{
 "id": "openphone",
 "name": "Quo",
 "category": "communication",
 "website": "https://www.quo.com",
 "domains": [
  "quo.com",
  "openphone.com"
 ],
 "summary": "Quo (formerly OpenPhone): in Settings, open Plan & billing, scroll down, click Cancel Subscription, type Cancel and click Yes, cancel. The workspace stays active to the end of the billing period. Gotcha: port your numbers out first (they're held at most 30 days), and payments already made aren't refunded.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel in the Quo app",
   "applies_to": "Quo workspaces (Starter, Business or Scale) billed monthly or annually",
   "who": "Whoever manages the workspace's billing on the Plan & billing page (Quo's help doesn't name the role)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "First port out any numbers you want to keep (ask support to hold them during the port), and export contacts, call logs and messages",
     "expect": null
    },
    {
     "do": "Click Settings in the left menu, then select Plan & billing under Workspace",
     "expect": "Cancel Subscription, at the bottom of the page"
    },
    {
     "do": "Scroll to the bottom and click Cancel Subscription",
     "expect": "a prompt to type Cancel"
    },
    {
     "do": "Type Cancel to confirm, then click Yes, cancel",
     "expect": "a confirmation email"
    }
   ],
   "confirm_by": "A confirmation email",
   "effective": "The workspace stays fully active until the end of the current billing period",
   "notice": null,
   "refund": "None: payments already made are non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s25",
    "s31",
    "s32",
    "s38",
    "s39"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Order Form contracts",
   "applies_to": "Subscriptions bought on a Quo Order Form, such as a contract arranged with sales",
   "who": "The customer named on the Order Form",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check the Order Form for the end of the current term: it renews automatically for a term of the same length",
     "expect": null
    },
    {
     "do": "Send notice that you won't renew to Quo's contacts named on the Order Form, no later than 30 days before the term ends",
     "expect": null
    },
    {
     "do": "You can also cancel at any time on the Plan & billing page, as for any Quo subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the Order Form term",
   "notice": "No later than 30 days before the term expires; otherwise it renews for another term of the same length",
   "refund": "All fees paid are non-refundable, unless agreed otherwise under Quo's Cancellation and Refund Policy",
   "fees": null,
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s14",
    "s40"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a cheaper plan, such as Starter: downgrades are scheduled for your next renewal, and you keep the current plan's features until then",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s41"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Remove members you don't need: their access ends at once, the seat stays until the billing period ends, and Quo removes it at renewal so the next bill drops. You can fill the seat with a replacement at no extra charge",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing lowers the per-user price (Starter is billed annually at $180 per user)",
   "evidence": "documented",
   "source_ids": [
    "s18"
   ]
  }
 ],
 "export": [
  {
   "data": "Contacts (with names, numbers and custom properties), call logs and message logs",
   "how": "A workspace Owner exports them under Settings, General",
   "format": "CSV files",
   "limits": "Only Owners can export. Call recordings, audio files, transcripts and AI summaries aren't included. The CSV files arrive by email within 24 hours, and the download link expires after 72 hours. Data is kept only 30 days after cancelling, so export first",
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s42",
    "s43",
    "s44"
   ]
  },
  {
   "data": "All customer data",
   "how": "Ask Quo for a complete download, before termination or within 30 days after it",
   "format": null,
   "limits": "The Terms say Quo may provide it on request, and may delete the data 90 days after termination",
   "source_ids": [
    "s27",
    "s28",
    "s29"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "Workspace data is kept for 30 days after cancelling. The Terms allow Quo to delete customer data irretrievably 90 days after termination; a full download can be requested before, or within 30 days after, termination",
  "you_lose": [
   "Your Quo phone numbers, unless you port them out: they're held for at most 30 days after cancelling (the Terms say no more than 45 days after termination)",
   "Call recordings and audio files, which the export doesn't include",
   "Workspace data, 30 days after cancelling"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Port numbers out before cancelling: a completed port doesn't cancel the subscription, and you pay until the port completes",
   "Ask support to hold your numbers while a port is in progress; Quo sends the details your new carrier needs within 24 to 48 business hours",
   "Removing a member mid-cycle ends their access at once but doesn't lower the bill until renewal",
   "If a payment fails, Quo retries 5 times, then cancels the subscription and keeps the numbers for 14 days",
   "Quo says you never have to call to cancel: do it in the app"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Navigate to Plan & billing page",
   "supports": "where cancelling starts"
  },
  {
   "id": "s2",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Scroll to bottom and click Cancel Subscription",
   "supports": "the Cancel Subscription button"
  },
  {
   "id": "s3",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Click Yes, cancel",
