Business software · 30 tools
How to cancel meeting, notetaker and team chat software
Where to cancel each of these 30 tools, who can, when access ends, and the notice or refund rule, from each vendor's own help pages. For 15 of them a contract sets a notice period: see the Contract notice lines.
| Service | Where to cancel | When access ends | Notice or refunds |
|---|---|---|---|
| AT&T WirelessOnline | Open AT&T cancellation support and choose Chat when available, or call 800.331.0500 to request line removal or account…Who: Account owner or authorized account manager | Not stated | Not stated |
| BigMarkerContract | Find the end date of your current subscription term on your Order FormWho: The customer named on the Order Form (either party can give non-renewal notice) | The subscription ends at the end of the relevant subscription term | Contract notice: At least 30 days before the end of the relevant subscription term |
 DialpadOnline · Contract | If you want to keep your numbers, port them out first and wait until your new provider has ported them inWho: A Dialpad admin | Not stated | Refunds: No refunds, transfers or prorations, and unused calling credits expire on the termination dateContract notice: Every term renews automatically for the same length unless you notify Dialpad customer service of non-renewal at least 30 days before it ends |
 FathomOnline | Log in to Fathom and open SettingsWho: The account holder | The subscription ends at the end of the billing period, no further charges are attempted, and the account moves to the Free plan | Notice: Cancel before the renewal date: plans renew automatically each month or year, as chosen |
 Fireflies.aiOnline | In the Fireflies web app, click Settings in the left side menu, then Account in the left panelWho: An Admin or Billing Admin (only the current Billing Admin can change the workspace's plan) | Paid features and data access stay until the end of the current billing period | Notice: Cancel at least 24 hours before the end of the current subscription period to avoid the next charge |
| GatherOnline · Contract | Open the Main Menu and click Billing DashboardWho: An Admin of the office: Admins can start, modify or cancel the subscription | The plan stays active until the end of the current billing period | Notice: Cancel before the renewal date: a renewal that wasn't cancelled first is non-refundableContract notice: Before the auto-renewal date |
 Google Fi WirelessOnline · In the app | Sign in to the Google Fi website, open Account, then Manage plan and Cancel serviceWho: Google Fi account owner or an authorized group member | When cancellation completes | Not stated |
 GranolaOnline · Contract | In the Granola app, go to Settings, then Billing (if you don't have the app, log in on the web to reach Billing)Who: Whoever manages billing; in team workspaces usually a workspace admin | The subscription continues to the end of the current billing cycle (the end of the month from your last payment date) | Contract notice: Unless your Order Form says otherwise, the subscription renews automatically for one-year terms |
| JumpshareOnline | Open the Jumpshare web app, click Settings at the bottom left, and select WorkspaceWho: The person who manages the workspace billing | You choose: immediately, or at the end of the subscription period | Refunds: Jumpshare does not offer refunds |
| LivestormOnline · Contract | Go to the Billing section under your account settingsWho: Only admins and the workspace owner | Pro moves to Livestorm Free: you keep access to your account and events with a limited view of your data and statistics | Notice: Cancel before your renewal date or you'll be charged againContract notice: Ninety (90) days prior to the anniversary date of the subscription |
 LoomOnline · Contract | In Loom, open the Atlassian Admin portal from the left sidebar and select BillingWho: An Atlassian billing admin or Atlassian organization admin | At the end of your billing cycle | Notice: Cancel before the current subscription term endsContract notice: Any time before the end of the current subscription term (Atlassian Customer Agreement) |
 Microsoft Teams EssentialsOnline · Partner | Remove any custom domain you added to the subscriptionWho: A Billing account owner or contributor, or a Billing profile owner or contributor | Cancelling within 7 days ends the subscription now (it shows as Disabled, with reduced functionality until deleted) | Notice: Turn off recurring billing before the term ends |
| Mint MobileOnline · In the app | Sign in to your Mint account, open My Account, and switch Auto Renewal off in payment preferencesWho: Mint account holder | Current prepaid plan continues through its already-paid period | Notice: Turn off Auto Renewal at least 24 hours before the payment cycle ends |
 NextivaOnline | Check your current service term's end date: notice must reach Nextiva at least 30 days before itWho: The business account holder | At the end of the current service term, if notice arrives at least 30 days before it ends | Notice: At least 30 days before the end of the current service term |
 OomaOnline · Contract | If you want to keep your phone number, port it to your new provider before the service endsWho: The account holder | At the end of the current billing period | Notice: Ooma's Terms: a minimum processing period of five business days before the request is deemed givenContract notice: Written notice no later than 90 days before the end of the initial or renewal term |
