How to cancel Loom in 2026: every way, step by step

The short answer

Where: In Loom, open the Atlassian Admin portal from the left sidebar and select Billing.
When it ends: At the end of your billing cycle; you keep paid features until then.
Contract notice: Any time before the end of the current subscription term (Atlassian Customer Agreement) How to give notice
Before you go: export Your Loom videos. What to save
Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

Your Loom videos: Go to the video in your Library, select the menu icon above it, then Download from the dropdown menu (MP4). Needs a paid plan: admins and creators on Starter (free) can't download, and Creator Lites can't on any plan, so download before the plan ends. Videos over 20GB can't be downloaded support.atlassian.com

What happens to your data

After downgrading, existing videos stay accessible even above the 25-video Starter limit. Deleting the account deletes videos, transcripts and view counts within a reasonable period, with backups kept up to 30 days; after a contract ends, Atlassian deletes Customer Data according to its documentation.

What you lose

Recordings longer than 5 minutes, and new recordings once you have 25 videos
Engagement Insights for videos
Custom branding: share pages return to default settings
Creating new spaces (existing spaces stay)
Single Sign-On, which is disabled
Paid capabilities for members: everyone is limited to Creator Lite recording, editing and sharing
Downloading videos (Starter can't download)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed through Atlassian

Online, self-serve Loom plans billed through Atlassian: Personal Settings show 'Your Profile is linked to Atlassian' at the top. Who can cancel: An Atlassian billing admin or Atlassian organization admin.

In Loom, open the Atlassian Admin portal from the left sidebar and select BillingYou should see: Subscriptions
Select Subscriptions, find the Loom subscription and select Manage; if you have more than one Loom subscription, note your Transaction Account ID first
Select Manage for the right Loom entitlementYou should see: your Active subscriptions
Select the Loom subscription to open its details, then select Deactivate (reached through an icon on that page)You should see: a final screen where you choose the reason for cancellation
Choose a reason and select Continue, then choose Continue to cancel (the other option offered is Downgrade to a Starter free plan)You should see: the final cancel subscription screen
Select Cancel subscriptionYou should see: the final cancellation confirmation, with the exact date

Confirm it worked: The final cancellation confirmation, which shows the exact date
Access ends: At the end of your billing cycle; you keep paid features until then
Notice: Cancel before the current subscription term ends; the Atlassian Customer Agreement accepts notice of non-renewal through account settings
Refunds: No prorated refund when you cancel (Loom billing policy). The Atlassian Customer Agreement lets you terminate within 30 days of your initial order for a product and get back the amount paid
Fees: Members added or upgraded since your last bill are still charged (prorated); Loom says that charge appears the same day you cancel

Source: support.atlassian.com atlassian.com support.atlassian.com

Loom legacy billing

Online, self-serve Loom plans still on Loom's own (legacy) billing: Personal Settings don't show 'Your Profile is linked to Atlassian'. Who can cancel: A workspace admin (the billing FAQ sends users with Admin access to Plan & Billing to upgrade or downgrade).

Open Workspace Settings from the left sidebar and select the Plan & Billing tabYou should see: Manage Subscription
Under your account, select Manage Subscription to open the downgrade flowYou should see: Downgrade to Starter
Select Downgrade to StarterYou should see: a downgrade reason
Select the downgrade reason, then Complete cancellation

Access ends: At the end of your billing cycle, when the workspace moves to the free Starter plan
Refunds: No prorated refund when you cancel; access continues through the current billing period. The Atlassian Customer Agreement, which loom.com/terms now points to, allows a refund if you terminate within 30 days of the initial order
Fees: Members added or upgraded since your last bill are still charged (prorated); Loom says that charge appears the same day you cancel

Source: support.atlassian.com atlassian.com support.atlassian.com support.atlassian.com

Business contract

Through sales Loom Enterprise and other plans on an Atlassian order with a fixed subscription term. Who can cancel: The customer's Atlassian billing admin or organization admin.

