billing details tabs"
    },
    {
     "do": "Open the Subscription tab and click Cancel subscription at the bottom",
     "expect": "You will be asked to confirm the cancellation"
    },
    {
     "do": "Confirm the cancellation",
     "expect": null
    },
    {
     "do": "Optional: to remove the chat widget from your website too, follow Tidio's uninstallation article",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "No new charges after you cancel; you keep the plan's features until the end of the current billing period",
   "notice": null,
   "refund": "Not guaranteed: Tidio isn't obliged to refund partial months or years, may refund in exceptional circumstances at its discretion, and never refunds more than three months. Request one at support@tidio.net",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s27",
    "s28",
    "s7",
    "s8",
    "s25",
    "s26",
    "s31"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Subscriptions on the Plus or Premium packages, which may only be editable through Tidio's dedicated team",
   "who": "The account holder, through Tidio's dedicated team",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact your dedicated Tidio manager; custom subscriptions are changed through the dedicated team, not the Settings page",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s19"
   ],
   "label": "Plus and Premium plans"
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Downgrade to the Free plan, which is free forever: up to 10 live chat agents and 50 conversations a month",
   "evidence": "documented",
   "source_ids": [
    "s10",
    "s29"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing, shown on the pricing page as 2 months free",
   "evidence": "documented",
   "source_ids": [
    "s13"
   ]
  }
 ],
 "export": [
  {
   "data": "Contacts list: contact records and the properties you show in the list",
   "how": "Select the contacts you wish to export, then select the Export button",
   "format": "CSV file",
   "limits": "Only the properties you are currently displaying in the contacts list are exported; the article says the feature is available on all plans, including the free version",
   "source_ids": [
    "s14",
    "s15",
    "s16"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "No retention period is stated for a cancelled subscription. To have your data erased, a project owner deletes the Tidio account; the terms say that if you don't use the in-app delete feature, your information may be kept for up to 6 months",
  "you_lose": [
   "Paid plan features once the subscription expires"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "When a trial ends, the account is downgraded to the Free plan unless you upgrade",
   "Tidio may upgrade your plan automatically from the month after your usage exceeds it; you can ask to opt out through its contact channels",
   "Cancelling the subscription doesn't delete the account or remove the widget; deleting the whole project is done by the project owner in Settings, Project & Billing, Preferences with the Delete project button",
   "Plus and Premium subscriptions may only be edited through Tidio's dedicated team"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.tidio.com/hc/en-us/articles/5444202350620-Manage-your-subscription",
   "title": "Manage your subscription",
   "publisher": "vendor",
   "quote": "To entirely cancel your subscription, go to the Settings > Billing section:",
   "supports": "where to start the cancellation"
  },
  {
   "id": "s2",
   "url": "https://help.tidio.com/hc/en-us/articles/5444202350620-Manage-your-subscription",
   "title": "Manage your subscription",
   "publisher": "vendor",
   "quote": "You will find the Cancel subscription button at the bottom",
   "supports": "the Subscription tab and the button"
  },
  {
   "id": "s3",
   "url": "https://help.tidio.com/hc/en-us/articles/5444202350620-Manage-your-subscription",
   "title": "Manage your subscription",
   "publisher": "vendor",
   "quote": "You will be asked to confirm the cancellation",
   "supports": "the confirmation step"
  },
  {
   "id": "s4",
   "url": "https://help.tidio.com/hc/en-us/articles/5444202350620-Manage-your-subscription",
   "title": "Manage your subscription",
   "publisher": "vendor",
   "quote": "once the process is done - your Tidio subscription will be ended, and no new charges will take place.",
   "supports": "the subscription ends and no new charges"
  },
  {
   "id": "s5",
   "url": "https://www.tidio.com/terms/",
   "title": "Tidio Terms",
   "publisher": "vendor",
   "quote": "You can cancel your recurring subscription at any time to stop further charges to your account.",
