How to cancel OpenPhone (now Quo)

Before you cancel

Export first

• Contacts (with names, numbers and custom properties), call logs and message logs: A workspace Owner exports them under Settings, General (CSV files). Only Owners can export. Call recordings, audio files, transcripts and AI summaries aren't included. The CSV files arrive by email within 24 hours, and the download link expires after 72 hours. Data is kept only 30 days after cancelling, so export first support.quo.com
• All customer data: Ask Quo for a complete download, before termination or within 30 days after it. The Terms say Quo may provide it on request, and may delete the data 90 days after termination quo.com

What happens to your data

Workspace data is kept for 30 days after cancelling. The Terms allow Quo to delete customer data irretrievably 90 days after termination; a full download can be requested before, or within 30 days after, termination.

What you lose

• Your Quo phone numbers, unless you port them out: they're held for at most 30 days after cancelling (the Terms say no more than 45 days after termination)
• Call recordings and audio files, which the export doesn't include
• Workspace data, 30 days after cancelling

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Move to a cheaper plan, such as Starter: downgrades are scheduled for your next renewal, and you keep the current plan's features until then support.quo.com
• Fewer seats Remove members you don't need: their access ends at once, the seat stays until the billing period ends, and Quo removes it at renewal so the next bill drops. You can fill the seat with a replacement at no extra charge support.quo.com
• Pay yearly Annual billing lowers the per-user price (Starter is billed annually at $180 per user) quo.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Port numbers out before cancelling: a completed port doesn't cancel the subscription, and you pay until the port completes
• Ask support to hold your numbers while a port is in progress; Quo sends the details your new carrier needs within 24 to 48 business hours
• Removing a member mid-cycle ends their access at once but doesn't lower the bill until renewal
• If a payment fails, Quo retries 5 times, then cancels the subscription and keeps the numbers for 14 days
• Quo says you never have to call to cancel: do it in the app

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/openphone.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated hard).

Link from JustDeleteMe (MIT).

Sources

1. Managing your subscription Navigate to Plan & billing page (where cancelling starts)
2. Managing your subscription Scroll to bottom and click Cancel Subscription (the Cancel Subscription button)
3. Managing your subscription Click Yes, cancel (the final confirm)
4. Managing your subscription Receive confirmation email (the confirmation email)
5. Managing your subscription Account remains active until billing period ends (when access ends)
6. Managing your subscription Payments already made are non-refundable (no refunds)
7. Managing your subscription Phone numbers held for 30 days maximum (how long numbers are held)
8. Managing your subscription Notify support to hold numbers during porting (holding numbers while porting)
9. Quo pricing If you cancel your subscription, it will remain fully active until the end of your current billing cycle. (active until the billing cycle ends)
10. Quo pricing You can easily cancel your subscription at any time through the Quo app in just a few clicks. (cancelling in the app)
11. Quo Terms of Service shall automatically renew for additional successive periods of equal duration to the Order Form Initial Term (Order Form auto-renewal)
12. Quo Terms of Service unless either party notifies the other party of such party's intention not to renew no later than thirty (30) days prior to the expiration (the 30-day non-renewal notice)
13. Quo Terms of Service Customer may terminate this Agreement and cancel its subscription at any time in accordance with the (cancelling at any time)
14. Quo Terms of Service all Fees paid are non-refundable and are not subject to set-off (fees are non-refundable)
15. Managing your subscription Downgrades are scheduled for your next renewal. (when a downgrade applies)
16. Managing your subscription When you remove a member mid-cycle, their access is revoked right away, but the seat itself stays on your subscription through the end of your current billing period. (removing a member mid-cycle)
17. Managing your subscription we'll automatically remove the seat from your subscription at renewal, so your bill drops the following period (when the bill drops)
18. Quo pricing Billed annually at $180 (the Starter annual price)
19. Export data Only workspace Owners can export data. (who can export)
20. Export data Data delivered as CSV files (the export format)
21. Export data All workspace contacts with names, numbers, and custom properties (contacts export)
22. Export data Complete call history with timestamps, duration, and participants (call log export)
23. Export data Full message history including conversation threads (message log export)
24. Export data Call recordings and audio files (what isn't exported)
25. Export data Export data before cancellation for permanent backup (export before cancelling)
26. Export data Data retained for 30 days after subscription cancellation (how long data is kept)
27. Quo Terms of Service Quo may make available to Customer a complete download of all Customer Data (a full download on request)
28. Quo Terms of Service within thirty (30) days after, the effective date of expiration or termination (the window to request it)
29. Quo Terms of Service Customer Data may be irretrievably deleted ninety (90) days after this Agreement is terminated or Customer's account is delinquent. (deletion after 90 days)
30. Quo Terms of Service Quo will retain each phone number under Customer's account for no more than forty-five (45) days after this Agreement is terminated or Customer's account is delinquent (numbers after termination)
31. Porting out Port completion doesn't automatically cancel your subscription (porting doesn't cancel)
32. Porting out You're responsible for charges until the port completes (charges during a port)
33. Porting out Within 24 to 48 business hours, we'll send you the information your new carrier needs (port-out details)
34. Porting out Transfer typically takes 1-14 days (how long a port takes)
35. Managing your subscription 5 retry attempts (failed-payment retries)
36. Managing your subscription 14-day number retention (numbers after a failed payment)
37. Quo pricing Unlike our competitors, we won't make you call us just to cancel your subscription. (no phone call needed)
38. Managing your subscription Click Settings from left menu (opening Settings)
39. Managing your subscription Select Plan & billing under Workspace (where Plan & billing is)
40. Quo Terms of Service Notices must be sent to the contacts for each party set forth on the Order Form. (where Order Form notices go)
41. Managing your subscription You keep access to your current plan's features through the end of the billing period, and the new plan starts when that period ends. (a downgrade keeps current features until the period ends)
42. Export data Call transcripts and AI summaries (also not exported)
43. Export data CSV files delivered via email within 24 hours (how the export arrives)
44. Export data Download link expires after 72 hours (how long the download link lasts)

Not confirmed yet

• Quo's help doesn't say which workspace role can cancel
• What happens to unused prepaid credits when you cancel isn't documented
• Quo's help pages don't mention billing through the Apple App Store or Google Play
• How to delete the workspace itself isn't covered in Quo's help center

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).