 Otter.aiOnline · In the app · Apple · Google Play · Contract | Sign in to Otter.ai as an admin and click your profile in the left navigation menuWho: The workspace owner or an admin | The subscription expires at the end of the billing cycle | Notice: Cancel at least 24 hours before the next billing date to avoid another chargeContract notice: The Terms renew each subscription automatically unless a party gives written notice 30 days before the subscription or renewal term expires |
 QuoOnline · Contract | First port out any numbers you want to keep, and export contacts, call logs and messagesWho: Whoever manages the workspace's billing on the Plan & billing page | The workspace stays fully active until the end of the current billing period | Refunds: None: payments already made are non-refundableContract notice: No later than 30 days before the term expires |
 Read AIOnline | Sign in and go to your Plan & Billing pageWho: The account holder or Workspace owner (Workspace members have limited access and must ask the owner) | You aren't charged again and keep paid features for the rest of the billing period | Notice: Cancel any time before the renewal date |
 RingCentralContract · Partner | Check your Order for the initial term and its end date: the services renew for periods of the same lengthWho: The customer's account owner or authorized contact | At the end of the current term, when notice of non-renewal was given at least 30 days before it | Contract notice: At least 30 days before the end of the Initial Term or the current Renewal Term |
| RingoverContract | Find the date your next Subscription Term starts (check your purchase order for your term and any cancellation fees)Who: The customer company on the subscription | You keep access through the end of the current Subscription Term | Contract notice: At least thirty (30) days before the start of the next Subscription Term |
 SlackOnline · Contract | In Slack on desktop, click Admin in the sidebar, then select Manage billingWho: A Workspace Owner, or the member who upgraded the workspace | Immediately or on the next renewal date, whichever you choose | Refunds: None documented for downgrading to Free: the help article mentions Slack credits only when downgrading from Business+ to Pro, and the Slack Terms say fees paid are…Contract notice: Unless the Order Form says otherwise, subscriptions renew automatically for one-year terms unless written notice is given at least 30 days before the term ends |
 StreamYardOnline · Apple | Download any recordings you want to keep (Library, three dots next to a recording, Download)Who: The account holder, signed in to the account that pays | Auto-renewal stops; paid features stay until the plan expires, then the account switches to the Free plan with no further charges | Notice: Plans renew automatically for the same period: cancel before the end of the current period |
 Superhuman MailOnline · Contract | In Superhuman Mail, press Cmd+K (Mac) or Ctrl+K (Windows) and choose Cancel SubscriptionWho: The subscriber, signed in to Superhuman Mail | You keep access through the end of the current billing cycle (monthly or annual) and all future payments are cancelled | Refunds: The Terms say payments are non-refundable, with no refunds or credits for partly used periodsContract notice: Unless the Order says otherwise, the subscription renews automatically for an equal term |
 tl;dvOnline | Sign in and go to Account & Billing in tl;dv's settingsWho: The subscriber, signed in to tl;dv | Not stated | Refunds: Unless otherwise agreed, all fees are non-refundable |
 WebexOnline · Contract | Sign in to your Webex account management portalWho: The person who manages the plan in the Webex account management portal | If you downgrade with time left in the billing period, you keep the current plan until that period ends | Not stated |
| WireOnline · Contract | Go to teams.wire.com and log in with your team account credentialsWho: The team owner | Wire's business terms say termination of a paid service takes effect at the end of the current billing cycle | Notice: The help center says you can cancel at any time, but the business terms say paid services renew for the booking interval unless cancelled in writing at least 90 days…Contract notice: At least 90 days in writing before expiration |
 Zoho MailOnline | Log in to the Zoho Mail Admin Console, open Subscription and select OverviewWho: An administrator allowed to manage the organization's subscription | The organization moves to the free plan and premium features are disabled, right away or at the end of the billing cycle if you chose that | Notice: Zoho's Terms: plans renew automatically unless you downgrade to a free plan |
| Zoho MeetingOnline | On a desktop (not a mobile device), log in to Zoho Meeting and click the Manage Subscription link at the top of the pageWho: Not stated on the pages checked | Immediately if you leave the box unticked | Notice: Zoho's Terms: if you do not wish to renew, you must inform Zoho at least seven days before the renewal date |
 ZoomOnline · Apple · Google Play · Contract | Sign in to the Zoom web portal as the account owner, an admin, or a user with billing privilegesWho: The account owner, an admin, or a user with a custom role with billing privileges | Paid services stay available until the end of the current plan term, and the next renewal isn't charged | Notice: Cancel before the next renewal dateContract notice: At least 30 calendar days before the next renewal term, unless your order form says otherwise |
 Zulip CloudOnline | Click the gear icon in the upper right corner of the web or desktop app, then select BillingWho: A user allowed by the organization's Who can manage plans and billing setting | The organization is downgraded to Zulip Cloud Free at the end of the current billing period | Notice: Plans renew automatically for successive periods unless you opt out |
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