Before the current subscription term ends, give notice that you won't renew: through account settings in the product, by contacting Atlassian's support team, or by otherwise notifying Atlassian

Access ends: At the end of the current subscription term. Without notice, a term of 12 months or more renews for 12 months (shorter terms for the same length) at Atlassian's then-current rates
Notice: Any time before the end of the current subscription term (Atlassian Customer Agreement)
Refunds: A refund of the amount paid if you terminate within 30 days of the initial order for a product; no refund when terminating for convenience later
Fees: Terminating for convenience mid-term makes any unpaid amounts for the current subscription term due immediately

Source: atlassian.com

Questions people ask

Can I get a refund if I cancel Loom?

Billed through Atlassian: No prorated refund when you cancel (Loom billing policy). The Atlassian Customer Agreement lets you terminate within 30 days of your initial order for a product and get back the amount paid. Loom legacy billing: No prorated refund when you cancel; access continues through the current billing period. The Atlassian Customer Agreement, which loom.com/terms now points to, allows a refund if you terminate within 30 days of the initial order. Business contract: A refund of the amount paid if you terminate within 30 days of the initial order for a product; no refund when terminating for convenience later.

Source: atlassian.com support.atlassian.com support.atlassian.com support.atlassian.com

If I cancel Loom, when does my access end?

Billed through Atlassian: At the end of your billing cycle; you keep paid features until then. Loom legacy billing: At the end of your billing cycle, when the workspace moves to the free Starter plan. Business contract: At the end of the current subscription term. Without notice, a term of 12 months or more renews for 12 months (shorter terms for the same length) at Atlassian's then-current rates.

Source: support.atlassian.com atlassian.com

Is there a fee to cancel Loom?

Billed through Atlassian: Members added or upgraded since your last bill are still charged (prorated); Loom says that charge appears the same day you cancel. Business contract: Terminating for convenience mid-term makes any unpaid amounts for the current subscription term due immediately.

Source: support.atlassian.com atlassian.com

How long before renewal do I need to cancel Loom?

Billed through Atlassian: Cancel before the current subscription term ends; the Atlassian Customer Agreement accepts notice of non-renewal through account settings. Business contract: Any time before the end of the current subscription term (Atlassian Customer Agreement).

Source: atlassian.com support.atlassian.com support.atlassian.com

What happens to my data when I cancel Loom?

Source: support.atlassian.com atlassian.com support.atlassian.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

Free plan The free Starter plan has a 5-minute recording limit and a 25-video limit (screenshots unlimited). If you already have more than 25 videos you keep access to them, but you can't record new ones at the limit support.atlassian.com support.atlassian.com
Fewer seats Business pricing is based on the number of Creators, and Creator Lite accounts are always free. Deactivating a paid member takes effect immediately and forfeits that seat's unused time, with no prorated refund support.atlassian.com support.atlassian.com
Student or nonprofit price Verified teachers, professors and students get up to 50% off premium plans for general academic use, or 75% off for specific classroom use support.atlassian.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Loom from public list prices.

Async screen recording

Best path saves $204 in year one (modeled)

For AI agents

The person signs in and handles any two-factor code; an agent should never ask for a password.
Retention step: Both flows ask for a cancellation or downgrade reason before the final button (Cancel subscription or Complete cancellation)
Check Personal Settings first: 'Your Profile is linked to Atlassian' means the Atlassian Admin portal route; otherwise use Workspace Settings, Plan & Billing
Download videos before the plan ends: Starter (free) can't download
Only Atlassian billing admins and organization admins can cancel Atlassian-managed Loom subscriptions
With more than one Loom subscription, note the Transaction Account ID to pick the right one
Members added or upgraded since your last bill are still charged (prorated), and that charge can appear the same day you cancel
Deleting the account requires downgrading to Starter first; deleted videos can't be recovered
A Business trial that isn't continued simply loses Business features

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/loom.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

