How to cancel Dialpad

Before you cancel

Export first

• Call logs (date, time, route and number for each call): In the admin portal, open Analytics, select the This office filter and a date range, then Export (.csv), Call Logs, Send Report; a download link arrives (CSV). Admins and users with Analytics permission can export office-wide data; other users export only their own. Availability depends on the plan help.dialpad.com
• Call recordings: In the Dialpad inbox (Recordings tab) or Conversation History, open the options menu (three vertical dots) next to the call and select Download (MP3) help.dialpad.com

What happens to your data

On termination, all information associated with the account is deleted or destroyed under Dialpad's Privacy Policy. A Dialpad Meetings account downgraded to Free keeps its call logs and recordings.

What you lose

• Numbers you haven't ported out: Dialpad says not to cancel until a port-out is complete
• Unused calling credits and international calling credits, which expire on the termination date
• Account information, which is deleted after termination

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Fewer seats Remove licenses you don't need: Admin Settings, Office, Licenses, Remove Licenses or Remove Add-Ons. Removal happens at the end of the current billing cycle; on contracted plans ask your Customer Success Manager. Dialpad charges for every purchased license, even inactive and unassigned ones help.dialpad.com
• Cheaper plan Ask Dialpad's Customer Care Team to downgrade your account help.dialpad.com
• Free plan Dialpad Meetings: downgrade a Business plan to Dialpad Meetings Free; call logs and recordings stay on the account help.dialpad.com
• Pay yearly Annual plans are heavily discounted, but they can't be refunded and must be paid for the full term help.dialpad.com dialpad.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Port numbers out first: get a port-out PIN at dialpad.com/portout, and don't cancel until the new provider has ported the numbers in
• Porting a number out does not cancel the Dialpad account
• Dialpad's Terms renew every plan's term automatically unless customer service gets notice of non-renewal at least 30 days before the term ends: for an annual plan, contact the Customer Success Team well ahead
• Dialpad charges for all purchased licenses, even inactive and unassigned ones: remove licenses you don't need
• Dialpad Meetings is cancelled separately, from the Meetings dashboard's Account menu
• Refunds only for a cancellation within 3 days of the card charge