   "supports": "the final confirm"
  },
  {
   "id": "s4",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Receive confirmation email",
   "supports": "the confirmation email"
  },
  {
   "id": "s5",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Account remains active until billing period ends",
   "supports": "when access ends"
  },
  {
   "id": "s6",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Payments already made are non-refundable",
   "supports": "no refunds"
  },
  {
   "id": "s7",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Phone numbers held for 30 days maximum",
   "supports": "how long numbers are held"
  },
  {
   "id": "s8",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Notify support to hold numbers during porting",
   "supports": "holding numbers while porting"
  },
  {
   "id": "s9",
   "url": "https://www.quo.com/pricing",
   "title": "Quo pricing",
   "publisher": "vendor",
   "quote": "If you cancel your subscription, it will remain fully active until the end of your current billing cycle.",
   "supports": "active until the billing cycle ends"
  },
  {
   "id": "s10",
   "url": "https://www.quo.com/pricing",
   "title": "Quo pricing",
   "publisher": "vendor",
   "quote": "You can easily cancel your subscription at any time through the Quo app in just a few clicks.",
   "supports": "cancelling in the app"
  },
  {
   "id": "s11",
   "url": "https://www.quo.com/terms",
   "title": "Quo Terms of Service",
   "publisher": "vendor",
   "quote": "shall automatically renew for additional successive periods of equal duration to the Order Form Initial Term",
   "supports": "Order Form auto-renewal"
  },
  {
   "id": "s12",
   "url": "https://www.quo.com/terms",
   "title": "Quo Terms of Service",
   "publisher": "vendor",
   "quote": "unless either party notifies the other party of such party's intention not to renew no later than thirty (30) days prior to the expiration",
   "supports": "the 30-day non-renewal notice"
  },
  {
   "id": "s13",
   "url": "https://www.quo.com/terms",
   "title": "Quo Terms of Service",
   "publisher": "vendor",
   "quote": "Customer may terminate this Agreement and cancel its subscription at any time in accordance with the",
   "supports": "cancelling at any time"
  },
  {
   "id": "s14",
   "url": "https://www.quo.com/terms",
   "title": "Quo Terms of Service",
   "publisher": "vendor",
   "quote": "all Fees paid are non-refundable and are not subject to set-off",
   "supports": "fees are non-refundable"
  },
  {
   "id": "s15",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Downgrades are scheduled for your next renewal.",
   "supports": "when a downgrade applies"
  },
  {
   "id": "s16",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "When you remove a member mid-cycle, their access is revoked right away, but the seat itself stays on your subscription through the end of your current billing period.",
   "supports": "removing a member mid-cycle"
  },
  {
   "id": "s17",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "we'll automatically remove the seat from your subscription at renewal, so your bill drops the following period",
   "supports": "when the bill drops"
  },
  {
   "id": "s18",
   "url": "https://www.quo.com/pricing",
   "title": "Quo pricing",
   "publisher": "vendor",
   "quote": "Billed annually at $180",
   "supports": "the Starter annual price"
  },
  {
   "id": "s19",
   "url": "https://support.quo.com/core-concepts/administration/export",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "Only workspace Owners can export data.",
   "supports": "who can export"
  },
  {
   "id": "s20",
   "url": "https://support.quo.com/core-concepts/administration/export",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "Data delivered as CSV files",
   "supports": "the export format"
  },
  {
   "id": "s21",
   "url": "https://support.quo.com/core-concepts/administration/export",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "All workspace contacts with names, numbers, and custom properties",
   "supports": "contacts export"
  },
  {
   "id": "s22",
   "url": "https://support.quo.com/core-concepts/administration/export",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "Complete call history with timestamps, duration, and participants",
   "supports": "call log export"
  },
  {
   "id": "s23",
   "url": "https://support.quo.com/core-concepts/administration/export",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "Full message history including conversation threads",
   "supports": "message log export"
  },
  {
   "id": "s24",
   "url": "https://support.quo.com/core-concepts/administration/export",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "Call recordings and audio files",
   "supports": "what isn't exported"
  },
  {
   "id": "s25",
   "url": "https://support.quo.com/core-concepts/administration/export",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "Export data before cancellation for permanent backup",
   "supports": "export before cancelling"
  },
  {
   "id": "s26",
   "url": "https://support.quo.com/core-concepts/administration/export",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "Data retained for 30 days after subscription cancellation",
   "supports": "how long data is kept"
  },
  {
   "id": "s27",
   "url": "https://www.quo.com/terms",
   "title": "Quo Terms of Service",
   "publisher": "vendor",
   "quote": "Quo may make available to Customer a complete download of all Customer Data",
   "supports": "a full download on request"
  },
  {
   "id": "s28",
   "url": "https://www.quo.com/terms",
   "title": "Quo Terms of Service",
   "publisher": "vendor",
   "quote": "within thirty (30) days after, the effective date of expiration or termination",