Downgrade or cancel your Loom plan If integrated, you'll see the "Your Profile is linked to Atlassian" message at the top of your Personal Settings. (how to tell Atlassian billing from legacy billing)
Downgrade or cancel your Loom plan Only Atlassian billing admins and Atlassian organization admins can cancel Atlassian-managed Loom subscriptions. (who can cancel Atlassian-billed Loom)
Downgrade or cancel your Loom plan Navigate to the Atlassian Admin portal from the left sidebar of your account, and select Billing. (where the Atlassian flow starts)
Downgrade or cancel your Loom plan Select Subscriptions, find the Loom subscription, and select Manage. (the Subscriptions and Manage step)
Downgrade or cancel your Loom plan If you have more than one Loom subscription active, note your Transaction Account ID (several subscriptions: note the Transaction Account ID)
Downgrade or cancel your Loom plan Select Manage for the right entitlement of your Loom subscription. (picking the entitlement)
Downgrade or cancel your Loom plan On the next page, you should see your Active subscriptions. (what appears next)
Downgrade or cancel your Loom plan Selecting Deactivate takes you to the final screen, where you can choose the reason for cancellation (the Deactivate step and reason prompt)
Downgrade or cancel your Loom plan On the final cancel subscription screen, select Cancel subscription. (the final Cancel subscription button)
Downgrade or cancel your Loom plan After this, you will see the final cancellation confirmation, along with the exact date (how to confirm)
Downgrade or cancel your Loom plan Navigate to your Workspace Settings from the left sidebar of your account. Select the Plan & Billing tab. (where the legacy flow starts)
Downgrade or cancel your Loom plan Under your account, select Manage Subscription to open the downgrade flow. (the Manage Subscription step)
Downgrade or cancel your Loom plan Select Downgrade to Starter to follow the downgrade flow. (the Downgrade to Starter step)
Downgrade or cancel your Loom plan Select the downgrade reason and Complete cancellation. (the reason prompt and Complete cancellation)
Downgrade or cancel your Loom plan Cancellation occurs at the end of your billing cycle, and prorated charges for any new members added or upgraded are charged in your next billing cycle. (when cancelling takes effect, and charges after cancelling)
Downgrade or cancel your Loom plan 5-minute recording limit (the Starter recording limit)
Downgrade or cancel your Loom plan 25-video limit (the Starter video limit)
Downgrade or cancel your Loom plan If your video count exceeds 25 you will still have access to all your videos. (videos over the limit stay accessible)
Downgrade or cancel your Loom plan You will no longer be able to see Engagement Insights for videos (Engagement Insights are lost)
Downgrade or cancel your Loom plan You will no longer have custom branding, all video share pages will be restored to default settings. (custom branding is lost)
Downgrade or cancel your Loom plan You'll still have access to your spaces previously created, you just won't be able to create any new spaces. (spaces after downgrading)
Downgrade or cancel your Loom plan If you had set up Single Sign-On (SSO), it will be disabled. (SSO is disabled)
Downgrade or cancel your Loom plan all workspace members will be limited to the recording, editing, and sharing capabilities of a Creator Lite role. (members are limited to Creator Lite)
Loom Starter Free video and screenshot storage limit explained Screenshots will not count towards this limit as your screenshot storage is unlimited. (screenshots don't count toward the limit)
Loom Starter Free video and screenshot storage limit explained you won't be able to create new recordings (no new recordings at the limit)
Loom education discount and verification Verified users receive up to 50% off for general academic use or 75% off for specific classroom use on premium plans. (the education discount)
Loom education discount and verification You must be a teacher, professor, or student (who qualifies)
Business plan FAQ Pricing is based on the number of Creators. Creator Lite accounts are always free. (only Creators are billed)
Business plan FAQ At the end of your free trial, if you choose not to continue using Business, you'll lose access to the features exclusive to the Business plan. (what happens when a trial isn't continued)
Delete your account You need to downgrade your subscription to Loom's Starter (free) plan. (downgrade before deleting the account)
Delete your account Go to your personal account settings and scroll down to Delete my account. Select Delete this account. (how to delete the account)