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/dialpad.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Cancel Your Dialpad Account If you are on a month-to-month plan and have 10 licenses or less, you can manage your cancellation directly in your Dialpad Admin Settings under Billing Summary. (who can cancel online, and where)
2. Cancel Your Dialpad Account As long as you are still in your free trial, you can cancel it from the Billing Summary page in your Admin Settings. (cancelling a free trial)
3. View Your Dialpad Billing Summary To access your Billing Summary, go to your Dialpad Admin Settings. (how to reach Billing Summary (then Billing, Billing Summary))
4. Dialpad Cancellation and Refund FAQs Upon cancellation of your Account, for any reason, all unused calling credits and international calling credits shall expire on the termination date. (credits expire on cancellation)
5. Dialpad Cancellation and Refund FAQs Refunds, transfers or prorations are not available. (no refunds)
6. Dialpad Cancellation and Refund FAQs If the cancellation is within 3 days of the transaction date for both monthly and annual billing on the credit card, a refund will be processed. (the 3-day refund exception)
7. Dialpad Cancellation and Refund FAQs No, a refund will not be granted if the cancellation happened at 4+ days of your monthly billing cycle. (no refund after 3 days)
8. Port Out Dialpad Numbers Do not cancel your Dialpad account until the port out is complete and your new service provider successfully ports in the number(s). (port numbers out before cancelling)
9. Cancel Your Dialpad Account If you are on an Annual Plan or manage more than 10 licenses, our Customer Success Team is here to help you with the next steps. (annual and larger accounts go through the Customer Success Team (customersuccessteam@dialpad.com))
10. Dialpad Terms of Service unless you notify Dialpad customer service of non-renewal at least thirty (30) days before the end of the then current Term. (the 30-day non-renewal notice)
11. Dialpad Terms of Service If you terminate the Services prior to the end of your Annual Term, you are responsible for all charges for any remaining time left on the Annual Term (annual terms are owed in full)
12. Dialpad Cancellation and Refund FAQs Our Annual plans are heavily discounted to give you the best possible rate and therefore do not qualify for a refund. (annual plans aren't refunded, and are discounted)
13. Dialpad Terms of Service Unless otherwise agreed, all fees paid to Dialpad are non-refundable. (fees are non-refundable)
14. Cancel a Meetings Account From the Dialpad Meetings dashboard, open the Account menu (where the Meetings cancel starts)
15. Cancel a Meetings Account Scroll to the bottom of the page and select Cancel my business plan or Delete my account (the Meetings cancel step)
16. Cancel a Meetings Account If you downgrade first, you'll maintain Dialpad Meetings Business features until the end of your billing cycle. (when a Meetings downgrade takes effect)
17. Cancel a Meetings Account Admins with six licenses or more must contact the Customer Care Team for assistance with cancellation. (larger Meetings teams contact support)
18. Cancel a Meetings Account Keep in mind that, once a Dialpad Meetings Business license is downgraded to a free account, all call logs and recordings remain on the account. (Meetings data kept on the free plan)
19. Manage Dialpad License Billing For companies who are not on a contracted (invoiced) plan, Office Admins can schedule license removals from their Admin Settings. (who can remove licenses)
20. Manage Dialpad License Billing Licenses scheduled for removal are removed at the end of the current billing cycle. (when license removal takes effect)
21. Manage Dialpad License Billing Remember, Dialpad charges for all purchased licenses, even if they're inactive and unassigned. (inactive and unassigned licenses are still charged)
22. Dialpad Billing FAQs Of course. Contact our Customer Care Team for assistance. (downgrading through the Customer Care Team)
23. Export Guide: Total Number of Calls Dialpad admins and users with Analytics permission can export office-wide data. (who can export call logs)
24. Export Guide: Total Number of Calls You'll receive a download link with a CSV file containing the call logs. (the export format and delivery)
25. Export Guide: Total Number of Calls Firstly, export your call logs by heading to your admin portal at Dialpad.com then, navigate to the Analytics section (where the export starts)
26. Record a Call Call recordings can be downloaded from your Dialpad inbox, and your Conversation History (where recordings are downloaded)
27. Record a Call Dialpad will launch your web browser to download the MP3 file. (the recording format)
28. Dialpad Terms of Service Upon termination of your Account, all information associated with your Account will be deleted or destroyed in accordance with Dialpad's Privacy Policy. (data after termination)
29. Dialpad Terms of Service You understand that porting your number out of your Account does not automatically terminate your Dialpad account. (porting out doesn't cancel)
30. Port Out Dialpad Numbers To port out a Dialpad number, head to dialpad.com/portout (where to get a port-out PIN)
31. Dialpad Terms of Service For subscribers of monthly Services, you may cancel or terminate your use of the Services with or without cause at any time by contacting Dialpad customer service (monthly plans can be cancelled any time)
32. Cancel a Meetings Account Once you've downgraded, you'll see an option to easily upgrade back to Dialpad Meetings Business. (what confirms a Meetings downgrade)
33. Dialpad Terms of Service including, without limitation, outstanding charges, unbilled charges, taxes, and fees, including any applicable disconnection fee (what leaving an annual term early costs)
34. Dialpad Terms of Service The Term for all Services will renew automatically for successive Terms of the same length without further action by or notice to you (every plan's term renews automatically)

Not confirmed yet

• The Billing Summary cancel button, its confirmation screens and when service ends after a monthly cancellation are not documented
• The Terms' 30-day non-renewal notice is written for every plan, while the help center lets monthly plans cancel at any time in Billing Summary; how the two fit for monthly plans isn't explained
• How long account data is kept after termination isn't stated; the Terms defer to Dialpad's Privacy Policy
• No app-store or reseller billing is documented in Dialpad's help

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).