   "supports": "cancelling at any time"
  },
  {
   "id": "s6",
   "url": "https://www.tidio.com/terms/",
   "title": "Tidio Terms",
   "publisher": "vendor",
   "quote": "You will maintain access to all of the features in your payment plan until the expiration of your subscription.",
   "supports": "access until the subscription expires"
  },
  {
   "id": "s7",
   "url": "https://www.tidio.com/terms/",
   "title": "Tidio Terms",
   "publisher": "vendor",
   "quote": "Tidio is not obligated to provide a refund for any reason, including but not limited to partial months or years of services",
   "supports": "refunds are not guaranteed"
  },
  {
   "id": "s8",
   "url": "https://www.tidio.com/terms/",
   "title": "Tidio Terms",
   "publisher": "vendor",
   "quote": "In no event will a refund for more than three (3) months of service be issued.",
   "supports": "refund cap"
  },
  {
   "id": "s10",
   "url": "https://help.tidio.com/hc/en-us/articles/5423925248412-The-free-version-and-downgrading-your-account",
   "title": "The free version and downgrading your account",
   "publisher": "vendor",
   "quote": "every user can use our product for free on the basic version, which is free forever.",
   "supports": "the free plan exists"
  },
  {
   "id": "s12",
   "url": "https://www.tidio.com/pricing/",
   "title": "Tidio pricing",
   "publisher": "vendor",
   "quote": "At the end of the trial, your account will automatically be downgraded to the Free plan",
   "supports": "what a trial ending does"
  },
  {
   "id": "s13",
   "url": "https://www.tidio.com/pricing/",
   "title": "Tidio pricing",
   "publisher": "vendor",
   "quote": "2 months free",
   "supports": "annual billing saves two months"
  },
  {
   "id": "s14",
   "url": "https://help.tidio.com/hc/en-us/articles/5445297342236-The-Contacts-List",
   "title": "The Contacts List",
   "publisher": "vendor",
   "quote": "Select the contacts you wish to export, then select the Export button.",
   "supports": "how to export contacts"
  },
  {
   "id": "s15",
   "url": "https://help.tidio.com/hc/en-us/articles/5445297342236-The-Contacts-List",
   "title": "The Contacts List",
   "publisher": "vendor",
   "quote": "Tidio will only export the properties that you are currently displaying in your contacts list.",
   "supports": "what the export contains"
  },
  {
   "id": "s16",
   "url": "https://help.tidio.com/hc/en-us/articles/5445297342236-The-Contacts-List",
   "title": "The Contacts List",
   "publisher": "vendor",
   "quote": "This feature is available on all plans, including the free version of Tidio.",
   "supports": "plan requirement for the export"
  },
  {
   "id": "s17",
   "url": "https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance",
   "title": "Privacy Policy and GDPR Compliance",
   "publisher": "vendor",
   "quote": "To entirely delete your Tidio account, you need to be a project owner of the account.",
   "supports": "who can delete the account"
  },
  {
   "id": "s18",
   "url": "https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance",
   "title": "Privacy Policy and GDPR Compliance",
   "publisher": "vendor",
   "quote": "To have your data erased - you need to delete your Tidio account.",
   "supports": "erasing data means deleting the account"
  },
  {
   "id": "s19",
   "url": "https://help.tidio.com/hc/en-us/articles/5444202350620-Manage-your-subscription",
   "title": "Manage your subscription",
   "publisher": "vendor",
   "quote": "your subscription may only be available to edit through our dedicated team",
   "supports": "custom plans are changed by the dedicated team"
  },
  {
   "id": "s20",
   "url": "https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance",
   "title": "Privacy Policy and GDPR Compliance",
   "publisher": "vendor",
   "quote": "To continue with the deletion procedure, head to the Settings > Project & Billing > Preferences section",
   "supports": "where account and project deletion is done, separate from cancelling"
  },
  {
   "id": "s21",
   "url": "https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance",
   "title": "Privacy Policy and GDPR Compliance",
   "publisher": "vendor",
   "quote": "You'll delete the whole project from our database, together with the agents, by clicking on the Delete project button.",
   "supports": "deleting the project removes agents too"
  },
  {
   "id": "s22",
   "url": "https://www.tidio.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Tidio may automatically upgrade your account in the event that your use of the Services exceeds",
   "supports": "automatic upgrades when usage exceeds the plan"