Delete your account all of your videos, transcripts, and view counts will be deleted within a reasonable period of time. Deleted data cannot be recovered. (what deletion removes)
Delete your account We may retain some information such as support tickets you submitted during your time using Loom, backups for up to 30 days, or de-identified data. (what may be kept after deletion)
Delete your account all your private Workspaces will be permanently deleted and you'll be removed from your shared Workspaces. (workspaces on account deletion)
Atlassian Customer Agreement a Subscription Term will automatically renew at Atlassian's then current rates (automatic renewal (loom.com/terms redirects here))
Atlassian Customer Agreement if Customer's prior Subscription Term was for twelve (12) months or more, twelve (12) months. (the renewal length)
Atlassian Customer Agreement Either party may elect not to renew a Subscription Term by giving notice to the other party before the end of the current Subscription Term. (notice of non-renewal before the term ends)
Atlassian Customer Agreement Customer must provide any notice of non-renewal through account settings in the Products, by contacting Atlassian's support team or by otherwise providing Atlassian notice. (how notice is given)
Atlassian Customer Agreement Within thirty (30) days of its initial Order for a Product, Customer may terminate the Subscription Term for that Product, for any or no reason (the 30-day return window)
Atlassian Customer Agreement Atlassian will refund Customer the amount paid for that Product and any associated Support under the applicable Order. (the refund under the return policy)
Atlassian Customer Agreement any unpaid amounts for the then-current Subscription Terms and any related service periods will become due and payable immediately upon such termination. (amounts due when terminating for convenience)
Atlassian Customer Agreement Customer will not be entitled to any refunds as a result of exercising its rights under this Section 12.2 (no refund when terminating for convenience)
Atlassian Customer Agreement Following expiration or termination, unless prohibited by Law, Atlassian will delete Customer Data in accordance with the Documentation. (data deletion after a contract ends)
Downgrade or cancel your Loom plan Workspace members will remain in the workspace and retain the same roles (members stay after downgrading)
Downgrade or cancel your Loom plan then Deactivate. (the Deactivate option on the subscription details page)
Downgrade or cancel your Loom plan After selecting Continue, there's an option to either Downgrade to a Starter free plan or Continue to cancel. (the Continue step and the downgrade-or-cancel choice)
Downgrade or cancel your Loom plan If you added or upgraded a user after your last bill, you will see a charge the same day as your cancellation. (a prorated charge on the day you cancel)
Loom's billing policy for paid plans While your access is retained throughout the current billing period, we will not issue a prorated refund. (no prorated refund on cancelling)
Loom billing FAQ If you have Admin access and want to upgrade or downgrade your account, see your billing history, or edit your payment methods, visit the Plan & Billing section. (admins manage Plan & Billing on legacy billing)
Download your Loom video Go to the video that you want to download via your Library. (where a download starts)
Download your Loom video Select Download from the dropdown menu (the download step)
Download your Loom video When you download a Loom, it is downloaded in the .MP4 format. (the file format)
Download your Loom video Admins/creators on a Starter Free plan cannot download videos. Creator Lites can't download videos on any plan. (Starter can't download)
Download your Loom video You won't be able to download Loom videos over 20GB. (the size limit)
Loom's billing policy for paid plans If you deactivate a workspace member, the deactivation takes place immediately and the user will no longer have access. (deactivating a member is immediate)
Loom's billing policy for paid plans All unused time for that user is forfeited and a prorated refund for unused time will not be issued. (a removed seat's unused time is forfeited)

Not confirmed yet

The Atlassian Customer Agreement page shows a version effective October 1, 2026; its renewal, notice and refund clauses were quoted from that page
Enterprise cancellation steps aren't documented beyond the Customer Agreement's non-renewal notice
Loom's cancel page, billing FAQ and billing policy don't mention App Store or Google Play billing, so there are no app-store routes

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).

How to cancel Loom