   "supports": "the window to request it"
  },
  {
   "id": "s29",
   "url": "https://www.quo.com/terms",
   "title": "Quo Terms of Service",
   "publisher": "vendor",
   "quote": "Customer Data may be irretrievably deleted ninety (90) days after this Agreement is terminated or Customer's account is delinquent.",
   "supports": "deletion after 90 days"
  },
  {
   "id": "s30",
   "url": "https://www.quo.com/terms",
   "title": "Quo Terms of Service",
   "publisher": "vendor",
   "quote": "Quo will retain each phone number under Customer's account for no more than forty-five (45) days after this Agreement is terminated or Customer's account is delinquent",
   "supports": "numbers after termination"
  },
  {
   "id": "s31",
   "url": "https://support.quo.com/core-concepts/administration/porting-out",
   "title": "Porting out",
   "publisher": "vendor",
   "quote": "Port completion doesn't automatically cancel your subscription",
   "supports": "porting doesn't cancel"
  },
  {
   "id": "s32",
   "url": "https://support.quo.com/core-concepts/administration/porting-out",
   "title": "Porting out",
   "publisher": "vendor",
   "quote": "You're responsible for charges until the port completes",
   "supports": "charges during a port"
  },
  {
   "id": "s33",
   "url": "https://support.quo.com/core-concepts/administration/porting-out",
   "title": "Porting out",
   "publisher": "vendor",
   "quote": "Within 24 to 48 business hours, we'll send you the information your new carrier needs",
   "supports": "port-out details"
  },
  {
   "id": "s34",
   "url": "https://support.quo.com/core-concepts/administration/porting-out",
   "title": "Porting out",
   "publisher": "vendor",
   "quote": "Transfer typically takes 1-14 days",
   "supports": "how long a port takes"
  },
  {
   "id": "s35",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "5 retry attempts",
   "supports": "failed-payment retries"
  },
  {
   "id": "s36",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "14-day number retention",
   "supports": "numbers after a failed payment"
  },
  {
   "id": "s37",
   "url": "https://www.quo.com/pricing",
   "title": "Quo pricing",
   "publisher": "vendor",
   "quote": "Unlike our competitors, we won't make you call us just to cancel your subscription.",
   "supports": "no phone call needed"
  },
  {
   "id": "s38",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Click Settings from left menu",
   "supports": "opening Settings"
  },
  {
   "id": "s39",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Select Plan & billing under Workspace",
   "supports": "where Plan & billing is"
  },
  {
   "id": "s40",
   "url": "https://www.quo.com/terms",
   "title": "Quo Terms of Service",
   "publisher": "vendor",
   "quote": "Notices must be sent to the contacts for each party set forth on the Order Form.",
   "supports": "where Order Form notices go"
  },
  {
   "id": "s41",
   "url": "https://support.quo.com/core-concepts/administration/billing/managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "You keep access to your current plan's features through the end of the billing period, and the new plan starts when that period ends.",
   "supports": "a downgrade keeps current features until the period ends"
  },
  {
   "id": "s42",
   "url": "https://support.quo.com/core-concepts/administration/export",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "Call transcripts and AI summaries",
   "supports": "also not exported"
  },
  {
   "id": "s43",
   "url": "https://support.quo.com/core-concepts/administration/export",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "CSV files delivered via email within 24 hours",
   "supports": "how the export arrives"
  },
  {
   "id": "s44",
   "url": "https://support.quo.com/core-concepts/administration/export",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "Download link expires after 72 hours",
   "supports": "how long the download link lasts"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Quo's help doesn't say which workspace role can cancel",
   "What happens to unused prepaid credits when you cancel isn't documented",
   "Quo's help pages don't mention billing through the Apple App Store or Google Play",
   "How to delete the workspace itself isn't covered in Quo's help center"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against Quo's subscription, export and porting articles, its pricing page and its Terms: the cancel steps, confirmation email, access to the end of the period, no refunds, number holds and the 30-day Order Form notice are confirmed",
    "Added where Plan & billing is: Settings in the left menu, then Plan & billing under Workspace (s38, s39); dropped that part of the open note",
    "Order Form route: the Terms say notices go to the contacts on the Order Form (s40); dropped that open note and the unsupported 'keep a copy' advice",
    "Export: transcripts and AI summaries aren't exported either, files arrive by email within 24 hours and the link expires after 72 hours (s42-s44); added the downgrade source (s41)",
    "The Cancellation and Refund Policy the Terms refer to is this same subscription article; the typed Cancel confirmation is on that page but has no separate quote"
   ]
  }
 },
 "delete_account": {
  "url": "https://support.openphone.com/hc/en-us/requests/new",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/openphone",
 "json": "https://stackcut.io/exits/openphone.json",
 "evidence": {
  "packet_revision": "ea941eea1efe55ac966cfef6c866a97fec269b35c8ec3051f78550e331bd46b7",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "openphone--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
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     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "openphone--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}