  },
  {
   "id": "s23",
   "url": "https://www.tidio.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "will begin the month following the month in which your current plan has been exceeded",
   "supports": "when an automatic upgrade starts"
  },
  {
   "id": "s24",
   "url": "https://www.tidio.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "may submit an opt-out request by contacting us using one of the approved contact channels",
   "supports": "opting out of automatic upgrades"
  },
  {
   "id": "s25",
   "url": "https://www.tidio.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "To request a refund, please contact Tidio at support@tidio.net",
   "supports": "where to request a refund"
  },
  {
   "id": "s26",
   "url": "https://www.tidio.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "in exceptional circumstances, in our sole and exclusive discretion, issue a refund",
   "supports": "refunds are discretionary"
  },
  {
   "id": "s27",
   "url": "https://help.tidio.com/hc/en-us/articles/5423267856540-Upgrading-your-Account",
   "title": "Upgrading your Account",
   "publisher": "vendor",
   "quote": "will still have access to all the features you’ve subscribed to until the end of your current billing period.",
   "supports": "access until the end of the billing period"
  },
  {
   "id": "s28",
   "url": "https://help.tidio.com/hc/en-us/articles/5423267856540-Upgrading-your-Account",
   "title": "Upgrading your Account",
   "publisher": "vendor",
   "quote": "can cancel the subscription at any time and keep what you paid for.",
   "supports": "cancel any time and keep what you paid for"
  },
  {
   "id": "s29",
   "url": "https://help.tidio.com/hc/en-us/articles/5423925248412-The-free-version-and-downgrading-your-account",
   "title": "The free version and downgrading your account",
   "publisher": "vendor",
   "quote": "With the Free version, you can have up to 10 live chat agents, conduct up to 50 conversations per month,",
   "supports": "the Free plan's limits"
  },
  {
   "id": "s30",
   "url": "https://www.tidio.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "without using our in-app delete my account feature, your information may be stored with us for a longer period (but only up to 6 months)",
   "supports": "data kept up to 6 months without account deletion"
  },
  {
   "id": "s31",
   "url": "https://help.tidio.com/hc/en-us/articles/5444202350620-Manage-your-subscription",
   "title": "Manage your subscription",
   "publisher": "vendor",
   "quote": "If you also want to remove Tidio from your website, you can check our article about",
   "supports": "removing the widget is a separate step"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Tidio's help center doesn't name which team roles can cancel a subscription",
   "Tidio's help center doesn't describe a confirmation email or screen after cancelling",
   "Notice periods and renewal terms for Plus and Premium contracts aren't on Tidio's public pages",
   "Exporting conversations and chat transcripts isn't documented in Tidio's help center",
   "Tidio's help center doesn't say whether installing Tidio from the Shopify App Store bills you through Shopify",
   "Tidio's help center doesn't say whether its mobile apps sell subscriptions through Apple or Google"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel steps, no-new-charges wording, terms on access, refunds and data, the free plan and the contact export against Tidio's help articles and terms; confirmed",
    "Effective date: access lasts until the end of the current billing period (s27)",
    "Refund: added that refunds are discretionary, requested at support@tidio.net (s25, s26)",
    "Free plan: replaced a pricing-page limit with the help article's limits (10 agents, 50 conversations a month)",
    "Tip: Tidio can upgrade the plan automatically when usage exceeds it (s22-s24)",
    "Rewrote the summary's confusing line about unsubscribing on a device",
    "Level set to partial: Plus and Premium cancellation terms aren't published",
    "No Shopify, App Store or Google Play billing is described in Tidio's help center",
    "Tidio's help-center pages load with scripts, so their quotes were checked against a direct read of each article"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/tidio",
 "json": "https://stackcut.io/exits/tidio.json",
 "evidence": {
  "packet_revision": "d27b748a77da836f0db789288f56e4d81a8b44888802e745f05c889644847d9d",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "tidio--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "tidio--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}